Holidayinn Opiniões 

My husband booked a stay at Holiday Inn Orwell back in April (I think). He phoned the booking hub, had a lovely chat with the lady booking it. Told her that we wanted to stay on 24th and 25th of July as we were visiting an attraction close by. She told him it was booked, that we wouldn't have to pay until we got down there, and she hoped we both enjoyed our weekend.

On checking his credit card late in June he saw the money for the two nights had been taken. The next day he tried to phone to find out what had gone on. Couldn't get a human to speak to. After trying all kinds he gave up and thought, well we've paid so that's it.

So we arrive at the Holiday Inn on 24th of July.... they have no reservation for us. The receptionist starts checking the computer and says we were booked in for 24th and 25th of June! He tells them that we had come down for a specific thing that was happening on 25th July, so the person booking it has made a mistake.

He is given a phone number to ring to complain and get our money back..... as we had to pay again for the correct dates, and the price went up! The person on the phone didn't speak good English so it was difficult to understand. The reception manager ended up taking over the phone and said we had been booked in on the wrong dates and we needed a refund. The woman on the other end said the money had been taken as we were a "no show" so they had taken the first nights money and had refunded the second night. We weren't a no show, and we haven't had any refund! I think the woman put the phone down on the reception manager, but they said it had been admitted that the booking had been made on the wrong dates and they would send us an email saying this, to back up our refund.

Here we are now in August, my husband has emailed the manager of the hotel..... no reply. He emailed the CEO, no reply. He has put a post on the Holiday Inn Facebook page. He was asked for all the details, which he gave..... nothing heard since. He phoned the credit card, and told them he was hoping for a reply from the hotel chain so was holding off asking them to get the money back at that time, but they said the money came off the card on 23rd of June...... the day before we could have been a no show!

We are very disappointed at all these people ignoring us. We don't normally stay in hotels, and after this experience I doubt we will again. We want our money back..... and the interest that has been charged on the credit card!

Over 3 hours on the phone to this lot, 3 people trying to deal with a booking that included breakfast, but when I spoke with the hotel, they said my reservation did not include breakfast, I sent screenshots to booking.com and they still couldn't resolve it. Person 1 and 3 had a very poor understanding of English. Person 2 said she would call me back after ten minutes! 5 hours later NO PHONE CALL!!!
Hotel said I had to deal with booking.com and booking.com said they had to get authorization from the hotel!!!!!
The left hand doesn't know what the right is doing!
My calls were cut off twice, number 2 agent called me back and the phone showed a Hong Kong number!!!!!
They have no idea about customer service!!!
DO NOT BOOK WITH THIS ABSOLUTE SHAMBLES OF A COMPANY!!!

Burnly
Dan, Cameron, Lucy and Kamilla what a team ❤️
Friendly, patient professionals alwayes wearing a beautiful welcoming smile

I work for 24/7 rescue room 313 michael mcgarrell 28 July

your staff made a week away from home working feel like a holiday

Cameron being able to follow my accent was just 🌟
evan with his hearing a fine gentleman r a great actor 😆 either was a joy ro be round
polite courteous and perfect balance of friendly ness and professionalism

Lucy and kamilla the same allwayes smiling and so welcoming evan when there patience is being tested 😆(I have a thick scotish accent it can have that affect on ppl )

they went above and beyond to assist not only me but everyone I witessed them come into contact with

Dan is the man

witnessing an attempted robbery being so vigilant was out in no time to protect a customer's van

His vigelance and bravery should be rewarded with more than our thanks and attempted gifts he politely turned down

A great experience all round food options could havebeen better no fish for instance but would recommend this particularly holiday inn to my nearest and dearest thank you for a wonderfull stay i only hope your other branches are half as good and I woukd happily stay there to

Thanks again kind greatfull regards

Michael mcgarrel 24/7rescue room 313

Formal Complaint & Hotel Review: Misleading Air Conditioning Claims at Holiday Inn Brighton - Seafront

Guest Name: Dr. Lam UK
Stay Dates: 28–29 July 2026
Hotel: Holiday Inn Brighton - SeafrontRoom
Type: Premium Room

As a sufferer of severe asthma, functioning air conditioning is not a luxury for me—it is a medical necessity, especially during a heatwave. I am writing to formally complain about the dishonest marketing, lack of transparency, and unacceptable room conditions during my recent stay. Holiday Inn Brighton - Seafront actively advertises air-conditioned rooms despite knowing the system has been broken for months.

