Horrible experiencia. La noche anterior, a eso de las 23:30, me cambian las fechas sin consultarme y me dicen que no me pueden alojar porque tienen problemas en el apartamento. Ni reubicarme ni buscar... Ver mais
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Siamo state contattate un anno fa dalla signora E.W. Account Manager della Europe Holiday Lettings per inserire la nostra casa sulla piattaforma sottoscrivendo un pagamento di Euro 249,00 per un anno... Ver mais
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Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... Ver mais
Location mensongère, Maison sale a notre arrivée Nettoyage de la cuisine et de la vaisselle, état des lieux pas fait avant nous!! Les draps et serviettes obliges de réclamer.. Prestation... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.
Informações de contacto
Reino Unido
- www.holidaylettings.co.uk
2,5
Mau
3 mil opiniões
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Horrible experience
Horrible experiencia. La noche anterior, a eso de las 23:30, me cambian las fechas sin consultarme y me dicen que no me pueden alojar porque tienen problemas en el apartamento. Ni reubicarme ni buscar una solución ni nada. No recomiendo para nada alquilar con ellos pues son unos estafadores.
23 de setembro de 2025
Opinião espontânea
Resposta da Holidaylettings
Buenos días,
Gracias por ponerse en contacto con Tripadvisor.
Actualmente ya no ofrecemos alquileres vacacionales desde nuestra plataforma.
Para poder ayudarle con su reserva, le pedimos que se comunique con nuestro equipo especializado escribiendo a book.safe@tripadvisor.com e indicando los detalles de su reserva.
Nuestro equipo estará encantado de ayudarle y atender su solicitud.
Saludos cordiales,
Sophia- Tripadvisor Rentals Support
Fate attenzione
Fate attenzione. Vi contattano dicendo che se non fanno almeno 10 prenotazioni vi rendono i soldi pagati per inserire le strutture ed essere sulla loro piattaforma. Niente di più falso. Non arrivano richieste e tantomeno prenotazioni. Non rispondono più alle mail quando li contatti per riavere i soldi! La mia agenzia è il casolare snc.
Ho le mail e contratto, come prova della signora Olivia Green che mi mette per scritto garanzia di rimborso.
9 de agosto de 2025
Opinião espontânea
Resposta da Holidaylettings
Gentile Proprietario,
La ringraziamo per averci comunicato la sua situazione. Tuttavia, dopo aver esaminato le informazioni fornite, non siamo riusciti a trovare riscontro di quanto da lei segnalato.
L'abbonamento da lei descritto non sembra inoltre corrispondere a uno dei nostri abbonamenti annuali, poiché non prevediamo la garanzia di un numero specifico di prenotazioni.
La invitiamo a contattare il nostro team dedicato all'indirizzo email book.safe@tripadvisor.com, fornendo i dettagli relativi al suo account.Rimaniamo a sua disposizione qualora avesse ulteriori domande. Sophia- Tripadvisor Rentals Support
This Company is owned by Trip Advisor and is a disgrace.
This Company is owned by Trip Advisor and exemplifies customer service levels at their very worst. Highly ironic considering that Trip Advisor is where many of us go to leave Reviews on whether companies, venues, restaurants, holiday let’s, etc are good or bad!
They have caused us untold issues as they have closed down their site and I now see have closed their holiday home Owners log ins so we cannot even get to see our listings any more. Trip Advisor have behaved disgracefully throughout this whole process and should be roundly ashamed of themselves.
14 de fevereiro de 2025
Opinião espontânea
Resposta da Holidaylettings
Hi, thanks for taking the time to leave a review. We are sorry for the impact these changes to the Tripadvisor Holiday Letting platform have had on you. We understand that our decision to no longer contract directly with homeowners or enable bookings on the Tripadvisor or Holiday Lettings platform has been a significant change. We apologize for this disruption, please get in touch with us if there is anything we can assist you with. Many thanks – Sophia- Tripadvisor Rentals Support
I strongly recommend avoiding it
I strongly recommend avoiding it. The company is registered in London but trades in euros. I lost money when my booking was canceled by them, and received no feedback despite multiple attempts to contact them. There were also extra credit card charges due to exchange rates. Bottom feeders
19 de dezembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi, thanks for taking the time to leave us a review. I am sorry your booking was affected by the recent changes to our platform. I understand how disappointing it was to have your booking canceled and not receive your full refund. These exchange fees are charged by the bank as a conversion fee when receiving the refund back in euros. We appreciate your feedback about the changes to our platform and we regret their impact on your holiday. Many thanks-Sophia- Tripadvisor Rental Support.
