Door is excellent quality and installation team did an amazing job. I can’t fault any of the work. Really happy with everything and the price was competive.
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Leia as opiniões dos outros
Arranged afternoon appointment as I work. Turned up nearly an hour early and left the wall a mess, with plaster ripped out and told our responsibility Looking at the reply, make sure You know how... Ver mais
A empresa respondeu
Well done GFD with the Korniche Bi fold doors excellent in all respects. Being a little picky as I am A little bit of swarf was left where drainage holes drilled could be deburred/blown out. O... Ver mais
A empresa respondeu
GFD provided great presales communication and answered all our questions whilst reaching a decision. Quotations were clear and provided quickly, Josh was patient with all the quote variations which... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre GFD Homes
Escrito pela empresa
GFD Homes offer a complete window, door and roof solution for any building project. We supply nationwide across mainland UK (including Northern Ireland), providing premium aluminium and uPVC products at competitive prices, Including :
Composite Entrance Doors
Aluminium Entrance Doors
Aluminium Patio Doors
Aluminium Bi Fold Doors
Aluminium Windows
Crittall Style Windows & Doors
Aluminium Roof Lanterns
Smart Home Security
Smart Door Locks
We specialise in renovation projects and new builds/extensions, offering a range of industry leading aluminium and uPVC products. We have quality glazing products to suit any budget or specification, you can easily submit your details via our website for an accurate quote - no hassle and no tiresome sales visits!
Informações de contacto
Teesview, Sabatier Close, TS17 6EW, Stockton on Tees, Reino Unido
- 01642 309 576
- enquiries@gfdhomes.co.uk
- www.gfdhomes.co.uk
4,4
Excelente
403 opiniões
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Product as described delivered on time…
Product as described delivered on time would recommend
25 de dezembro de 2024
Resposta da GFD Homes
Hi There,
Thank you for taking the time to share your experience and for your recommendation of GFD Homes.
Kind Regards
Katie
Terrible service.
Misled on delivery times.
Half the order did not arrive.
The door was not made as per my request due to a breakdown in communication and poor design of the booking process.
When I made a complaint I was not offered any sort of apology for the poor service and errors and told I will need to buy a new door.
I have delayed my building works twice and still not got my door.
Shocking.
27 de dezembro de 2024
Resposta da GFD Homes
Hi Will,
First of all, I am sorry to hear you are dissatisfied with the service and response you have received to your complaint.
Please be assured that we take all complaints seriously and will endeavour to respond to you appropriately.
I can see you are currently in communication with our customer service manager in relation to the letterplate position on your door, I will leave you in her hands as I am confident we will come to a satisfactory resolution.
Kind Regards
Katie
Resposta da GFD Homes
Hi Marissa,
Thank you for leaving us a review and for ordering with GFD Homes.
We are thrilled to hear you are happy with your new door.
Kind Regards
Katie
Resposta da GFD Homes
Hi Mary,
Thank you for taking the time to leave us a review and for ordering with GFD Homes.
Kind Regards
Katie
Gfd Homes are excellent.
Fantastic customer service and excellent product. Delivery was on time.
Can't fault them.
Thanks so much for our lovely door.
Our builder was so impressed, he's now changing companies, for other clients.
20 de dezembro de 2024
Opinião espontânea
Resposta da GFD Homes
Hi Emma.
Thank you so much for taking the time to share your experience and for choosing GFD Homes.
We are thrilled to hear you are satisfied with the service yu received and your new door.
We appreciate your custom and hope yo work with you again in the future.
Kind Regards
Katie
They changed what you've ordered and changed the price when I suits them
Have only just ordered the door. So far have been told lots of things are unavailable. They don't offer you the price difference from all the things they can't provide but they've now told me (after ordering) that there's a £81 extra charge for them to fit it where I live. I put the postcode in when getting the quote!
Edit
The £81 was waivered and after speaking in the phone they will be redoing the amount I have to pay. Just a shame it's not done automatically without asking.
Let's see how they do from here
20 de dezembro de 2024
Opinião espontânea
Resposta da GFD Homes
Hi Gareth,
I'm sorry to hear you are not satisfied with the service you have received from GFD Homes.
After taking a look over your order I cannot see we have requested further payment for the install cost, apologies if there has been any confusion on this.
On your order I can see we have been in touch to advise you have requested a sleekskin which is unfortunately not available in the colour you have selected.
If you wish to have sleek skin, they have advised you would need to change to any other colour or the foiled white.
We'd be more than happy to discuss the options with you at this stage if you could please get in touch with our orders team.
Kind Regards
Katie
Lovely door, but some issues with online correspondence
The door itself is lovely and the delivery was easy. Customer service very helpful when ordering.