Detailed Account of the Incident

1. Pre-Booking and Lack of Communication

My wife specifically searched for a hotel with air conditioning to protect my health during the current heatwave.

The Holiday Inn website explicitly listed "Air Conditioning" as an amenity for the Premium Room.

To double-check, my wife tried calling the hotel multiple times before booking. No one answered the phone.

Trusting the website description, she proceeded to book the expensive Premium Room.

2. Discovery of the Issue and Refund Refusal

A day before our arrival, we were informed by an acquaintance who was already at the hotel that the air conditioning was broken.

We immediately phoned the hotel to cancel and request a refund so we could book alternative accommodation.

Management refused the refund, stating we had booked a "non-refundable rate."

This policy was enforced despite the hotel failing to provide the specific room facility advertised at the time of purchase.

3. Unbearable Room Conditions

Upon arrival, we discovered a "Guest Notice" regarding an "AC Upgrade."

This notice was never displayed on the online booking page.

While the reception staff were helpful , friendly and provided a small fan, it was entirely useless against the intense summer heatwave.

Opening the windows at night offered no relief, as the window safety restrictors only allowed a tiny gap, preventing any meaningful air exchange.

The room temperature remained dangerously high and unbearable.

4. Evidence of Long-Term Negligence

A quick online search revealed that guests have been complaining about this exact air conditioning failure for over four months (since March 2026).

Holiday Inn has failed to fix the issue over this extended period, yet they have deliberately chosen not to remove "air conditioning" from their booking page.

During our stay, guests in neighboring rooms confirmed to us that they were experiencing the exact same unbearable conditions and felt equally misled.

Conclusion and Formal Accusation

Holiday Inn Administration is engaging in deceptive business practices. By knowingly advertising a critical amenity that does not exist, refusing refunds when challenged, and hiding behind a "non-refundable" policy, the hotel is intentionally trapping guests in unacceptable conditions. This is a severe breach of consumer trust and a failure of guest duty of care.

I am publishing this review to warn the public—especially vulnerable individuals—to avoid this property during the upcoming heatwaves.

I booked fir holiday inn stay for two nights on 24th-26th of July 2026 in Leicester LE18 1JW.Our room was downstairs and it was near the foo to the staircase to upstairs rooms. First night we did sleep just because there were people going in and out and banging the doors.
The second night again we didn't sleep because some couple wee shouting a yelling at each other. What really annoyed me was the reception. We tried to call but the phone was continuously engaged. They might have removed the heard of it so that no one disturbs them. In the morning, the phone was ringing like there was never been a problem. The drainage in the shower was not draining water. The staff who was at the reception on the 26th said he was going to talk to the manager and the manager will call me on Monday the 27th. No one called. I just wanted an apology coz I had the horrible of 2 nights. Wasted my 2 life time days

Purchasing a timeshare with Holiday Inn (Holiday Inn Club Vacations) has been one of the most stressful financial decisions our family has made. We were sold on flexibility and easy travel, but the reality of owning here is completely different from what we were promised.

Here are the primary issues we've faced:

Misleading Points System: The way the points system was explained during the sales pitch was extremely deceptive. We were told our points would easily cover great vacations, but in practice, the point values don't go nearly as far as advertised.

Impossible to Use Points: Booking a trip is a complete nightmare. Availability is constantly restricted, making it nearly impossible to actually use the points we pay for. The system is unnecessarily complicated and confusing to navigate.

Surge in Maintenance Fees: On top of not being able to use our points, our maintenance fees keep increasing unexpectedly. We are paying more and more every year for a service we can barely access.

This experience has brought nothing but stress. If you are considering buying into this timeshare, please think twice and read the fine print. We deeply regret this purchase and are actively looking for a way out.

We stayed at this hotel for 2 night. Had a fantastic time the hotel is absolutely immaculate cleaners Maxine and Zoe do a fantastic job so so kind and helpful nothing is too much. Maxine Zoe can I say a massive thank you from me and my family will definitely come again.

