FYFO | Fit Your Feet Online Opiniões 

98
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I found Fyfo quite by accident. The site was very easy to use and the prices keen - particularly like the photo magnify - allows you to get a close look before ordering that was a mahoosive help in... Ver mais

Classificada 5 em 5 estrelas

I bought 2 pairs of shoes here, arrived quickly, all in order. One pair had o be returned after 4 months as they were getting leaky, a manufacturing problem. Martin and Monica were very helpful and pa... Ver mais

Classificada 1 em 5 estrelas

Placed order & paid online, received no correspondence whatsoever to confirm my order. 3 days later I received an email advising 1 of the items I had ordered was out of stock, even though it stated... Ver mais

Classificada 1 em 5 estrelas

Ordered 2 pairs of shoes totally just under £100, received an order confirmation email but a week later still hadn't received a dispatch notice. Contacted the company who sent me 2 emails, the first... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

Based on 20+ years of expertise in the footwear industry, FYFO (Fit Your Feet Online) has grown from a small family-run business into a leading independent footwear retailer. We are dedicated to providing a comprehensive selection of shoes for men, women, and children, with a special focus on hard-to-find sizes and comfortable fits. We offer a diverse range from everyday essentials to specialist outdoor gear. We stock top global brands including Clarks, Skechers, Hush Puppies, Merrell, and Vionic. We pride ourselves on being "the destination for every foot," offering a wide variety of wide-fit options (E and EE), half sizes, and large men’s sizes (UK 13–15). As a technology-driven, research-focused company, we leverage innovative solutions to ensure a seamless shopping experience, competitive pricing, and fast delivery. We partner with brands that prioritise environmental responsibility, whilst we offer our own "FYFO" signature line, hand-picked by experts. At FYFO, our mission is to fit your fashion aspirations by delivering the right products at the right time. Whether you’re looking for seasonal style or practical comfort, we’ve got you covered.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

98 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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3,4

Todas as opiniões

(98)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent

Really quick delivery. I needed to exchange my item for another size and I received the exchanged item within a couple of days of me returning the original.

9 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Was very impressed with the quality of my item and the speed of delivery. The price was very impressive aswell. Highly recommend

10 de maio de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

Allowed orders for out of stock items

Ordered 2 pairs of shoes totally just under £100, received an order confirmation email but a week later still hadn't received a dispatch notice. Contacted the company who sent me 2 emails, the first stating that they had received the items back and refunded me as I requested.........I certainly hadn't I wanted the shoes! The second stated that there was a glitch in the system which meant out of stock items were showing on their website and they apologised. Looking at other reviews this 'glitch' happens often! Both pairs of shoes are still showing as available on their website!
There has been no problems with the refund but I'm not happy with receiving an email blaming me!

25 de abril de 2016
Opinião espontânea
logótipo da FYFO | Fit Your Feet Online

Resposta da FYFO | Fit Your Feet Online

Hi Emma,

We are sorry you are disappointed in our service. We have been having issues with our system that we are still in the process of fixing so yes listing items that are out of stock has been happening. We are fully aware of this situation and are trying our best to resolve it as quickly as possible. We understand this is not your fault and apologise for the inconvenience caused to you.

Kind regards,
FYFO

Classificada 2 em 5 estrelas

Unfortunate

Placed an order, funds left the account, no further communication about order or shipping until email arrives stating out of stock. I did get a refund but this just shouldnt happen. Won't use them again

10 de abril de 2016
Opinião espontânea
Classificada 3 em 5 estrelas

Good customer service

Ordered some shoes via the internet. Pay,net was taken but as it happens, they were out of stock. I was rapidly refunded with a very apologetic email. So can't fault the customer service. Just disappointed that times that are not available are shown as in stock on the website

21 de março de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

FYFO Vionic trainers

I've worn my trainers everyday since they were delivered last week as they're so comfortable! I'm really pleased with how trendy and attractive they are and my sore flat feet are much improved!

16 de março de 2016
Opinião espontânea
Classificada 2 em 5 estrelas

Selling products that are not available

I ordered some shoes but only found out that they were not being sent when the payment was returned. I think this is the second time this has happened with different products.

11 de fevereiro de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

Rubbish company

Seriously - this company is one to avoid.

Their website advertises lots of branded items - but they don't actually have stock of any of these items - they will quite happily take your payment though - and then hold on to it before bothering to tell you that they don't have the stock (there website claims they do).

There's something incredibly fishy about a company that practices like this - either they do have stock or not??

If they are just a front end website for a fulfilment company, then fine - but they need to be upfront about that being their business practice - which they aren't.

My recommendation would just be to avoid FYFO at all costs - there are companies out there who have clear and transparent business methods - best spend a couple of extra pounds and have piece of mind.

15 de dezembro de 2015
Opinião espontânea
Classificada 3 em 5 estrelas

Don't buy presents from here

Product is good and delivered in time stated. Although this is the case the package states on the outside what it contains. So much for that present idea which my partner signed for! Don't know any other company that does this! Won't be buying any other presents in the future from here which is a shame as delivery and price is okay.

23 de dezembro de 2014
Opinião espontânea
Classificada 1 em 5 estrelas

3 orders cancelled as nothing in stock and no communication, awful company

I ordered a pair of vivobarefoot shoes for my son for school, I'd been looking at a pair of nearly new ones on eBay and was happy to pay whatever it took because I just couldn't find them anywhere in his size but when I found these ones I didn't bother bidding on the others. I'd paid for 1st class recorded delivery but 3 days later got an email saying they were out of stock. I was very annoyed as I'd missed or on the pair on eBay by this point! So giving then the benefit if the doubt I ordered another pair in same size but a different colour and also the cookie I'd originally wanted in the next size up ready for when his feet grew. Again I received an email saying the bigger size were out of stock but they'd posted the smaller size. Again I'd paid for 1st class recorded delivery but 5 days after the email from them I still havent received the shoes. I rang today and was told they'd ring me back within half an hour, 1.5 hours later I'm still waiting and they are not answering my calls! All I want is to be told of something is out of stock abs be refunded instead of being lied to about it.

6 de setembro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Really good overall service

Ordered remonte Chelsea boots in brown, cheapest site for these boots, really stylish & comfy, fit is accurate. Really quick delivery & good communication from FYFO, recommended site & boots.

19 de outubro de 2013
Opinião espontânea

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