Holidayinn Opiniões 

What a VILE company.
Refused people rooms when the weather was -6 last night.

Vile Company

Madame, Monsieur,

Nous souhaitons, par la présente, vous faire part de notre profonde déception à la suite de notre récent séjour au sein de votre établissement, l’hôtel Holiday Inn Dijon – Toison d’Or du 27 au 30 décembre 2025. Séjour en famille pour deux adultes et un enfant de 2 ans.

Il nous paraît en effet inacceptable d’avoir payé le tarif d’une suite dans un hôtel 4 étoiles pour des conditions de séjour aussi peu compatibles avec le confort et le repos attendus. La chambre 621, qui nous a été attribuée, est affectée par un bruit permanent et incessant, très probablement dû aux installations de ventilation situées sur le toit extérieur. Ce bruit rend tout simplement impossible un sommeil normal. Nous n’avons, de fait, pas dormi pendant les trois nuits de notre séjour. À ce titre, cette chambre nous semble totalement déconseillée pour quiconque souhaite passer des nuits paisibles.

Nous avions bien demandé à changer de chambre. Toutefois, le personnel a mis un certain temps avant de pouvoir intervenir et, devant sortir à ce moment-là, nous n’avons pas insisté davantage. Cela n’enlève rien au caractère particulièrement problématique de cette situation.

Par ailleurs, nous avons rencontré plusieurs autres désagréments :

• L’absence totale d’eau chaude la nuit du 27 décembre, aussi bien dans la douche que dans le lavabo. Un lavabo dont la vasque était bouchée.

• Une carte magnétique d’accès à la chambre désactivée chaque jour dès midi et qu’il a fallu réactiver à chaque fois à la réception de l’hôtel.

• Une expérience très décevante au restaurant : des plats servis froids, du poisson insuffisamment cuit, ainsi qu’un saumon du menu enfant également froid. Le brocoli servi en accompagnement était de couleur jaune au lieu de vert, ce qui ne laissait aucun doute sur sa qualité. Malgré ma demande de faire réchauffer le plat, celui-ci est revenu toujours aussi froid, comme s’il n’avait pas été pris en compte. Le bœuf bourguignon était également composé d’une seule petite tranche de bœuf dont la moitié était de la couenne, et non du gras, qui ne se mange pas.

L’ensemble de ces éléments ne correspond absolument pas aux standards de qualité et de service que l’on est en droit d’attendre d’un établissement de votre catégorie. Nous tenions donc à vous en informer et espérons qu’un geste commercial ou une réponse appropriée pourra être envisagé, compte tenu des désagréments subis.

Dans l’attente de votre retour, nous vous prions d’agréer, Madame, Monsieur, l’expression de nos salutations distinguées.

Cordialement,

Jean-Paul et Virginie

notre mail (sans réponse à ce jour)

So we are currently staying in The Holiday inn at Southend Airport! Just come into the bar and been charged £11.50 for a 125ml glass of prosecco! Absolutely extortionate as the brand they serve is £11.99 a large bottle to buy in a supermarket so I imagine wholesale is less than £10 a bottle! Stayed at Delta Marriott Peterborough 2 days ago and they charged £7! Prices at Holiday inn are disgraceful!

Appena tornato da NY la vergogna la colazione dentro un frigorifero praticamente.
La notte se stacchi il condizionatore ti trovi in Siberia perché entra il gelo dalla finestra.
Ho preso la bronchite.

Prezzo per il servizio 2000 euro.

Holiday inn Birmingham is a shameful immoral place. DO NOT STAY HERE AS THEY ARE INHUMANE TO THEIR STAFF.
😡Animals absolute animals.

Terrible company who doesn’t care about their employees. Absolutely disgusting I hope it goes bankrupt and anyone responsible gets what they absolutely deserve. Scum.

Would never support a company who doesn’t treat their employees with dignity and respect, to not allow a man to take bereavement leave to bury his 4 year old daughter. Disgusting

Not very classy not giving an employee a day off for A FUNERAL

Disgusting company. They treat their own staff incredibly bad. This is the company that doesn’t allow their employees to go bury their loved ones. They should be ashamed. Boycott!!!!!!

Ekelhafte Gesellschaft. Sie behandeln ihre eigenen Mitarbeiter unglaublich schlecht. Dies ist das Unternehmen, das seinen Mitarbeitern nicht erlaubt, ihre Lieben zu begraben. Sie sollten sich schämen. Boykott!!!!!!

They don’t allow their staff the day off to attend their child’s funeral. Absolutely abhorrent, disgusting and inhumane treatment of a human being. Should be absolutely ashamed of yourselves.

Well, before booking and after booking the price is different...

they add other small small charges

Last weekend at the Holiday Inn Gatwick Worth, my partner and I experienced some of the most shocking treatment we’ve ever encountered at any hotel, and we’ve travelled all over the world, staying in many Holiday Inns.

