Holidayinn Opiniões 

We are staying the night for flight in morning Went to restaurant for evening meal It was terrible soup cold meal was burnt supposed it have sauce on it all dried up Then asked for sweet waited 30mins only when we left it was brought to us. On complaining supervisor said they were short staffed not our probem seemed like plenty staff but no organisation

Good hotel but they never gave me back the security deposit.
Holiday Inn Little collins Melbourne

My elderly parents turned up at Holiday Inn Heathrow last night at about 1130pm after a long journey and despite having booked in advance, they were told the hotel had been overbooked and they no longer had a room. Having a flight early the next morning they now had to find another hotel within taxi range at a much much higher cost than their original booking with good old holiday inn. The front desk apparently shrugged at them and offered no assistance with sourcing alternative accommodation or onward transport to any alternative booking. I am absolutely disgusted with Holiday Inn. This is shameful, incompetent and above all a
complete abdication of a duty of care to a couple of aging customers who have used Holiday Inn all their lives long lives. My poor parents had an early flight and so the extra added stress of having to traipse round London to find and another hotel at almost midnight was unwelcome to put it mildly. I’m shocked and appalled by this callous awful behaviour.

During our stay at Holiday Inn Express Stevenage, my friend and I (both women) experienced a disturbing and unacceptable incident. At 2:45 AM, a male staff member entered our room without permission, accompanied by a female staff member who stood silently at the door.
They claimed to suspect that our male friend—who had earlier dropped us off and briefly returned to bring our bags—hadn’t left, even though it was clear only two women were in the room. Despite this, the male staff conducted a full search, including the bathroom and behind curtains. I was half-asleep and half-dressed, and no apology or proper explanation was given.
This was a serious breach of privacy, completely mishandled, and left us feeling unsafe, anxious, and unable to sleep. Only the morning receptionist showed professionalism. We’ve reported the incident to IHG and caution other travellers, especially women.

Carnt afford to stay in these hotels anymore unless you want to pay Goverment/Migrant prices

Never use this hotel

We were able to check in super early which was fab nit having to drag our bags around Edinburgh until 3pm. Room was clean, all supplies were fully topped up, towels super soft and smelt fresh. Reception staff were super friendly and helpful. Hotel was clean, light and airy. Good selection of food and drink available. We used the airport link100 bus in and out of Edinburgh City centre, stop was right outside hotel. Great experience.

Vi havde booket en suit, men hotellet valgte at nedgradere os til 2 standardværelser uden at informere os. Først da vi klagede fik vi en del af vores betaling retur. Deres værelser er af meget ringe kvalitet, varme, larmende og med en underlig lugt.

Morgenmaden kan heller ikke anbefales. Mange mennesker, kaotisk og med under standard mad.

Find et andet hotel, hvis du kan.

I was very disappointed that you had NO DOG free rooms ....dogs should be kept on the ground level only. ..when we booked we asked for a dog free room..and they said it will be available and to ask at reception...this certainly wasn't the case at Droitwich....all rooms allow dogs....look forward to your reply

We recently stayed overnight at Holliday Inn , Poole in Dorset . We received a warm welcome at reception & keys to our first floor room , it was very roomy , everything we needed especially the Cool air conditioned room was so good to walk into after our 4 hr drive in 32’ heat 🤗. We took a slow walk into the nearby harbour for a meal & a stroll & caught a taxi back , Slept really well , up early next morning for an exceptional breakfast so fresh , clean and very well organised it was so busy , so thankyou we will be back

We stayed at the Holiday Inn express at Filbert Way Leicester. Fortunately, it was only the one night, my Brother and I both had a room each.
Unfortunatly, the sign at reception stated "No Air conditioning". This effected the whole hotel, the temperature was very hot, we had a fan in the room, not really what you expect for the money charged. There was no evening dinning other than a few bar snacks. We ordred a Pizza and a tomato soup. We watched the pizza in a card box being taken to the kitchen, when it arrived it was nothing more than you would pay 2.99 for at a supermarket and the soup was without any doubt a can of Heinz or other tinned soup. During the night on the fifth floor where we were there was three or four rooms taken by a large Asian family with kids. They were going from room to room banging doors with no respect to others, the men kept going into the corridor and taking loud and making phone call after phone call. There are no phones to call reception in any of the rooms so it was left to us to shout to them to shut up. The next morning we mentioned it in reception and they confirmed there are no phones in any rooms, no landline at all.
The staff who work there were fine, all polite and very pleased to talk to us. Cant say i would recommend it at all.

My car broke down as I was leaving Manchester airport this morning (28.06.2025). I pulled into the Holiday Inn a short distance away.
I would like to praise 4 members of staff that kindly showed me empathy and understanding during my stressful morning. I was allowed to stay in their car park until the RAC arrived (FOC), they also offered me a coffee and some food, I didn't go for a full English to be fair, I took a small selection of fruit. I wished I had taken their names at the time but I was a little ermmmm how can I put it "calm on the surface but a little stressed underneath". THANK YOU SO VERY MUCH, staff went above and beyond for me, I really appreciated their understanding. I arrived home safely - 1hr to get back with some motorway driving involved with a temporary repair to a split turbo pipe!!!