Le holliday inn paris gare de Lyon...
L accueil ,l etat de la chambre très correct , mais le lendemain matin lors du petit déjeuner, un comportement inadmissible du responsable de restauration !
Je prends 2 mini croissant et 2 mini pain au chocolat ainsi que un chocolat ,ma femme une tartine beurré et 2 mini croissant ainsi qu un café...
Ce responsable de restauration car il ne peut s agir que de lui ,puisqu'il se permet de faire la remarque suivante à notre table...."nous on ne mange pas beaucoup le matin"...
Surpris ,je le regarde avec incompréhension, il tourne les talons rapidement...on s est ensuite interrogé ,qu avant nous fait ???...48€ le petit déjeuner....seul 2 expresso étaient autorisé ?...bref ,il nous a gâché la journée ce type et la direction après réclamation le couvre .
Heureusement que nous avons quitter cet hôtel le matin même (dimanche 12/07)..

I honestly regret purchasing a Holiday Inn timeshare. What seemed like a good investment has turned into a constant financial burden. The maintenance fees continue to increase every year, and on top of that, it's incredibly difficult to book the vacations we actually want because availability is so limited. We've even been told we needed to purchase additional points just to use the timeshare, which only adds to the expense.

The whole experience has been frustrating from start to finish. Instead of providing flexibility and value, it's caused stress and unexpected costs. We simply want to exit our contract and move on. I would strongly encourage anyone considering a Holiday Inn timeshare to carefully research the long-term costs and limitations before making a commitment.

Ho chiesto a questo pessimo hotel con 6 mesi di anticipo la cancellazione della mia prenotazione, holiday inn Edimburg zoo me l’hanno rifiutata dando la colpa a Booking, Booking invece dice che sono loro che si rifiutano, li ho ricontattati e mi hanno detto di arrangiarmi.
Ora detto questo se per loro sfortuna riuscirò a partire, sarò di una rigidità inaudita, vista la loro rigidità ……

After year after staying at Holidayinn Cheltenham, I come to my house to find I have to pay 286£ for a parking ticket. Keep in mind I paied for the parking fee on the day and breakfast. I’m guessing due to a staff error I now have to pay this fine. Ruined my experience and holiday inn management seem to not want anything to do with it

I honestly regret purchasing a Holiday Inn timeshare. The maintenance fees have continued to put a strain on our finances, especially with unexpected family expenses that have come up over the years. On top of that, trying to book vacations has been frustrating because there never seems to be availability when we actually want to travel. It feels like we're paying for something we can rarely use. Overall, the experience has been stressful and disappointing, and I wouldn't recommend it to anyone considering a timeshare.

Owning a Holiday Inn timeshare has been one of the worst financial decisions I have made. The promises made during the sales presentation did not reflect my actual experience as an owner. What seemed like a great vacation investment quickly became a source of frustration.

The annual fees continue to rise, and booking the dates and locations I wanted was often more difficult than expected. Customer support was rarely helpful when issues came up, and getting clear information was a challenge.

The biggest disappointment has been trying to get out of the ownership. Instead of providing a simple process, I have encountered delays, excessive paperwork, and constant requests for additional information. It feels like getting into the timeshare was easy, but getting out is nearly impossible.

I would strongly advise anyone considering a Holiday Inn timeshare to carefully review all costs, restrictions, and exit options before signing anything. My experience has been overwhelmingly negative, and I would not recommend it to others.

Holiday Inn's timeshare program has been an extremely disappointing experience. I was given false promises about maintenance fees, booking availability, and the overall cost of ownership. I was told maintenance fees would not increase (as long as I stayed at the same point structure), yet they went up by 10% the very first year. I was also assured that reserving units would be easy and cost only a few thousand points, but that has not been my experience.
After finally having time to carefully review the documents, I discovered additional membership fees that were never disclosed during the sales presentation. The discussion focused only on maintenance fees, leaving out other important costs associated with ownership. The lack of transparency and the inability to use the timeshare as promised have made this purchase feel misleading and not worth the expense. I would not recommend this timeshare program to others.

