I’m now onto my second pair and what I thought was a defect in the first appears to be a systemic issue. Both times my swimmers have gone completely sheer despite following care instructions. It seems... Ver mais
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Leia as opiniões dos outros
I had such a lovely experience with Hunza G! Sabeekah who handles my issue was incredibly kind, quick to respond, and genuinely helpful. They helped resolve my issue quickly and smoothly. I really ap... Ver mais
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I had an issue and had to correspond with customer service ..the service and level of courtesy and understanding was exceptional and the “go to” position was to resolve and not dispute . It was so re... Ver mais
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Unfortunately the bikinis i ordered after wear became heavily stained. Their customer service was fantastic. They listened to my concerns, replied promptly and offered a full refund. Excellent cus... Ver mais
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Informações sobre a empresa
Sobre Hunza G Ltd.
Escrito pela empresa
With modern nostalgia at its core, Hunza G has grown to become an iconic brand synonymous with the beach. Its 80’s roots bringing a cool and contemporary twist to beachwear in powerful hues. With a One Size Fit mantra made possible by figure flattering fabric that flexes to sculpt and support all shapes, the secret to Hunza G is to wear it how you want to.
Hunza G's one size stance is not only an effort to remain an inclusive brand, but also reduces the risk of over-purchased sizing on a commercial level. Ethical and comfortable, each piece will see you through a lifetime and all that it brings – pre, during, and post pregnancy – as well as any other life changes your body goes through. Hunza G places emphasis on timeless pieces that hold the same value today as they will in the future. If looked after carefully, they can be passed down through the generations.
Shop Swimwear
Shop Clothing
Shop Baby & Kids
Contact Us
Our Warranty
Escrito pela empresa
- We offer a one-year warranty on orders purchased directly with Hunza G
Informações de contacto
51-52 Frith Street, W1D 4SH, London, Reino Unido
- +44 141 673 8226
- customercare@hunzag.com
- www.hunzag.com
4,3
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
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Amazing customer service
I contacted Hunza G regarding an issue with a swimsuit, and their customer care team handled everything with kindness and professionalism. They responded quickly, carefully reviewed the photos I sent, and arranged a replacement for me. I really appreciated how attentive and helpful they were throughout the process. Thank you for the wonderful service!
31 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi there,
Thank you so much for this wonderful review!
We're so glad our team could sort things out quickly and get a replacement arranged for you. I will be sure to pass this positive feedback on to the team.
Thanks again for your kind words!
Kindest,
Amber
Hunza G's customer service was…
Hunza G's customer service was excellent. So helpful, prompt, and informative throughout the entire process. They answered all my questions quickly and made everything easy. A great experience from start to finish!
30 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Holly,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience with our Customer Care team. Providing prompt, helpful and informative support is something we always strive for, so it's fantastic to know we were able to answer your questions and make the process as smooth as possible.
Your kind words truly mean a lot to us, and we'll be sure to share your feedback with the team.
Thank you again for your support, and we hope to welcome you back to Hunza G again soon!
Warmest wishes,
Lily
Really amazing customer service
Really amazing customer service, the response time, the attentiveness, the consideration. I don’t think I’ve experienced customer service as good as this ever before! Hunza G are a huge brand but the response I got felt like I was talking to a friend who had a little company selling bits and bobs from home and she had all the time in the world for her customers. Its really left me feeling so appreciative.
30 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Holly,
Thank you so much for your incredibly kind review.
Reading your comments has genuinely made our day! It means so much to hear that you felt so well looked after by our Customer Care team. We always aim to provide a personal, thoughtful service, so knowing that our support made you feel like you were speaking with a friend is the highest compliment we could receive.
Your kind words about our responsiveness, attentiveness and consideration are truly appreciated, and I'll be sure to share your feedback with the team - it will mean a great deal to everyone.
Thank you again for taking the time to share your experience and for choosing Hunza G. We hope to welcome you back again soon!
Warmest wishes,
Lily
It was concise and polite
I contacted the customer care team from Japan regarding a product I was considering buying.
I had been hesitant to make the purchase because I couldn't physically handle or examine the item and its materials, but I received concise and precise answers to my questions. I really appreciated the speedy response, especially given the time difference—it is currently the middle of the night here. Although purchasing from overseas is more expensive, I have decided to go ahead with the purchase.
31 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Kaori,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that our Customer Care team was able to answer your questions clearly and promptly, and that you felt confident enough to place your order with us. We understand that purchasing from overseas is a big decision, so we're pleased we could provide the information you needed.
It means a great deal to know that our responsiveness made a difference, despite the time difference between us!
