Grace & Co Jewellery Opiniões 

188
•
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

Recently purchased 2x studs to make a pair, and unfortunately one arrived slightly bent at the base (no stress, these things happen!). The important thing is that it was sorted so easily and qui... Ver mais

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Classificada 5 em 5 estrelas

It did what is lt said really got my jewellery clean and sparkling would recommend it definitely

Classificada 5 em 5 estrelas

Everything on your websites are exceptional with no problem accessing and finding the items required. Orders arrived as quickly as a few days and the items were exactly if not better than expected.... Ver mais

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Classificada 1 em 5 estrelas

I regret not checking the reviews before visiting the Northampton store. I was advised a ring repair would take one week; two weeks and two store visits later, the ring has only just been sent off, so... Ver mais

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Informações sobre a empresa

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Escrito pela empresa

Since our launch in April 2010, Grace & Co has become a trusted name in contemporary jewellery across the Midlands. With nine Grace & Co stores, alongside Bonds Jewellers in Northampton and a Nomination Store in Milton Keynes, we offer an extensive collection of world-renowned brands, including Pandora, Nomination, Swarovski, Thomas Sabo, and Kit Heath. What makes us unique is our commitment to offering exceptional customer service, expert knowledge, and a personalised shopping experience. Whether you're looking for the perfect gift, a meaningful keepsake, or a stunning statement piece, our friendly and knowledgeable team is always ready to help you find something special. We also provide a range of professional jewellery services, including ear piercing, engraving, and jewellery repairs, ensuring that your treasured pieces last a lifetime. Our on-site goldsmith, based at our Hinckley store, allows us to offer expert craftsmanship and bespoke services tailored to your needs. At Grace & Co, we believe that jewellery is more than just an accessory—it’s a reflection of life’s special moments. That’s why we carefully curate our collections to offer quality, style, and timeless elegance, making every purchase a cherished experience.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(188)

139 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Lovely jewellery at affordable prices

Lovely jewellery at affordable prices, and delivery is quick. Buy all my Nomination charms from here, would recommend

2 de outubro de 2026
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Resposta da Grace & Co Jewellery

Thank you Gill for your lovely 5* review!

Classificada 5 em 5 estrelas

Lovely necklace

Quick delivery, love my clogau paw necklace, very good service.
Would definitely recommend

18 de setembro de 2026
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Resposta da Grace & Co Jewellery

Thank you Pamela for your lovely 5* review, we are so pleased you love your new item.

Classificada 5 em 5 estrelas

Excellent Service from Start to Finish

Recently purchased 2x studs to make a pair, and unfortunately one arrived slightly bent at the base (no stress, these things happen!). The important thing is that it was sorted so easily and quickly.

I called the store the next day after receiving my parcel, and they sent me a pre-paid label to return it and dispatched my replacement the very same day. This meant I received it in time for a family member’s gift, which I really appreciated.

I’ve forgotten the name of the lovely lady I spoke to, but she provided amazing customer service. She was so understanding and friendly, and gave me a prompt and straightforward solution.

Very happy with the service- thank you, girls! 🤍

18 de setembro de 2026
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Resposta da Grace & Co Jewellery

Hi Ella,

Thank you for your lovely 5* review, we will pass on your comments to the online staff!

We're so sorry to hear that one of the earrings arrived damaged, but we're really pleased to hear it was resolved promptly and in time to gift your family member!

Kind regards

Classificada 3 em 5 estrelas

Shocking delivery

Great service,, but shocking delivery as jewellery was left outside no decking not even put through the door

9 de setembro de 2026
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Resposta da Grace & Co Jewellery

Hi George,
Thank you for your review.
We are so sorry to hear that your parcel was left outside and not delivered safely.

We completely understand your concern.

Thank you for making us aware that this has happened and we will look in into this so this does not happen again.

Kind regards

Classificada 1 em 5 estrelas

Absolutely terrible

Absolutely terrible. The chain looked much larger and thicker in the photos, but when it arrived, it was a very thin, delicate, feminine-looking chain. I bought this as a birthday gift for my husband, and I was honestly embarrassed when I gave it to him because it looked nothing like what was advertised.

The pictures were extremely misleading, and I feel that the product description and photos were completely dishonest. This is absolutely unacceptable. I would not recommend this product to anyone, and I will never shop from this website again. Very disappointing experience.

5 de setembro de 2026
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Resposta da Grace & Co Jewellery

Hi,

Thank you for your review, we're so sorry to hear that you're not completely satisfied with your purchase and will review the description and images you've mentioned to ensure their accuracy.

If you can please contact us on hello@graceandcojewellery.co.uk with your order number, we can send you a returns label and issue a refund.

