HomeSwapper Opiniões 

472
•
TrustScore: 2 em 5

2,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ **Excellent Service from HomeSwapper!** I’m absolutely delighted with the service I’ve received from HomeSwapper. I managed to find a home swap within just one month, which is amazing!... Ver mais

Classificada 1 em 5 estrelas

My landlord wouldn’t pay the fees for full account membership (even though they were the ones who suggested homeswapper) so I paid it myself via PayPal as requested. The payment has been taken and h... Ver mais

Classificada 1 em 5 estrelas

Homeswapper website is frustrating! I can't edit details where I'd like to move to. My landlord details are not right no matter how many times I correct it the wrong landlord shows up. Have to keep... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Firstly on trying to log in the screen is jumping all over ! Secondly the constant emails to say someone has ‘liked’ your property… who cares … i want toknow when someones interested in an exchange no... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviços para empresas

Escrito pela empresa

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

472 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 82% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(472)

65 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

10th Year Anniversary on Homeswapper in…

10th Year Anniversary on Homeswapper in January. To be fair the website is just a tool, but it's useless and there must be a better way to swap homes. The HA's should be dedicating staff for such a thing. The biggest problem lies with the tenants who are unrealistic in their expectations and fail to remember that most council homes are owner occupied and private rentals. They are unavailable to you. My street has 32 four in a block flats. Only 5 are HA. I am the only tenant who wants to move. Extrapolate that to most streets and your chances of securing a home this way are slim. My home is not good enough for most, despite garden, good neighbours, low crime, cheap rent and bills, free parking, great nearby facilities. They want to swap flats for bungalows and semi detached homes. Those who have them will swap with each other.

One man wanted a flat in return for his home. He was offered a new build, beautifully decorated in the best area of the city and he knocked it back. Another has a flat overlooked by a high rise and a noisy sports court. He was offered beautiful home, quiet street with garden and knocked it back. Another lives in a flat and has knocked back several homes because I thought she wanted a semi-detached. She was offered a semi-detached in the area she requested and knocked that back too! It doesn't get better. I have come to the conclusion most are not serious about moving and have just added their home to see what comes up and unless their dream home is offered they have no intention of moving.

I have tried direct swaps, multi swaps. I am advertised on 3 home swap websites and even advertise on Gumtree. Nothing works.

Another major issue is allocation policy rules. One time I almost had a multi swap and the HA blocked the move due to a bedroom that is 5 foot by 4 feet. Not allowed this spare room the size of a cupboard and prevented 5 families from moving home.

Another had a top floor flat with no lift. Very disabled and trapped in their home. They wanted to swap for my ground floor and that was refused again down to one spare bedroom. The HA are not only not helping us but are actively making things worse. Social and personal needs are being overlooked due to rules.

Also have to watch out for scammers. I had a woman try to swap me her home. Turns out the building was riddled with mice. Do your homework if you are lucky enough to find a swap. Good luck!

13 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

The forced replies to all messages can easily be manipulated by exes to force contact

You have to reply to all messages, which might appear to be great for some to stop time wasters, but it's also a huge safeguarding concern for some when it can be equally misused by an ex that you've severed contact with for example. Having to reply to messages gives them control over you once again. They have the knowledge that they can message you and you have no choice but to reply, or loose access to home swapper messages. I think this is a huge safeguarding issue that should be addressed by the homeswapper team. There are people out there wanting to home swaps to escape people. There should be an option to not have to reply in these circumstances, even if it's just one no reply allowance per account.

1 de novembro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Jo, you only need to reply to the first message you get from someone. You do not need to reply every time they message you.

You can also “Block” other users if you do not want to receive any more messages from them.

If you’re having any technical issues or need some help with this, please contact our Customer Support team as soon as possible.

Classificada 1 em 5 estrelas

Avoid..

The android app has had thousands of complaints of crashing and freezing which was not fit for anyone to use, but they still forced it upon people asking them to pay for the service.

PC browser main website.
Absolute joke Homeswapper is, feels like it is ran by criminals.
Can not message any swappers on the website as it states I have not responded to all messages, the ones I have not replied to would be shown in RED colour.

There is no RED chats and I reply to 100% of all chats. So again more problems with the service.

I have messaged them but not holding my breath, they blocked me from using the app years back and I made a discrimination complaint. They blocked me as I made a complaint that the app was un-useable and had lots of issues.

