I have 2 Airmotos, just under 2 years old, and 1 stopped inflating. I contacted customer service this morning and received a response within minutes! The response had great suggestions to try, but unf... Ver mais
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Leia as opiniões dos outros
A year out of warranty, my pump stopped charging. Airmoto generously sent a replacement—and then another when the issue repeated. This morning, Lyn from customer service kindly helped me troubleshoo... Ver mais
Even though it was a Saturday, support responded quickly to me by email and gave me a list of things to try that was very clear. I tried those very carefully and when they failed and I sent proof of s... Ver mais
Airmoto's tire inflators work awesome, bought for Christmas. The 3 Star rating is because, out of the blue Jan 18th, my PP was charged for a 33.53 VIP monthly program they added on checkout. I freaked... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Airmoto, our mission is simple: to prioritize your safety and convenience on every journey. We are dedicated to engineering innovative solutions that empower you to tackle any road trip or unexpected roadside challenge with confidence. Whether it's inflating tires, securing outdoor gear, or handling emergencies, our commitment to quality and reliability ensures that you're always prepared for whatever lies ahead. Join us in our mission to make every adventure safer and more enjoyable, one inflation solution at a time.
Informações de contacto
Dallas, Estados Unidos da América
- 888-855-6433
- support@getairmoto.com
- www.getairmoto.com
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Best customer service that I've dealt…
Best customer service that I've dealt with in a very long time. Extremely helpful and correct the issue right away!!
Ryan at Airmoto was a great help with…
Ryan at Airmoto was a great help with my purchase. I highly recommend you check with him if you need anything.
Quick response to my concerns and able…
Quick response to my concerns and able to resolve my issue
Incredible Customer Service
Lara was amazing! I had a defective air moto device and I called customer service about it at 11am. Lara asked for a video and copy of the purchase receipt and by 3pm a new device was shipped out to me. Definitely recommend this company.
Product Support
I requested a printable version of the Users Manual. The request was fulfilled almost immediately, within minutes.
Lyn was my rep an she was great
Lyn was my rep an she was great! Answered my questions right away and resolve all my issues
Great customer support
The support team went above and beyond to resolve our problem.
They took care of everything quickly
They took care of everything quickly. Wish there was a phone number for customer service though. Good product.
Some how I had signed up for something…
Some how I had signed up for something I didn't know I had. When I realized the recurring bill I contacted Airmoto and they got back to me quickly and resolve the problem.
Great products and the Customer Service…
Great products and the Customer Service Representative promptly handled my issue.
Very time sensitive responses
Very time sensitive responses. Excellent customer service!
They get 1 star because my son is happy…
They get 1 star because my son is happy with the product that I bought him for Christmas.
Today I noticed an additional ongoing ongoing charge in my PayPal account… shady… advertising as buy it as a Christmas gift but somehow attaching it to a subscription???

Resposta da Airmoto
Responded to my situation and request…
Responded to my situation and request promptly. Appreciated your assistance.
Shady business strategy …
There is not way to cancel the VIP customer service benefit on their website- and their contact page takes you in circles. I did not knowingly purchase this service and find the inability to cancel it after being charged for it 2 months in a row VERY dishonest and shady. I would not buy from them again knowing this is their business strategy.
Edit: 2/24: AirMoto responded to my ask to cancel and reimburse me the monthly subscription fee. While the front end experience was not great- their follow up was great.

Resposta da Airmoto
I had a problem with your product that…
I had a problem with your product that was no longer under warranty and you quickly sent out a replacement.
A fast customer service resolution
I mistakenly clicked on an order button for an item I did not want. I contacted airmoto via the customer email. The order was cancelled and payment refunded immediately. Was very pleased with this very prompt response
Quality Product - Outstanding Customer Service
I purchased an Airmoto smart pump in December 2025. Noticed two $31.63 charges to my card in January & February. I emailed them to ask for a refund and to please cancel anything that I didn't deliberately sign up for (Airmoto VIP service). Refunds were issued within 3 hours. Outstanding service and a quality product!
Airmoto BP198: Only good for deflating overinflated tires
I had 3 car tires at 25psi and one at 33. After a struggle I got the unit to inflate one up to 30 but I couldn't get it to work again after recharging. The on/off button wouldn't turn the unit on it just switches the pressure units around (if I set psi as a unit and 33psi it should stay there!). My second under inflated tire further deflated while I tried to turn the pump on. I ended up going to the gas station but I was able to deflate the 35psi tire to 30 with the Airmoto hose ($70 for the this feature?). It's also a real kicker that you can't get help if you don't have a "subscription" - I don't know why we put up with this crap from these tech companies.

Resposta da Airmoto
Quick response to a billing question!
You took care of a billing problem immediately. A coupon had not been applied to my order, and you resolved it immediately!
Immediate response
Immediate response. Had us try a couple of things and when they didn't work, took care of things.
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