Holidayinn Opiniões 

My experience with Holiday Inn’s timeshare program has been nothing but frustrating. The sales presentation made everything sound flexible and affordable, but once the contract was signed, the reality was completely different.

The fees continue to rise, availability is difficult when you actually want to travel, and getting real assistance from customer service feels impossible. Every time I tried to ask questions or discuss ending the ownership, I was met with delays, vague answers, and constant runaround.

What they promise during the sales process does not match the experience after becoming an owner. They promise things in the sales presentation that are NOT available when you are an owner. They promise a washer and dryer in every unit, with free laundry soap. Not true. Many times, the laundry was located in a 'common area'. Also we had to purchase the laundry soap in their lobby,,, at THEIR price. I do not want to go on vacation, just to babysit my laundry for the time it takes to do my family's laundry. So many times, the rooms had something wrong with them. Things were broken, or damaged, or totally unuseable. Where did the sky-high maintenance fees go? Certainly not for maintenance of the units. I feel completely misled and regret ever getting involved with this company.

If you are considering buying a Holiday Inn timeshare, read the fine print carefully and look at reviews from actual owners first. I would never recommend this experience to anyone.

I am writing to formally express my dissatisfaction with how my daughter’s 1st birthday party was handled at the Hasbrouck Heights, NJ hotel. While I understand that the initial power outage was caused by a storm and outside of your control, the way the situation was managed—and later misrepresented—was completely unacceptable.
Once the power went out, the room was left almost entirely in the dark. The emergency exit lighting was wholly insufficient to properly illuminate the space, making it impossible to safely or reasonably continue with several planned activities. Most notably, my daughter was forced to blow out her birthday candle in near darkness—a moment that cannot be recreated and was deeply disappointing for our family.
In addition, the room quickly became unbearably hot without power or ventilation. Guests were visibly uncomfortable, and the conditions significantly disrupted the event. Many guests chose to remain seated or leave early because it was simply too uncomfortable to participate.
What is most concerning, however, is the inaccurate and dismissive information provided by hotel staff. We were told that:
• The emergency lighting was adequate—which it clearly was not.
• The generator was powering the speaker—which was false.
The speaker was running on battery power, as evidenced by the fact that devices plugged into the same outlets (including my phone charger) were not receiving electricity. By the end of the party, the speaker had very little battery remaining because it was never connected to a functioning power source.
Additionally, the claim that guests were “dancing” as if the party continued normally is misleading. While a small group attempted to make the best of a poor situation, fewer than 10 people used the dance floor, largely because the heat and lack of proper conditions made it uncomfortable to do so.
Overall, while the outage itself was unavoidable, the hotel failed in its responsibility to provide a reasonable contingency plan, maintain transparency, and appropriately support a private event during a disruptive situation. The conditions were not suitable for hosting a children’s party, and the lack of accountability afterward only compounded the issue.

Holiday inn Gosforth park newcastle. Stayed last week had to email them whilst there as there are no phones in room didn’t get a reply. Left next day emailed again and still waiting for reply Terrible lack of service

Nottingham Castle Bridge Road, Amazing room, superb location. The bar is immaculate, Matt was an absolute joy, he was incredibly helpful and friendly.

Thanks
Smith family

I had a very disappointing experience with Holiday Inn's timeshare program. From the moment the presentation began, I felt pressured rather than informed. Everything moved extremely quickly, and there were numerous people coming in and out throughout the process, making it difficult to concentrate and fully understand what was being presented.

The entire experience felt rushed and overwhelming. There were constant interruptions, little opportunity to ask meaningful questions, and virtually no time to carefully review or process the details before being encouraged to make a decision. A purchase of this magnitude should be made with clear information and without pressure, but that was not my experience.

What was advertised as an informative presentation felt more like a high-pressure sales environment designed to push people into making a commitment before they had adequate time to think things through. The lack of transparency, combined with the overwhelming atmosphere, left me feeling uncomfortable and frustrated.

I regret ever purchasing a timeshare with Holiday Inn. During the sales presentation, I was pressured into making a decision and was given information that turned out to be misleading. I was told that if I ever wanted to get out of the timeshare, it would be easy to sell or exit the program. After becoming an owner, I learned that was far from the truth.

I was also promised that I would have plenty of points available to take vacations and enjoy the benefits that were advertised. However, when I tried to book trips, I discovered that my points were not sufficient to use the timeshare as I had been led to believe. The reality did not match the promises made during the sales process.

The lack of transparency, misleading sales tactics, and difficulty getting accurate information have made this a very frustrating experience. I would strongly encourage anyone considering a Holiday Inn timeshare to do extensive research, ask detailed questions, and get every promise in writing before signing anything.

Dealing with a timeshare through Holiday Inn has been an absolute nightmare. What was presented as a simple vacation ownership experience has turned into constant frustration, endless fees, and terrible customer service. Trying to get answers or resolve issues has been exhausting, and every time I ask about ending the timeshare, I get passed around, ignored, or asked for more information instead of getting real help.

The maintenance fees continue to increase, communication is inconsistent, and the entire process feels designed to keep owners trapped. What started as a “great opportunity” became one of the worst financial decisions I’ve made.

I would strongly warn anyone considering a Holiday Inn timeshare to do extensive research before signing anything. The sales presentation promises flexibility and value, but the reality afterward has been stress, disappointment, and constant headaches.

Shockingly bad. The rooms were awful and the furniture looked like it had been stolen from a skip. The staff were small minded, nosey and intrusive. They had zero regard for privacy or discretion.

HOLIDAY INN MiSSiSSAUGA TORONTO WEST- LOCATION 100 Britannia Road WEST. Worst customer service experience ever. Charged upfront $195(through 3rd party) but not let me stay at hotel since I was paying $100 security deposit with debit card. Stay away from these shameless people.