The Duty Manager on shift, Maurizette, was dismissive, confrontational, and refused to engage with a very simple concern we raised. She repeatedly interrupted us, told us she “didn’t want to be involved,” and even attempted to end the conversation by saying sarcastically “Good night, go to sleep,” while we were still trying to explain the situation.

When I asked for her name, she refused despite wearing a badge. When I asked for a pen to write it down, she said: “I’m not going to give it to you.” Her colleague had to step in.

The most upsetting moment was when I wrote her name exactly as it appeared on her badge, and she responded in a noticeably condescending tone, “Do you want me to spell it for you?” This made me feel humiliated and singled out. Since then, I’ve experienced anxiety and distress about how I was spoken to and treated.

This is absolutely not the standard expected of any hotel, let alone a HolidayInnHotel. I have submitted a formal complaint to both the hotel management and IHG corporate, and we are awaiting a full response.

Guests deserve respect, dignity and professionalism, none of which were shown to us last weekend.

We had to rearrange a booking due to unforeseen circumstances. When we call the reservation desk they claimed they could not hear us even though we used a landlines. Once we got through to someone we were told that that the booking made been cancelled and a new date had been booked. On arrival at the hotel we were told there was no booking.

Friendly staff couldn’t do enough a warm and friendly Yorkshire welcome

Ich bin mit meinem Freund am 04.10.2025 von Frankfurtnach Zürich gefahren um ein Konzert zu besuchen und wollten eigentlich in der Nacht wieder nach Hause fahren. Dann haben wir gegenüber von der Messe das Hotel Holiday Inn entdeckt und kurzerhand beschlossen, mal nachzufragen, ob noch ein Zimmer frei ist. Mein Freund ist daraufhin zu Rezeption gegangen und hat nachgefragt und ihm wurde gesagt, dass kein Zimmer mehr frei ist. Ich bin dann 10 Minuten später auch zur Rezeption gegangen und habe tatsächlich ein Zimmer bekommen und es waren noch weitere Zimmer frei. Ich muss dazu sagen, dass mein Freund tätowiert ist und das auch im Gesicht.An dem Tag waren eine dunkelhaarige und eine blonde Angestellte an der Rezeption, und die Absage kam von der dunkelhaarigen. Sie scheint wohl große Vorurteile zu haben und dazu möchte ich sagen, dass mein Freund einer der liebsten Menschen überhaupt ist. Mit dem Zimmer und dem Frühstück und der ganzen Atmosphäre waren wir aber zufrieden. Aber ich hätte trotzdem nicht gedacht, dass es in der heutigen Zeit noch sowas gibt.
Buchungsnummer 359943

nothing but scum company. housing pedophiles and rapists.

So, my husband booked a room with a view at the HI in downtown Brooklyn, NY for 10/10/25 staying 2 nights. We got there a 3:50, check in is at 3pm. We were told that the room was not ready and there seemed to be an issue with the reservation that was made 6 months ago. I asked why if we booked the room 6 months ago and was there after the required check in time was there an issue. The daft hotel desk person, only said "I am sorry." No matter what I asked he only said, "I'm sorry." He offered no other explanation and did not seeming to care. I realized as i was leaving very frustrated that the "front desk supervisor" was sitting behind them scrolling on her cell phone. What great customer service.
I also called on 10/9 to see about a reservation I made for my brother coming from Texas, I was told by 2 different people 2 different things about the reservation. I was put on hold and the super came on and got a nasty attitude with me. All I was asking was what was the real answer, the implied that they (he own staff) were wrong and there was a miscommunication. I never got to ask or explain, her rudeness and lack of professionalism was so jarring that I hope I never see her in person! If this is how they train their people and if this is the way they treat customers who PAY their SALARIES, I will NEVER again stay at a HI. You will have to pay me to do so. And then I would have to think long and hard about it!! I know this review means nothing to them, but it is nice to let others know what to expect from this location.

Terrible call center and reservation management. Even though they confirmed a sofa bed room for us twice over the phone, when we arrived the hotel had no idea about it and the room was not prepared. They completely left us stranded and wasted our time. Their call center isn’t even based in the UK, and you can’t reach the hotel directly by phone. Once they take your money, you’re left waiting on the line for hours. I would absolutely not recommend this hotel. Especially if you are traveling with family or in a group, do not rely on them.

If I could give no stars I would. Use the holiday inn regularly and will now be looking elsewhere for accommodation after being fined £160!!! For driving in and out of their car park.

We are staying the night for flight in morning Went to restaurant for evening meal It was terrible soup cold meal was burnt supposed it have sauce on it all dried up Then asked for sweet waited 30mins only when we left it was brought to us. On complaining supervisor said they were short staffed not our probem seemed like plenty staff but no organisation