My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy check in. Friendly staff. Clean rooms. The location is right across the street from the American Airlines Center. I wasn't attending anything there but now I know where to stay when I do!... Ver mais
A empresa respondeu
I informed representative my price range as "lower end". Stated I was visiting a friend in Norridge. Asked if he had other recommendation since Loew Ohare had 0 availability. He referred me to "sister... Ver mais
A empresa respondeu
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Informações de contacto
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, Estados Unidos da América
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bom
11 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything was handled perfectly.
31 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Jesus was very professional and…
Jesus was very professional and accommodating. Thank you
31 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Tammy was very helpful in pairing us up…
Tammy was very helpful in pairing us up with the right room at the right price!! We greatly appreciated her help.
31 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings Nancy,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Helpful Employees
I was on the phone with Yesenia, she was very helpful and professional. I needed to do early check in due to our trip being delayed and she was super understanding. She helped me book through the phone and was fast and reliable!
31 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was fantastic
She was fantastic! Saved the wedding party. Thank you from the bottom of my heart. I worked in the industry for over a decade so I get it.
Thanks,
Thaddeus Feese
30 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The agent was knowlegeable and provided…
The agent was knowlegeable and provided addtl info on things we can do.Thank you!
20 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
undoing tax payer dollars as usual
I do not rent out hotel I need apartment and have government voucher they clock and ruin my government funding to save money for apartment often
16 de junho de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
Everything went wrong with this booking…
Everything went wrong with this booking from mispronounced names to too many rooms and not what asked for and to not receiving confirmation emails.. I have been trying to rectify the errors for 2 days being constantly left hanging on the line to irritating music and nobody dealing with my situation. I'm vastly out of pocket, with unsuitable rooms and 1 more room than I needed which I cannot amend because your system is failing to address and deal with it.
24 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Quick and easy.
28 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Sales Pitch
He tried to over talk me and would. It allow me to ask questions, but kept stressing the importance of booking right now to get the best rate. Very unprofessional.
28 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Adrian was great.
Adrian was fast and efficient in confirming my reservation. He was patient with any questions and was very clear to understand in the process. (No accent)
28 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The gentleman was helpful and courteous.
The gentleman was knowledgeable, helpful and courteous.
28 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Cleared my confusion on my reservation…
Cleared my confusion on my reservation dates and accommodated my needs with the Hotel desk. Good humor is always nice!
28 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Easiest reservation ever!
Tina was personable, courteous, and efficient. It was so easy to make my reservation. I am going on a two week trip and this was the easiest reservation yet! I will definitely use your service again.
-Kathleen Hartman
Wichita, Kansas
28 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Staff very friendly and patient
Staff very friendly and patient
20 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I was so relieved to talk to a real…
I was so relieved to talk to a real person and she was patient with my unfamiliarity with the process. She didn’t rush me and answered my questions about the location.
27 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Excellent reservationist!
Excellent reservationist!
Careful, clear, and kind!
27 de agosto de 2026
Opinião espontânea
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
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