Rather than sort the problem, they banned users to silence there voice an rights to complain regarding a paid service.

Not much to ask is it for basic common respect??

29 de outubro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi, we’re sorry to hear you’re having some issues with the mobile app and messaging other swappers. If the app is not working correctly on your device we recommend using the mobile website instead. It works on any device and has additional tools and features to help you find a swap that the mobile app does not.

With regard your messages, please contact our Customer Support team who will investigate and fix any problems you may be having.

Please note: HomeSwapper cannot and do not block anyone from using the app or website. The service is available to all UK social housing residents. If your landlord is a HomeSwapper partner, they may choose to not approve your membership but that is beyond our control.

Classificada 1 em 5 estrelas

Awful experience

I understand the platform can't really do much about it as they just offer a platform but it has timewasters galore here.

I experienced some timewasters and then came across another. I was going to swap my 1 bedroom house with a good sized garden for a 1 bedroom flat in another town (for health reasons). 1 bedroom houses are like gold dust so it should have been quite easy to complete a swap.

I expressed my concerns to this person about not wanting to deal with more timewasters and she assured me 100% she would never mess anyone around as she has been messed around before.

Trusting her (and to be fair, I was swapping for her tiny 1 bedroom flat, she was getting a house for it, so I didn't think there would be any changing of minds), we viewed each others homes and agreed on a swap. As paperwork was being filled in, I sent mine off and she messaged me saying she has changed her mind.

8 months later after no doubt she messed loads of other people around, she messaged me saying she had made a mistake and wants to go ahead with swapping. I told her no chance.

The problem is the people there. Mostly the people joining think a move would be nice but are settled and fine where they live so would only consider a move if something amazing was available. Then, as the process takes so long from start to finish with the paperwork and viewings, even if they agree initially to a move, there's a lot of time for them to pull out.

The problem is no comebacks on anyone either. No fees to pay or ban from the site for timewasting. They are free to do it over and over.

3 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Can’t sign in can’t find anyone to…

Can’t sign in can’t find anyone to contact without signing in I have premium membership Now just want to cancel! But can’t get on site

14 de outubro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi, if you’re having problems logging into HomeSwapper please contact our Customer Support team. You do not have to be signed in to do this, simply click on the “Contact Us” link at the bottom of the page.

Classificada 1 em 5 estrelas

I’m really getting sick off this site

I’m really getting sick off this site. a lot off these swappers are really living in a dream the homes there looking for just don’t exist on homeswap you’re asking for to much large garden large bedrooms large kitchen a nice lawn on suite bathrooms…… come on this is council or housing. We do not own our own homes be real and as for the time waisters if you don’t want to move don’t contact home swappers waisting there time please read what home swappers are looking for.
And the area they are looking for. Also don’t send messages if you don’t want a reply back stop home swapper was really good a couple off years ago but I’m sorry to say it’s gone down hill as for the 3 way swaps it doesn’t work that’s a load off rubbish they will do anything to get the home they want and that includes Lies I can only say beware and take your time don’t rush this is your home you’re home

8 de outubro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Euna, we’re sorry to hear that the experience or finding someone to swap with has been frustrating for you.

Obviously we can’t force people to move but we do have many features on the HomeSwapper website to discourage time wasters and help you identify them easier, e.g. “last logged in” dates, message reply badges and search filters to see only the most active swappers’ homes.

Classificada 5 em 5 estrelas

Big thumbs up!

The website was easy to use and communicate with other swappers through.

5 de outubro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Lucy, thank you for your feedback. We really appreciate it!

Classificada 2 em 5 estrelas

Initially seems easy to use and a great…

Initially seems easy to use and a great idea.

However, it is a bit soul destroying.

You can only respond to people who contact you and cannot contact anyone whose home you might like ( apparently you are supposed to be able to, as long as you have replied to all your messages)

However you can't and customer services are no help.

Good idea, but doesn't work.

19 de setembro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Maria, we’re sorry to hear you’re having problems with your messages. As long as you have the 100% Reply badge (for replying to all messages in the last 30 days) you should be able to start new conversations with swappers. If this is not the case, please contact our Customer Support team again with the details and we will ensure this is investigated further.

Classificada 2 em 5 estrelas

Absolutely a waste of time never any…

Absolutely a waste of time never any new tenants little activity or choice.

