FYFO | Fit Your Feet Online Opiniões 

98
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I found Fyfo quite by accident. The site was very easy to use and the prices keen - particularly like the photo magnify - allows you to get a close look before ordering that was a mahoosive help in... Ver mais

Classificada 5 em 5 estrelas

I bought 2 pairs of shoes here, arrived quickly, all in order. One pair had o be returned after 4 months as they were getting leaky, a manufacturing problem. Martin and Monica were very helpful and pa... Ver mais

Classificada 1 em 5 estrelas

Placed order & paid online, received no correspondence whatsoever to confirm my order. 3 days later I received an email advising 1 of the items I had ordered was out of stock, even though it stated... Ver mais

Classificada 1 em 5 estrelas

Ordered 2 pairs of shoes totally just under £100, received an order confirmation email but a week later still hadn't received a dispatch notice. Contacted the company who sent me 2 emails, the first... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

Based on 20+ years of expertise in the footwear industry, FYFO (Fit Your Feet Online) has grown from a small family-run business into a leading independent footwear retailer. We are dedicated to providing a comprehensive selection of shoes for men, women, and children, with a special focus on hard-to-find sizes and comfortable fits. We offer a diverse range from everyday essentials to specialist outdoor gear. We stock top global brands including Clarks, Skechers, Hush Puppies, Merrell, and Vionic. We pride ourselves on being "the destination for every foot," offering a wide variety of wide-fit options (E and EE), half sizes, and large men’s sizes (UK 13–15). As a technology-driven, research-focused company, we leverage innovative solutions to ensure a seamless shopping experience, competitive pricing, and fast delivery. We partner with brands that prioritise environmental responsibility, whilst we offer our own "FYFO" signature line, hand-picked by experts. At FYFO, our mission is to fit your fashion aspirations by delivering the right products at the right time. Whether you’re looking for seasonal style or practical comfort, we’ve got you covered.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

98 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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3,4

Todas as opiniões

(98)

10 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

excellent service

thanks. I have been looking for good quality wool slippers for ages. Very pleased with quality and delivery was very fast.

10 de novembro de 2012
Opinião espontânea
Classificada 5 em 5 estrelas

GORGEOUS FANTASTIC BOOTS!!

I have been looking for a pair of grey Manas boots for a while, where everywhere else were selling them at a much higher price, FYFO had them at such a low price, an unbelievable price!
I ordered them straight away. The next day they were delivered!!

Fantastic shop! I love my new boots!
Thankyou FYFO.

8 de outubro de 2012
Opinião espontânea
Classificada 3 em 5 estrelas

Give me more !

Website looks a bit cheapy, but works fine and is clear. Would like some more info after ordering. For example, don't know who's gonna deliver my stuff. (Send to holland)

2 de setembro de 2012
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery.

First time buying from FYFO.
Would recommend to family and friends. Ordering was very easy and was impressed with how quickly my order was delivered.

7 de agosto de 2012
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service

Bought my boots on-line and they arrived exactly on time. Everything went to plan although the box was slightly crushed upon arrival but no damage inside. Altogether, in a nutshell, extremely pleased with the transaction.

19 de julho de 2012
Opinião espontânea
Classificada 5 em 5 estrelas

Faultless service, quality goods

I found Fyfo quite by accident. The site was very easy to use and the prices keen - particularly like the photo magnify - allows you to get a close look before ordering that was a mahoosive help in making my mind up.
I took the free shipping option that I was eligible for (3-5 days) and was pleasantly surprised that my new boots arrived within 3 days.
The boots are stunning and the quality superb. Drawing a few envious glances at work this week, so money very well spent! Thank-you Fyfo!

17 de julho de 2012
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic, effortless, superb service!

I placed my order late on the Wednesday afternoon. Received the dispatch notice on Thursday morning. And took delivery on the Friday morning. What a fantastic no fuss service.I wish all companies worked like FYFO! :-)

14 de junho de 2012
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect

Ordered at the last minute for a birthday present and needed next day delivery on a Saturday. Had to pay more but it came and my daughter was thrilled. Thanks!

11 de junho de 2012
Opinião espontânea
Classificada 1 em 5 estrelas

rubbish

The expense of returning shoe's was not made known of purchase, plus request was sent to yourselves regarding the purchase of shoe in another colour, had no reply even though i did ask many a time, hence i have no desire to purchase from you again as your customer service is not acceptable.

23 de maio de 2012
Opinião espontânea
logótipo da FYFO | Fit Your Feet Online

Resposta da FYFO | Fit Your Feet Online

Ms Shepherd

We are extremely sorry about the experience that you had while purchasing here with us at FYFO.

We are sorry about the confusion of the returns policy and we are currently updating our website now, to make it more clear to customers how our returns policy operates. As you may be aware from our site policies, for items which are returned to us we offer customers their choice of a different size, which is sent free of charge, or a full refund. In common with most online retailors we don't refund return costs for items which are as described, we do of course refund return costs when items are not as described and in contrast to many online retailers we never charge a re-stocking fee and we do in fact provide a full refund of the entire amount originally paid upons customers' request. Unfortunately, at this time, being a small business, we cannot absorb all of the returns costs for all of our customers, but we try to keep the costs as low as possible hence, providing free delivery on all UK orders.

I accept that your email query should have been answered quicker, however, we do not appear to have been contacted again after that first email nor did you speak with our customers services by phone. We would have been more than happy to recommend other colours and we provide both email and phone contact details on the site, a customer service representative is normally available during office hours and we also have an answerphone service in the event that there isn't a representative available.

However, We are glad to hear feedback whether positive or negative, as it only helps us to improve our company. So, we would like to thank you for voicing your disappointment and bringing this matter to our attention. We hope that even though you have had a bad experience shopping with us that you will consider buying from us again in the future.

Once again, our deepest apologies,
Kind Regards

Martin, Monica and the FYFO team

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