Hunza G Ltd. Opiniões 

Resposta da Hunza G Ltd.

25/08/2026

Hi Zoe,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you received such outstanding service from Chloe. It’s lovely to know that her communication reflected the quality and care we strive to provide at Hunza G.

We’ll be sure to share your kind words with Chloe, and we look forward to welcoming you back for your next purchase!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

25/08/2026

Hi Aviva,

Thank you so much for such a thoughtful review!

We’re absolutely delighted to hear how helpful Ruby was and that she was able to go the extra mile to arrange a replacement dust bag for you.

We’ll be sure to pass your lovely feedback on to Ruby - we know it will mean a lot to her. It’s wonderful to hear that you had such a positive experience with our team, and we hope you continue to enjoy your Hunza G pieces!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

25/08/2026

Hi Semiha,

Thank you so much for your lovely review!

We’re delighted to hear how much you enjoy our collections and that you love the flexibility and fit of our one-size pieces. It’s especially lovely to hear that you found a matching set for your daughter too! We’re also pleased that our Customer Care team could help you quickly and efficiently.

Thank you for recommending Hunza G - we really appreciate your support!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

25/08/2026

Hi Hayley,

Thank you so much for your lovely feedback!

We’re delighted to hear that Chloe was able to help resolve the issue with your bikini so quickly and make the replacement process straightforward. We’ll be sure to pass your kind words on to Chloe, we know she’ll really appreciate them.

Thank you for your support of Hunza G.

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

20/08/2026

Hi Laura,

Thank you for taking the time to share your experience. We’re genuinely sorry that your first experience with Hunza G has left you feeling disappointed.

We completely understand that customers need to try swimwear on to determine the right style and fit. However, our returns policy requires items to be returned in unworn, resellable condition, with all hygiene requirements met. When a returned item shows visible traces of dirt, we unfortunately cannot place it back into stock or offer it to another customer.

We appreciate that this may be frustrating, particularly when you feel you only tried the swimsuit on briefly. However, we do need to apply the same returns standards consistently to ensure the quality and hygiene of every item we send to our customers.

We’re sorry that this experience has affected your impression of Hunza G, and we hope you can appreciate that our decision was based on the condition in which the item was received rather than an intention to make your experience difficult.

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

20/08/2026

Hi Fran,

Thank you for sharing your experience. We're really sorry to hear about the issues you've experienced with your Hunza G swimsuits, particularly as you've been a longstanding fan of the brand.

We'd really appreciate the opportunity to look into this further for you. If you haven't already been in touch with our Customer Care team, please could you reach out to us with photos of the affected swimsuit(s) along with your original Hunza G order number(s)?

Once we have these details, we'll be happy to review the situation and see how we can assist.

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

20/08/2026

Hi Alex,

Thank you so much for your lovely review!

We’re so happy to hear that Hunza G remains your favourite brand. It means so much to have your continued support and loyalty.

We hope to keep you stocked up with plenty more favourites for years to come.

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

18/08/2026

Hi N,

Thank you so much for your lovely review!

We're delighted to hear that you had such a positive experience with our Customer Care team. Your feedback means a great deal to us, and we really appreciate you taking the time to share it.

Thank you for choosing Hunza G, and we hope to welcome you back again soon!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

17/08/2026

Hi Katie,

Thank you so much for taking the time to share your lovely feedback!

We're so pleased to hear that our Customer Care team was able to resolve the issue quickly and make the replacement process as easy as possible. We know how disappointing it can be when a much-loved swimsuit develops an issue, so we're delighted we could help.

Thank you again for your kind words and for choosing Hunza G. We hope your daughter enjoys her replacement swimsuit!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

17/08/2026

Hi Laura,

Thank you for sharing your experience with us. We're sorry to hear about the issue you've experienced with your lilac swimsuit, and we completely understand your disappointment.

We'd like to clarify that our recommended care instructions are to wash Hunza G swimwear in the washing machine at 30°C with regular detergent. We do not recommend hand washing, as this can be ineffective at properly removing chlorine, salt, sunscreen and other residues from the fabric, which can affect the elasticity over time.

If you haven't already been in touch with our Customer Care team regarding the issue, please do reach out to us directly. We'd be very happy to review this with you and see how we can assist.

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

Actualizada a 14/08/2026

Hi Korina.

Thank you so much for your lovely review!

It was an absolute pleasure to help, and we completely understand how stressful it must have been with your wedding trip to Greece just around the corner! We’re so glad we could step in and get a replacement organised for you in time.

We hope you have the most magical wedding next week and an amazing time in Greece - we’re so pleased your new Hunza G swimsuit will be joining you for such a special trip.

Warmest wishes,
Jackie

Resposta da Hunza G Ltd.

14/08/2026

Hi Alice,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the fit of our long-sleeved one-piece wasn’t quite right for you.

We completely appreciate that swimwear is a very personal purchase, and that we all have different body shapes and proportions. While we design our styles with a wide range of bodies in mind, we understand that certain cuts and fits won’t work for everyone, and we’re sorry that this particular style wasn’t the right match for you.

