Grace & Co Jewellery Opiniões 

188
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Recently purchased 2x studs to make a pair, and unfortunately one arrived slightly bent at the base (no stress, these things happen!). The important thing is that it was sorted so easily and qui... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It did what is lt said really got my jewellery clean and sparkling would recommend it definitely

Classificada 5 em 5 estrelas

Everything on your websites are exceptional with no problem accessing and finding the items required. Orders arrived as quickly as a few days and the items were exactly if not better than expected.... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I regret not checking the reviews before visiting the Northampton store. I was advised a ring repair would take one week; two weeks and two store visits later, the ring has only just been sent off, so... Ver mais

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Informações sobre a empresa

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Escrito pela empresa

Since our launch in April 2010, Grace & Co has become a trusted name in contemporary jewellery across the Midlands. With nine Grace & Co stores, alongside Bonds Jewellers in Northampton and a Nomination Store in Milton Keynes, we offer an extensive collection of world-renowned brands, including Pandora, Nomination, Swarovski, Thomas Sabo, and Kit Heath. What makes us unique is our commitment to offering exceptional customer service, expert knowledge, and a personalised shopping experience. Whether you're looking for the perfect gift, a meaningful keepsake, or a stunning statement piece, our friendly and knowledgeable team is always ready to help you find something special. We also provide a range of professional jewellery services, including ear piercing, engraving, and jewellery repairs, ensuring that your treasured pieces last a lifetime. Our on-site goldsmith, based at our Hinckley store, allows us to offer expert craftsmanship and bespoke services tailored to your needs. At Grace & Co, we believe that jewellery is more than just an accessory—it’s a reflection of life’s special moments. That’s why we carefully curate our collections to offer quality, style, and timeless elegance, making every purchase a cherished experience.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(188)

139 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Item not received

Delivery estimated for the item I ordered was between 22nd/26th May, it is know 31st May and item still not received. Order was placed on 15th May, am I happy no

15 de maio de 2026
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Resposta da Grace & Co Jewellery

Hi Tracy,

We're so sorry to hear that your order has been lost in transit and will report this to Royal Mail.

As per our email exchange earlier today, we will get a replacement item sent to you.

We hope that's okay and apologise for any inconvenience caused here.

Kind regards

Classificada 5 em 5 estrelas

Good service

Good service

22 de abril de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5* review!

Classificada 3 em 5 estrelas

Lovely Bracelet

Lovely Bracelet, bought for a friend’s special Birthday. However extremely disappointed with the gift bag and gift note, as the bag is really small and the note which is just a printed card doesn’t even fit into the gift bag and for an extra £2.98 was a total waste of money.

8 de maio de 2026
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Resposta da Grace & Co Jewellery

Hi Jules,

Thank you for your review.

We're so sorry to hear that our add-on products did not meet your expectations and have passed your comments to our Directors for further consideration.

Please do not hesitate to contact us at hello@graceandcojewellery.co.uk if you have any questions or further concerns.

Kindest regards

Classificada 1 em 5 estrelas

I didn't receive my parcel!!?

I didn't receive my parcel!!? Hi sorry I don't know how to reply with an email. Could you contact me on 07900350139 please

3 de maio de 2026
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Resposta da Grace & Co Jewellery

Hi Sharon,

We're really sorry to hear that your order hasn't arrived yet.

Can you please contact us via our contact form, or email hello@graceandcojewellery.co.uk with your order reference so we can look into this for you?

Kind regards

Classificada 5 em 5 estrelas

Fantastic service from start to finish.

Fantastic service from start to finish.
Postman who delivered was very polite aswell. Thank you, and I will definitely be ordering again.

11 de maio de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5* review, we are so happy to hear you were pleased with our service!

Classificada 5 em 5 estrelas

Everything was perfect!

All of my rings fit perfectly and look exactly like what I ordered. They were delivered in a bubble wrap padded envelope together and individually boxed inside. Very happy with my purchase :)

27 de abril de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5* review, we are so happy to hear this!

Classificada 5 em 5 estrelas

Easy to navigate website-…

Easy to navigate website- communications excellent and any information was sent to me promptly. Kept up to date with all aspects of the transaction.