16 de setembro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Anthony, we’re sorry to hear you’re not having much luck so far. To increase the number of matches and interest in your home, there is some useful help and advice here - https://www.homeswapper.me/experienced-swappers/

Classificada 5 em 5 estrelas

Be patient.

Easy to enrol and fill in information. Notified of new Swappers by company. Can do a search yourself if you want to.

16 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible site

Terrible site . no-one will fix the problems on the site . So trying to swap is never going to happen.

14 de setembro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Lynne, we’re sorry to hear you’re having problems using the website. Please contact our Customer Support team with the details and they will be happy to help.

Classificada 1 em 5 estrelas

Highly unlikely to work

From the 100, you'd be lucky to find 1 peeson who has actually swapped. The system needs a whole revamp and upheaval. Bigger families need bigger places, but smaller families with bigger houses don't want to swap, don't blame them! Housing in London is a problem and the solution homeswapper offers does not work. The change needs to be froma lot higher up, someone is simply making money with this contract and not really fulfilling their obligation of actually finding a solution.

And I'm sorry, ain't no one falling for the fake reviews on here that this system actually works.

12 de setembro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi, we’re sorry to hear you’ve personally not had success finding a swap yet. Thousands of tenants do swap to a new home every year using HomeSwapper which is why we are the largest and most successful service of its kind in the UK and trusted by hundreds of Housing Associations and Councils. Any positive reviews are legitimate and Trustpilot has very strong and robust procedures to ensure this is the case.

Classificada 1 em 5 estrelas

Damaging effects to Families

It's too hard soul-destroying and
Makes you worry for months

My life is on hold and someone thinks they control your life

Takes months. Council’s are joke

House association alot better they give you chance

You do everything they ask and suppose to have answer in 42 days but there ia a loophole be WARNED

If they add conditionally approve before 42 dats and get your hopes
That gives them the right to make you wait longer and shatter your hopes and life

Be very careful and ask them to update the rules as its lies

12 de setembro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Debbie, we’re sorry to hear you’ve found the swapping process difficult. However, your issue is with the way the Council or Housing Association has dealt with your application for a Mutual Exchange (home swap). This unfortunately is nothing to do with HomeSwapper, we are only the website you can use to help find a swap. What happens after that is not within our control. If you have any issues with your landlord, we recommend you contact them directly. Thank you.

Classificada 3 em 5 estrelas

Got a match

Got a match, went the whole way, then the person I was swapping with changed their mind and pulled 5 days before the swap leaving me in the S...t both work wise, time wise and financially

1 de setembro de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Amanda, we’re really sorry to hear that. Hope things go better next time.

Classificada 1 em 5 estrelas

Rubbish

Crap been on for 2 half years still nothing no one ever replays back to you so given up all hope

27 de agosto de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Aaron, we’re sorry to hear you’ve not found a new home yet with HomeSwapper. Sometimes it can take a while to find the perfect match.

There’s some great advice here on how to improve your chances of getting a successful swap - https://www.homeswapper.me/experienced-swappers/

Classificada 1 em 5 estrelas

Time wasters

Waste of time and time wasters. I found oung women Homeswapper was rude. 1st one was reserve & quite.hung up on me when I was speaking. I had 2 block some of them because every time I asked their address, they was a long paused. They had no intention when there excuses, Oh I was busy.
Went from arrogant to worse. So I got my karma by telling them. Time wasters and told them how I felt. I blocked them. I went out my way to message them. The same houses and flats on there. No wonder 😔😴😔😴😔 half of people don't hav no luck. Or can't move. Never again I use this site.

11 de agosto de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Dawn, we’re sorry to hear you’ve had some issues with other swappers. The vast majority of members are courteous and serious about finding a new home, but unfortunately we cannot control what people do outside of HomeSwapper.

However, if you have any specific issues with the actual website, please let us know. Thank you.

Classificada 5 em 5 estrelas

Amazing site to find a home

Such a great site to find a new house or flat.
I managed to find a place where I call home and I'm so happy.
Give it a go if your looking to move

3 de julho de 2023
Opinião espontânea
logótipo da HomeSwapper

Resposta da HomeSwapper

Hi Louie, that’s great news. Thank you for the positive feedback and best of luck in your new home!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais