Horrible experiencia. La noche anterior, a eso de las 23:30, me cambian las fechas sin consultarme y me dicen que no me pueden alojar porque tienen problemas en el apartamento. Ni reubicarme ni buscar... Ver mais
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Leia as opiniões dos outros
Siamo state contattate un anno fa dalla signora E.W. Account Manager della Europe Holiday Lettings per inserire la nostra casa sulla piattaforma sottoscrivendo un pagamento di Euro 249,00 per un anno... Ver mais
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Sally is a very welcoming host, her cottage is situated is a beautiful area of Fanad, with many nearby villages, tourist locations & beaches accessible with a short drive. Per friendly which was... Ver mais
Location mensongère, Maison sale a notre arrivée Nettoyage de la cuisine et de la vaisselle, état des lieux pas fait avant nous!! Les draps et serviettes obliges de réclamer.. Prestation... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Holidaylettings.co.uk is a TripAdvisor vacation rental company with hundreds of thousands of rentals available worldwide. We advertise cottages, villas and even lighthouses from England to Fiji and everywhere in between. Book your next holiday in a unique and personal home away from home with the security of online payment.
Informações de contacto
Reino Unido
- www.holidaylettings.co.uk
2,5
Mau
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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As pessoas também visitaram
Massive deposit to loose.
In January this year, I booked a lakeside lodge at Tattershall Lakes in Lincolnshire with the agent - holidaylettings.co.uk and paid a deposit of over £200. The holiday was booked for June 2024.
After a few weeks (in February) i had to cancel this booking due to unforeseen circumstances. I contacted holiday lettings to cancel and asked if i could have at least some of my deposit back.
They did not reply to this request and just sent a standard email stating "Let's get you to Tattershall. We're sorry your booking at Lakeside Indulgent Lodge with Hot Tub at Tattershall Lakes didn't work out. Let's help you find a new rental fast"
They did not even bother to tell me i could not have any of my deposit back and just sent me info to re-book. I was fuming as i could not afford to re-book and had to cancel due to financial circumstance. The deposit was a lot of money to loose and i certainly could not afford to loose such a large amount of money.
I have since looked at other lakeside parks since my financial circumstances have improved and found that other companys/agents in the UK are only asking for a £10 deposit.
I felt disgusted that the booking agent gave me no reply about any refund of my deposit whatsoever and would certainly never book with this agent/company again.
In reply to Holiday lettings, regarding loosing over £200 deposit (I actually lost £212.87) for cancelling my holiday.
I contacted the owner firstly to cancel my booking and he told me “I would have to contact the booking agent directly, as he cannot alter, cancel or change their booking”. From this reply, I assumed that I needed to contact the booking agent directly to cancel and also to ask for some of my deposit refunded.
As I stated, I then cancelled my booking with the booking agent and asked if at least some of my deposit could be refunded as £212.87 is a large amount of money to loose since my financial circumstances had changed.
As stated in my review, I did not receive a reply to this request. Nor, was I advised that I needed to contact the owner as from the owners brief email it sounded as though everything is dealt with by the booking agent.
I feel this should have been explained to me when I cancelled, by both the owner and the booking agent.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Holidaylettings
Thank you for taking the time to leave a review about your recent experience. I am sorry that you had to cancel your booking and the owners' contract did not allow a refund for the cancellation. Please keep in mind that your booking contract is directly with the owner. If you have to cancel, it is at their discretion if they are willing to offer you a refund and waive their cancellation policy. Our team is always happy to help you come to an agreement with the owner. Though I understand your disappointment in our not responding to your request for a refund, I can see that the email you sent was directly to the owner on the conversation page. The conversation page is a tool for you and the owner to discuss your booking and keep in touch before your arrival. Our team does not monitor that page and we will not directly receive these emails. Many thanks-Michaelle Tripadvisor Rentals Support
35A Quality Street, North Berwick
The premises were very clean, well appointed and ideally located central to the main areas of the town viz, shops, beach, and main attractions. There were only 2 points of disappointment.
1) No car parking provision (we had to carry cases and unload our car in a car park some 600m from the premises and load up the same way at the end of our stay) and the parking spaces in front of the accommodation was continuously parked up, 24 hours a day despite assurances from owner that we could load and unload at the door. Our party incurred a £50.00 parking fine for attempting this.
2). no place to sit outside in the open air attached to the premises in good weather.
28 de julho de 2024
Opinião espontânea
Prices are incorrect
Tried to book three villas on separate occasions in Spain for 2025 but each request was rejected by each owner as the prices listed on holiday lettings website were all incorrect. Waste of my time.