I have knocked off one star due to phone call and emails received in error which were confusing and I had to keep going back to customer services to ask what it was about. And also didn’t get a delivery update via text or email so again had to call customer services
12 de dezembro de 2024
Resposta da GFD Homes
Hi Ahmed,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are thrilled to hear you are happy with your new door and the service received.
We apologise for any confusion with our communication, please be assured your feedback will be used to ensure we improve and grow on our service to our customers.
Kind Regards
Katie
Great price.good communication
12 de dezembro de 2024
Resposta da GFD Homes
Hi Bruce,
Thank you so much for taking the time to leave us a review and for ordering with GFD Homes.
We hope you have a lovely Christmas and a Happy New Year 🎄
Kind Regards
Katie
Good quality door and…
Good quality door and fixings.Reasonable price and swift replies to any queries I had.All good.Thank you
12 de dezembro de 2024
Resposta da GFD Homes
Hi Simon,
Thank you so much for taking the time to leave us a review and for ordering with GFD Homes.
We hope you have a lovely Christmas and a Happy New Year 🎄
Kind Regards
Katie
Bi Fold Doors
Bi Fold Doors
Great service, delivered on time, frendly very help full easy to deal with. Doors supplied as advertised.
10 de dezembro de 2024
Resposta da GFD Homes
Hi Terry,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
We are thrilled to hear we could provide you with fantastic service throughout your order journey.
We hope you have a lovely Christmas and a Happy New Year 🎄
Kind Regards
Katie
Good quality composite decking
Good quality composite decking, good price, staff very helpful on the phone and delivered on time
3 de dezembro de 2024
Resposta da GFD Homes
Hi Claire,
Thank you so much for taking the time to share your experience and for choosing GFD Homes.
We are delighted to hear you are happy with your new decking and the service you received from the team.
We hope you have a wonderful Christmas and New Year 🎄
Kind Regards
Katie
Quality of Front door is Brill so…
Quality of Front door is Brill so pleased with it Fitters was so Hard working just got on with it did a great job And were very Friendly over All Great product very well Fitted
5 de dezembro de 2024
Resposta da GFD Homes
Hi Steve,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
We are over the moon to hear you love your new door and are satisfied with the service you received from start to finish.
We hope you have a wonderful Christmas and New Year 🎄
Kind Regards
Katie
If I could give GFD a 0-star rating I would
If I could give GFD a 0-star rating, I would. If you are considering purchasing bifold doors from GFD Homes, I seriously encourage you to think twice.
I placed an order with GFD Homes in September. During my conversation with the lovely sales representative, I expressed my urgent need for the doors. I was assured that the wait time would be a maximum of 4 to 6 weeks after the survey. I explained that this timeline was crucial for me as I have a young baby at home, and I would need to knock down a wall, which would leave my house cold and insecure. The sales representative reassured me that, due to the time of year, a 6-week wait was more than achievable, and they were actually completing installations in much less time, which gave me confidence.
I accepted the quote and was promptly given a survey date by Martindales Window Company. However, after checking their reviews, I became somewhat concerned due to numerous disgruntled customers and many 1-star reviews—though I noted that many of these were from insurance customers, so I decided to give them the benefit of the doubt.
The survey was booked in September, but the surveyor arrived with absolutely no plans. I was left wondering how he was supposed to measure the windows. Luckily, I was on the phone with my father, who was able to assist. The survey was completed, and I was told it would take one month from that point.
A month passed, and naively thinking that installation would happen any day now, I learned that, five weeks later, they hadn't even ordered the doors. At this point, I was ready to cancel the order with GFD and voiced my concerns to someone on the phone. However, I worried that this would mean starting the whole process over, which I couldn’t afford time-wise, especially with a toddler involved. I asked the gentleman on the phone to contact the glass company and provide me with an exact installation date; if they couldn't commit, I would have to cancel. After another reassuring phone call, I decided to stick with GFD Homes, once again assured that it would be done within 4 weeks, with an installation date of December 4th.
Feeling hopeful, I took the 4th of December off work and arranged childcare for my child so that someone could be home for the window fitters. However, at 5 PM the night before the installation, I received a call informing me that they couldn't make it due to a delay—the glass was supposed to arrive the day before but hadn’t. GFD Homes knew two days prior to the installation that the glass hadn’t arrived, but they waited until the evening before to let me know.
I tried to call the next day but received no answer, so I left a message for a callback. Three days later, a lady called to inform me that my glass had been smashed and they would need to make more, which wouldn’t be ready until December 17th. She also mentioned that GFD does not provide any compensation for these delays.