Holiday inn Club vacations has been one of the most frustrating companies I have ever dealt with. The sales presentation made everything sound easy and worthwhile, but the reality after signing the contract has been completely different. Booking vacations is difficult, fees continue to rise, and getting real help from customer service feels nearly impossible.
The promises made during the presentation did not match my actual experience as an owner. Communication has been poor, questions go unanswered, and trying to resolve issues or discuss exiting the timeshare has been extremely stressful. It feels like once they have your signature, customer satisfaction no longer matters.

I would strongly encourage anyone considering a timeshare with Holiday Inn Club Vacations to do extensive research before committing. In my experience, it has been expensive, frustrating, and absolutely not worth it.

My experience with Holiday Inn's timeshare program was extremely disappointing. What was presented as a great vacation ownership opportunity turned into a frustrating and expensive commitment. The sales process was very high-pressure, and many of the promises made during the presentation did not match my experience as an owner.

The maintenance fees and other costs continued to increase, while the value and flexibility I expected were not there. Trying to get answers or resolve issues has been difficult and time-consuming. I felt like the company was more interested in collecting payments than helping owners.

If you are considering purchasing a timeshare with Holiday Inn, I strongly recommend doing extensive research, reading the fine print carefully, and understanding all long-term financial obligations before signing anything. Based on my experience, I would not recommend this timeshare program.

M I would strongly advise anyone considering a timeshare with Holiday Inn to stay far away. My experience has been nothing but frustrating, stressful, and disappointing. Once they have your signature, customer service becomes extremely difficult to deal with. Trying to get answers, resolve issues, or end ownership feels nearly impossible.

The process is full of delays, repeated requests for information, and little to no real help. What was presented during the sales pitch was completely different from the reality of owning the timeshare. Communication has been poor, and the company seems more interested in keeping you locked into payments than actually helping customers.

If you are thinking about purchasing a timeshare through Holiday Inn, save yourself the headache and avoid it altogether. There are far better vacation options that don’t come with this level of stress and regret.

I would never use a holiday now they've been used as migrant camp sites

Would recommend the Holiday Inn at glasgow across from theater land . Had a great stay room was lovely food was fab. I am disabled had a lift to all floors. Staff where friendly and great help. Great price to.

I tried to stay at the hotel.. was toldbr security that it was not open to the public.. than a resident cam to me and said 'we stay here, you kind are not wellcome'
Security was amazing but I was threatened with Mmy life

I would never recommend buying a timeshare through Holiday Inn. The entire experience has been frustrating, stressful, and completely disappointing. Customer service has been extremely difficult to deal with, and getting clear answers or actual help feels impossible. Every time I try to resolve an issue, I’m asked for more information, transferred to different departments, or given conflicting answers.

What started as something that sounded like a great vacation opportunity turned into a financial and customer service nightmare. The sales process was smooth, but once the paperwork was signed, the support and communication went downhill fast. Trying to end or change ownership has been unnecessarily complicated and exhausting.

If you are considering a timeshare with Holiday Inn, do your research carefully before signing anything. I regret getting involved and would strongly advise others to think twice before making the same mistake

I would strongly advise anyone to avoid getting involved with a timeshare through Holiday Inn. What started as a “vacation investment” quickly became a stressful and frustrating experience. The sales process was full of pressure and promises that did not match reality once everything was signed.

Customer service has been extremely difficult to deal with, especially when trying to get clear answers or resolve issues. Every conversation feels like getting transferred around without real help. Trying to cancel or get out of the ownership has been exhausting and unnecessarily complicated.

The maintenance fees continue to increase, booking availability is limited, and the overall experience has been nowhere near worth the cost. I regret purchasing this timeshare and would never recommend it to friends or family.

Do your research carefully before signing anything with Holiday Inn timeshares. The experience has been disappointing from start to finish.

Working with Holiday Inn’s timeshare program has been one of the most frustrating experiences I’ve ever had. Communication is extremely poor, and getting clear answers about my account has been nearly impossible. I continue receiving bills and statements while my requests for assistance and resolution seem to go nowhere.

The customer service process feels exhausting and unhelpful, and it’s very difficult to speak with someone who can actually resolve issues. What was originally presented as a great vacation opportunity quickly became stressful and financially draining.

I would strongly encourage anyone considering a timeshare with Holiday Inn to do extensive research before signing anything. Based on my experience, this has been a disappointing and frustrating company to deal with.

I had a horrible experience with Holiday Inn’s timeshare program. What was presented as a simple vacation opportunity turned into constant pressure, endless fees, and terrible customer service. Once they get you signed up, it becomes nearly impossible to get clear answers or any real help.

The maintenance fees continue to increase, and trying to cancel or end the timeshare has been extremely frustrating. Communication has been poor, and I keep receiving bills and statements without any real resolution.

I would strongly recommend that anyone considering a Holiday Inn timeshare think twice before signing anything. What seemed like a good idea at first became a stressful and expensive mistake.

My experience with Holiday Inn timeshare has been extremely frustrating. From the beginning, communication has been poor and getting clear answers about my account has been nearly impossible. I continue receiving bills and statements even after repeatedly asking for help and trying to resolve the situation.
The sales process made everything sound simple and stress-free, but the reality has been the complete opposite. Customer service has been unhelpful, slow to respond, and very difficult to work with. It feels like once they have your signature, they stop caring about your concerns.
I would strongly recommend that anyone considering a Holiday Inn timeshare do extensive research before committing. What seemed like a vacation investment turned into a stressful financial burden and ongoing headache.