Home Discount Opiniões 

Easy to order and quick delivery.

Nice product. Fast delivery

Contacted the company to return one of the 2 bookcases I bought. The one I kept was of such poor quality I wanted to return the 2nd. I couldn’t find a courier that would do it due to the large size so I contacted the company via Manomano website (I bought it through manomano but had to contact the actual supplier). I emailed and phoned several times. I offered to pay them for the return postage etc. They repeatedly said I had to arrange the postage myself even though I told them I had contacted every courier service with no joy. They managed to send it to me so I don’t know why they couldn’t arrange pick up if I paid for it. Absolutely terrible service terrible product and terrible customer care.

Really quick with delivery and aslo good quality with furniture. We had had an issue and it got sorted out straight away .

Goods were dispatched on time from the warehouse according to the time frame given on purchase

Great bed frames, good quality and fast delivery! Will definitely use it again!

Item arrived with missing part but when i contacted Home Discount i was sent a replacement within two days. Thank you.

From start to finish this was. A*

good help on products and pre buying. but ordering 2 pieces of same range furniture was mixed. first piece delivered 8.30am first morning but had to chase delivery of the second piece as another courier was delivering it. after 3 phone calls I was reassured it would be there second day. as I had handy man booked. overall good products and prices and good help and customer service. I will use home discount again

wardrobe came within 24 hours which was amazing but some parts of wardrobe where scuffed n some small corners chipped off but i had had so much stress with a previous company i just built them amd dealt with it as i needed them up

I must clarify I did not buy directly from them but from my catalogue Studio/Ace. A single door I brought was damaged I contacted my catalogue who was not helpful at all! So done some detective work and found Home Discount LTD was the supplier to my catalogue. I googled the contact number and explained the situation, within 20 minutes I was passed to the relevant department and a brand new door was ordered.

Delivered within 2 days extra wrapped for protection from and damage. My catalogue is still yet to contact me so will buy directly from Home Discount LTD in the future

Sent me a damaged item, was poor in attempts to rectify the issue & poor communication methods making it difficult to sort any resolution - 2 weeks ongoing and the issue has still not been resolved, poor customer service.

Update:
They advised me to wait til 17/07/24 for a response I then emailed on the 17/05/24 due to lack of response, they threatened to close my case as I had not responded when I have responded and chased up a response from them myself and they sent the same response twice. They don’t read your queries or deal with them appropriately they also will not provide details for formal complaint upon request but instead ignore the question.

Disgusted! We ordered a table via Debenhams and when it arrived we just happily started building it. Non the wiser we throw out the box with the other boxes we had laying around as we moved into our new home. Once it was built we noticed deep scratches in two of the three nest of tables. We contacted Debenhams straight away and a day later they said we needed the batch number from the box and we had two options (which was stated by this company) we could get a replacement or we could get 10% back (of £60) and keep the item! What? It’s been less than 14 days we should be getting a full refund!! And £6 won’t cut it! We are living in our new house which we paid for nice things and you want to give us £6 back?? No I don’t want another product from you as you clearly don’t take pride in what you are selling! AVOID AT ALL COST! I wish I looked on hear first before ordering however as it was via Debenhams (a ‘used to be’ trusted) company, I was none the wiser

A very bad product. Drawers do not align even after following guidelines and marks for screws. Drawer roll out straight when pulled. A total waste of money. Will have cough out some money to get it discarded.

Delighted with the radiator cover and delivered quickly.

I have placed my second order with home discount which was a step ladder and I can say that the service was second to none.

The item was easy to purchase and I was kept informed throughout. The item was delivered in a fast and timely manner and is exactly as described.

Will order again

I ordered a wardrobe from home discount Ltd and less than 12 hours later I tried to cancel the order but home discount Ltd wasn't having any of it. They tried to tell me that the order had already been shipped but the courier manifest contradiction of that is clear to see. I ordered it at 11 o'clock at night and tried to cancel it first thing the next day about 9.45am and when I phoned home discount Ltd today the man I spoke to said that they don't work 24 hrs a day because the courier manifest states collect at 22.24pm Friday evening which is 12 and half hours after I tried to cancel it. Every time I tried to explain it to the customer service man he wouldn't accept what the courier manifest was saying and tried to convince me that it had already been shipped before I tried to cancel so if what he said about not being open 24 hrs and me ordering at 11pm and home discount Ltd shipping it before 9.45am sounds impossible because they would have to read the order get the order and prepare it for shipping and arrange for the courier to pick it up by giving the courier details of the order and the courier picking it up in a hour. But I find it funny because they sell the same item through amazon and it says usually dispatched within 3 days. I am disabled with severe COPD and this company thinks that because I am disabled that I am thick and stupid and don't understand how things work but I have worked in warehouses and it would be impossible for a big company like home discount Ltd to read the order get the order prepare the order and shipping it in a hour or two because don't forget the customer service man said that their company isn't open 24 hrs especially large items like a wardrobe. They tried to deliver it to me today but I refused delivery and now it's on the manifest as waiting for approval for return. I wouldn't advise anyone to buy from this company because even the customer service contradict themselves and it's a very poor customer service who seems to make it up as they go along . Isn't it funny that home discount Ltd only responds to 5 star rating reviews but I haven't seen any response to 1 star reviews. It's like they can't be bothered and knows that they are in the wrong but doesn't care about It's customers that has had a bad relationship with them

What brilliant service! Ordered item Friday Afternoon, delivered Saturday. 5 stars just doesn’t seem enough! Brilliant 😃

DO NOT USE THIS COMPANY!

Bought furniture less than 6 months ago, and the drawers have completely collapsed.

Customer service is shocking, not willing to address the situation or offer replacement or refund!

Scamming peoples money, and sending items unfit for purpose. AvOID!!

All great thanks! I cannot fault this company, the customer service is second to none and the products arrived very quickly too. Thank you!