I had an easy time submitting my claim, although I took so much time trying to retrieve documents! A little bit of going back and forth but all my mistake as I could not locate my documents. Fabian Y... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The customer care is very helpful. But I was forced to speak to AI bot before I could reach the customer care. and then explain the same thing to the customer care officer. If your bot is not complet... Ver mais
A empresa respondeu
Enquired about whether my helper's insurance covered trips to Malaysia and was promptly clarified by Chris that it was. Thankful for the prompt reply which shaved off concerns about getting another tr... Ver mais
A empresa respondeu
Had to purchase out insurance n also to get the start date bring forward . Platform require 3 working days n so we rang the service hotline . Mr harbor Singh took our call n said will make the adjust... Ver mais
A empresa respondeu
Informações sobre a empresa
- Companhia de seguros
- também em
- Companhia de seguros de acidente
- Companhia de seguros de vida
- Companhia de seguros pessoais
- Companhia de seguros por invalidez
Escrito pela empresa
FWD is one of the top online insurance companies in Singapore. We offer a wide range of insurance solutions from car, travel, maid and life with an instant online quote.
Informações de contacto
6 Temasek Blvd, #18-01 Suntec Tower, Four , 038986, Singapura
- www.fwd.com.sg
4,1
Bom
24 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 27% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Claims process is quick, easy and smooth
On my recent vacation in Japan this Nov, I had a fall and injured my wrist. Worried about the medical treatment in Japan, hassle of making direct call back to Singapore office while I was still touring, I opt to write email to get information on how to make medical claims when I returned to Singapore. Surprisingly I got fast reply the next day.
Due to worries on my injured wrist, I decided to seek treatment the next day in Japan rather than seeking treatment in SG upon return. Able to get clear information from the Customer Engagement Team Ms Aisyah was a relief from my anxiety.
Upon returned from my vacation, I start to make my medical claims through the Claim portal. Although I uploaded all required documents, I still got SMS message asking me for same sets of document to be sent via the email which is no big deal but puzzled.🤔
21 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Anna,
We truly appreciate your 4-star rating and positive feedback.
Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Thank you once again and cheers to an awesome day! :)
Sincerely,
Customer Engagement Team
Easy to apply
It was easy to apply for travel insurance even on the day before my trip commenced.
2 de dezembro de 2024
Opinião espontânea
Resposta da FWD
Hi Rozilawati,
Thank so much for the 5-star rating and awesome review!
We're truly delighted for the trust. We try hard to provide the best possible service and products to our customers. FWD believes that insurance should be simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Again, thank you and have a fantastic day! :)
Sincerely,
Customer Engagement Team
1) FWD app not working at all 👎🏻👎🏻👎🏻
1) FWD app not working at all 👎🏻👎🏻👎🏻
2) end up bought from browser page, but tried at least 5times only successfully buy it. Stuck several times at / before payment screen
3) No way to keyin friend ref code
4) friend cant even able to retrieve the referral code
5) not even could copy the friend referral
Code to share with friend. Then whats the point to have this up?
30 de novembro de 2024
Opinião espontânea
Simple renewal process
25 de novembro de 2024
Resposta da FWD
Hi Winder,
We truly appreciate your 5-star rating and positive feedback.
Rest assured that we will maintain what's good and continue finding ways to make things better at FWD; and that on the center of it all will be our customers and how we could make insurance simple, reliable and direct.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
Thank you once again and cheers to an awesome day! :)
Sincerely,
Customer Engagement Team
Great experience
Easy to understand and navigate through the whole application.
26 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Cheryl,
We want to thank you for the kind words you have shared in this review.
At FWD, we are in a mission to change the way people feel about insurance, and believes that insurance should be simple, direct and reliable - as the way it should be. We are so glad that you see our efforts in making this mission possible.
Feel free to contact us for any assistance that you may require and we'll be happy to help you.
Thanks once again and have a lovely day!
Sincerely,
Customer Engagement Team
Best promotion rates
Easy to understand. Easy to process. Good promotion.
23 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Low,
We're glad to receive such lovely feedback and 5-star rating from you.
We are committed to change the way people feel about insurance and we're happy that you are letting us know we are on the right track. Thank you so much for your support and for trusting FWD with your insurance needs.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Keep safe and have a wonderful day!
Warm regards,
Customer Engagement Team
Resposta da FWD
Hi Chan Seng,
We are truly grateful to receive this positive review and 5-star rating!
It makes us happy reading such review, thank you so much for your support and trusting us with your insurance needs.
Please know that we are only a phone call, chat or an email away should you have queries or concerns about your policy. We'll be more than happy to help you.
We wish you an awesome day! :)
Sincerely,
Customer Engagement Team
Resposta da FWD
Hi Peter,
Thank you so much for your positive rating!
It makes us happy that we have your support as an awesome customer. We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an amazing weekend ahead! :)
Warm regards,
Customer Engagement Team
Well Done FWD
Grace was very prompt, clear, friendly and positive in answering all my enquiries. Well done FWD. Positive call experience.
20 de novembro de 2024
Opinião espontânea
Resposta da FWD
Dear Hiong Tan,
Thank you so much for the 5-star rating and your kind appreciation to the service rendered by Grace.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Thank you once again for trusting us with your insurance needs.
We look forward to serving you again in the future!
Have a very beautiful day! :)
Sincerely,
Customer Engagement Team
Easy, clear and efficient process
The domestic helper insurance terms and benefits were clearly explained and the policy wording was available for download prior to purchase. The process of purchasing from FWD Insurance was straight-forward, fast and efficient. (This was unlike NTUC Income insurance's purchase process and customer service which was very problematic for me and unhelpful and which I eventually abandoned after 2 days of frustration.)
