Futons 247 Opiniões 

382
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

2nd purchase of a double monk roll futon. Both purchases have been wonderful from start to finish. Peter is communicative through any issues, delivery is fast for a handmade item, and the quality is u... Ver mais

Classificada 5 em 5 estrelas

I bought the Japan bed by Karup and a mattress to replace the low futon bed I had previously. I love the design of the bed, it's efficiently designed from beautifully grained wood. The mattress is ver... Ver mais

Classificada 5 em 5 estrelas

Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Loja de camas
  4. Loja de Futon
  5. Loja de sofás
  6. Oficina de móveis em pinho

Sobre Futons 247

Escrito pela empresa



About Futons 247

Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.

We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.

Our Mission

Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!

Shop at Futons 247
The Futon Blog
Instagram
Facebook
Pinterest

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

382 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(382)

46 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I love my Nomad futon

I love my Nomad futon! Great service and lovely quality, has helped my back issues.

3 de janeiro de 2025
logótipo da Futons 247

Resposta da Futons 247

Hi Loveday,
Great to hear about your back, and thank you for taking the time to leave a review.
Best,
The Futon Shop Team

Classificada 5 em 5 estrelas

Perfect!

Arrived in good time, in perfect condition. I love my mattress!

29 de novembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi - We love that you love your mattress! Hopefully it'll bring you deep sleep for many years to come.

Classificada 5 em 5 estrelas

Great product

Great product. Efficient service. Timely delivery.

29 de novembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Ivor - thank you for giving us 5 stars!

Classificada 4 em 5 estrelas

4 weeks to wait :)

I'll say excellent team work, you'll have to wait minimum 4 weeks to be delivered. I love the product, though the natural wood there are some planks that have holes since it's were the branches were growing, so be careful where to assemble them. The instructions are similar to IKEA and love it how simple it is, only visual instruction. Preferably 2 people to assemble, or do it solo. If you do it solo please be careful, take a closer look to the instructions and do check back on every step, DON'T be forceful every piece is like a puzzle you just need to put it back together like Lego.

29 de novembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Thank you for taking the time to leave such a thorough review - we really appreciate it!

Classificada 5 em 5 estrelas

Great company

Great company, excellent product.
Since our first interaction with them we were given great costumer service from doubts about a furton to the speedy delivery.

Were very happy without futon.

29 de novembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Eduardo,
Thank you for your kind words regarding our customer service - we really pride ourselves on this.
We hope you enjoy your new futon for years to come!
Best,
The Futon Shop Team

Classificada 5 em 5 estrelas

Natural Wool Futon

It was great to be able to purchase a well-made futon from a small business based in the UK. I chose this futon because it was affordable and stuffed with natural wool - brilliant! It was also great to be able to speak to a real human on the phone too, good customer service and good value.

29 de novembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Thank you for your kind review Monica, I'm pleased your purchase has gone well and real humans are always here to talk to!
Peter @ The Futon Shop

Classificada 2 em 5 estrelas

Nice futon, shame about the smell

The ordering and delivery of the futon was exemplary, it was intended as a replacement futon for my son. However there is one major problem - it stinks of what l consider to be some sort of chemical. l assumed that this was fireproofing solution although the company deny this and blame the sheep! The futon has to be in use or my son would have nowhere to sleep but we have had to lag it with thick quilts to keep the smell down and these have to be washed frequently which is a pain at this time of the year. No idea what I can do about this but we have purchased futons before and they have never smelt like this.

29 de novembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Thank you for your review and I'm sorry to hear that you are experiencing an unfamiliar smell with your futon. All our products contain a pure lambswool layer top and bottom and mainly cotton felt in-between (depending on the item), these items can omit an odour when first new in a similar way to most new items of furniture do. Please be assured this can not be a chemical smell and whilst we do not really suggest it is 'the sheep' it will be connected to the natural fillings, which can vary from batch to batch, and will dissipate over time.

Classificada 5 em 5 estrelas

great product and personal service

when I needed to clarify some information, a real person answered my phone call and gave me all the extra info I needed to go back and order a second item. Delivery was as stated and the product was excellent. Love that it was made locally and with sustainable materials

29 de outubro de 2024
logótipo da Futons 247

Resposta da Futons 247

Thank you for your kind words and review, we are always happy to offer advice on our products to ensure that customers can choose the correct product to suit their requirements, so anyone wishing to do so.....please ask as many questions as you wish!
Please to hear that you are happy with your new futon.
Peter @ The Futon Shop

Classificada 5 em 5 estrelas

Exceptional!

I rarely contribute to online reviews but in this instance I feel I just must.
I am a returning customer to this Plymouth based family-run company and every dealing I have had with them has been professional, courteous and downright friendly; my phone conversations with director Peter Farrow have sometimes run on for several minutes, AND he remembered me and my previous order from 2016, eight years ago.
As to the product, these are simply the BEST futon mattresses and bed-frames that you can currently find in the UK, and well-priced too. Look no further.

