Globe Telecom Opiniões 701

We’ve had no internet for over two weeks despite multiple repair requests and payment. No technician has shown up. Appointments are rescheduled without notice, and there’s no way to speak to a real person. This is unacceptable.

We rely on internet to work remotely. Your failure to deliver basic service shows a lack of respect for your customers. We are now considering switching providers.

We demand a refund for the downtime and immediate resolution of this issue

I bought a Globe physical SIM card as soon as I arrived in the Philippines and paid for the 3-day 5GB plan. It never activated. Thinking the SIM might be faulty, I paid again for the eSIM, but that didn’t work either. Now I’ve paid twice, have no internet, and can’t even purchase a new plan — every attempt gives me an error.

What makes it even worse is their nonexistent customer support. The only way to “contact” Globe is through a useless Facebook bot that just loops through preset options and never connects you with a human. There’s no real help, no follow-up, and no accountability.

I’ve wasted money, time, and energy, and still don’t have basic mobile service. If you’re a tourist or resident, avoid Globe at all costs. There are much more reliable alternatives like Smart.

Buyed à local SIM card, has to register it by local ID (ok my fault, my passport don’t accepted). Even after that was just able to buy a bundle with all « unlimited call and data » but unable to find a simple load for a gsm call to my old mom who don’t use data but a normal phone (yeah you know that old stuff). Even with multiple attempt from locals and my wife relatives. I’m about to use swisscom expensive roaming to call because I’m just p**ed off. Actually it’s nice to give all inclusive when there is no network at all, any rain makes the LTE or 3G antenna switch off, yeah let’s call it « it’s more fun in Philippine ». Luckily I still have my ESIM with data from Ubigi that works (if there is smart network… not in some remote places). Even chat GPT can’t help me that time.

We bought a prepaid tourist esim, never get it up and work and the worst customer support ever!
Don't by this product from this one choose someone else

Ukinnam globe ayusem ata signal pakshet mayat ay ayam ittuy tapos ak pukaw lang signal ukinnayu kitdi nu kasta lang araramiden yu kanyami agsayang kami kwarta mi pang load tapus anya pukawen yu lang signal ukinnana baga yu lang ah nu ougrut kayun haan ajay ipukaw pukaw yu ti signal.Isu met gayam ah ta adu ti aggam gamit dadduma nga sim ittuy ta kasta met ar aramiden yu. pakyu tang ina nyo na ustel kayun kuma ukinana paylang ti kastuy

I’ve received no proper assistance. To make things worse, the customer service I encountered was rude and unhelpful.

I expected better from Globe. This experience has been incredibly stressful and disappointing.

Twice within 6 months, we have experience outages, with average of 7 days prior technician visit! Twice I experienced that the globeone app automatically closes the initial ticket because according to them, the outage is already resolved when it is not! You have to constantly check the app to ensure that the ticket is still open! Else the technician will never come! Terrible customer service!

Paying for internet connection monthly yet can't provide proper quality always down and just this week we lost connection for 1 week still going we tried calling yet always kept saying coming yet no one arrived where losing money without even using what we bought

I am constantly using globe and gcash and using both for the longest time, but 4 days ago no one can call me and it does not connect. Now i found out my sim card expired? This is very BS as now i cannot use my gcash. This is very poor customer service since i was told i can no longer reactivate my sim and that i need to buy a new one.

The internet connection is too bad, we can understand maintenance problem but it's not even in short period. It been almost 5 days bad connection! Something wrong with you towers? Then maybe send a text for signal disruption. Please reflect in your services, it seriously frustrating.

I bought a data pack from globe after a few days it stopped working could get no help from customer service as they have none. So I just binned the SIM and got a smart one. The company is irredeemable.

Worst support and company thay block my card and tell me if need to use other pament they don't give reward like free pancake even trough they sent me the reward "you hae reward" support is arrogant and stupid they open ticket to close it without solving or contacting me back if you have a card on them expect no help in anything and they even sell scam card in airport for 2000 pesos for something that cost 99 pesos stay away also tm is parter with them do also stay away everything globe related

You need to be reported to philipine justice system for fraud!

Company has dark UX on their globe app that tricks you into purchasing some of their plans which doesn’t show the fine print that you’ll be charged for 12 months even if you don’t have any intention of using or buying it. No contract was signed but they treat the pushing of the button as a “contract”. There’s also no way to refund.

If you try to contact them they will leave you hanging for 4 months (and counting)

They will say it’s a valid charge because the user said

i bought a GLOBE SIM card and have it registered. i loaded 25.00 hte next day, after a half an hour my 25.00 was gone, i didnt use my phone

the next say, i loaded another 25.00, and was gone after few minutes... i went to GLOBE office in SM TAYTAY BRANcj, but couldnt explain what happened..

the following day i bought another 25.00 again, and again it was gone without using it..

GLOBE sucks,, DONT BUY SIM CARD again, ever..

who ever iis reading this, YOU STOLE my money, who can i complain when your employees are retard..

ts ϝυϲκing INTERNET PROVIDER SUCKS!!! EVERYDAY AROUND 12-16 PM IT DOES NOT ϝυϲκing WORK TS IS SO BUNS DONT BUY A SUBSCRIPTION FROM TS PROVIDER.

Never buy a traveler eSim online from Globe Telecom!! In some cases the download does not work, as in my case (due to technical problems on the part of Globe Telecom). And you will never get a refund. Better get a card locally that will be set up for you.

Eating load without permission even tho data is turned off

Trash internet, slow as sh*t

I'm writing this review using my father's email.

With my father, we arrived at Globe Telecom SM Pampanga for the second time due to issues encountered after the SIM Upgrade transacted on April 5, 2025.

Indeed, it is hassle on our end because we can simply just buy a new SIM and register it on my father's name, however, the number is important because it is already attached to my father's information on different agencies/establishments. We also know that this kind of transaction does not cost much and may not be profitable for Globe. Still, we were provided the service with utmost respect and patience to save my father's Globe mobile number.

If you happen to read this, we greatly appreciate and thank you Ms. Michelle of Globe SM Pampanga branch. Kindly continue this kind of support no matter how simple or complex the service your customer needed. You wouldn't know how much it means to them.

Hoping that this will be embodied by all customer supports of Globe! Thank you!

WOW,YOU DISCONNECTED THE LINE BERNARDO WHILE IM STILL ON THE OTHER LINE? WHAT A PROFESSIONAL AGENT. I TRAIN NYO AGENTS NYO, ONTING UNDERSTANDING SOBRANG TATANGA. I ALREADY FILED A LEGAL COMPLAINT AT NTC. YOU SCAMMERS. PLEASE FIRE BERNARDO. SO RUDE, DISCONNECTING CHAT WHILE CUSTOMERS STILL ACTIVE.