Terrible experience
We booked and paid for a villa in lanzarote. All was fine, and the communication with the villa owner fine. When we arrived to check in the owner told us the villa had been double booked, but he’d found us another. At the point we’d been travelling all day with two children so had no choice but to go to the other villa. The replacement villa was much smaller and more basic than we had originally booked. We tried to enjoy our week anyway and go in contact with holiday lettings (trip advisor) as soon as we were back. They did not want to know….they claimed it was our fault for accepting the replacement villa, and as we dealt with the owner directly (you have no choice when booking through holiday lettings) they weren’t liable for any compensation. Despite the fact all bookings and payment is made via their website they basically said there’s nothing they can do. Absolutely shocking customer service! We paid a fortune for a villa we didn’t book, or like, yet this company can just get away with it. Would never use again, or recommend to anyone.
24 de julho de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Emma, thank you for taking the time to share your experience with us. We understand how disappointing this substitution must have been, especially after a long day of travel with your family, and we regret that your stay did not meet your expectations.
We would like to clarify that our payment protection applies on the day of check-in. However, please note that as all properties are managed by individual owners, any changes to a booking (such as offering an alternative property) are solely at the owner's discretion. We do not have control over these decisions, but we always encourage owners to handle these situations fairly.
We appreciate your feedback and will continue working to improve our services. If there’s anything further we can do to assist, please don’t hesitate to reach out. Many thanks – Sophia - Tripadvisor Rentals Support
Uninhabitable property
As I wanted to book for February and March 2025 I tried to visit the Marina Mar apartment in June this year after arranging to do so whilst planning to be in Vilamoura but was advised when I arrived it wasn't possible due to being fully booked, not even over a change of renter. So I then booked it for four nights in October again at the end of another stay in the area. On arrival when we entered the apartment the greeter handed over the keys and left. We very quickly realised why as the apartment was such a mess it was not inhabitable. We immediately took loads of photos and videos and left the keys on the table and advised Holiday Lettings. They advised that I would not get a full refund if I did not let them provide alternative accommodation. I advised I was not prepared to look at alternatives if this is the standard of property they provide. We sent photos of the main issues and this property was then removed from Holiday Lettings web site. We got a refund of the owners element but despite numerous emails we have not received a response or refund of the 145.25 euro booking fee.
My concern is that Holiday Lettings should have removed this property due to its condition long before my booking and I then would not have had the issues or chasing for a refund.
I still feel it's unfair to withhold the booking fee when you removed the property due to its condition.
15 de outubro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi David, thank you for taking the time to share your experience with us. We are sorry to hear that the Marina Mar apartment from your booking in October 2024 didn’t meet your expectations. The owner has since removed the property from the website, so it is unfortunately not possible to write a review at this time.
We’re sorry to inform you that our booking fee is non-refundable unless you are covered by the Payment Protection policy offered to travelers who book through our platform, which applies when you have been denied access to the property or the property is misrepresented. Our Payment Protection is in place to protect travelers in case of misrepresentation with the property or denied access to the property. We consider a property to be misrepresented if there are material differences compared to what was advertised. Unfortunately, Payment Protection does not apply in your case as your claim was based on the cleanliness of the property. We regret that the outcome of your claim was not what you were hoping for, but we appreciate your feedback. Many thanks – Sophia - Tripadvisor Rentals Support
ESPERIENZA PESSIMA
Siamo state contattate un anno fa dalla signora E.W. Account Manager della Europe Holiday Lettings per inserire la nostra casa sulla piattaforma sottoscrivendo un pagamento di Euro 249,00 per un anno. Il portale non ha mai funzionato, non abbiamo mai avuto prenotazioni e nonostante le numerose email intercorse e documentate non siamo mai riuscite ad avere risposte in merito. Ci sono state garantite almeno 10 settimane di prenotazioni altrimenti avremmo ottenuto un rimborso completo della somma spesa. Ad oggi nessuna mail di risposta, nessuna prenotazione e nessun rimborso ottenuto. Reputiamo tale sito una vera e propria truffa. Diffidate da ogni proposta di collaborazione.