5 de agosto de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Nick, thank you for taking the time to leave a review about your recent experience with us. I am sorry to hear that you had multiple bookings rejected, due to the owner not having the prices updated for 2025. I understand how disappointing this can be, especially when you've taken the time to select a property that suits your needs. We strongly urge our owners to make sure that the prices online are updated to avoid the inconvenience to the guest. However we understand that this is not always the case. Our reservation team would be happy to assist you in finding a property and call the owner on your behalf to ensure the availability and accuracy of the listing price. You can contact our 24hr reservations team directly +442037015387. Thanks again for your feedback! Michaelle- Tripadvisor Rentals Support
Good search options
Good search options. Easy to look at property choices. Simple booking and explanations.
30 de junho de 2024
Opinião espontânea
"Ne vous plaignez jamais d'un client difficile, car il est la cause de vos progrès. Traitez les autres encore mieux, ils sont les raisons de vos bénéfices.". Auguste DETOEUF.
Très efficace et satisfaisant au niveau de l'assistance et de la réactivité lors d'une réclamation.
Néanmoins, je déplore le fait que vous ne remboursiez jamais la totalité des sommes indûment prélevées. Pour exemple, pour une réservation, vous prélevez 2 fois une somme importante sur le compte du client et lors du remboursement il manque toujours et systématiquement une partie...
Pourquoi ? Alors que l'erreur vient de vous et pas du client !
Aussi, il peut arriver que l'offre proposée sur le site, ne corresponde pas à la réalité ou à la demande... Et bien sûr, ce n'est qu'après le délai de rétractation pour remboursement, que le client en est informé.
15 de julho de 2024
Opinião espontânea
Resposta da Holidaylettings
Bonjour Nelly, merci d'avoir pris le temps de nous laisser un avis. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors de la réservation d'une location de vacances sur notre site Web. Lorsque vous envoyez une demande de réservation via notre site Web, le propriétaire ou le gestionnaire immobilier vous confirmera s'il peut accepter ou non votre réservation. Il dispose de 24 heures pour l'accepter, après quoi elle expire. Aucune somme n'a encore été prélevée sur votre compte car votre paiement est toujours en attente. Sur votre relevé bancaire, vous pouvez voir la transaction comme étant en attente car une retenue a été placée sur votre carte, mais il ne s'agit pas d'un débit. Si le propriétaire ou le gestionnaire immobilier accepte votre réservation, le paiement sera alors traité. S'il la rejette, le paiement sera annulé. Lorsqu'une demande de réservation est refusée par le propriétaire, ou que la demande expire en raison de l'absence de réponse du propriétaire dans le délai de 24 heures, nous demandons instantanément à votre banque de lever la retenue sur le paiement. Chaque fois qu'un propriétaire refuse une demande de réservation ou ne répond pas dans les 24 heures, son compte est pénalisé et s'il refuse plusieurs demandes, son compte sera suspendu. Il est donc dans son intérêt d'accepter la demande et, comme vous l'avez dit, s'il publie la propriété, il devrait pouvoir l'accepter. De plus, si le propriétaire dit que ses tarifs n'étaient pas à jour, c'est de sa faute car il ne tient pas ses annonces à jour car c'est lui qui gère 100 % de ses annonces. Parfois, son calendrier peut ne pas être à jour ou sa propriété peut être temporairement indisponible, mais il est de sa responsabilité de s'assurer que les informations de son annonce sont toujours à jour. Si votre demande de réservation a été refusée ou a expiré, le montant total apparaîtra à nouveau sur votre compte. Si ce n'est pas le cas, cela signifie peut-être que plusieurs transactions ont été traitées et que le reste de vos fonds peut prendre un jour supplémentaire pour apparaître sur votre compte. Lorsque vous êtes en ligne, vous avez deux options : envoyer un message au propriétaire pour lui poser toute question que vous pourriez avoir ou soumettre une demande de réservation. La différence entre les deux est que si vous choisissez de leur envoyer un message, aucune carte de crédit n'est requise. Si le propriétaire répond ensuite à votre message et que vous souhaitez toujours procéder à votre réservation, vous pouvez lui envoyer une demande de réservation. Les coordonnées du propriétaire sont masquées jusqu'à ce que la réservation soit confirmée et que le paiement final soit effectué. Cela est fait pour des raisons de sécurité et pour protéger le voyageur. L'un des avantages de réserver une location de vacances via Holiday Lettings, ou n'importe quel site Tripadvisor, est notre protection des paiements. Merci beaucoup ! Oliver - Assistance Tripadvisor Rentals
Misleading description by Holiday Lettings
We booked a villa in Calonge for 12 people on the Holiday Lettings website. In the details of the property. Under the. ‘Amenities’ heading it clearly said ‘Linen provided’ and ‘Towels provided’. It also said ‘Pets welcome’. The owner of the villa contacted us 2 days before we were due to arrive . They informed us that Linen and towels were not provided and they would charge 20 Euros a head for linen and towels. They also informed us that they would charge 40 Euros for our small dog. This meant we would have to pay an additional 280 Euros extra on top of 7,750 Euros paid for the villa. They also charged a further 230 Euros for cleaning at the end of our stay which was not mentioned on Holiday Lettings website. We had various discussions with representatives from Holiday Lettings- the last conversation being when we were on our way to Spain when they said if we did not like these conditions we could cancel the booking, subject to their charges for cancellation. The only comments we have about the villa itself are that the cooking facilities are not satisfactory for the amount of people the villa accommodates . Apart from that we found the villa Mas Ambros very comfortable.