4 de novembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Tim.
Thank you so much for these really kind words and for coming back to us for another futon set, it really is appreciated. This type of review genuinely makes our day!
I do try to remember everyone but it gets more challenging the older I become!!
Thanks again....Peter

Classificada 4 em 5 estrelas

Nice mattress & dependable service

I am quite pleased with the "Cottonsafe Chemical Free Cocoloc Futon Mattress - Firm." It has been used for a couple of months now.
I was expecting it to be a tad firmer, so mattress firmness always seems a bit like clothe sizes -- you never really know if it's going to suit you until you try it! Overall quite satisfied.
I hope the mattress will keep its shape longer than a competitor futon mattress I had previously, as the latter began sagging in the middle after a year and a half. The bane of mattresses is to begin sagging in the middle after a while. I flip and/or rotate my new mattress from Futon 247 every 2-3 days so we will see if it helps with longevity.

11 de outubro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Ian
Thanks for your detailed review, this will hopefully be useful to future customers too. Futons to tend to firm up the more you use them as the fillings compress inside so, in my experience, you should find your Cocoloc futon becomes firmer with age.
Good to hear that you are flipping and rotating your futon too, great housekeeping and will make a difference to wear over the longer term.
Peter @ The Futon Shop

Classificada 5 em 5 estrelas

We love our new futon

We love our new futon. It has improved our sleep, and solved aches and pains we had for years using conventional mattresses.

11 de outubro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Ioanna
Thanks for taking the time to leave your review, good to hear that your futon is proving nice and comfortable for you.
Peter

Classificada 5 em 5 estrelas

Incredible experience all round

Incredible customer care, really amazing quality goods. I bought the tatami mat and a single futon. I have been blown away by the incredible quality of these items. I don’t think there is anything better on the market, they really are beautifully made. Also Peter helped me on multiple occasions with ordering, delivery and questions! He was so patient and very responsive. So 10/10 for the products and 10/10 for customer service. Also great to know that my purchase is supporting a UK based individual company that make beautiful goods.

11 de outubro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Angela
Wow, a lovely review and super kind words, thank you so much, I am pleased your shopping trip with us has been so smooth and that your futon and tatami are loved in their new home.
Regards, Peter.

Classificada 5 em 5 estrelas

Lovely mattress

Excellent customer service and delivery as requested. The mattress is lovely & exactly what I asked for 😊

6 de setembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Paula
Thanks for your review, pleased everything has gone smoothly with your purchase.
Peter

Classificada 5 em 5 estrelas

I needed a futon at short notice

I needed a futon at short notice, researched the market and decided on Futons247 as the single width was good as was the general quality. Ordering was straightforward and delivery was on time. I learned more talking to the reception than I could find out online. I tried the futon out and it was very comfortable. Well done everyone involved.

11 de outubro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Peter
Thank you for your review and for choosing to shop with us, great to hear your new futon is proving comfortable.
Regards Peter @ The Futon Shop

Classificada 5 em 5 estrelas

A Very Happy Customer!

What can I say about futons247? This company is a shining example of what customer care should be! I asked a lot of questions via email before purchasing and all of them were answered promptly and efficiently by Peter every time, including on the day of delivery.
The futon itself is fantastic! I have been using futons since the 1980’s and this one (7 layer wool and cotton only) is the best one I have used.
In recent times I have tried other mattresses, everything from traditional coil springs to the memory foam type ones but after much disappointment (and back issues) I have returned to futons and I am so pleased that I have! Literally, overnight my back felt a lot better and now, nearly two weeks later, I feel nearly 100% again. If you have never used a futon, give it a few days to get used to it but after that you won’t look back! Thank you so much Futons247!

1 de outubro de 2024
Opinião espontânea
logótipo da Futons 247

Resposta da Futons 247

Hi Sue
This is a really lovely review, thank you so much and great to hear from an experienced futon user! I'm pleased your purchase from us has gone well and your futon is happy in its new home.
Peter

Classificada 5 em 5 estrelas

Really functional website

Really functional website, easy to navigate and find products. Communication through out the process top notch, easy to checkout. Delivery as expected from a class outfit and the merchandise excellent!

11 de outubro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Kevin
Thanks for your review, we do try to keep the website straightforward to use so appreciate that feedback.
Peter

Classificada 5 em 5 estrelas

Our new futon gives a traditional luxury floor sleep

Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel to our one bedroom flat.
It really is the ultimate luxury floor sleep. Ordering and delivery also first class.
Recommended.

5 de setembro de 2024
logótipo da Futons 247

Resposta da Futons 247

Hi Anna,

Thank you for taking the time to write such a heartfelt review! We're thrilled you're loving your new futon and really appreciate your recommendation.

Keep sleeping!

Ellie x

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais