Hollandandbarrett Opiniões 21 965

Friendly helpful staff & products I can trust.

I found ordering online easy. Deliveries were prompt and packaged well and sent with care. Ordered multiple times and will again. Highly recommend.

I really like Holland & Barrett! The products are really high-quality. The prices can be a bit high, but there are often great offers, which makes it totally worth it. I’m super happy with my purchases and definitely give them 5 stars!

I popped in to ask advice about a little ache I’d begun to develop. The sales consultant was excellent and very knowledgeable of products on offer. I’m really happy with my purchase and the price.

Overcharged in store despite advertised offer price — and customer service was no help

I was overcharged at my local Holland & Barrett store for an item that was clearly on offer both in their marketing and on their website. When I raised this with customer service, I waited a whole week for a response — only to be told to go back to the store myself to sort it out.

That is simply not good enough. If your store charges incorrectly, the burden of fixing it should not fall on the customer. A week-long wait followed by "go back to the store" is not customer service — it's passing the buck.

I expected better from a brand that prides itself on customer trust. Would think twice before shopping here again.

I love my monthly shop at Holland and Barrett online. Some Great organic products and delivery to my door has been perfect every time

We use a lot of supplements since my daughters and I Ultra runners and the Byers location has Very few staff members that have much knowledge. I recently bought Spirulina that had passed the best use date and I believe the individual was a manager and was very condescending that the product would be expired. Plenty of other options when we spend a significant amount on creatine, collagen, spirulina and quite a few vitamins. Onwards!

I trust in their products! High quality and nice price!

They are close to where I live.
They always have what I regularly require
I find there prices very competitive
The staff are helpful and friendly

Good range of products and very convenient for me to Click and Collect to make sure they are available when I visit their stores. Often good prices too with their 3 for 2 promotion. Pleasant friendly help and service in the Teignmouth store. Thank you!

I love this shop. They always make sure I don’t miss my discounts :)

V good experience

Excellent Service instore or delivered. Products Excellent. Very helpful instore.
Thank you

Great service and friendly manner and so informative, talked me though everything that I needed , certainly went above and beyond. Harlow branch

During a recent visit to Holland & Barrett in Belfast city centre — what should be a flagship store — the level of customer service was extremely poor.

I entered the store intending to purchase sleep aid tea. However, three members of staff (two female, one male) were standing together engaged in a personal conversation, completely ignoring customers. The two female staff members appeared fully absorbed in what the male colleague was saying, with no awareness of the shop floor.

At one point, one of the female staff members looked directly at me and, in a noticeably abrupt and dismissive tone, said: “What do you want?” This was not only unhelpful, but frankly unacceptable in any customer-facing environment.

I observed at least three other customers leave the store without making a purchase. I did the same.

From a commercial perspective, this is deeply concerning. This is not just poor service — it is lost revenue in real time. Staff are being paid, yet the business is actively losing money due to a lack of basic customer engagement. That is not sustainable.

There also appears to be a broader cultural issue at play. The attitude displayed was disengaged and indifferent, and if left unaddressed, this kind of behaviour will damage the brand significantly. A flagship city centre store should represent the very best of the company — not undermine it.

I say this not simply as criticism, but because I believe the brand has strong potential. However, without immediate attention to staff training, accountability, and customer service standards, experiences like this will continue to drive customers away.

This is the kind of issue that, if corrected, could quickly improve both customer satisfaction and commercial performance. If ignored, it risks doing lasting harm to the business.

I hope this feedback is taken in the constructive spirit it is intended — to help protect and improve the future of the brand.

Very friendly and professional staff.
High quality products

Have ordered several times now from H&B and have been very happy with the speedy delivery and careful packaging which is rare these days. Great offers on the website too

Click & collect online was easy to use and they keep your items in store for quite a while so no rush to collect. Everything came bagged up well.

Nice customer service and very helpful 👍

Great to have supplements to support your healthy living. Very helpful staff on the shop floor.