Heat Leicester  Opiniões 

485
TrustScore: 5 em 5

5,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Good communication, pleasant knowledgeable engineer.Had new Worcester Bosch boiler fitted in August last year. First service carried out by Ian. I was interested to see innards of boiler and Ian expla... Ver mais

Classificada 5 em 5 estrelas

Had Heat do my annual gas boiler service. I've used them for years since getting them to install my central heating boiler with no complaints. Zach was on time as always. Happy to listen to any of m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I simply cannot fault Heat. The A/C units have been fitted and we are really happy with the result. The heating engineers were so polite, helpful and friendly. Thank you again for such a seam... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ian and team are consistently prompt, knowledgeable, precise in their work, efficient, friendly and able to see and meet your need. We are entering our eighth year in Kegworth and Heat Leicester were... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Instalação de gás
  2. Fornecedor de caldeiras
  3. Engenheiro de petróleo e gás
  4. Empresa de aquecedores
  5. Serviços de aquecimento

Escrito pela empresa

highly trained, skilled and experienced plumbing and central heating engineers in the Leicestershire area. Along with our friendly and efficient service, we provide you with the most professional heating services available. Our expertise in the install...


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

485 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as opiniões

(485)

67 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

HEAT heating installation and maintenance

Very efficient operating company. Easy to book service or repairs with competitive pricing. Engineers always on time and smart in appearance. Their work is always carried out with minimal disruption and always leave the place clean and tidy. Excellent work and keep it up

26 de fevereiro de 2025
Opinião espontânea
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Resposta da Heat Leicester

Hi thank you for adding your review for us its very much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy @ Heat

Classificada 5 em 5 estrelas

Been using heat for few years would…

Been using heat for few years would highly recommend
Ian and Ben very professional and polite
Had a new boiler fitted in Feb
Great job !!! 👏

19 de fevereiro de 2025
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Resposta da Heat Leicester

Hi Mr. Bowles

thank you for taking the time to add this review for us its much appreciated, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Classificada 5 em 5 estrelas

New boiler and amazing service

We have recently had our boiler replaced and pipe work sorted as it was a mess. The service we received was brilliant. Very polite and efficient. Would definitely recommend Heat Leicester.

12 de fevereiro de 2025
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Resposta da Heat Leicester

Thank you Charlotte for this review, its always nice to see that our customer is happy with everything and we look forward to hearing from you again in the future
Regards Ian Ben, April & Katy

Classificada 5 em 5 estrelas

Excellent service engineers are always…

Excellent service engineers are always friendly and helpful, the job was completed and everything is working great now.

14 de fevereiro de 2025
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Resposta da Heat Leicester

Hi thank you for adding this review for us its much appreciated
Regards Ian, Ben, April & Katy

Classificada 5 em 5 estrelas

Outstanding service beginning to end.

Outstanding service beginning to end.
Punctual, tidy, careful and helpful while carrying out a boiler replacement.
Excellent communications.
Office team equally as efficient.
No hesitation in recommending this company for a boiler install.
One word of advice. If you're planning to use them the guys definitely prefer chocolate chip to ginger biscuits.

23 de janeiro de 2025
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Resposta da Heat Leicester

Hi Dan
thank you for adding this review for us its always nice to hear that our customer is happy with their experience with 'Heat' and we look forward to hearing from you again i the future, oh nice touch about the biscuits
Regards Ian, Ben, April & katy

Classificada 2 em 5 estrelas

FAILED TO TURN UP ON TIME

The appointment was set but the engineer was a late. He kept men informed but I had made personal arrangements and had to rapidly change those. If I had been told earlier I could;d have made those arrangements easier and I fail to see why I was a not told until the appointment time.
Very disappointed and although I got an apology that is not the point.

27 de janeiro de 2025
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Resposta da Heat Leicester

Dear Mr Kingham,

Thank you for sharing your feedback. We’ve had the privilege of looking after your boiler for years without any previous issues, so we’re truly sorry to hear about your disappointment on this occasion.

Unfortunately, the longer-than-expected travel distance between jobs caused a 30-minute delay. While our engineer notified you, we understand that earlier communication would have been more helpful in allowing you to adjust your plans. Please accept our sincere apologies for the inconvenience caused.

We’re reviewing our processes to ensure better communication in the future and minimise disruptions like this. If there’s anything further we can do to assist, please feel free to contact me directly on 07718320066.

Thank you for your continued trust in us, and we hope to have the opportunity to restore your confidence in our service.

Kind regards,
Ian Spencer
The Heat Team

Classificada 5 em 5 estrelas

A Big Thank you to Ian for going the…

A Big Thank you to Ian for going the extra mile to find out the issue and to fix it with the dwindling water supply at the property. He was only there to replace two sets of Taps.
Company Highly recommended

16 de janeiro de 2025
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Resposta da Heat Leicester

Hi Mr Mistry
thank you for taking the time to add your review for us, its much appreciated
Regards Ian, Ben, April & Katy @ Heat

Classificada 5 em 5 estrelas

Very good service..

Very good service... I have had an issue where the operator could not get access to my boiler in the airing cupboard and Heat Leicester were flexible in moving the appointment to a later date to allow me the time to clear an access in the airing cupboard. They ensured I do not get charged twice. The operator serviced the boiler and left a clean area behind. No complaints, will use HEAT Leicester again.

14 de janeiro de 2025
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Resposta da Heat Leicester

Hi Freddy
thank you so much for adding this review for us its very much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy @ Heat

Classificada 5 em 5 estrelas

High quality of workmanship

High quality of workmanship, arrived on time, talked to me about what was going on.