22 de abril de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5* review!

Classificada 5 em 5 estrelas

Excellent service

My order was processed easily and quickly and it arrived within a few days. The staff in the store were very helpful. I was looking for a Nomination charm which could be engraved. I had points accrued on the Grace & Co loyalty scheme however when I tried to use them in store the assistant told me they could only be redeemed online. They apparently have two different loyalty schemes and I wasn’t aware of this. The assistant helped me to input my order online to take advantage of the amount I had accrued. Just a suggestion though - please amalgamate the different loyalty schemes! Thank you Grace & Co staff.

27 de março de 2026
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Resposta da Grace & Co Jewellery

Good afternoon,

Thank you for your review!

We apologise for any confusion caused over the loyalty schemes but are really pleased that our in store staff were able to assist you with the online purchase to take advantage of the points you've accrued.

We will pass your comments on to our Directors and would like to thank you for your continued custom.

Kind regards

Classificada 5 em 5 estrelas

Excellent company and great prices

Items arrived quicker than expected.
Absolutely love the necklace, such a beautiful delicate piece of jewellery. Qudo topper was a bargain price too. Excellent company, will definitely use again.

14 de março de 2026
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Resposta da Grace & Co Jewellery

Thank you for your lovely review! We're really pleased to hear how happy you are with your purchase!

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Lovely people who dealt with my engraving request with the upmost professionalism ☺️

16 de março de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5* review, we are so glad to hear you are happy with our customer service!

Classificada 5 em 5 estrelas

Great company

I’ve been a customer with Grace & Cole for a while now and each time I have never been disappointed.
I had some points that I collected so I used them as part payment and used them towards a Pandora birthstone dangle knot charm. I chose December and it’s stunning, it reminds me of the sleeping beauty turquoise, bright and beautiful.
I’m absolutely delighted with my purchase and delivery was very good as well.
Yes I would recommend this company.

20 de março de 2026
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Resposta da Grace & Co Jewellery

Good morning,

Thank you so much for your lovely review!

We're so pleased to hear how happy you are with our service and thank you for your continued custom!

Kind regards

Classificada 5 em 5 estrelas

Excellent nomination bracelet

Excellent nomination bracelet. Lots of charms to choose from. I would highly recommend, if someone was looking for a nomination bracelet. Go to Grace & Co

20 de março de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5 * review and kind words!

Classificada 5 em 5 estrelas

Delivery was good all order came well…

Delivery was good all order came well packaged ,bought for friends 2 gift hampers ,items look really nice and well presented in a lovely box

1 de fevereiro de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5* review! We are so happy to hear you were pleased with your order!

Classificada 5 em 5 estrelas

I will only ever order jewellery online…

I will only ever order jewellery online from Grace & Co since I discovered them, their customer service is always great and they couldn’t be more helpful! They also have an actual person answer phone calls which is always a bonus!

4 de março de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5* review, We are so glad you are happy with our customer service!

Classificada 5 em 5 estrelas

I always come back to Grace & Co

I always come back to Grace & Co - so happy with ease of using the website and delivery time

15 de março de 2026
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Resposta da Grace & Co Jewellery

Thank you for your 5* review, we are glad to hear you love shopping with us!

Classificada 1 em 5 estrelas

Very poor communication and servce

I regret not checking the reviews before visiting the Northampton store. I was advised a ring repair would take one week; two weeks and two store visits later, the ring has only just been sent off, so still not repaired. The most frustrating part isn't the delay, but the fact that I’ve had to do all the chasing. Communication is non-existent, and the staff seem to provide conflicting information every time I walk through the door. Very upset with this experience.

13 de março de 2026
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Resposta da Grace & Co Jewellery

We are so sorry to hear you're disappointed.

When you collected the item, the team thought that you were happy with the customer service, the finished item and the work carried out. They are disappointed to learn in this way that it was not the case.

We always try to provide a positive in store experience and would like a better understanding of what has happened here. Please feel free to contact us at bonds@graceandcojewellery.co.uk to discuss this further.

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