11 de dezembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Gentile Proprietario,
La ringraziamo per averci comunicato la sua situazione. Tuttavia, dopo aver esaminato le informazioni fornite, non siamo riusciti a trovare riscontro di quanto da lei segnalato.
L'abbonamento da lei descritto non sembra inoltre corrispondere a uno dei nostri abbonamenti annuali, poiché non prevediamo la garanzia di un numero specifico di prenotazioni.
La invitiamo a contattare il nostro team dedicato all'indirizzo email book.safe@tripadvisor.com, fornendo i dettagli relativi al suo account.Rimaniamo a sua disposizione qualora avesse ulteriori domande. Sophia- Tripadvisor Rentals Support
Ferns Cottage
A fantastic cottage. Perfect in every way. A hidden gem, in a perfect location with everything you could need for a stay. Will definitely be booking to stay here again when we next visit.
18 de outubro de 2024
Opinião espontânea
Booking accepted - then cancelled
Booking was accepted, then weeks later cancelled by the owner. Left us only two weeks to find alternative.
Reason for cancellation? - wanted themselves? Better price offered? Uncertain, but very bad approach to letting.
15 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi John, thanks for taking the time to leave us a review and for providing your booking reference number. We're sorry to hear about the owner cancelling your booking and we understand your frustration. Looking into it thanks to the number you provided, we read all the messages that were exchanged, however, they never cancelled your booking on the platform. Rest assured we are here to help you and to ensure that you are getting fully refunded asap, as per our Payment Protection terms. We will be sending you an email next with more details. Thanks again for choosing Holiday Lettings. Oliver- Tripadvisor Rentals Support
A company that cant be trusted.
On the 28th of June I made a booking for a holiday cottage in Cornwall and paid a deposit of £228 and duly received conformation that may booking had been accepted.
On the 10th Sept I received a message which in brief said "We're making changes to our holiday rentals platform.---Unfortunately, we are cancelling all bookings scheduled to stay from 1 November 2024. Your booking BR29859202 arrival date 06-20-25, will be cancelled shortly and a full refund will be processed back to your original form of payment".
My complaint is that they made a contract with me, which, if I had broken and cancelled would have cost me money. They are quite entitled to change their business model but all current contracts should have been honored.
The end result is that I lost my holiday. I spent a lot of time selecting that particular destination.
Not a company that can be trusted.
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi David, thanks for taking the time to leave us a review. We’re sorry for any inconvenience and frustration the changes to the Holiday Lettings platform caused you. Due to these changes all bookings starting after October 31st needed to be cancelled, and all travellers have been fully refunded. We understand how upsetting this is as you had booked the rental property months in advance, and your booking was protected by our Payment Protection as well in case of issues with your reservation. We noticed that the owner messaged you via the booking portal on how to reach out to them directly and rebook your stay. About making a new booking directly with this owner, we can inform you that they have been renting their property successfully through this platform since 2012 with many bookings each year, an acceptance & response rate at 100% with zero cancellations. They are also rapid at responding to their guest and potential guest with an average response time of only 1 hour. Having said that, please understand that any booking or arrangement you make with the owner is directly between you and the owner. None of the Tripadvisor Vacation Rental Companies will have any involvement with, or bear any responsibility for, such bookings or arrangements nor any issues that arise from them. Many thanks – Oliver - Tripadvisor Rentals Support
Do not promote your location there, wated money
A big disappointment! They contacted me last year to pay for a yearly fee in exchange for my location to be visible for 18 months on their website. In the contract, it is written that I can get my fee back if no reservation is completed via the website during those 18 months. I wrote to them to ask for my money back, blank, no reply, nothing.
Later edit, I had a contract with holiday lettings with my name for the property chalet maya from avrig. I think you can easily track me but it is clear that this site is just another scam.
