Holidayinn Opiniões 

I’ve stayed with IHG many times when location suited. They were great airline I work for generally give us the choice of hotels.
I’d accumulated plenty of points which when I went to use for personal reasons was told that they had just expired. I wasn’t informed that this world be the case, and so you get told abruptly about their T&C’s.
The points are as good as money and this felt like theft. My airline didn’t know this was the case either. Back to Hilton for us.

Such a prominent hotel at a major junction of the A1 should be a beacon but instead it is a slick glib operation with very poor food, they cant even make a sandwich, and obligatory expensive parking. I parked at the front of the hotel, popped in for the loo and lunch and 3 months later received a court paper to my home for parking. Parking Eye Limited, a well known outfit are responsible for managing the parking at the hotel. I wont use any hotel in future which rips off customer by charging for parking in addition to charging for paid services.

Shit hotel sold out for immigrants brittish people clearly not welcome Premier inn all the way this hotel is the largest chain to take immigrants inn in favour for tax payers money laying off brittish people unfairly so I hope people don't use this hotel again

Very bad experience. No hot water. Checked in 9:30pm hotel said hot water may come back midnight
It is Coventry holiday inn

We arrived at the Holiday Inn Herbert Walker Avenue Southampton 31/3/25 and were shocked to see what can only be described as a building site outside! We were really annoyed as I would have thought with the amount of work going on we should have been informed, this was really poor customer service on the hotels part. Parking was really difficult and there were no disabled spaces that we could see. On checking in the receptionist advised we had an upgrade……this turned out not to be as good as it sounded on floor 3 front facing as work was being carried out on the lifts and also extensive heavy work to the front with horrendous noise ( we travelled from Glasgow and were up at 4 in the morning so hoped to get our heads down for a couple of hours on arrival, this was impossible!). We did look at the possibility of booking another hotel but either prices were too expensive or there was no availability. After discussing with the Manager as we had already booked the evening dinner in the hotel restaurant we were told 50% would be deducted from each main meal, we agreed thinking this was a decent gesture but the menu changed that day, we both chose the crispy chicken schnitzel and some kind of garlic potatoes, the meal was very poor and certainly not crispy. What really annoyed both myself and wife was on checking out when the receptionist asked if we had a good stay, we said no not really, it’s like living on a building site. The receptionist just laughed, i advised it really wasn’t a laughing matter and at that we’re met with silence!! We have used this hotel numerous times over the last 20 years of cruising and had several issues over the last 3 years. This time we will definitely not be returning, which is disappointing as the hotel is a great location.

Holiday Inn Huntingdon Racecourse.
Wow What A Stay.
Honestly I cannot fault this hotel.
I take my little Great Nephew and Great Great Niece and Nephew here every year (yep I'm an oldie, but boy am I young at heart). Anyway, I book the same room so I know what I'm getting.
From the time we walk through those doors the staff treated us like royalty. Nothing I requested was any bother to them. They were all polite and interacted with the children.
The service at meals times was just amazing. TBH it has to be one of the best Hotels I've stayed in for a long while especially after the Premier Inn, Cockermouth (yeah read that review) the place was outstanding.

Thank you to everyone at the Holiday Inn, Huntingdon and the children said "see you next year" XX

I had the worst experience with holiday inn, their customer service team did their best I guess but they have horrible processes that are not user friendly, was a HUGE stress. This was in relation to booking and checking in

Finally get to my room, the 2 times I stayed I phoned to order room service and they had no chef, I was stuck with vending machine food.

The buffet was about $40way over priced for what it is. Dry dry and stale. Cheese cake was still frozen.

I travel to Auckland for work every month, I’d not stay there again.

Zero stars

I felt unwell/extremely tired whilst driving.Parked at Holiday Inn to recover.Received a £60 fine for staying 18 minutes in their empty car park.
Have actually stayed with this outfit in the past but will never do so again.
So Holiday Inn you might have stolen £60 from me this time , but you lose overall because you will never receive my custom again nor that of my relatives.

On the late night of March 12 2025, at Holiday inn Edinburgh (corstorphine, next to Edinburgh zoo), we had a deeply distressing experience at this hotel. The manager on duty used unprofessional and aggressive behavior, including verbally inappropriate language, and pressured us into making a large payment under duress. When we resisted, we were forced out of the hotel, and our luggage was withheld. They made us pay 150 pounds, I was willing to pay even more but I cannot accept the manhandling done to me and my partner.

Instead of addressing the issue, the hotel management has asked us to remove our review, justifying their actions rather than taking responsibility. We were placed in a vulnerable and unsafe situation, where our concerns were completely dismissed. Fearing for our well-being, we had no choice but to pay.

