Holidaylettings Opiniões 

Resposta da Holidaylettings

17/05/2024

Hi Sarah, thank you for taking the time to leave us a review. Unfortunately, I am not fully sure of your review, but it seems you were quoted a different price by the owner than you initially saw on our page. I am sorry if this was the issue. I understand how disappointing this can be. Though we ask our owners to make sure all of their prices are up to date, we know that this is not always the case. We always encourage our travelers to leave a review to share their own experiences for future travelers to have a better overview of the listing they are interested in. We are happy you were able to avoid a property that may have not been the best match for your holiday. If you still need assistance in trying to book something through our page, we can always contact our owners on your behalf to confirm the pricing. Please feel free to give our reservations team a call at +442037015369 for the United Kingdom or +1(877)354-7539 if you are in the United States. Michaelle - Tripadvisor Rentals Support

Resposta da Holidaylettings

6/05/2024

Hi Carole, thank you for leaving us a review. We are sorry that you had a bad experience with the property you booked. We understand how disappointing it was to arrive at the property and it was not what you expected. Our records show that the owner of the property reached out to us asking for guidance on how to provide you a refund once she was made aware that the property was in bad condition. Please note that it is the property owners responsibility to make sure the property is ready for their guest upon arrival and we're sorry to hear that this was not the case. We're happy that the owner has issued a full refund. In the future, please feel free to contact us by phone if you run into a problem with your booked property. We have a 24/7 English customer service line and we're always happy to help. Here is the number +442037015369. Thanks for your feedback! Michaelle - Tripadvisor Rentals Support

Resposta da Holidaylettings

21/04/2024

Hi Marouan, thanks for taking the time to leave a review about your recent experience with AirBnb. We are sorry to hear about the service received by AirBnb, and that you had to wait outside for hours before you were sent the correct check-in instructions. Also, we understand that the owner had asked for additional payments after your booking was made. Please let us clarify that you have left your AirBnb review on our HolidayLettings page. HolidayLettings and AirBnb are two separate companies, and we don’t share the same processes or customer service teams. With our platform, all payments are to be made at the time of booking. If any owner asks for any funds outside of our platform, they are breaching the rental agreement, and this should be reported immediately. Also, we keep the traveller’s funds until the day after a scheduled arrival date, this way if there are any issues on the arrival date, we still have the funds and can help the traveller resolve any issue with the property owner, or we will refund them in full if the traveller’s claims are covered by our Payment Protection terms. Many thanks! Oliver - Tripadvisor Rentals Support

Resposta da Holidaylettings

10/04/2024

Ciao Jake, grazie per il tuo messaggio. Siamo spiacenti di apprendere che hai trovato la tua casa vacanza pubblicata sul nostro sito web, ma che non hai autorizzato tale annuncio sul nostro sito web. Questo è preoccupante e siamo qui per aiutarti. Contattaci tramite questo link https://t.co/Ez39ygj58U in modo che possiamo raccogliere maggiori informazioni riguardo la tua casa vacanza, passare le domande di sicurezza e aiutarti con questo. Se per caso affitti la tua casa vacanza su VRBO è possibile che ciò che vedi sul nostro sito web sia la tua inserzione di VRBO. VRBO pubblicizza oltre 2 milioni case vacanze in tutto il mondo. Tripadvisor Vacation Rentals e VRBO hanno deciso di collaborare per offrire ai viaggiatori più opzioni di case vacanze e le case vacanze su VRBO appaiono anche nella nostra pagina dei risultati di ricerca, ma se qualcuno tenta di prenotare un annuncio VRBO dal nostro, verrà automaticamente reindirizzato a VRBO.com per completare la prenotazione, in quanto sara` una prenotazione con VRBO. Mille grazie – Oliver - Assistenza Tripadvisor Rentals