Thank you again for choosing Hunza G. We hope you love your new purchase, and if there's ever anything else we can help with, we're always here.
Warmest wishes,
Lily
⭐☆☆☆☆
I had high expectations for Hunza G given the price point (over $250 for a bikini) and the brand's reputation as a luxury swimwear company. Unfortunately, my experience has been incredibly disappointing.
After about a year of ownership, one localized section of my bikini became so worn that it turned see-through, despite me following the recommended washing instructions and taking good care of it. The only aspect of their care guidance I did not follow was wearing it in a hot tub approximately three times over the course of the year—a level of use I personally believe most customers would consider normal while on vacation.
When I contacted customer service, my claim was initially denied because of the hot tub use. Later, I was told it was because the suit was outside the 12-month warranty period, and finally I was told that "multiple aspects" of the care guidance had not been followed, despite no specifics being provided beyond the occasional hot tub use. Although they offered a 20% discount toward another purchase, I declined because I no longer have confidence in the product.
For a brand that markets itself as luxury, I expected a swimsuit that would last longer than a year and customer service that would stand behind its products. Instead, I was left with a $250+ bikini that is no longer wearable.
If you're considering purchasing from Hunza G, I would strongly recommend reading all of the care instructions before buying and deciding whether they fit how you actually use swimwear. Based on my experience, I won't be purchasing from this brand again.
29 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Emily,
Thank you for taking the time to share your feedback.
We're sorry to hear that you remain disappointed with the outcome of your claim. Throughout our correspondence, we aimed to be transparent about the reasons for our decision.
As explained, your bikini was outside of our 12-month warranty period and, following our review, we also identified that the care instructions had not been followed on multiple occasions. These care instructions are clearly provided on the label inside all of our swimwear and are designed to help preserve the integrity and longevity of the fabric.
Based on the information provided, we were unable to identify a manufacturing defect. Instead, the condition of the garment was consistent with wear resulting from use outside of our recommended care guidance, which is why we were unable to offer a replacement or refund under our warranty policy.
We appreciate that this is not the outcome you were hoping for. As a gesture of goodwill, we did offer a 20% discount towards a future purchase, although we understand you chose not to accept this.
Thank you again for your feedback, and we wish you all the best.
Warmest wishes,
Lily
I’ve been a customer of Hunza g for…
I’ve been a customer of Hunza g for years and I have most of the swimsuits in most colours. The quality is great and although pricey, they do last well.
Their customer service is unmatched. Would definitely recommend
28 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Gemma,
Thank you so much for taking the time to leave such a wonderful review.
We're incredibly grateful for your loyalty over the years, and it means so much to hear that you've built such a collection of Hunza G swimwear. Knowing that you've been pleased with both the quality of our products and the service you've received is exactly what we strive for.
Your kind words about our Customer Care team truly mean a lot, and we're so pleased we've been able to provide an experience that's worthy of your recommendation.
Thank you again for your continued support - we can't wait to welcome you back again soon!
Warmest wishes,
Lily
I had an issue with my bikini and…
I had an issue with my bikini and contacted customer service. It was so easy and my issue was resolved within 10 mins. They sent me out a replacement bikini straight away. Great customer service. Easy to get in touch with and quick response. ⭐️⭐️⭐️⭐️⭐️
27 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Katy,
Thank you so much for taking the time to leave such a lovely review!
We're delighted to hear that our Customer Care team was able to resolve your issue quickly and that your replacement bikini was arranged without any hassle. Providing a smooth, responsive service is something we really strive for, so it's wonderful to know we met your expectations.
We truly appreciate your kind words and your support of Hunza G. We hope you love your new bikini and have many happy adventures wearing it!
Warmest wishes,
Lily
Super responsive
Super responsive, helpful, and professional. Pleasure to deal with
19 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Lindsay,
Thank you so much for your kind words! We're delighted to hear you found our team super responsive, helpful, and professional. It was a pleasure assisting you, and we really appreciate you taking the time to share your experience.
We hope to welcome you back to Hunza G again soon!
Warmest wishes,
Lily
I purchased 2 Hunza G bikinis and both…
I purchased 2 Hunza G bikinis and both have not lasted longer than 3 weeks of being worn on holiday. The material started to frail. I reached out to customer care and they said that as the bikinis were purchased from a 3rd party retailer and not direct with themselves, they were not able to assist me. The 3rd party retailer do not stock this brand any longer so also unable to support. If this is a manufactures issue then why cant the manufacturer help?? Feel very let down by Hunza G as for the amount of money spent, i feel there has been no support.
17 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Alex,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
We'd appreciate the opportunity to look into this for you again. Please could you get back in touch with our Customer Care team, referencing your previous correspondence, and we'll be happy to review your case once more.
