Exactly what I wanted . But for people thinking of buying the safe item, be aware that it is 120volt US , not 240v AU , I have a step down transformer you might not.
HomeLoft Europe
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Leia as opiniões dos outros
Below is the positive follow up action from HomeLoft after my feedback on the good delivery status. Hi Tan, We hope this email finds you well. According to the tracking info... Ver mais
A empresa respondeu
Great customer service with super fast replies as we ran into problems with tax difference payments. Product was perfect and as advertised. The only problem that we had (which isn't typical-we were... Ver mais
A empresa respondeu
Even when delay happened you supported immediately and speed up delivery. So we managed to receive everything just on Christmas Eve to set up our bedroom finally. Thank you!
Very efficient service
Very efficient service. Highly recommend
14 de agosto de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Back up service polite
Back up service polite, friendly, helpful and efficient. Disappointed that product was shipped from US, which met no of European requirements regarding having samples analysed and sent to a lab with prepaid envelobe
11 de julho de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Michael,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Swapnil
Resposta da HomeLoft Europe
Hello,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
Delivered on time
25 de junho de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Very and quality
Very fast delivery. Item as described and genuine. Highly recommend it.
25 de junho de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hello,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
Company Review
Excellent Service and Delivery of goods.
Easy website to navigate.
Very happy shopping experience.
25 de junho de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hello,
We thank you for your valuable feedback. We value your thoughts and strive to provide you with the best products & customer service experience. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
A very good experience
I didn't use the water canner yet, but the shopping experience was excellent. I especially have to thank for the company's foresight regarding extra expenses like VAT and customs...
The canner itself is clearly handmade and not some second rate mass product from China - exactly what I was looking for. I'm really delighted with the whole experience.
14 de junho de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Petra,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
excellent swift service…
14 de junho de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Denise,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
The curtains are beautiful and just…
The curtains are beautiful and just awesome, like in the picture
27 de maio de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Romania,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
Great Customer Service
Great customer service with super fast replies as we ran into problems with tax difference payments.
Product was perfect and as advertised.
The only problem that we had (which isn't typical-we were not at the address where the package was being sent to) was the fact that there is a tax difference between Italy and Germany, so the Italian post office would not release the parcel until the tax was paid. Which also required original proof of ID. So we had to re-send it to our current address in Ireland (which also has a tax difference!) However, Homeloft refunded us the tax charge.
24 de maio de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
all went good
23 de maio de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Great customer experience from buying…
Great customer experience from buying to delivery
23 de maio de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hello,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I loved the item
I loved the item. The customer service could not be faulted. My problem was not knowing at time of purchase that the item was US voltage - I had assumed from site name I was purchasing EU-suirable appliances.. I think this should be signposted in future.
23 de maio de 2022
Opinião espontânea
Easy purchase experience via the…
Easy purchase experience via the website and furniture was as expected and quickly delivered
23 de maio de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Hannah,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I have received perfect service and the…
I have received perfect service and the item was delivered very fast. I was a little surprised I had to pay customs and grabbed homeloft who said that they woud pay the customs.The Money has gone into my account for custom👍👍👍
So can only recommend buying from them.
23 de maio de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hello,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Swapnil
Very disappointing experience
I ordered an expensive pair of curtains in February. I waited patiently for weeks and weeks but there was no sign of my purchase. I made contact with homeloft and was offered a replacent pair. When I questioned how long they would take as I really need the curtains I was then told mine were on the way. I waited again but still no sign so I made contact again. Now apparently my order is waiting somewhere but has a customs fee to be paid. The name homeloft Europe implies the company is based in Europe so why would I need to pay customs when that has never happened me before. I,m so disappointed. They have offered a 10 percent discount off my next order but this should have been a simple straight forward experience but instead has turned into an ordeal, so I,m hardly going to chance going through the same again.
20 de abril de 2022
Resposta da HomeLoft Europe
Hi Donna,
Thank you for your review. I'm sorry to know that you have still not received the order.
We acknowledge that your order was delayed due to we receving higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future.
We do cover the customs charges and do not expect customers to pay anything over and above what they have already paid for the order.
On checking the records, I see my colleague is in contact you, I would request you to liaise with him over the same email thread.
We do hope you will give us another chance.
Regards,
Lavina
Excellent thanks for everything guys
Excellent thanks for everything guys, smooth transaction and great service all the way
15 de abril de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Gerry,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Lavina
Everything came well.
6 de abril de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Vaba,
Thank you so much for your positive feedback. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Lavina
Exactly what I ordered
Exactly what I ordered, arrived in good nick and on time.
5 de abril de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Celine,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
The product was great
The product was great. But it did take a while for it to arrive.
5 de abril de 2022
Opinião espontânea
Resposta da HomeLoft Europe
Hi Bernadette,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
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