We're so sorry for any inconvenience or disappointment caused.

Kind regards

Classificada 5 em 5 estrelas

Earrings were just as described

Earrings were just as described. They were well packaged for delivery through the mail and the inclusion of extra packaging door onward gifting was a nice surprise.

19 de agosto de 2026
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Resposta da Grace & Co Jewellery

Thank you Steve for your 5* review, we are happy to hear you are pleased with our service.

Classificada 5 em 5 estrelas

Great product

Great product, excellent communication and very quick delivery.

19 de agosto de 2026
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Resposta da Grace & Co Jewellery

Thank you Lena for your lovely 5* review!

Classificada 2 em 5 estrelas

Very disappointing

Very disappointing, the colour of the bracelet was a different colour to the clasp! Returned for a refund.

7 de agosto de 2026
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Resposta da Grace & Co Jewellery

Hi Nicola,

We are sorry to hear you are not happy with your bracelet and that it was not what you expected.

We will keep an eye out for your return and process this ASAP for you.

Our apologies again.

Kind regards

Classificada 5 em 5 estrelas

Look no further as ………

Everything on your websites are exceptional with no problem accessing and finding the items required.
Orders arrived as quickly as a few days and the items were exactly if not better than expected. We will certainly be using this site for future charms.

6 de agosto de 2026
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Resposta da Grace & Co Jewellery

Thank you for your kind review!

We're really pleased to hear how happy you are with our service and products!

Classificada 5 em 5 estrelas

Lovely jewellery

Great service, quick delivery and quality jewellery. Have used a few times now and I’m definitely a regular customer now xx

13 de agosto de 2026
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Resposta da Grace & Co Jewellery

Thank you for your lovely review, we're so pleased to hear how happy you are with our service!

Classificada 5 em 5 estrelas

Charm came quickly

Charm came quickly, it's an early Xmas gift so will be out away, got a good deal in the sale , will use this company again for my nomination charms

31 de julho de 2026
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Resposta da Grace & Co Jewellery

Hi Yvonne,

Thank you for your kind review.

We're delighted to hear how happy you are with your purchase and look forward to seeing you again soon!

Kind regards

Classificada 5 em 5 estrelas

First time shopping with Grace & Co

First time shopping with Grace & Co. Super quick delivery & item was well packaged. Purchased for a friends birthday but will definitely shop again soon with them. £5 discount on my next order too!!
Much better service than OD’s in St Helens who offer 15% discount on your first order but then charge you p&p because they no longer class your item as full price?! Order was over the £30 but because of he ‘welcome discount’ I then had to pay postage otherwise it would’ve been free. Make that make sense?!!
It’s things like this that stop a customer going back as transparent is not there.

Grace & Co I will definitely be back…OD’s jewellers not so much.

31 de julho de 2026
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Resposta da Grace & Co Jewellery

Hi Stephanie,

Thank you so much for your lovely review!

We're so pleased to hear how happy you are with our service and look forward to seeing you again soon!

Kind regards

Classificada 4 em 5 estrelas

NICE SELECTION OF NOMINATION CHARMS.

Nice charm, with a good selection to choose from on the website. Shame that you have to pay extra to obtain a branded gift bag from Grace & Co. The ribbon to tie the bag wasn't even included. Makes it all rather cheap & underwhelming! Whenever I've purchased jewellery online, the presentation gift bag has always been included as the finishing touch, so being charged is a first for me when buying jewellery. The service from Royal Mail was disappointing & it took longer than expected to receive my charm. Not the fault of Grace & Co, but something that needs to be addressed by them. I advise using the expediated delivery, rather than the untraceable free delivery option, especially if your order is time sensitive. I like the nomination charm itself, and i know my Sister will love it as her 70th Birthday present. Overall, Grace & Co are a decent company to buy from. Just keep in mind the presentation gift bag costs extra, as is 24 or 48 hour delivery.

28 de julho de 2026
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Resposta da Grace & Co Jewellery

Thank you Alison for your review.

We are happy to hear you are pleased with the charm you purchased for your sister as a gift.

Thank you for your honest feedback regarding our gift bags, we will pass on your concern to the team regarding this.

Our apologies that your order took longer then expected to arrive due to Royal mail, while this is something that is out of our direct control, we appreciate you sharing your experience to hopefully help other customers ordering with us, especially if it is need ASAP.

Thank you again for your review.

Classificada 5 em 5 estrelas

Easy to use website

Easy to use website, beautifully packaged. I’m very happy with my purchase.

20 de julho de 2026
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Resposta da Grace & Co Jewellery

Thank you Christine for your lovely 5* review, we are so happy to hear you are pleased with your new purchase!

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