Resposta da Holidaylettings

2/04/2024

Hi Iren and thanks for your review. We're sorry to hear that your original booking didn't work out, and we understand it was upsetting. This is not the type of experience we expect for our travelers, but it explains why we have our Payment Protection Policy to protect our customers against misrepresentation or cancelation from owners, we guarantee a 100% refund for the bookings. Which was provided to you as per the policy, however, additional compensation for other expenses isn't included in the policy you agreed to, since we rely on travelers to purchase travel insurance to cover anything not in the policy. We don't own, manage, or operate the listings on our website, so we aren't liable for compensating for issues caused by the owners. We're merely a venue allowing travelers to view properties, communicate with owners in respect of any queries or questions, and facilitate the conclusion of owner/traveler rental agreements and payments. Action was taken against the owner to remove them from our website and used our resources to try and find another vacation rental and hotel in the area for you, but as you mentioned it was a peak time in the area, and it wasn't possible to find something that was the same price as your original booking. Thank you again for your feedback and time! Sylvia - Tripadvisor Rentals Support

Resposta da Holidaylettings

28/03/2024

Hi Kunde and thanks for your review about your booking. We're sorry to hear that you had issues with your booking, and we understand this was upsetting. We're happy to see that you were able to reach our team using the contact form on our website. Our team was able to confirm there was no scam. The owner of the property you booked forgot to deactivate the listing when they stopped hosting and had the instant booking feature on, which caused your booking to be confirmed automatically without the owner having to review your booking first. When you select listings with instant booking, they will be automatically confirmed as long as the owner has the listing active and the dates showing available, vs listings that don't and require the owner to respond within 24 hrs of a booking request to accept/decline. Once it was confirmed with our team that the owner couldn't honor your booking, you were refunded in full per our Payment Protection Policy which guarantees travelers a 100% refund if the owner cancels or denies you access to the property, and our 24hr team offered to help you find an alternative place to stay. Our Payment Protection Policy allows us to hold the funds up to the arrival of your booking and is not released to the owner till the following day. Please note that despite the booking made on our website, Tripadvisor doesn't own, manage, or operate the listings on it and relies on the owners and property managers to make sure the information on their account and listings is up-to-date and accurate to avoid negative booking experiences like yours. Thanks for your feedback! Sylvia - Tripadvisor Rentals Support

Resposta da Holidaylettings

20/03/2024

Hi Claire, thanks for taking the time to leave us a review. about your recent experience at a vacation rental. If you’d like to share your comments on the listing itself so that other travellers can read it when reviewing that advert, please click on the “Write A Review” link from the listing you originally booked. You’ll then be directed to the Tripadvisor site where you can write a full review of the property and submit it for publication. If the review complies with our review guidelines, available on our website, it usually takes 1-2 weeks for reviews to be published. After you submit your review, you will see the title on the Reviews page of your profile, and it will be marked as pending. When your review is published, we'll send you an email to let you know. For your convenience for when you book your next rental, you can click on this link to review the complete payment protection terms, https://shorturl.at/zDIKU. All travellers are covered by our payment protection. It's important to read the payment protection’s terms before travel to ensure travelers are aware of its terms beforehand, in case you experience any issues with the reservation. Tripadvisor Rentals SupportMany thanks! Oliver- Tripadvisor Rentals Support

Resposta da Holidaylettings

18/03/2024

Hi Hannah, thank you for your message. We‘re sorry to hear that you wanted to cancel your booking shortly after the 24-hour cooling-off period had already passed to book another, larger, vacation rental. When booking a vacation rental, the cancellation terms are set up by the owners, and our booking fee is not refundable. Unfortunately, when booking a vacation rental you are booking with singular owners. If this was a hotel booking and you just wanted to upgrade to a larger unit it would have been a non-issue, but when booking a vacation rental, unless that owner has other properties they manage where they can get you rebooked into it, they will be at a loss if they just allow the cancellation without having any guarantee that the dates originally booked will be booked by someone else. Many thanks! Oliver- Tripadvisor Rentals Support