Tom Hyde
Cortland, Ohio

I regret ever purchasing a Holiday Inn timeshare. What was supposed to be a great investment has turned into a constant source of financial stress. The ongoing costs have made it difficult to justify keeping it, and I'd much rather put that money toward paying off the home I actually live in. Trying to get out of the timeshare has only added to the frustration. I wouldn't recommend it to anyone considering buying one.

I would never recommend buying a timeshare through Holiday Inn. My experience has been nothing but frustrating. The sales presentation felt rushed and high-pressure, and important details about rising maintenance fees and other costs weren't clearly explained. The biggest issue has been trying to actually use the points. When I recently tried to book hotels, I found out there were additional fees on top of using my points, which made the whole process feel pointless and impractical. Even after paying for the timeshare and ongoing maintenance fees, I still had to pay extra just to use the benefits I was promised. When I decided I wanted out, the process became confusing, slow, and extremely stressful. What was supposed to be a way to enjoy vacations has turned into a financial burden. I regret purchasing this timeshare and would encourage anyone considering a timeshare to do plenty of research before signing anything.

Stayed at Holiday Inn in Greenville NC on June 26-28. Purchased two hotel rooms to accommodate me and my family members. Rooms never got cleaned and they didn’t even replace towels. They folded up towels we had used previously instead of replacing g them. One bed was made in each room and one bed was left unmade. Worst hotel experience I have ever had in a hotel and I was surprised that it happened to us as there was a block of rooms utilized for a family reunion. My two room service was totally subpar-they should have provided partial refund

Holiday Inn Express Cheltenham, UK. Very old bedding, pillows completely flat and lumpy. unnecessary wellworn padded sheet. Mattress was comfortable but pillows desperately needed replacing, was shocked at poor quality of duvet, pillows and padded sheet. Breakfast choice excellent.

Ich habe im letzten halben Jahr in versch.IHG HolidayInn Hotels übernachtet.Mal waren die Zimmer besser,mal schlechter. Oft waren die Fenster nicht richtig abschliessbar,so dass man Lärm von draussen hörte. Was überall gleich war war das Frühstücksbuffet. Die Hotels in denen wir waren hatten alle die gleiche Auswahl an Frühstücksprodukten,es gab nie etwas typisches aus der Umgebung,nie etwas für Diabetiker, die Wurst und der Käse kamen stets vom Discounter, die Eierspeisen waren nie richtig warm, manchmal war das Buffet um 9:00 schon fast leer,oft fehlten Brötchen oder Obst. Immer wurde mir nach meinen Bewertungen das gleiche mitgeteilt: Geben Sie uns eine zweite Chance,wir werden ihre Vorschläge prüfen und dann weitergeben. Geblieben ist alles wie es war. Nichts wurde angepasst. Ich weiss wovon ich rede,denn ich war bereits früher Gast in diesen Hotels. Geändert hat sich in all den Jahren nichts. Ich habe den Goldstatus bei IHG, der wurde aber nie vom Personal an/erkannt. Was soll ich also mit solch einem Status? Die Hotels über die ich hier schreibe befinden sich in der Algarve und im Alentejo - Portugal. Ob ich sie noch einmal buchen werde steht wohl in den Sternen. Die Zimmer waren überall okay, Die Sauberkeit jedoch war in jedem Hotel verbesserungswürdig.

My experience with Holiday Inn's timeshare program has been an absolute nightmare. From the very beginning, I felt pressured and rushed into making a decision during the sales presentation. There was constant back-and-forth with different representatives, making the entire process overwhelming and confusing.

What was presented during the sales pitch did not match the reality of ownership. Once the paperwork was signed, getting clear answers became nearly impossible. Customer service has been frustrating to deal with, and every attempt to resolve issues or discuss ending ownership has turned into a long, stressful process.

The financial obligations seem never-ending, and communication from the company has been inconsistent. Instead of helping owners, it often feels like they make it as difficult as possible to get straightforward information or solutions.

If you're considering a Holiday Inn timeshare, I strongly recommend doing extensive research and reading reviews from current and former owners before making any commitment. What was supposed to be a way to enjoy vacations has become a source of stress, frustration, and regret.

I would not recommend this timeshare program to anyone.