HotelPlanner.com Opiniões 

Aiden was super helpful and made it easy I did another whole booking because he was so helpful!

It was very easy. I entered the dates location price range and type of rooms needed. In less than an hour I had multiple offers and was able to book 17 rooms for our group.

Anthony have done terrific job in helping in upgrade my hotel room. Quick and efficient. Thanks and God bless

The service provided was excellent and kind. She understood my need and made sure I got what was requested.

some issues with spelling otherwise very helpful!

Was told that there would be no penalty if i needed to cancel reservation if i paid $ 758.xx. ( we have a recent transplant patientbtraveling for wedding and health is not guaranteed) when the ‘receipt’ came it declared a one night penalty- i immediately called again - Justin said he would open an investigation into situation - I’m unhappy at being LIED to by your ‘agent/representative’!!!!!

Tina was incredibly helpful and diligent in her work. Thanks for assisting with an add-on to my existing reservation, Tina!

Elethu was kind and friendly. She was extremely knowledgeable and ask the appropriate questions. She also took the time to confirm everything for accuracy prior to booking my room!

Fast & courteous, gave me all info needed. Thank u April.

Shandy Paul was a great help. Everything was explained and what I was expecting.

Jason was very polite and extremely helpful. Jason is one of the few Customer Service people I have dealt with. That is a pleasure to work with. And I don’t remember the date I made the reservation so I just picked a date.

Quick, concise, and professional

She did so well then she didn't give me an attitude no nothing like that

She was very helpful with my questions and reservation.

Run away as fast as you can from this business! They make their website look like you are calling the actual hotel directly (and that is from the hotel GM I finally spoke to directly).
Booked 3 rooms for 5 nights each for a business trip saying we were not sure how long each person would actually be staying. After 2 nights the first guest checked out and that is when the scam came to light.... hotel could not reimburse for the rest of the booked nights. Called the number on the email and that is when hours and hours of calls began. Eventually was told refund amount for remaining nights for this guest. Asked for updated invoice.... did not receive, they sent the same as when I booked.
After 4 nights a second person checked out.... OMG the headache.... ended up talking to the hotel GM to ensure things were accurate because Hotel Planner was incompetent... after more hours on the phone was told the amount for the credit for the one night and again, asked for an updated invoice.... they sent the original one again.
After everyone had checked out I called again for the invoice, 24 hours you wait to get .... the same original one. This is a business trip so I need the correct invoice. And, the one they send doesn't even have their company name and details.
Unless you enjoy wasting hours and hours on the phone (they told me they cannot transfer calls and only have one phone line lol) you do NOT want to use this company!! I believe they figure if they are frustrating enough people will give up trying to get their money back. Currently waiting over an hour for them to get info about how to get my invoice.....

Absolutely terrible way of booking through AI person

Clear and transparent. No BS. And polite.

I was sold insurance on a hotel night at which I ultimate needed to cancel reservation and then couldn't get my refund back because my reasoning wasn't under what they accept. I never was informed of the specific reason that I could cancel under. When I buy insurance to reschedule or cancel that's my discretion hence why I bought insurance. Shady shady business. I called explained was hung up on them called back and filed a ticket for review of refund on the grounds there was zero explanation of this insurance that I bought. I was told I would here in 24 hrs 3 days later I had to call back to tell me they can give me hotel planner credit. Why would I want credit with a company that lies? They offered a fraction of what I paid . What a scam, most likely illegal. Never again.

Angelica was fantastic. She went above and beyond to accommodate me at a moments notice to have my employee stay near training center.