My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy check in. Friendly staff. Clean rooms. The location is right across the street from the American Airlines Center. I wasn't attending anything there but now I know where to stay when I do!... Ver mais
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same... Ver mais
A empresa respondeu
I informed representative my price range as "lower end". Stated I was visiting a friend in Norridge. Asked if he had other recommendation since Loew Ohare had 0 availability. He referred me to "sister... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Informações de contacto
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, Estados Unidos da América
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bom
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Devon was most helpful and professional…
Devon was most helpful and professional with making this reservation.
30 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I mistakenly duplicated a reservation…
I mistakenly duplicated a reservation at the Hampton Inn Newark Airport. I didn't know Hotel Planner was a third party (Expedia). When talking to an employee from Expedia the amount of the room changed while we were talking and he took the lower price not telling me this was a price with no cancellation policy. I already have reservations for November 21, 2026 which I have already paid for.
I feel this was an honest mistake and should have it cancelled. I called to cancel the next day September 27 or 28 just one day after I made the duplicate reservation. Could you please help me me cancel this mistake without cost. Hampton Inn said that they can't cancel the duplicate reservation themselves but Expedia must do it.
Thank you for your help.
Margaret Bodley
28 de setembro de 2026
Resposta da HotelPlanner.com
Greetings,
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request. If you have any immediate questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com!
Kindly,
Melanie P
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Room smelled of cleaner and must
Room smelled of cleaner and must. Price was increased due to some concert I was not attending.
23 de setembro de 2026
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Timoteo was wonderful to work with for…
Timoteo was wonderful to work with for my reservation. Very thorough, very knowledgeable, and very understanding about my needs. She went above and beyond to help me.
29 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Mary Jane was too assertive
Mary Jane was too assertive, pushing me with threats that I had to book NOW because bookings were going fast. She sounded like a record on high speed.
28 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Thank you so much for your help.
Thank you so much for your help.
Could not have done it without you!!
28 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Monika was amazing she was very patient…
Monika was amazing she was very patient with me and helped me with all my needs
28 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Laquinta
Lindsay was very contentious and courteous. Easy to make reservation.
28 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The lady I spoke with was professional
The lady I spoke with was professional. Thank you
27 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I found the hotel room I was looking…
I found the hotel room I was looking for. I stated that same hotel and wanted the same type of room and for some reason, I could not find it on any other site even though I knew it existed. Your site was the only one I found it on and I appreciate that. Then I proceeded to book my room for the wrong weekend and so I had to rebook it and cancel and that process was simple as well.
27 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very helpful and polite
Very helpful and polite! Anxious to spend the night in Gatlinburg again! Thank You
27 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Extremely helpful!
27 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very easy to find and book hotel
19 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Nice gentlemen thst helped me book
Nice gentlemen thst helped me book
27 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Great time they fund me a great room
Great time they fund me a great room
26 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Joey was very helpful in finding…
Joey was very helpful in finding exactly what I wanted. He spoke clearly and was easy to understand.
Very polite and professional.
25 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Doing grate job
Doing grate job. Very experienced person on the line. Thanks
25 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
It Was Caring
It Was Caring, Professional And Extremely Helpful In Regards To Making My Reservation Understandable And Easy. Thank You Very Much.
25 de setembro de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
1st hotel twice what showed on line…
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same spot. Then after cancel 1at booking in less then 10 minutes didn’t get full refund!
20 de setembro de 2026
Resposta da HotelPlanner.com
Greetings Kim,
Thank you for reaching out. Please be advised that we reached out to the property and requested a courtesy cancellation, but were advised that the penalty will not be waived for this reservation. Please keep in mind that our ability to issue a refund for the reservation is subject to the hotel's discretion. As a gesture of good faith we provided a 50% refund. Please let us know if we can be of any further assistance!
Kindly,
Melanie P.
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