6 de julho de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Clive, thanks for taking the time to leave us a review. We're sorry to hear about the unexpected additional expenses when you were under the understanding that all were included in the total paid at the time of booking. We are glad to hear that overall the Villa Mas Ambros was very comfortable. When you book a vacation rental on our website, all the information that appears online is information the owner added to their listing when they created the advert. We understand that in this case, the owner had ticked under amenities certain items when they should have not. We have spoken with the owner since then and helped them update their listing. About the property booked, the advert online however did have listed the additional costs that were due by their guests booking their property. The owner had added the details about the additional fees under their property details and house rules. Many thanks! Oliver- Tripadvisor Rentals Support
Superb apartment
Superb apartment, with fantastic view over the harbour.
We have used it for our holiday for two year running and booked it for next year. The owner is very friendly and helpful. We recommend this apartment.
11 de junho de 2024
Opinião espontânea
Very easy to navigate the site
Very easy to navigate the site, excellent communication from the site and the cottage owner
26 de junho de 2024
Opinião espontânea
Took my balance payment twice
Took my balance payment twice. They got on it pretty quick but I'm still waiting around 3 to 5 days for a refund...
19 de julho de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi David, thank you for taking the time to leave a review about your experience. I am sorry about the issues you faced with the payment of your booking. Please keep in mind that when we release a refund back to you it is processed within 24 hours, it is the bank that can take three to five business days to deposit the funds in your account. We advice that you contact them directly for any updates. I understand that this is disappointing but if you have any further issues with your refund please know that you can always contact our 24/7 customer service team. Thanks for your feedback! Michaelle - Tripadvisor Rentals Support
A Simple
A Simple, Pleasant Experience.
Had the holiday chosen and booked in no time at all, with very little effort. Nice and easy to use and contained all the information we needed to choose the right place for us.
15 de julho de 2024
Opinião espontânea
I pre paid in full.
I pre paid in full
I requested an invoice to prove, proof of payment. Was referred to Tripadvisor who cannot assist me.
I need the invoice document for my VISA application.
Without it I cannot go on this vacation. This is really not acceptable.
20 de julho de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Kris, thank you for taking the time to leave a review about the recent experience you had in our platform and also for taking the time to speak to me about your booking. As mentioned in our call all of the details for your booking can be found in your manage my booking site. The booking details along with payment information is visible to guest at all times. If you have any further questions please feel free to reach out to our 24/7 customer service team. Thanks for your feedback! Michaelle - Tripadvisor Rentals Support
Discovered property not available day before due to visit
One day before I was due to visit, I found out that the property (by Guest Homes) was not available as they had a long term rental. I had booked and paid in full 3 months earlier and received confirmation of the booking. Very difficult to contact Holiday Lettings and Guest Homes. Luckily I was able to find another property through a different provider.
13 de junho de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Harris, thank you for taking the time to leave a review about your recent experience. I am sorry that the owner canceled your booking the day before check-in. This is not the type of experience we expect for our travelers, but this is why we have our Payment Protection Policy to protect our customers when their booking is canceled. With our Payment Protection, we fully refund any traveler who has their booking canceled, as it happened in your case. Please keep in mind that we do not own or manage these properties so all cancellations and available dates are at the owner's discretion. Our 24/7 customer service team is always happy to help you in finding alternate listings in the area. Thanks for your feedback! Michaelle - Tripadvisor Rentals Support
I spent a fabulous long weekend with…
I spent a fabulous long weekend with friends at Hen Gamdda Fawr Cottage near Benllech in Anglesey. Not only was there everything you could ask for in the cottage but it was within easy walking distance of the beaches, restaurants and shops and driving distance of Beaumaris. I would highly recommend it as somewhere to stay.
