Got a quote via a comparison site. Contacted Grove and Dean as vehicle not registered. Customer service staff very helpful. Ran through the details once vehicle registered and the quote actually came... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The structure of the online system to get a quote was very straight forward. The price was excellent The online service was first class. Although I've not spoken to any human directly, looking... Ver mais
A empresa respondeu
Excellent price. I didn't need the European breakdown cover as it was provided by my Nationwide Flex plus account. It was easy to remove it. It would have been nice if I could have removed the UK brea... Ver mais
A empresa respondeu
I've been with Grove & Dean for a few years now since Zurich stopped insuring cars, and I've been very happy with them. I had a few issues getting the new app geared up with my details, but think Im t... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Grove & Dean
Escrito pela empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Informações de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Grove & Dean
Hi,
We are so pleased to hear that you experienced a quick, simple, and fuss-free job. Thank you for your positive feedback and 5-star rating!
Kind Regards,
Chloe
Grove & Dean.
Does what it says on the tin.
17 de setembro de 2026
Resposta da Grove & Dean
Hi,
We are pleased to know that our product met your expectations. We appreciate you taking the time to share your feedback with us.
Kind Regards,
Chloe
Grove & Dean.
Emily was very efficient and sorted…
Emily was very efficient and sorted things put in a very timely manner. Thank you!
23 de setembro de 2026
Opinião espontânea
Resposta da Grove & Dean
Hi,
We are so pleased to hear that our team member was efficient and sorted things out for you in a timely manner. Thank you for your kind words!
Kind Regards,
Chloe
Grove & Dean.
Everything from start to finish was…
Everything from start to finish was easy to set up and paid for, at a very competitive price
13 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so pleased to hear that your experience was easy from beginning to end and that you found our pricing to be very competitive. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Fast efficient service.
15 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Very professional company
Very professional company, they give you all of the information you require well in advance of your renewal and at a very competitive price. Would highly recommend them.
17 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so pleased to hear that you find our company professional and that we provide all the necessary information in advance at a competitive price. Your recommendation means a lot to us!
Kind Regards,
Emily
Grove & Dean
Shit and scammy company
11 de setembro de 2026
Very good price and excellent service…
Very good price and excellent service many thanks regards Steve.
16 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're delighted to hear you found our prices very good and received excellent service. Thank you for your kind feedback!
Kind Regards,
Emily
Grove & Dean
easy transaction
16 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Really easy experience to find a quote…
Really easy experience to find a quote for my daughter to drive my car.
Thank you
13 de setembro de 2026
Resposta da Grove & Dean
Hi,
We are so glad to hear that finding a quote for your daughter was an easy experience. We appreciate your kind words!
Kind Regards,
Emily
Grove & Dean
Easy and clear.
13 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for taking the time to leave us a 5-star positive review, we are happy to know you are pleased with the services.
Kind Regards,
Emily
Grove & Dean
Got a good level of cover for my…
Got a good level of cover for my motorhome and cheapest on market
15 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're delighted to hear that you found a good level of cover for your motorhome at a competitive price. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
Thank you for sharing your 5-star review with us, we are delighted to hear you’re satisfied with our services.
Kind Regards,
Emily
Grove & Dean
I am really pleased with how quick and…
I am really pleased with how quick and easy the process was. Thank you
13 de setembro de 2026
Resposta da Grove & Dean
Hi,
We are so pleased to hear that you found our process quick and easy. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
We are so pleased to hear that you found our team member helpful, knowledgeable, and courteous. Thank you for sharing your positive experience with us.
Kind Regards,
Emily
Grove & Dean
You charged far too high for one change…
You charged far too high for one change to the policy, and I was backed into corner
16 de setembro de 2026
Resposta da Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with the charge applied when an undisclosed fault claim needed to be added, we appreciate that unexpected costs can be frustrating.
As a broker, we charge fees for the services we provide in arranging and administering policies. In this instance, during the validation process, we identified an undisclosed fault claim that needed to be added to your policy to ensure your cover was accurate and reflected the correct information. We clearly advise customers of any applicable charges before they proceed with purchasing the policy online and they are agreed to prior to purchase.
It is important that all information held on a policy is correct, as inaccuracies could affect cover in the event of a claim. For this reason, we would not ordinarily waive administration charges where amendments are required to add previously undisclosed information.
We appreciate your comments and are sorry that your experience left you feeling unhappy. If you would like to discuss your concerns further, please contact us via our website and a member of our team will be happy to assist.
Kind regards,
Molly
Grove & Dean
Resposta da Grove & Dean
Hi,
We're delighted to hear that you found our insurance process straightforward and our pricing very reasonable. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
Been with them for 2 years and can’t…
Been with them for 2 years and can’t fault them 👍🏻
12 de setembro de 2026
Resposta da Grove & Dean
Hi,
We're so happy to hear of your continued satisfaction over the past two years. Thank you for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Resposta da Grove & Dean
Hi,
We appreciate your feedback. We understand the importance of direct communication and are always working to improve our support options.
Kind Regards,
Emily
Grove & Dean
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