Home Discount Opiniões 

403
TrustScore: 2.5 em 5

2,7

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Classificada 1 em 5 estrelas

DO NOT USE!! Ordered a chest of drawers through Argos. Hasn’t arrived, customer service is non existent, just an automated phone message saying they don’t take calls!! Argos need to ditch them as “tru... Ver mais

Classificada 1 em 5 estrelas

trusted seller via Argos . . . . ordered a double bed and a box was missing, have been contacting repeatedly to return for the past 3 weeks, they provided an evri drop off label but the item is too b... Ver mais

Classificada 4 em 5 estrelas

Well, delivery was amazing item delivered in less than 24 hours, that is beyond expectation. Only one little moan, the item we ordered was an adjustable radiator cover, the product once built is just... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I must clarify I did not buy directly from them but from my catalogue Studio/Ace. A single door I brought was damaged I contacted my catalogue who was not helpful at all! So done some detective work... Ver mais

Informações sobre a empresa

  1. Loja de móveis
  2. Loja de mobília para quartos
  3. Loja de móveis de jardim
  4. Loja de artigos domésticos
  5. Loja de mobília para sala de estar
  6. Loja de mobiliário de escritório

Informação fornecida por diversas fontes externas

We're one of the UK's Largest Online Furniture and Homewares Retailers. We sell a huge range of goods for your home including products for Bathroom, Bedroom, Living Dining Room, Fireside, Garden DIY, Kitchen, Laundry, Radiators, and much, much more. As we directly source and manufacture all our products from all over the world we have offices in UK, Far East and Brazil. As a result we cut out the middleman so we offer all our products at discount prices. This means some of our products will be up to 75% cheaper than other retailers. We are so confident that our prices are lowest in UK and if you find exactly the same product cheaper, we offer a Price Match Service.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

403 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 47% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(403)

72 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very polite efficient customer services.

Very polite efficient customer services. Sorted out my delivery address problem. Order arrived in good time.Furniture went together well and looks fantastic! Very positive experience.

5 de fevereiro de 2025
logótipo da Home Discount

Resposta da Home Discount

Thank you for your feedback! We're are pleased to hear that our customer service team could help and that you're happy with your furniture. It’s great to know everything arrived on time and looks fantastic. If you ever need anything else, we’re always here to help. Enjoy your new furniture!"

Classificada 1 em 5 estrelas

Avoid this company at all costs

Avoid this company at all costs, they are terrible for returns, I bought the item through Debenhams and have had nothing but poor service from purchase to now. They make it so difficult to return and therefore hold your money. I've still got the original boxed items in my hallway since delivery and it's been 3 weeks, 3 separate scheduled "collections" where you have to stay in for the driver who then never shows. I thought buying through Debenhams it would make the process easier but they aren't interested and just forward you on to the seller

27 de janeiro de 2025
Opinião espontânea
logótipo da Home Discount

Resposta da Home Discount

We’re truly sorry to hear about your experience and for the frustration caused by the return process. This is certainly not the level of service we strive to provide. We understand how inconvenient this must have been and would like to apologize for the inconvenience caused.
We’d like the opportunity to resolve this matter to your satisfaction. To do this can I please ask you to contact us directly by either calling 03450346734 or via email to returnsdb@homediscount.co.uk At the time of contact can you please supply your order number or delivery address postcode.
Once we have the above detail we will do all we can to resolve the ongoing issue.
Thank you for taking the time to bring this issue to our attention, and please be assured we will do all we can to resolve it without further inconvenience to yourself.

Classificada 1 em 5 estrelas

Poor QUALITY NOT A BARGAIN Bought a console cabinet for £89.99 was…

Bought a console cabinet for £89.99 was reduced in the sale from over £200 which I assumed meant it was good quality I should have known better . Managed to assemble it but can’t get the doors to fit after hours of trying . The unit is very poor quality in my opinion and not worth 89.99 let alone over 200 looks decent in the photos but very cheap . I bought it through Debenhams on line supplied by this firm don’t understand how this works

9 de janeiro de 2025
Opinião espontânea
logótipo da Home Discount

Resposta da Home Discount

Thank you for sharing your feedback. We’re sorry to hear that the console cabinet didn’t meet your expectations and that you had difficulty assembling the doors. This is not the experience we want for our customers, and we’d like to make this right.

Please contact us directly at 03450346734 or via email on customerservices@homediscount.co.uk with your order details, and we’ll be happy to assist. Whether it’s providing assembly guidance, a replacement part, or discussing other options, we’re here to help resolve the issue.

We truly value your feedback, as it helps us improve the quality of our products and services. Thank you for bringing this to our attention, and we hope to restore your confidence in us.

Classificada 5 em 5 estrelas

I was kept informed of delivery…

I was kept informed of delivery progress and delivery was exactly on schedule. Excellent product in design and quality and value for money. 5*****

20 de janeiro de 2025
logótipo da Home Discount

Resposta da Home Discount

Thank you so much for your feedback and 5-star rating! We're delighted to hear you appreciate that we kept you informed about your delivery and that it arrived when advised. As a business we strive hard to supply a quality product at a good price so to hear you’re happy with the design, quality, and value makes us very happy – we aim are continually working to exceed expectations in every way.
Thank you again for your fantastic review.

Classificada 1 em 5 estrelas

Awful experience

Awful experience, ordered a bed through B&Q as a verified seller, was expecting delivery and a driver turned up with no items in the van, was rescheduled and then no one turned up at all, contacted both seller & delivery company and no one can give me answers, apparently 1 of 3 items is missing in transit - still without item and cant get hold of anyone to find out what is going on.

17 de janeiro de 2025
Opinião espontânea
logótipo da Home Discount

Resposta da Home Discount

We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. This is certainly not the level of service we strive to provide, and we understand how upsetting it is to face repeated delivery issues without clear answers.

If you have not yet received a resolution to this issue please contact us directly at 03450346734 with your order details.

Thank you for bringing this to our attention. We appreciate your patience, and we’re committed to making things right for you.

Classificada 1 em 5 estrelas

Unhelpful inept unprofessional northerners.

Although they hadn't even processed my order, refused to change the delivery address and said all they could do was cancel it and refund me which may take 30 days. The credit card and my account address aren't registered to the delivery address so I will also report them to my bank.

25 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A nicely finished and sturdy desk

A nicely finished and sturdy desk, the instructions leaflet was relatively clear, and the process of assembling the parts was easy.
Item as described, very good value for money.

28 de outubro de 2024
Classificada 1 em 5 estrelas

Poor quality, damaged and poorly cut

Ordered 2 chests of drawers. Very quick delivery which I was happy with, however upon assembly it seems these are very cheaply made. Backboard protrudes the cabinet by over 1cm on both units. Damage to the drawer fronts and there’s gaps where the parts are not cut correctly.
Followed the instructions to a T.
When contacting customer service they offered replacement parts but as I pointed out I’d pretty much have to replace all of them to make it work and I don’t want to spend my time disassembling them in the ‘hope’ the new parts fit better!

17 de outubro de 2024

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