In previous responses, the management has focused on deflecting blame rather than acknowledging what happened. Their claim that we did not try to resolve the matter at the property is misleading, as they are fully aware of the way we were treated.

We have checked in for a two night stay at The Holiday Inn in central Cheltenham.
Paid more then £500 for one night- £1068 for two nights!!
Really surprised at how dated and basic the room is compared to Premier Inn, which is across the road (we stayed there last year for Cheltenham week)
Room is small, with a standard double bed and a strange looking, mis-matched sofabed to sit on, which has seen better days. There’s not even a wardrobe! Shower room only, which is very small. Staff are nice enough but would expect a lot more for the money. This is probably the lowest standard room I’ve ever stayed in, anywhere.
A shame, as we were looking forward to staying here.
If this is an example of their rooms, I would not recommend The Holiday Inn, especially not Cheltenham week. The only advantage of hotels etc. ramping prices up during Cheltenham week is the town centre is a lot quieter overall, which is probably down to the extortionate prices they charge.

Used to be a great chain, now they are just a scam operation

The room was clean, I missed my flight n needed moderate price hotel near airport for $135. I checked in at 8pm. Hawthorne/ Los Angeles near McDonald's n gas station. I saw NBA stuff on tv n chilled plus showtime. My only complaint was the Continental breakfast started at 630am and I needed a shower after 30min gym( 24hr) but the shower had a lever/ knob I couldn't see on faucet. So I wasted 15 min asking for front desk help just to shower. Another factor is several bums outside on sidewalk walking to arco or fast food. But 4 star ⭐

Dropped into the Holiday Inn Shepperton to try the breakfast. It was a great experience…a lovely array of food and stellar service from Gerry Fernandez in the kitchen - nothing was too much trouble for him and his poached eggs were perfect. Also, very friendly greeting and super service from both Julie and Lauren in the restaurant.
Many thanks.

Absolutely shambolic company. I initially booked through booking.com only to find that Holiday Inn's are supposed to have complimentary rooms for Carers. When I called to arrange a separate booking, I was advised that I would be charged around £454 for one room (the other complimentary) for two nights including breakfast for both myself and my Mother who is disabled.

I called to double check a few minor details the following day only to find out that we had been lulled into a false sense of security and in fact they had intended to charge us around £454 for the Carer room and around £480 for the adjoining accessible room.

We moved heaven and earth to try and resolve this, we spoke to central bookings, the Camden Lock Holiday Inn Duty Manager and even their Customer Services/Complaints department and were promised phone calls back and also didn't receive them. Everybody had a different story and nobody appeared to be educated in how the business operates.

We were eventually told that there was no accessible room and joining carers room at Holiday Inn Camden Lock and that this is why they intended to charge us twice.

This is an appalling company that does not respect customers and, in my opinion is operating unlawfully in not complying with the Equality Act as to reasonable adjustments in relation to disabled people. My Mum would not have been able to go without me.

I've duly cancelled our booking and would never ever use Holiday Inn again.

Stayed in the holiday inn Stevenage was a lovely hotel and very friendly helpful receptionist. The hotel was super clean and great location. Fantastic pillows best sleep I've had in ages

Lage an einer Hauptstraße, aber trotzdem ruhig. Professionelles, zuvorkommendes und sehr freundliches Personal. Zimmer tipptopp sauber. Danke, wir kommen gern wieder!
Katrin Kleint und Tantchen

Charged me £12 for parking without my consent

Holiday Inn Great Barr.
I stayed for short break 24/12/24- 26/12/24. On the second day, I asked at reception if there was a lost property department after explaining where I thought my grandson had left his coat. I was advised "If it was left in the canteen, go and ask the bar staff then". The bar staff were polite but I was bought back to the reception area. I had to ask to speak to a manager to find out if there was a lost property department. This is basic information which all staff members should know. Later that evening when I asked at reception for the name of the staff I spoke to they were very reluctant to give the name. I was finally given a name but this turned out to be a fictitious name. Very unprofessional service.

Hvis man kunne give minus 1 ville jeg give det. Tænk at tjekke ind på et værelse, hvor der ligger et andet menneske og sover. Det skete for mig. Personalet var ligeglade og var mest interesseret i om den sovende person havde opdaget det.
Der var larmende mennesker hele natten og der blev først ro ved 4 tiden om morgenen

They are sacking staff and housing illegal immigrants disgrace of a company I won't be using holiday inn hotels or any Valor group hotels again spread the word