I have 2 Airmotos, just under 2 years old, and 1 stopped inflating. I contacted customer service this morning and received a response within minutes! The response had great suggestions to try, but unf... Ver mais
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Leia as opiniões dos outros
A year out of warranty, my pump stopped charging. Airmoto generously sent a replacement—and then another when the issue repeated. This morning, Lyn from customer service kindly helped me troubleshoo... Ver mais
Even though it was a Saturday, support responded quickly to me by email and gave me a list of things to try that was very clear. I tried those very carefully and when they failed and I sent proof of s... Ver mais
Airmoto's tire inflators work awesome, bought for Christmas. The 3 Star rating is because, out of the blue Jan 18th, my PP was charged for a 33.53 VIP monthly program they added on checkout. I freaked... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Airmoto, our mission is simple: to prioritize your safety and convenience on every journey. We are dedicated to engineering innovative solutions that empower you to tackle any road trip or unexpected roadside challenge with confidence. Whether it's inflating tires, securing outdoor gear, or handling emergencies, our commitment to quality and reliability ensures that you're always prepared for whatever lies ahead. Join us in our mission to make every adventure safer and more enjoyable, one inflation solution at a time.
Informações de contacto
Dallas, Estados Unidos da América
- 888-855-6433
- support@getairmoto.com
- www.getairmoto.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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1 of 2 Airmotos Stopped Working
I have 2 Airmotos, just under 2 years old, and 1 stopped inflating. I contacted customer service this morning and received a response within minutes! The response had great suggestions to try, but unfortunately the reset did not fix the issue. After some quick back and forth emails with pics and a video, they came back and had decided to send me a free replacement! I was not expecting that and certainly thought this could take days or weeks to ultimately get back to me just buying a new one. Getting this as the resolution all within a couple hours is AMAZING! Great customer service! Thank you!
Great versatile unit
Great versatile unit. Very easy to use. When I had problems they sent clear easy instructions on how to do a reset.
They responded immediately to my…
They responded immediately to my concerns and were able to suggest some ways to get my problem solved.
Pump is a great tool to have with while…
Pump is a great tool to have with while traveling. The customer service is very professional, fast, courteous and eager to resolve any issues.
Device stopped working after year plus
Device stopped working after year plus. They took my call and got information from. So far awesome service.
The airmoto works great and is simple…
The airmoto works great and is simple to use. I've had 2 questions and was replied to In a very timely.manner. I apologized for being a pain but I was told I'm not a pain that I can write them anytime with questions or whatevef. Very helpful.and nice ppl employed there. Its a great tool n more than fairly priced.
Correction of mailing address on order .
The original prder submission had an error in the home and mailing address. Submitted my request to Customer Service to correct and it was handled effectively.
Airmoto to the rescue
Initially I thought my inquiry might provide little to no resolution, Lara (Airmoto customer support) proved to be very helpful and resolved my problem.
Thank You Lyn ~ You are so Kind
Thank You Lyn ~ You are so Kind! So happy to due business with someone who understands and gets the job done right away!
Thanks,
Pat
Excellent product
Customer service is excellent
Customer service is excellent. The brand’s product works extremely well. This is my second Airmoto. I highly recommend this product. Try it you’ll love it.
Arianne was super nice and helpful
Ryan was excellent
Ryan was excellent, quick and willing to work through the issue, many thanks!
Incredible Customer Service Experience
Customer service was prompt, friendly and I was shocked that they helped me replace a product that I broke. Totally unexpected and appreciated!!
What a great company to do business…
What a great company to do business with! They are with you from the beginning to the very end and even after if there’s any types of questions or concerns, they are responsive and knowledgeable and fair. Great product.
The customer service for this company is outstanding.
I had a problem with a unit and it was…
I had a problem with a unit and it was handled very professionally.
Great customer support
Good communications and fast response when I reported a problem with my unit. I give Airmoto an A+.
Even though it was a Saturday
Even though it was a Saturday, support responded quickly to me by email and gave me a list of things to try that was very clear. I tried those very carefully and when they failed and I sent proof of such back to support, they asked for my address and said they're sending me a replacement. This unit I have is several years old but they're replacing it at no charge to me. How many companies do something like that?
I like that they listen to what we had…
I like that they listen to what we had to say and we sent videos of what was going on and it was obvious that it wasn't working. Thank you
I was missing a part of my order and…
I was missing a part of my order and the customer service was immediate, attentive and extremely thorough. Thank you for a pleasant experience!
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