2nd purchase of a double monk roll futon. Both purchases have been wonderful from start to finish. Peter is communicative through any issues, delivery is fast for a handmade item, and the quality is u... Ver mais
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Leia as opiniões dos outros
I bought the Japan bed by Karup and a mattress to replace the low futon bed I had previously. I love the design of the bed, it's efficiently designed from beautifully grained wood. The mattress is ver... Ver mais
Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Ver mais
A empresa respondeu
Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Futons 247
Escrito pela empresa
About Futons 247
Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.
Our Mission
Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!Informações de contacto
Unit 13 HQ Building, 237 Union Street, PL1 3HQ, Plymouth, Reino Unido
- 01752 662030
- sales@futons247.co.uk
- www.futons247.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I love my Nomad futon
I love my Nomad futon! Great service and lovely quality, has helped my back issues.

Resposta da Futons 247

Resposta da Futons 247

Resposta da Futons 247
4 weeks to wait :)
I'll say excellent team work, you'll have to wait minimum 4 weeks to be delivered. I love the product, though the natural wood there are some planks that have holes since it's were the branches were growing, so be careful where to assemble them. The instructions are similar to IKEA and love it how simple it is, only visual instruction. Preferably 2 people to assemble, or do it solo. If you do it solo please be careful, take a closer look to the instructions and do check back on every step, DON'T be forceful every piece is like a puzzle you just need to put it back together like Lego.

Resposta da Futons 247
Great company
Great company, excellent product.
Since our first interaction with them we were given great costumer service from doubts about a furton to the speedy delivery.
Were very happy without futon.

Resposta da Futons 247
Great service and delivery and as for…
Great service and delivery and as for the bed and mattress excellent.

Resposta da Futons 247
Natural Wool Futon
It was great to be able to purchase a well-made futon from a small business based in the UK. I chose this futon because it was affordable and stuffed with natural wool - brilliant! It was also great to be able to speak to a real human on the phone too, good customer service and good value.

Resposta da Futons 247
Nice futon, shame about the smell
The ordering and delivery of the futon was exemplary, it was intended as a replacement futon for my son. However there is one major problem - it stinks of what l consider to be some sort of chemical. l assumed that this was fireproofing solution although the company deny this and blame the sheep! The futon has to be in use or my son would have nowhere to sleep but we have had to lag it with thick quilts to keep the smell down and these have to be washed frequently which is a pain at this time of the year. No idea what I can do about this but we have purchased futons before and they have never smelt like this.

Resposta da Futons 247
great product and personal service
when I needed to clarify some information, a real person answered my phone call and gave me all the extra info I needed to go back and order a second item. Delivery was as stated and the product was excellent. Love that it was made locally and with sustainable materials

Resposta da Futons 247
Exceptional!
I rarely contribute to online reviews but in this instance I feel I just must.
I am a returning customer to this Plymouth based family-run company and every dealing I have had with them has been professional, courteous and downright friendly; my phone conversations with director Peter Farrow have sometimes run on for several minutes, AND he remembered me and my previous order from 2016, eight years ago.
As to the product, these are simply the BEST futon mattresses and bed-frames that you can currently find in the UK, and well-priced too. Look no further.

Resposta da Futons 247
Nice mattress & dependable service
I am quite pleased with the "Cottonsafe Chemical Free Cocoloc Futon Mattress - Firm." It has been used for a couple of months now.
I was expecting it to be a tad firmer, so mattress firmness always seems a bit like clothe sizes -- you never really know if it's going to suit you until you try it! Overall quite satisfied.
I hope the mattress will keep its shape longer than a competitor futon mattress I had previously, as the latter began sagging in the middle after a year and a half. The bane of mattresses is to begin sagging in the middle after a while. I flip and/or rotate my new mattress from Futon 247 every 2-3 days so we will see if it helps with longevity.

Resposta da Futons 247
We love our new futon
We love our new futon. It has improved our sleep, and solved aches and pains we had for years using conventional mattresses.

Resposta da Futons 247
Incredible experience all round
Incredible customer care, really amazing quality goods. I bought the tatami mat and a single futon. I have been blown away by the incredible quality of these items. I don’t think there is anything better on the market, they really are beautifully made. Also Peter helped me on multiple occasions with ordering, delivery and questions! He was so patient and very responsive. So 10/10 for the products and 10/10 for customer service. Also great to know that my purchase is supporting a UK based individual company that make beautiful goods.

Resposta da Futons 247
Great very comfortable beautifully made.
Great very comfortable beautifully made.

Resposta da Futons 247
Lovely mattress
Excellent customer service and delivery as requested. The mattress is lovely & exactly what I asked for 😊

Resposta da Futons 247
I needed a futon at short notice
I needed a futon at short notice, researched the market and decided on Futons247 as the single width was good as was the general quality. Ordering was straightforward and delivery was on time. I learned more talking to the reception than I could find out online. I tried the futon out and it was very comfortable. Well done everyone involved.

Resposta da Futons 247

Resposta da Futons 247
A Very Happy Customer!
What can I say about futons247? This company is a shining example of what customer care should be! I asked a lot of questions via email before purchasing and all of them were answered promptly and efficiently by Peter every time, including on the day of delivery.
The futon itself is fantastic! I have been using futons since the 1980’s and this one (7 layer wool and cotton only) is the best one I have used.
In recent times I have tried other mattresses, everything from traditional coil springs to the memory foam type ones but after much disappointment (and back issues) I have returned to futons and I am so pleased that I have! Literally, overnight my back felt a lot better and now, nearly two weeks later, I feel nearly 100% again. If you have never used a futon, give it a few days to get used to it but after that you won’t look back! Thank you so much Futons247!

Resposta da Futons 247
Really functional website
Really functional website, easy to navigate and find products. Communication through out the process top notch, easy to checkout. Delivery as expected from a class outfit and the merchandise excellent!

Resposta da Futons 247
Our new futon gives a traditional luxury floor sleep
Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel to our one bedroom flat.
It really is the ultimate luxury floor sleep. Ordering and delivery also first class.
Recommended.

Resposta da Futons 247
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