Quote from the email that convinced me:
We work on the one-time subscription fee of € 299 for 12 months. Wherein DUE TO HIGH REQUIREMENTS we have reduced our prices to just €149 for complete 18 months (06 months extra subscription), Your investment is 100% secure, with minimum 10 WEEKS (70 nights) of Guaranteed Bookings, or else get the full refund, with us since we strongly believe in the" VALUE FOR MONEY" concept.
Please visit our website and check the details: ((link not possible to insert))
We are almost there to make your property ready to reach Millions of potential customers from all over the World. Simply Confirm your interest by responding to this email.
Looking forward to working together for your property with the hope that we will work together till the time we are in the same business.
23 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Ioana thanks for taking the time to leave us a review. We’re sorry for any inconvenience and frustration caused by the changes to the Holiday Lettings platform. We understand that you sent an email asking for a refund, however, you haven’t received any responses yet. We tried looking into it using your full name shown in this post; however, no records were found. We are happy to further assist you. To do so, please contact us via this link https://rentalsupport.tripadvisor.com/contact_form?l=en_GB, so we can gather more information about what you are referring specifically, like providing us your account details and especially the email address where you have been sending your refund request to, pass the needed security questions, and assist you further. Many thanks – Oliver - Tripadvisor Rentals Support
RESOLVED: Manager unresponsive
Trying to get ahold of unit manager for an urgent allergy question but he is not responsive.
Update - everyone involved was very quick to communicate and assist to get the issue resolved. Thank you all so much for your understanding!
15 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hello Elizabeth, thanks for taking the time to leave us a review. We’re sorry to hear about the allergy and understand that the property manager hasn't yet provided a definite answer to your request. Thank you for providing your booking reference number, which allowed us to review the messages with the property manager on the booking portal. When booking a listing with a property manager, if they receive any special request, they possibly have to run such request with the actual property owner before they can give you a definite answer. This can take a couple of days. Additionally, it's not unusual for property managers who respond to inquiries via third-party sites like Holiday Lettings only to work Monday through Friday. We will send you a private message to assist you further. Many thanks – Oliver - Tripadvisor Rental Support.
I have used Holiday Lettings several…
I have used Holiday Lettings several times over the years. I have always found them to have a great selection of properties, which have always been true to their description and very competitively priced.
3 de setembro de 2024
Opinião espontânea
Had a villa booked for the 2nd November…
Had a villa booked for the 2nd November 2024, in 6 weeks time, been told today villa has been cancelled, not happy at all
19 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Vicki, thanks for leaving us a review. I am sorry that your booking was canceled. I understand this is disappointing. Through the process of removing vacation rentals from our platform, we have reached out to owners and guest encouraging to continue the booking outside the platform. Many times our owners book through several platforms and they may be able to share the details with you to continue your holiday. You can share your details with the owner through the communication page of Manage my booking. Please contact us directly if you need need any assistance. Many thanks- Michaelle-Tripadvisor Rentals Support
Do Not Trust They Cancel Without A Thought For You
Booked a villa with Holiday Lettings for 14 people in March 2024 paid the deposit and booked flights three weeks ago. They have decided to change their platform without honouring bookings, this occured weeks and weeks ago as the villa has been rebooked privately. They state this is a new change to their business but that is simply a lie. We are likely to be £100's out of pocket now due to this company and to top it off they have not refunded the original amount but paid us short instead of compensating us for inconvenience. Please dont get caught out with these people I will be looking at a formal complaint
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Dale, thanks for your review. I'm sorry your booking was affected by the recent changes made to our platform. I understand this is disappointing. Unfortunately, I could not any booking details with the information you shared. If you have been refunded less than the amount paid at the time of booking please contact us at +442037015369 so our team can review your refund and further assist you. Please keep in mind you can continue to book your holiday directly with the owner as the conversation page allows you to share your details if you wish to proceed with your booking outside of our platform. Many thanks- Michaelle-Tripadvisor Rentals Support
Disgusted with Holiday Lettings - Linda Smart
Disgusted with Holiday Lettings. We paid a deposit of £1252.97 pence for a holiday villa on 02 May 2024 re booking for June 2025. Holiday Lettings cancelled our booking in the last week. Refund has been prompt but only refunded £1162 - around £90 short of what we paid. I have checked the currency rates in May 2024 and again today - rate is almost the same. I am currently in process of trying to log a formal complaint against them. Will never use them again and wouldn’t advise friends or family to ever book through them
17 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Linda, thanks for taking the time to leave us a review. I am sorry your booking was affected by the recent changes to our platform. I understand how disappointing it was to have your booking canceled and not receive your full refund. I tried calling you today to discuss your case but could not reach you. However, I did send you an email asking for more information. To make comparing prices easier, the website may show you the booking price in your local currency. Because you paid in pounds and the owner requests payment in euros your bank can charge the conversion fee when receiving the refund back in euros. However, our team would like to sort this issue out with you. Please give us a callback or respond to our latest email. Many thank-Michaelle- Tripadvisor Rental Support.
