Globe Telecom Opiniões 701

I will never ever again use GLOBE. Service is trash! They absolutely know that the E-Sim Card for Foreigner/Traveller doesn't work. But they still sell it. In Glorietta Mall the refund was processed. But after 6 weeks I never got my refund!

If i can even choose a negative score for globe customer service i would have chosen it, their customer service is nothing but automated answering machine where gives you options to choose that cant even address your comcern,

Worst ever service provider. They will tell the unrepairable then after that no solution just let you hang up.what kind of services you have. Big company like this can make s solution.but in interms of billing or collecting money from the customer their on time...don't trust this company anymore esp. Like me an OFW who working far my family and only I want it to have a constant communication with them. Un reliable service.

If I could rate it below zero, I would. Please stop collecting money if you can't provide decent service to your customers.

I used to love globe services because of this affordable price, until i no longer receive my freebies like 8GB+ i dunno what happened.

More bad shit i have never seen in my life(my telefon was half emty when i got enought of trying to registre the shit(so i trowed the card away in the buss)never again i will buy a shit card in the Philippines) you get high blood from the stupidety.

Di nakakashare ng load from globeone app to other globe number. Di malink load balance from globeone app to gcash app dapat sync yung balance. Di magamit para makaload using your own load to transfer from other globe number. Wala ng reward points pag nagloload. Wala ding kwenta data mabagal. Pangit ng service. Pati sa wifi. Sobra sobra maningil. Naka plan ka pero pag payment na sobra sa plan mo yung bill mo. Pro rated daw kaya malaki. Kahit wala kayong land like laptop or desktop puro Cp lang naka connect sa wifi nyo. Pag bayaran mabilis at disconnection ng broadband. Kahit fully paid ka may sobra sa plan mo maningil sila, pag magkakabit napakatagal pero nag rurun na binayad mo para sa next billing period di parin bumabalik connection, nag 3 days na, follow up ka ng follow up ng tawag walang nag sosolve ng issue. Palpak lagi. Walang kwentang network ng bansa. Puro pandurugas ang alam.

I bought an Esim online in the UK. I am unable to download it and there is nobody at the company to speak to. I paid £25 and it was a waste of money. Don't make the same mistake I did.

- The worst customer service ever.
- 90% AI Bot customer rep.
- Human customer reps are almost as insensitive and detached as the AI bot rep.
- Tech servicing delays 100% of the time. Rescheduling is almost the norm for them.

How poor this system!! Not recommended ever..

GLOBE stores and staffs are the worst! Worse than immig officer. Lol. IYKYK.

Service is paid early. But I can't even get a personalised response why my internet 🛜 service is not working. A tech visit is not a resolution. An automated response from your agents aside from Gie is not helping a paying customer in need. Work from home is my source for payments and I get automatic responses from a script. It's 2025 and it's the same awful service from your CS department. Expected downtime or not you still expect me to pay full amount. A company lost in their own policy. No internet service and experience is getting worse every day. Good luck with this customer we ain't helping you today is what I got today. Please wait until a technician visits and there may be delays if something unexpected happens within the day. Goodness what did I expect from all that automated crap. You didn't respond appropriately and you close the ticket as resolved.

This store should be investigated by the NBI or Police. I was approached by 3 distressed customers today at this store and all about money being taken from their bank accounts yet they had no account with Globe! Meanwhile my wife was insulted and then lied to by a so called customer service representative who tried to get cash for a service we didn't even ask for! I told the sales representative to be careful as that is an attempt to obtain money from the public using lies and deception. I was laughed at then ignored but that's not all I was also insulted by that sales girl who in my opinion should be fired for attempting to illegally obtain money from my wife. Customers were all complaining at the 4 hours YES 4 HOURS WAITING TIME and no wonder! I watched an invalid being treated like dirt by sales people while other staff laughed at the ridiculous way people are being abused neglected and even told to shut up. This shop needs to be CLOSED IMMEDIATELY same as the GLOBE office in Rockwell and all for the same reasons.....ABUSE OF THE PUBLIC!!!!! AVOID THIS PLACE!!! The staff are arrogant and tell lies like it's okay. One customer from the USA told me his personal information had been released to a company in China who knew his bank account details!!!!!! That is the evidence that the staff are selling private information for money to China!!! An investigation team will ne watching the staff and posing as Customers so it would not be long until action is taken same as happened at Rockwell.

DO NOT GIVE YOUR BANK DETAILS ETC TO ANYONE AT GLOBE IN ANY BRANCH ITS NOT SAFE!!!!

WORSE SERVICE PROVIDER in the PHILIPPINES no customer services no actions.

why is it so fast to run out my mb's/gbs? like, it's been an hour since I load my simcard and then the globe will text me that I have 400+mb left??? I buy load like go+99 8gb, why is it so fast to run out?? hope you can resolve or will answer my question, thankss, this is the second time I encounter this scenario

Zero to Customer Support Services
For a simple request to move the modem to another room in the house the representative was asking too many details as if I am selling the modem or moving to another location! How can a senior citizen remember all the details like how many mbps? Why not just ask for an ID for identification purposes

Hina hina ng signal noong December 2024 pa to lang hiya.

I have purchased a Roaming Australia on December 6. When I arrived, it did not work, I escalated it to them 3 days in a row and all i received was it is being reviewed and they will get back to me. I went back on December 15, without able to use their roaming service. No one contacted me at all! And now I am requesting for refund and this is their response.

Thank you for patiently waiting. I would like to inform you that your follow-up concern was already closed due to incomplete information. Also, you should be abroad to be able to refund it again as a promo. As much as I want to do another escalation for it, I am saddened to say that the promo has already expired. Thank you for your deeper understanding. Do you have other concerns apart from this?

I requested for refund while I was in Australia and they are not responding back to me!!! What a useless service!! Worst customer service ever!!

i want to give them zoro stars but not possiable on monday 16 of december @ 8.51 am i buy load and paid 300 pecos and i not recived it and the money was taken from my credit card , i even called to the globe office in the annex in north esta in quezon city and that lady said she will help but notting happened since
the moral of the story is be warned globe scammed me out of 300 pecos and they did notting about it shame on you