Holidayinn Opiniões 

Just stayed at holiday in express Hemel Hampstead. Helen went above and beyond. Used to be a default premier in stayer but switching now. All staff so lovely, 10/10

Dear Customer Relations Team,

I am writing to formally lodge a complaint regarding my stay at Holiday Inn Watford Junction, Feb 12–13, 2026), for which I paid £278.00.
I arrived at the hotel after 9:00 PM following a stressful, delayed flight. After such an exhausting journey, I expected a clean and safe place to rest. Instead, I was appalled to find the room in a disgusting and unsanitary state. It is unacceptable that after the travel issues I had already faced, I was forced to deal with conditions that are a direct threat to health and safety.
As shown in the attached photographic evidence:
• Health Hazard (Kettle): The kettle provided is covered in thick limescale and visible dark mould/debris inside.
• Unhygienic Bedding: The bed sheets and pillows were stained and had visible hairs on them.
• Fire & Safety Risk: The hair dryer is dangerously clogged with a thick layer of dust and grime.
• General Filth: The bathroom was poorly maintained, featuring a rusted sanitary bin, mould in the shower area, and grimy soap dispensers.
This package, which included tickets for two adults to the Warner Bros. Studio Tour, was meant to be a special trip. Instead, the hotel experience has been traumatic and completely ruined our stay. This is a clear failure to meet the "stress-free" standards you advertise.
Due to the severe breach of contract regarding basic hygiene and safety standards, 
I am demanding a full refund for this booking.
I expect a response within 7 days. If this is not resolved, I will escalate this matter to the relevant health authorities and the travel ombudsman.

We stayed the day before Thanksgiving 2025 at Holiday Inn at 12030 Grant st Thorton Colorado. I told the girl at the desk I had a medical service dog and could show her the Federal government service dog paperwork, she said it was fine. I checked my bank statement she had illegally charged me $50.00 , I talked to Jennifer the manager she told me No refund. I am filing a complaint with DOJ because it is against the law to charge for a Medical service dog.

We recently stayed in a family room (329) in Holiday Inn Watford Junction for 2 nights and thank God it wasn't for any longer or I would have asked to be moved. The room was freezing - no central heating, just air conditioning to heat up the room which took ages to heat up and didn't last long once turned off. A seal on one of the windows had broken down, resulting in rain coming in on to the windowsill.
The bathroom was absolutely freezing, with a lot of limescale on all the chrome fittings.
Worse than all that was a constant "dank/damp" smell in the room.

It was a pity the room was such a disappointment because the hotel itself was lovely. A great choice of breakfast each morning and all the staff in the restaurant and bar were lovely and helpful.

After watching the video of the homeless man in Manchester and being turned away holiday inn will never have me staying there again shame on them that's my policy

I wanted to give no stars but was unable. After you refused 2 homeless people in Manchester a room that had been paid for by a charity. I have large amount of social media and you can see this on the MEN website. What are going to do about the treatment you gave them? I would suggest your PR department contact the MEN and give a statement. Sooner rather than later

Wouldn’t even give it a one shame on you refusing homeless people a place to stay in this freezing weather even though all rooms were paid for absolutely disgusting should be ashamed for yourselves 😡😡😡😡😡

Avoid these hotels at all costs.

Just read one of your hotels refused to allow paid for homeless men access to one of your hotels in Manchester in -6 temperatures. Rooms paid for by a charity. You realise neither me or my family NEVER using your hotels again.

Shame on you, will never be booking an holiday inn again out of principle and what you did to the homeless man

I used to be homeless myself and the fact you refused a paying customer because he was homeless is fckn disgusting. He has a phone you could of used that for collateral. I don't care what the policies are he could of died he clearly was not under the influence and the fact he had money for the hotel means he should of been allowed to stay. Redo your policies and do better. When I was homeless I had to stay in hotels, work full time and wait to be housed. I think yous are disgusting horrible people and I wish whoever makes that policy the worst.

So your Company policy is to refuse a room to young Man who PAID for his room because he was homeless? It is your company policy to send him back out into the night of -6 celcius? After he PAID you???
You will never get a penny from me. Shame on you

Turning away booked and paid guests on a night when it’s minus 6 - because you won’t allow someone homeless to stay at your hotels. What a disgrace of a company - shame on you

Awful hotel chain, won’t let paying customers who may or may not be homeless deny them of their stay because of their current situation. No refund nothing. Takes government contracts to contribute to the mass I’m
Igration of England. REALLY DOES NOT CARE ABOUT THEIR CUSTOMERS OR THE GERNAL PUBLIC THEY ONLY XARE ABOUT FILING THEIR POCKETS.

Poor excuse for a company

Horrible organisation, turning away paid customers in -6 degrees, gross mistreatment of staff - please dont book with this organisation.

I refuse to support businesses that inhumanely turn away homeless people when they have a legitimate booking. These guys were expelled back into the streets during a subzero cold snap.
Shameful and I hope many others abandon your brand.

Disgusting company! Refuses homeless people - even though room paid for. Expects them to freeze to death in MINUS SIX degrees!!!! Avoid!!

After reading the news today I and my family will never use this company ever again, we normally use 4 to 5 times every 6 months.

disgusting company