19 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi G Khoo,
This beautiful review from you made us smile today, thank you so much!
You are far too kind to spend some of your precious time writing about your positive experience with us. We are truly lucky to have a great customer like you who is generous with compliments that are motivating to our team.
Thank you so much for your continuous support and for trusting FWD with your insurance needs. Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Cheers to a wonderful Friday!
Sincerely,
Customer Engagement Team
Easy user friendly and best price.
18 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Kim Huat,
We're thrilled to know that we have a very supportive and satisfied customer in you! :)
More so, we're thankful that you took the time to share your positive experience with us. Rest assured that we will continue to strive for excellence in everything that we do.
Feel free to contact us for any assistance that you may require, and we'll be happy to help you.
Have a lovely day and stay safe!
Sincerely,
Customer Engagement Team
FWD insurance
Exceptional services rendered from Razim in resolving my issues.
16 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Sylvestkoh,
We're delighted to read your lovely feedback.
Thank you for taking the time out to share your experience with us— we will pass on this compliment to Razim. We're ecstatic that we have his on our team, but we also count ourselves lucky for having customers like you. :)
We sincerely appreciate you for choosing FWD. Please know that we are only a call, chat or email away should you need our assistance with any queries or concerns.
Again, thank you and have an awesome day! :)
Sincerely
Customer Engagement Team
Very fast and efficient service…
Very fast and efficient service provided by Mr Al Amin on my request.
14 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Mohamed Azad,
Thank you for the 5-star rating and your kind appreciation to the service rendered by Al Amin.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Looking forward to serving you again in the future!
Wishing you a wonderful day! :)
Sincerely,
Customer Engagement Team
Grace is patience to listen to my…
Grace is patience to listen to my enquiries & search information upon any information which she yet to know.
She is humble.
15 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Iris,
We're grateful and thrilled to have received your generous feedback for our dear Grace!
This compliment is truly motivating to her and the rest of our team as we strive towards service excellence. At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice!
Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too!
We wish you a fantastic day ahead! :)
Sincere regards,
Customer Engagement Team
Very efficient
Very efficient, easy and fast. Saved my time.
14 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Zeenath,
We want to thank you for rating us 5-stars and leaving this kind review.
It's always nice to know that our customers find our website interface is user-friendly. We put much effort to provide the best possible for our customers and their satisfaction is our reward.
Once again, thank you for choosing FWD and taking the time to share your pleasant experience with us.
Cheers to an awesome weekend ahead! :)
Sincere regards,
Customer Engagement Team
Very prompt and thoughtful follow up
Very prompt and thoughtful follow up. As I had missed the first email response and the extended promo code due to a technical difficulty I encountered initially, Amin called to inform he’ll be sending a replacement code before doing so, such that I won’t miss it again. Appreciate the extra mile.
13 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Tan Qinci,
We're grateful and thrilled to have received your generous feedback for our dear Amin!
At FWD, serving our customers is our utmost priority. We can't thank you enough for taking the time to share your experience with us and also making FWD your insurance of choice!
Feel free to contact us for any assistance that you may require, and we'll be happy to help you. And we hope that you could also share your experience with your friends and family too!
We wish you a fantastic day ahead! :)
Sincere regards,
Customer Engagement Team
can't edit my personal info.very bad.
12 de novembro de 2024
Opinião espontânea
Resposta da FWD
Dear Nam Hing Ng,
Thank you for sharing your feedback with us and we sincerely apologise for the inconvenience and frustration you have experienced.
We would like to look into your feedback and see how we can help or further address the matter.
We'd appreciate if you can drop us an email to contact.sg@fwd.com with your policy details and attend your concern at the soonest.
We look forward to hearing from you.
Warm regards,
Donna
Customer Engagement Team
Chris is a helpful person and with his…
Chris is a helpful person and with his patient and clear explanations
12 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Kelly,
Thank you for the 5-star rating and your kind appreciation to the service rendered by Chris.
Compliments like these are truly motivating to the team as we strive towards service excellence. We are glad to know that you got the help you needed, and we'll be more than happy to assist you again should you have any concerns.
Looking forward to serving you again in the future!
Wishing you a wonderful week! :)
Warm regards,
Customer Engagement Team
Website is too hard to reach,keep…
Website is too hard to reach,keep searching on price and took us more than 1 hours to purchase the product
11 de novembro de 2024
Opinião espontânea
Resposta da FWD
Dear Seah Yam Seng,
We're sorry to learn on the unpleasant purchasing journey and thank you for sharing your feedback with us.
This will be shared to our team for them to look into and hopefully prevent similar experience moving forth.
If you need assistance, feel free to connect with us and our team would be more than glad to help you.
We appreciate your patience and for choosing FWD.
Stay safe and wishing you a pleasant week ahead.
Warm regards,
Donna
Customer Engagement Team
Didn't receive policy
I recently bought a FWD product but didn't receive my policy via email for 2 days ! I called the customer service and after emailed to FWD about the 'missing policy', Aisyah attended to my case promptly and help to retrieve and attach my policy to me. It's was a relief as I was worry why FWD didn't email the policy to me despite payment being made to FWD. Thanks Aisyah for the prompt action to resolve customer concern.
Henry Kwok
4 de novembro de 2024
Opinião espontânea
Resposta da FWD
Hi Henry,
We're grateful and thrilled to receive your generous feedback for our dear Aisyah!
At FWD, serving our customers is our utmost priority. This compliment is truly motivating to Aisyah and the rest of our team as we strive towards service excellence.
We sincerely appreciate you for choosing FWD and taking the time to share your pleasant experience with us.
Once again, thank you and wishing you a beautiful day! :)
Sincere regards,
Customer Engagement Team
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