Recently purchased 2x studs to make a pair, and unfortunately one arrived slightly bent at the base (no stress, these things happen!). The important thing is that it was sorted so easily and qui... Ver mais
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Recently purchased 2x studs to make a pair, and unfortunately one arrived slightly bent at the base (no stress, these things happen!). The important thing is that it was sorted so easily and qui... Ver mais
A empresa respondeu
It did what is lt said really got my jewellery clean and sparkling would recommend it definitely
Everything on your websites are exceptional with no problem accessing and finding the items required. Orders arrived as quickly as a few days and the items were exactly if not better than expected.... Ver mais
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I regret not checking the reviews before visiting the Northampton store. I was advised a ring repair would take one week; two weeks and two store visits later, the ring has only just been sent off, so... Ver mais
A empresa respondeu
Since our launch in April 2010, Grace & Co has become a trusted name in contemporary jewellery across the Midlands. With nine Grace & Co stores, alongside Bonds Jewellers in Northampton and a Nomination Store in Milton Keynes, we offer an extensive collection of world-renowned brands, including Pandora, Nomination, Swarovski, Thomas Sabo, and Kit Heath. What makes us unique is our commitment to offering exceptional customer service, expert knowledge, and a personalised shopping experience. Whether you're looking for the perfect gift, a meaningful keepsake, or a stunning statement piece, our friendly and knowledgeable team is always ready to help you find something special. We also provide a range of professional jewellery services, including ear piercing, engraving, and jewellery repairs, ensuring that your treasured pieces last a lifetime. Our on-site goldsmith, based at our Hinckley store, allows us to offer expert craftsmanship and bespoke services tailored to your needs. At Grace & Co, we believe that jewellery is more than just an accessory—it’s a reflection of life’s special moments. That’s why we carefully curate our collections to offer quality, style, and timeless elegance, making every purchase a cherished experience.
17 Market St, Ashby-de-la-Zouch, LE65 1AF, Ashby-de-la-Zouch, Reino Unido
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It did what is lt said really got my jewellery clean and sparkling would recommend it definitely
Lovely jewellery at affordable prices, and delivery is quick. Buy all my Nomination charms from here, would recommend

Resposta da Grace & Co Jewellery
Quick delivery, love my clogau paw necklace, very good service.
Would definitely recommend

Resposta da Grace & Co Jewellery
Although only a small purchase, the process was carried out efficiently and without problem.

Resposta da Grace & Co Jewellery
Recently purchased 2x studs to make a pair, and unfortunately one arrived slightly bent at the base (no stress, these things happen!). The important thing is that it was sorted so easily and quickly.
I called the store the next day after receiving my parcel, and they sent me a pre-paid label to return it and dispatched my replacement the very same day. This meant I received it in time for a family member’s gift, which I really appreciated.
I’ve forgotten the name of the lovely lady I spoke to, but she provided amazing customer service. She was so understanding and friendly, and gave me a prompt and straightforward solution.
Very happy with the service- thank you, girls! 🤍

Resposta da Grace & Co Jewellery
You delivered promptly plus your customer service WAS excellent, second to none

Resposta da Grace & Co Jewellery
Great service,, but shocking delivery as jewellery was left outside no decking not even put through the door

Resposta da Grace & Co Jewellery
Lovely nomination charms , quick delivery

Resposta da Grace & Co Jewellery
Absolutely terrible. The chain looked much larger and thicker in the photos, but when it arrived, it was a very thin, delicate, feminine-looking chain. I bought this as a birthday gift for my husband, and I was honestly embarrassed when I gave it to him because it looked nothing like what was advertised.
The pictures were extremely misleading, and I feel that the product description and photos were completely dishonest. This is absolutely unacceptable. I would not recommend this product to anyone, and I will never shop from this website again. Very disappointing experience.

Resposta da Grace & Co Jewellery
Quick service, very pleased with my purchase.

Resposta da Grace & Co Jewellery
Earrings were just as described. They were well packaged for delivery through the mail and the inclusion of extra packaging door onward gifting was a nice surprise.

Resposta da Grace & Co Jewellery
Great product, excellent communication and very quick delivery.

Resposta da Grace & Co Jewellery

Resposta da Grace & Co Jewellery
Very disappointing, the colour of the bracelet was a different colour to the clasp! Returned for a refund.

Resposta da Grace & Co Jewellery
Everything on your websites are exceptional with no problem accessing and finding the items required.
Orders arrived as quickly as a few days and the items were exactly if not better than expected. We will certainly be using this site for future charms.

Resposta da Grace & Co Jewellery
Great service, quick delivery and quality jewellery. Have used a few times now and I’m definitely a regular customer now xx

Resposta da Grace & Co Jewellery
Charm came quickly, it's an early Xmas gift so will be out away, got a good deal in the sale , will use this company again for my nomination charms

Resposta da Grace & Co Jewellery
First time shopping with Grace & Co. Super quick delivery & item was well packaged. Purchased for a friends birthday but will definitely shop again soon with them. £5 discount on my next order too!!
Much better service than OD’s in St Helens who offer 15% discount on your first order but then charge you p&p because they no longer class your item as full price?! Order was over the £30 but because of he ‘welcome discount’ I then had to pay postage otherwise it would’ve been free. Make that make sense?!!
It’s things like this that stop a customer going back as transparent is not there.
Grace & Co I will definitely be back…OD’s jewellers not so much.

Resposta da Grace & Co Jewellery
Nice charm, with a good selection to choose from on the website. Shame that you have to pay extra to obtain a branded gift bag from Grace & Co. The ribbon to tie the bag wasn't even included. Makes it all rather cheap & underwhelming! Whenever I've purchased jewellery online, the presentation gift bag has always been included as the finishing touch, so being charged is a first for me when buying jewellery. The service from Royal Mail was disappointing & it took longer than expected to receive my charm. Not the fault of Grace & Co, but something that needs to be addressed by them. I advise using the expediated delivery, rather than the untraceable free delivery option, especially if your order is time sensitive. I like the nomination charm itself, and i know my Sister will love it as her 70th Birthday present. Overall, Grace & Co are a decent company to buy from. Just keep in mind the presentation gift bag costs extra, as is 24 or 48 hour delivery.

Resposta da Grace & Co Jewellery
Easy to use website, beautifully packaged. I’m very happy with my purchase.

Resposta da Grace & Co Jewellery
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