Now, we have a new date of December 17th for glass delivery, but who knows when the installation will actually take place? My hope in this company is shattered. With empty promises, poor customer service, and no windows, I would strongly advise anyone looking for windows to look elsewhere. My experience has been nothing short of horrendous.
23 de setembro de 2024
Opinião espontânea
Resposta da GFD Homes
Hi Robert,
I am sorry to hear you are dissatisfied with the service you have received and I can only apologise for the issues you have encountered. At GFD Homes we always aim for every order to go right the first time and when things go wrong it is as equally frustrating for us as it is for you.
Please be assured we are treating your case with the priority and urgency it needs and thus we have tried contacting you by phone and email today to discuss the matter further, unfortunately, we have been unable to get through.
The support team and I will be investigating your full order journey to pull together an appropriate response, in the meantime our main priority is ensuring we get you a new installation date booked as quickly as possible.
Regrettably, the glass for your order, which was scheduled to arrive on December 2nd, did not reach Martindales. We were only informed of this issue on December 3rd at 4:30 PM. I’m sorry we were not informed of this sooner to inform me.
Upon further conversations with the manufacturer, it was confirmed the glass for your order was damaged and thus remake glass is required. Sadly with the fragility of glass damages do occur from time to time and we will work as quickly as possible to remedy this.
We expect the replacement glass to be delivered to Martindales on December 17th. With this in mind, I’ve emailed you some potential installation dates to ensure we can complete your project by the end of December.
Once again Robert we can only apologise that installation has not gone ahead as planned, if you could please get back in contact with myself or the team at your earliest convenience to discuss an install date and your complaint we will be able to help you further.
Kind Regards
Katie
Competent sales team with great…
Competent sales team with great knowledge of their products. Adhere to delivery dates with excellent delivery service .
29 de novembro de 2024
Resposta da GFD Homes
Hi,
Thank you for taking the time to leave us a review and for ordering with GFD Homes.
We hope you have a wonderful Christmas! 🎄
Kind Regards
Katie
Excellent All Round
From start to finish this was a great experience. The use of technology to order the door, the use of technology to keep you informed at all points in time and then the final fit of the door was excellent. I have had a lot of jobs done recently and this company comes out eleven out of ten. Finally, the cost was half of what was quoted by a local firm. Superb going back for all the other doors to be done!
2 de dezembro de 2024
Opinião espontânea
Resposta da GFD Homes
Hi Bob,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are thrilled we could provide you with an excellent end-to-end service which is our goal for all customers!
We look forward to working with you again in the future!
We hope you have a wonderful Christmas! 🎄
Kind Regards
Katie
Very happy with the quality of the door…
Very happy with the quality of the door and the workmanship
28 de novembro de 2024
Resposta da GFD Homes
Hi Wendy,
Thank you for taking the time to leave us a review and for choosing GFD Homes for your new door!
We hope you have a wonderful Christmas and New Year 🎄
Best Wishes
Katie
Was excellent service and very helpful…
Was excellent service and very helpful from the start delivered on time and delivery driver was very helpful.
28 de novembro de 2024
Resposta da GFD Homes
Hi June,
Thank you so much for taking the time to share your experience and for choosing GFD Homes.
We're over the moon we could provide you with first-class service from start to finish as is our goal for all our customers.
We hope you have a wonderful Christmas and New Year 🎄
Best Wishes
Katie
Perfect job
Perfect job, faultless . The new front door looks beautiful and fitted spot on.
2 de dezembro de 2024
Opinião espontânea
Resposta da GFD Homes
Hi John,
Thank you for taking the time to leave us a review and for ordering with GFD Homes.
We are thrilled to hear you are happy with your new door.
Kind Regards
Katie
New composite door
Really good experience from design to fitting. I found a Solidor door in a local shop but decided to search for a cheaper price online. This company were £450 cheaper for the same door. The guy that did the survey was on time and helpful. Martindales fitted the door and were really good as well. I had to call customer service about a mistake I made in the door handle ordered. The guy at the end of the phone was really helpful. Good experience all round.
2 de dezembro de 2024
Opinião espontânea
Resposta da GFD Homes
Hi Robert,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
We are thrilled we could provide you with a great quality door at a competitive price.
We hope you have a wonderful Christmas and New Year 🎄
Best Wishes
Katie
Good quality
Good quality door set supplied as promised and installed by a great team. Really pleased with the end result.
28 de novembro de 2024
Resposta da GFD Homes
Hi Bob,
Thank you for sharing your experience and for ordering with GFD Homes.
We're thrilled to hear you are pleased with the end result and the service you have received from start to finish.
If we can help with anything else in the future please do not hesitate to get in touch.
Best Wishes
Katie
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