HGV Direct Opiniões 

Resposta da HGV Direct

10/01/2025

Thank you so much for your positive feedback! We're thrilled to hear that you found our prices competitive and that your order was delivered quickly. We strive to provide excellent service to all our customers, and your satisfaction means a lot to us. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!

Resposta da HGV Direct

7/01/2025

Thank you so much for your kind words! We're thrilled to hear that our team on the website was able to assist you with your order and ensure you received the correct items. We take pride in providing exceptional service, regardless of the size of the task, and it's wonderful to know that our efforts made a difference for you. If you need any further assistance in the future, don't hesitate to reach out. We’re always here to help!

Resposta da HGV Direct

6/01/2025

Thank you for your positive review! We're glad to hear that the item met your needs and arrived on time. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else or have further questions, feel free to reach out!

Resposta da HGV Direct

2/01/2025

Thank you for your positive feedback! We’re glad to hear that you experienced quick and efficient service, as well as safe packaging for your order. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need anything else, don't hesitate to reach out!

Resposta da HGV Direct

2/01/2025

sorry to hear of your frustration. i have followed this up with our team and have established that the address was provided via your google pay when you ordered as we don't have any control over this. I can see our customer services have requested that the items are retrieved at our cost so that a refund can be issued once received back. Unfortunately we can only go by the address given.

Resposta da HGV Direct

2/01/2025

Thank you for your review! We're thrilled to hear that you found our pricing competitive and that you are satisfied with your 1-inch dive impact gun. Your recommendation means a lot to us, and we're glad you appreciated the fast delivery. If you have any further questions or need assistance, feel free to reach out. Happy tool making!

Resposta da HGV Direct

27/12/2024

Thank you for your positive review! We're thrilled to hear that you were pleased with the fast delivery and the quality of the product. It's great to know that our communication, as well as that of the courier, met your expectations. We appreciate your feedback and look forward to serving you again in the future!

Resposta da HGV Direct

Actualizada a 18/12/2024

This will be dependant on what you were trying to order as if it is above the maximum weight for free delivery then there will be a delivery charge. also dependant on where in the country you are, if in the highlands then an additional charge would be added too. If ever you wanted to call us, we can always see if there is anything we can do to bring the charges down but with no order placed I'm a little unsure at this point.

Our Shipping policy as shown on the web below:

Shipping Policy

Turnaround

All orders are shipped within 24 hours Monday - Friday 8am - 4:00pm. Unless your item is on Backorder, Then please see below.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

We offer free next day delivery (subject to stock) on all orders over £50.00 Ex VAT. Under £50, A Delivery charge is applied at checkout.

Outside of the UK, Scotland, and Ireland may be subject to a surcharge. Which will be calculated at the checkout.

Large / Bulky Items – Freight Shipping

Some products are large, heavy and/or bulky (items such as IBC’s, Compressors, Brake Drums etc). These items may not be able to ship via our current parcel couriers and will require a Freight delivery, which may incur additional costs.

When shipping a Large and Bulky Item, it may arrive via pallet distribution. Please ensure you have a suitable area at your chosen delivery location to unload the goods. Without a suitable unloading area, our freight courier may refuse to deliver the goods. You will be responsible for additional charges that will be charged by the freight carrier.

Back Orders

If an item goes on back order we will notify you. We will advise you the lead times.

Click & Collect

You can collect any item or order from our branches. Once your order is placed, we will call you to confirm when your item will be at your chosen branch.

Resposta da HGV Direct

16/12/2024

Thank you for sharing your positive experience with HGV Direct! We're delighted to hear that you enjoyed a great first experience with us, and we truly appreciate your kind words about our communication, prompt delivery, and competitive pricing.

We strive to provide the best service possible, and it’s rewarding to know that we met your expectations. Your feedback means a lot to us and helps us continue to improve.

If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again soon!

Resposta da HGV Direct

16/12/2024

Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear that you found our website easy to navigate and that our item descriptions met your expectations.

We pride ourselves on providing fast dispatch and clear communication, so it’s great to know that you experienced this firsthand. Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best service possible.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!

Resposta da HGV Direct

13/12/2024

Thank you so much for your kind words! We’re thrilled to hear that you found exactly what you needed and had a smooth ordering process. It’s great to know our tracking system worked well for you and that your order arrived on time.

Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

Resposta da HGV Direct

10/12/2024

Thank you for taking the time to share your experience! We're delighted to hear that you found our dispatch speed, communication, and overall service to be top-notch. Your satisfaction is our priority, and we’re glad we could meet your needs.

If you ever need assistance again or have any questions, please don’t hesitate to reach out. We look forward to serving you in the future!

Resposta da HGV Direct

10/12/2024

Thank you so much for your kind words! We're thrilled to hear that we could assist you in finding the rear light lens you thought might be obsolete. Our team strives to provide the best possible service, and it’s wonderful to know we met your expectations.

If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help!

Resposta da HGV Direct

9/12/2024

Thank you so much for your kind words! We're thrilled to hear that you experienced high-level service and enjoyed our fast, free delivery. Your recommendation means a lot to us! We’re committed to providing the best for our customers, and we appreciate your support. If you need anything else, please don’t hesitate to reach out.

Resposta da HGV Direct

6/12/2024

Thank you so much for your kind words! We’re thrilled to hear that you've had such a positive experience with our team. Our goal is to provide friendly and knowledgeable service while ensuring we have what you need at competitive prices. We truly appreciate your support and look forward to serving you again soon!

Resposta da HGV Direct

5/12/2024

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you were pleased with the prompt delivery and the quality of the product. Your satisfaction is our top priority, and we’re glad to know that you had a great experience with us.

If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Resposta da HGV Direct

2/12/2024

Thank you for your review of Durite's Booster Pack 12/24V 42000mAh DUR0-649-40! We're thrilled to hear that you found the product both compact and powerful. It's fantastic to know that it passed your extreme testing and earned the prestigious Black-Feather award—a testament to its quality and performance. We strive to create reliable and efficient equipment, and your feedback reaffirms our commitment to excellence. If you have any further comments or need assistance, please don't hesitate to reach out!

Resposta da HGV Direct

29/11/2024

Thank you for taking the time to share your feedback! We're thrilled to hear that you find our service to be good value for money and that your deliveries arrive promptly. We strive to provide the best possible experience for our customers, and it’s always encouraging to know we’re meeting those expectations.

If you have any further suggestions or need assistance, please don’t hesitate to reach out. We look forward to serving you again soon!

Resposta da HGV Direct

25/11/2024

Thank you for your short and positive feedback! We're glad to hear that you experienced good communication and timely delivery. If you have any more comments or need assistance, feel free to reach out. We appreciate your support!

Resposta da HGV Direct

25/11/2024

Thank you for your feedback! We're thrilled to hear that you had such a positive experience with the delivery process. It’s wonderful that our courier was able to keep you informed and deliver your order in a timely manner. We strive to provide prompt and efficient service, and it's great to know that we met your expectations. If you have any further comments or needs, please don’t hesitate to reach out. We appreciate your business!