We truly value your honest feedback and will make sure your comments are shared with our design and product teams as we continue to develop our collections.

Thank you again for giving Hunza G a try and for taking the time to share your thoughts with us.

Warmest wishes,
Jackie

Resposta da Hunza G Ltd.

11/08/2026

Hi Katie,

Thank you for taking the time to share your experience. We're genuinely sorry to hear that your swimsuit has reached the end of its life and understand why this has been particularly disappointing given your focus on investing in fewer, quality pieces.

We appreciate that three years may feel shorter than expected for a premium swimsuit, and we certainly don't want any customer to feel that their purchase has been wasteful. The longevity of our swimwear can vary depending on frequency of wear, exposure to chlorine, salt water and other environmental factors, as well as how the garment is cared for over time.

Our care instructions are designed specifically to help preserve the fabric and elasticity for as long as possible, and we encourage customers to follow these throughout the life of their swimwear.

We're sorry that your experience hasn't reflected the quality and longevity you expected from Hunza G. We truly value your feedback and will ensure it's shared with the relevant teams.

Thank you again for your honest feedback and for giving Hunza G a try.

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

11/08/2026

Hi Schnieder,

Thank you so much for your lovely review!

We're delighted to hear that our Customer Care team was able to respond quickly and assist you with your bikini. We're so pleased that we could provide a solution that exceeded your expectations.

Your kind words mean a great deal to us, and we're very happy to know that you had such a positive experience with Hunza G.

Thank you again for your support, and we hope you enjoy your new bikini!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

10/08/2026

Hi Lulu,

Thank you so much for your incredibly kind review!

We're absolutely delighted to hear that you were so impressed with the service you received and that we were able to make the whole process feel simple and seamless. Being customer-focused is at the heart of what we do, so your lovely words mean a great deal to the whole team.

We absolutely love hearing that you're continuing to grow your Hunza G collection - and we couldn't agree more that every woman needs a little Hunza G in her life!

Thank you again for your wonderful support. We look forward to helping you add many more pieces to your collection!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

10/08/2026

Hi Valentina,

Thank you so much for your lovely review! 😊

We're so happy to hear that you're loving your Hunza G swimwear and that you've had such positive experiences with our Customer Care team. Knowing you're a happy customer is exactly what we love to hear!

Thank you for your continued support - it really means a lot to us. We hope you continue to enjoy your Hunza G pieces and look forward to welcoming you back again soon!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

11/08/2026

Hi Valerie,

Thank you so much for your lovely review!

We're delighted to hear that you had a positive experience with our Customer Care team. We really appreciate you taking the time to share your feedback with us.

Thank you for choosing Hunza G, and we hope to welcome you back again soon!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

10/08/2026

Hi Alex,

Thank you so much for taking the time to share such a lovely and detailed review!

We're absolutely delighted to hear that you've had such a positive experience with Hunza G, from the quality of the swimwear to the support you received from our Customer Care team. It means a lot to know that we were able to make everything feel easy and straightforward, especially when you're shopping with us online and don't have a store nearby.

We're sorry that your original style wasn't quite the right fit, but it's wonderful to hear that you're looking forward to finding one that works perfectly for you. We hope you love your new style just as much as we do!

Thank you again for your trust and support. We can't wait to welcome you back for your next Hunza G purchase!

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

10/08/2026

Hi Emma,

Thank you for taking the time to share your experience, and we're sorry to hear how disappointed you have been with the discolouration of your swimsuit. We completely understand how frustrating this must be, particularly when it was a special purchase and you loved the fit.

As previously explained, as the swimsuit was purchased through one of our stockists, any aftercare or product concerns need to be handled directly by the retailer from whom the item was purchased. We appreciate that this may not be the response you were hoping for, but our stockist policy is clearly outlined on our website and is applied consistently across all customers.

Whilst we understand your concerns regarding the colour, we unfortunately cannot make an exception to our policy. Doing so would create inconsistency in how we handle similar cases and would be unfair to customers who have followed the correct process through their retailer.

We would strongly encourage you to continue pursuing this with the boutique you purchased from, as they are best placed to review the item and advise on the resolution available to you.

We're sorry that we haven't been able to assist you directly on this occasion, but we do hope the stockist is able to resolve this for you.

Warmest wishes,

Lily

Resposta da Hunza G Ltd.

10/08/2026

Hi Ilene,

Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the outcome of your claim.

We completely understand your frustration, particularly given the investment you made in your Hunza G swimsuit. Unfortunately, on this occasion, we were unable to assist because the item was purchased over two years ago and, as part of our assessment, we found that our recommended care instructions had not been followed.

Our care guidance is in place to help maintain the elasticity and longevity of our swimwear, so we're unable to consider the resulting deterioration to be a manufacturing fault where these instructions have not been followed, particularly outside of our warranty period.

We're genuinely sorry that we couldn't provide the resolution you were hoping for, and we appreciate you taking the time to share your experience.

Warmest wishes,

Lily