10 de junho de 2024
Opinião espontânea
Lovely bright apartment
Lovely bright apartment. It was spotless and had everything you need for a self catering holiday. There are any amount of restaurants near by, all with nice views of the Marina. André who met us at the apartment when we arrived was courteous and helpful. My husband and I had a delightful holiday and would definitely return.
4 de junho de 2024
Opinião espontânea
Still locked out of my account with…
Still locked out of my account with Holiday Lettings/Trip Advisor. Now been a week. Many calls and messages later no better off. My matter has been escalated but no update since Tuesday. Allegedly this is because I did not provide information about the way I hosting. I did provide this information but that information is not getting through properly to Holiday Lettings/Trip Advisor. There is an issue with the system and I'm losing business though no fault on my own. A week ago I was told I had done all I needed to do. On Tuesday it was confirmed that I have submitted the information but it's failed. It's failed because the website is not allowing me to provide ID! Sort this out Trip Advisor/Holiday Lettings. This is an issue your end and I'm suffering. This is quite honestly making me ill with worry.
Your response is not good enough. It's Holiday Lettings fault that your validation process has an issue meaning through no fault of my own I am locked out of my account with no idea when this will sorted and losing business. No updates either I have spent literally hours on the phone, e mails, Facebook trying to get an answer as to when you will resolve the problem you have created.
It's literally making me ill with worry. Looks like the only option us owners have us to go to the press. Stop quoting legislation. You asked me to do something I did it's not my fault your system clearly has major issues!!!!
7 de junho de 2024
Opinião espontânea
Resposta da Holidaylettings
Hi Trevor and thanks for your review. We're sorry to hear that you're having issues with your account due to validation, and we understand this is upsetting. Please note that Tripadvisor has an obligation to make sure that owners and their listings meet all local and international regulations and take action when they don't comply to protect you and Tripadvisor from legal actions and possible fines from authorities. Please note that if you've failed on your first submission attempt, a member of the relevant team handling the validation will contact you to help you resubmit the form again and address any technical issues. If you pass validation on the other attempts, your account suspension will be lifted. When you've exceeded all attempts, a notification from the Trust and Safety team will be sent to inform you along with the actions they will be taking on your account. Due to the high number of validations, it might take them some time to send owners a direct email response to their validation submissions. If you're not sure where you are in the validation process, please contact our customer service team to review your account. Thanks for your feedback! Sylvia - Tripadvisor Rentals Support
First time user.
First time I’ve used this service and found it much easier than Airb&b.
Easy to navigate and quick response from owner.
The description and pictures were accurate too.
4 de junho de 2024
Opinião espontânea
dopo 3 mesi,ancora la mia struttura…
dopo 3 mesi,ancora la mia struttura non è presente,non si sono fatti più sentire,fortuna che ho pagato solo 100.00 euro.diffidate.
1 de junho de 2024
Opinião espontânea
Resposta da Holidaylettings
Salve Secondo Vena, grazie per la tua recensione. Ci dispiace che dopo tre mesi ancora non vedi l’annuncio della tua casa vacanza sui nostri siti. Dal tuo messaggio ci sembra di capire che avevi pagato 100.00 euro per pubblicare il tuo annuncio. Inoltre sembra che nessuno del nostro servizio clienti si sia fatto vivo. Per favore nota che per pubblicare un annuncio sul nostro portale non ci sono alcuni spese da pagare. Dal tuo messaggio sembra come se tu ti sia appoggiato a una compagnia per appunto create il tuo annuncio. La pubblicazione di un annuncio, o piu` annunci, e` completamente gratuita. Solo quando c’e` una prenotazione il proprietario paga una commissione del 3%. In piu`, una volta che l’annuncio e` pubblicato, questo appare entro 24 ore su siti come HolidayLettings e Flipkey, e entro 48 ore su Tripadvisor.com. Per creare un annuncio, per favore visita questa pagina, https://rentals.tripadvisor.com/it/register?m=28221. Cordiali saluti – Oliver - Tripadvisor Rentals Support
Spacious property with fantastic views…
Spacious property with fantastic views of the bay and convenient for the harbour.
It has well equipped kitchen and modern heating controls. With four floors, it has plenty of space for a large family. The patio overlooking the bay is a great space.
The secure private carpark is just across the road which unusual in Brixham and makes life easy.
Initially, we booked for a long weekend, however when our calendars became free, we decided to extend our stay. The vendor was very accommodating and made this easy; as was the whole experience, with excellent communication.
We will be booking again.
28 de março de 2024
Opinião espontânea
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