9 de dezembro de 2024
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Resposta da Heat Leicester

Hi Mr Phelan
thank you so much for taking the time to this review for us, its much appreciated
Regards Ian, Ben, April & Katy @ Heat

Classificada 1 em 5 estrelas

Kept us waiting..still no repair quote.

Not only did they cancel a pre booked boiler service 30 minutes before they were due out to do the job. When it was finally done two weeks later a repair was suggested. You'll get the quote on Monday 19th November 2024. Its now Tuesday 17th December and 3 enquiry calls later regarding a repair quote NOTHING. Poor aftercare/service. New year coming new search for a company who will want the job. 0*

17 de dezembro de 2024
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Resposta da Heat Leicester

Thank you for your feedback. I’m truly sorry for the delay and any inconvenience this has caused. This was an unfortunate oversight during a busy period, and I completely understand your frustration.

I’ve emailed you directly regarding this matter to provide further details and a resolution. If you would like to discuss this further, please don’t hesitate to get in touch with us at 07718320066 or via email.

We value your feedback and are committed to putting this right.

Kind regards,
Ian Spencer
The Heat Team
Heat Leicester

Classificada 5 em 5 estrelas

I can’t thank Heat Leicester enough for…

I can’t thank Heat Leicester enough for providing me with a new boiler after being badly let down. My father recommended them and they did a fantastic job of fitting my new combi boiler. They were very professional, did the job in a day and I came home to a warm house. Wish I had know about them sooner. I highly recommend them and the price was excellent for the fantastic service we had.

4 de dezembro de 2024
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Resposta da Heat Leicester

Hello Victoria
thank you so much for your great feedback its much appreciated and we look forward to hearing from you again when the boiler is due its first annual service
Regards Ian, Ben, April & Katy

Classificada 5 em 5 estrelas

Friendly and efficient service

From first contact with the office to completion an efficient and friendly service.

27 de novembro de 2024
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Resposta da Heat Leicester

Hi Trevor
thank you for taking the time to add this review for us, its always nice to get good feed back and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Classificada 5 em 5 estrelas

Our first gas fire service by Heat - very pleased

Very pleased with our first gas fire service by Heat - we will definitely be happy to use them again. Ian Spencer was very pleasant and helpful, and made sure that our carpets were protected while he worked. There is a known problem with our model of gas fire - the batteries used for the remote control ignition have to be changed quite frequently or the fire takes multiple attempts to light as the batteries drain. Ian noticed that the gap on the sparker was slightly out of spec, adjusted it, and the improvement in the reliability of the remote control was immediately noticeable.

19 de novembro de 2024
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Resposta da Heat Leicester

Hi thank you for taking the time to put your review on for us, its always nice to get good feedback, and we look forward to hearing from you again in the near future
Regards Ian, Ben, April & Katy @ Heat

Classificada 5 em 5 estrelas

New boiler installation

Heat have provided the installation and repositioning of a new boiler system to a high standard. The whole process from contact with Heat, quotation, advice and implementation has been very satisfactory and reassuring.
Ben and Pete were very professional and understanding throughout and I would certainly have no hesitation in recommending Heat Leicester.

19 de novembro de 2024
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Resposta da Heat Leicester

Hi Patrick
thank you for your feed back its very much appreciated and we look forward to hearing from you again in the future.
Regards April

Classificada 5 em 5 estrelas

Excellent service

Excellent service, from my first telephone call speaking to April who was so helpful. Tried to resolve the problem over the phone to avoid an engineer coming out. A new boiler was required and installed within in the week. Pete couldn't have been nicer, efficient and left everywhere cleaned up. Would certainly recommend Heat Leicester.

22 de novembro de 2024
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Resposta da Heat Leicester

Hi Carole
thank you for taking the time to add this review for us, its always nice to get positive feed back, we much appreciate it and we look forward to hearing from you again
Regards Ian, Ben, April & Katy

Classificada 5 em 5 estrelas

Excellent service

I telephoned early Monday morning it was less than two hours when the engineer came and diagnosed the problem and got the required part and fitted it before lunchtime. We could not have asked for a better service.

18 de novembro de 2024
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Resposta da Heat Leicester

Hi Michelle
thank you so much for taking the time to add your review for us, its much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy @Heat

Classificada 5 em 5 estrelas

Clean and tidy

Clean and tidy , no problems , nice guy 😁

13 de novembro de 2024
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Resposta da Heat Leicester

Thank you Paula for your feed back its very much appreciated, we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Classificada 5 em 5 estrelas

Radiator replacement

Radiator replacement

Booking arranged quickly and radiator swapped out with minimal mess and no fuss. Zack even replaced the water softeners in our filter and set the boiler pressure to the right level.

6 de novembro de 2024
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Resposta da Heat Leicester

Hi Mr William
thank you for your feed back its much appreciated, and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy @ Heat

Classificada 5 em 5 estrelas

Heat has been our boiler maintenance…

Heat has been our boiler maintenance teams and they have served us since 2017. They have been the best guys in their job. With there trust, just replaced a new boiler and working great. Would recommend them. Thank you all at Heat. Mr jack done my boiler service yesterday great. since 2017 Mr Ian Spencer done whole team is great. thanks to all. Bhupendra Patel.

5 de novembro de 2024
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Resposta da Heat Leicester

Hi Mr Patel
thank you for your feedback and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy

Classificada 5 em 5 estrelas

They were very professional

They were very professional, fast workers and also very tidy and helpful during the periods the work was being done.

30 de outubro de 2024
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Resposta da Heat Leicester

Hello and thank you for taking the time to add your review for us, its much appreciated and we look forward to hearing from you again in the future
Regards Ian, Ben, April & Katy @ Heat

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