I have attended a yearly conference held at the hotel each June. I split the room with another attendee. We were both on the reservation and both our credit cards were on the reservation. I emailed the hotel on June 9 to make sure we were clear on that. When my roommate got to the hotel, she was told she wasn't on the reservation despite a PRINTED EMAIL FROM THE HOTEL. When I checked out (before my roommate) I again explained that the charge should be divided between the two credit cards, and the person checking me out verified that there were two different cards in the system. I was charged half when I checked out and upon returning home, saw that they had charged my card twice and my roommate's not at all. This is the SECOND YEAR IN A ROW that I've had the same issue, which is why I put everything in writing before my stay. I don't know if the staff can't read, can't listen or truly don't care about their guests, but the result is the same. Although this is the host hotel for the conference I am seriously considering choosing another hotel and simply attending the conference activities.

Full of and support immigration. Used soo much in the years and had a good reputation. Now is like a fleet of flats accomodation the foreign immigrants. Never ever stay again. Stick with premier inn. Discrace

I was extremely impressed with staff’s super efficiency in dealing with guests’ problems at Holiday Inn Bloomsbury London.

I had stayed at this hotel a few times in the past having had good impression about this hotel without experiencing any problems.

During my latest visit, I have had an opportunity to experience super efficiency from their Reservations Department particularly.

I felt my long term loyalty was rewarded at this hotel and I felt very lucky to be able to stay at this hotel once again.

I am more than happy to recommend this hotel to any future guests!

This hotel’s friendly helpful staff will look after you very well for sure!

Thank you very much for your tremendous help to me!

See you next time!

I’ve been a loyal IHG member since 2015. I made reservations at Holiday Inn & Suites Golf Shores - 160 West Commerce Ave., for 2 nights (June 11 -13) for 2 queen beds (3 adults, 1 child). When the reservations were made, I was advised the card on file could be used to hold the room, the card would not be charged until check-in (3pm). When my family and I arrived at the location, we were advised that the room had been cancelled due to insufficient funds on the card they tried to run at 7:30am, keep in mind the card on file was my misc account to hold the room until my arrival. After the reservation was cancelled, the only room available was for (1) king size bed with a sofa in which we ended up taking. The room smelled old and musty. There was hair in the bathroom and stains on the sheets…..the floors on the elevator were wet and muddy. The gentleman at the front desk was rude and wouldn’t connect me with the Manager, to file a complaint. I tried calling the location throughout my stay to speak with the GM and was hung up on twice, the 3rd time was transferred to a full voicemail and could not leave a message.

My son and I ended up leaving this hotel and reserving a room at Hilton which was just behind Holiday Inn Express and let me tell you, they were top notch! The rooms were CLEAN and FRESH, the customer service from the reservation, welcome gift, to the full breakfast spread exceeded my expectations and the rates were cheaper.

When I finally reached someone at the IHG complaint line, I was hung up on by one of their representatives (Harvey), on the call back, I spoke with Steven who was nice, when I asked to speak with a supervisor he did not hang up but transferred me to someone who listened to my concern with empathy. What is disappointing is that there was no accountability on the misinformation provided, what if my family and I were unable to find a room for lodging during our visit to Golf Shores.

Though I ended up spending extra $ by switching hotels (IHG to Hilton), my eyes are open that there are better options. It’s really sad how this hotel chain has gone down. If they want to lose loyal customers, this is certainly the way to do it!!!!

Stayed at the Holiday Inn IHG in Bristol town centre. Hotel very clean but the best part was the staff. All staff were very helpful and accommodating. The star member was at breakfast, we were looked after by Ratika who informed us she had only been working front of house for a month and previously worked as a chef at the hotel. She was extremely professional and attentive to all our needs and requirements at breakfast. She is a 5 star member of staff and made our stay very enjoyable. Thank you Ratika from Luke and Preye.

The room smelt of cigarettes, I've been coughing since I left

I don’t even know where to start. The place was filthy from the moment I walked in, but the worst part? There were literal dookie stains on the sheets. Not even joking. How does that even happen?! I was just trying to have a vacation with my family and grandkids! HORRIBLE. I asked to switch rooms and the next one wasn’t much better—stains on the carpet, a weird smell, and a bathroom that looked like it hadn’t been cleaned in weeks. This place should be shut down. Save yourself the trauma and go anywhere else. save yourself and stay far, FAR away!

HORRIBLE, UNPLEASANT STAY--BOOK ANYWHERE ELSE!

I booked many hotels on my current trip, and this was the 2nd worst--yet the most expensive!

Noise: The clientele here is unbelievably loud--it sounded like someone was banging a sledgehammer on my outside wall/door at odd hours of the night. I called the reception desk--and they did not even offer to send me to another room.

There is a sign in the hallways that says, "Quiet Hours are Enforced," but the hotel is unable to enforce them because...

Security: There are NO CAMERAS on the floors. This means that if somebody is making constant noise, there is no way for management to tell who is doing it. This is also a huge security issue, and suggests that illegal activity is likely here.

Customer Service: Management was polite, but when I told them that I had gotten terrible sleep because of the noise issues, they refused to refund my stay. Their position was, "If you had a bad night, that's your fault." They kept saying I had "options" to change my situation. NO--I can't find a new hotel room at 2 in the morning, nor am I keen on dragging all my belongings into a new room at 2 in the morning. YOU NEED TO ENFORCE YOUR OWN QUIET HOURS--that's on you.

Decor/Appearance: The rooms look like they are straight out of the 1970's: ugly browns and yellows. My microwave was easily 20 years old. There is no way a room like this should cost $150+.

I am baffled that this hotel had no pride in its brand and refused to discount or completely refund my stay. I will NEVER STAY AT A HOLIDAY INN AGAIN!