Refund prompt
Yes Holiday Lettings have given people a shock by cancelling any booking from November 2024. But they did give full Euro deposit back. And yes lost a few pounds on exchange rate as then had to arrange with apartment landlady to pay her direct so losing a little more in exchange rate sending back again. But they were prompt in refunding and advised along way and still have holiday booked. Landlady even was not previously notified so its not just the holidaymakers that had the shock re late and sudden cancellations. Yes bad form shouldv finished off bookings already made but anyway all ok - just have to trust Landlords/Ladies re the bookings. Unnecessarily Worrying causing much stress because corporate fancied a change.
16 de setembro de 2024
Opinião espontânea
Worried
Like a lot of people I have a holiday booked for November. I am still waiting on a refund. Did anyone get a refund?
12 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Jan, thanks for taking the time to leave us a review. We’re sorry for any inconvenience and frustration your booking cancellation and the changes to the Holiday Lettings platform are causing you. We understand how worried you must be not seeing your refund on your account yet. Rest assured, all bookings starting after October 31st are being fully refunded, unfortunately. Please expect your refund to your account within 3 – 5 working days, as your refund was initiated on our end before the weekend started. If for some reason after this time frame you still don’t see your refund (i.e. card no longer active, account closed) please contact us via this link https://rentalsupport.tripadvisor.com/contact_form?l=en_GB, so we can gather more information, pass the security questions, and assist you further. However, we show the refund already initiated on our end. Many thanks – Oliver - Tripadvisor Rentals Support
COWBOYS!
Like many others, our holiday was cancelled “due to platform changes”
If this restructuring started in 2022, why was you still taking customers bookings & money?
This reason alone tells me YOU ARE NOT TO BE TRUSTED IN THE FUTURE.
You knew the cancellations were coming!
I can only think that you was gambling with our money on the exchange rates.
Why? Because we have just received a refund for our deposit and LOST £100 (in 3 months) due to the current exchange rates.
We had no other option at the time but to pay you in Euros with our Debit Card.
I would love to find out how much you have made even after the refunds.
STAY CLEAR IF THIS COMPANY!
9 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Shaun, thanks for taking the time to leave us a review. We’re sorry for any inconvenience and frustration your booking cancellation and the changes to the Holiday Lettings platform are causing you. We understand that you were charged some currency conversion fees. Rest assured, our platform doesn’t charge any fees for currency conversion. Please contact us via this link https://rentalsupport.tripadvisor.com/contact_form?l=en_GB, so we can gather more information, pass the security questions, and assist you further. Many thanks – Oliver - Tripadvisor Rentals Support
Avoid at all cost
Booked a villa in June 2024 for June 2025. However this week holiday lettings have decided to cancel all bookings from October 2024 with full refunds being given. Got our refund this morning, £93 less than what we payed due to currency rates (we had no choice but to pay in euros). Holiday lettings have had interest on our money since June and we are the ones out of pocket!
Will never use one of their platforms again.
10 de setembro de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Linda, thanks for taking the time to leave us a review. We’re sorry for any inconvenience and frustration your booking cancellation and the changes to the Holiday Lettings platform are causing you. We understand that you were charged some currency conversion fees. Rest assured, our platform doesn’t charge any fees for currency conversion. Please contact us via this link https://rentalsupport.tripadvisor.com/contact_form?l=en_GB, so we can gather more information, pass the security questions, and assist you further. Many thanks – Oliver - Tripadvisor Rentals Support
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