We look forward to hearing from you and hope we can assist further.
Warmest wishes,
Lily
Worth Every Penny!
I’ve had such a great experience with Hunza G from start to finish. The customer service is genuinely exceptional – my query was answered rapidly with real care and attention, (shout out to Chloe!) and I felt valued as a customer.
The Hunza G products are still just as impressive as when I bought my first HG swimsuit years ago (which is still in pristine condition, by the way). You really do get what you pay for – the quality is outstanding. The swimwear is incredibly flattering, comfortable, and made to last, with the signature crinkle fabric fitting beautifully. I’ve also been so impressed with the towelling coord sets; they’re effortlessly stylish, versatile, and feel luxurious to wear.
It’s refreshing to find a brand that not only creates timeless, high-quality pieces but also backs them up with thoughtful and attentive customer service. I wouldn’t hesitate to recommend Hunza G and will definitely be shopping with them again.
20 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi PDC,
Thank you so much for your wonderful review!
We're absolutely delighted to hear about your positive experience with both our products and our Customer Care team. We'll be sure to pass your kind words on to Chloe – she'll be thrilled to know she made such a positive impression.
It's especially lovely to hear that your first Hunza G swimsuit is still going strong after all these years. Creating timeless, high-quality pieces that our customers can enjoy season after season is something we're incredibly proud of, so your feedback truly means a lot to us.
Thank you again for your recommendation and for being such a valued member of the Hunza G community. We can't wait to welcome you back again soon!
Warmest wishes,
Lily
Really happy with Hunza’s customer…
Really happy with Hunza’s customer service. Ruby went out of her way to contact the warehouse to ensure my order was delivered on time, when I didn’t press express delivery.
17 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Beth,
Thank you so much for your lovely review!
We're delighted to hear you had such a positive experience with our Customer Care team. We'll be sure to pass your kind words on to Ruby – she'll be so pleased to know her efforts made a difference.
Our team always strives to go the extra mile wherever possible, so it's wonderful to hear that your order arrived in time for you.
Thank you again for choosing Hunza G. We hope you love your new purchase and look forward to welcoming you back again soon!
Warmest wishes,
Lily
Sheds microplastics
This swimsuit is poor quality. It realllly bothers me that this company would even bother with a Sustainability section on their website when their products noticeably shed microplastics after every swim (I am aware every swimsuit sheds some but this extreme)... I was covered in little black bits of the swimwear coming off onto my body and now it just continues to unravel slowly, like it's not properly hemmed. It's unjustifiable to not solve this basic problem.
13 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Sarah,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
This is not something we've encountered before, and we'd really like the opportunity to investigate it further. Please could you contact our Customer Care team at customercare@hunzag.com with your order details and a few photos of the swimsuit? Our team will be happy to look into this for you.
We look forward to hearing from you and resolving this as quickly as possible.
Warmest wishes,
Lily
Resposta da Hunza G Ltd.
Hi,
Thank you for your review!
We're so pleased to hear you had a great experience with our Customer Care team. Providing helpful and attentive service is something we pride ourselves on, so it's wonderful to know we met your expectations.
We really appreciate your support and hope to welcome you back to Hunza G again soon!
Warmest wishes,
Lily
Exceptional service
I have experienced exceptional service from the customer care team. They were not only responsive but also super helpful in resolving the issue I had. Thank you
13 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Kassandra,
Thank you so much for your kind words!
We're delighted to hear that you had such a positive experience with our Customer Care team. Providing responsive, helpful support is incredibly important to us, so it's wonderful to know we were able to resolve your issue and leave you feeling well looked after.
We really appreciate you taking the time to share your experience and hope to welcome you back to Hunza G again soon!
Warmest wishes,
Lily
Wanted to love it but who makes a…
Wanted to love it but who makes a bathing suit that isn’t chlorine resistant- especially for children!!
Got myself and my girls matching sets, understood that chlorine could cause fading but not to the extent it has. One of the lilac swimsuits is basically beige now after a week on holiday. What a horrific waste of money.
8 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi K.S,
Thank you for taking the time to share your feedback. We're so sorry to hear about your experience, especially as we appreciate how disappointing it must have been after purchasing matching swimwear for both yourself and your children.
We'd really like the opportunity to look into this for you. Please could you reach out to our Customer Care team at customercare@hunzag.com with your order details and a few photos of the swimwear? Our team will be happy to review your case and assist you further.
We look forward to hearing from you and hope we can help resolve this.
Warmest wishes,
Lily
Amazing customer service
The customer service team have been amazing to deal with. They fixed my issues quickly and I am very happy with my new bikini!
8 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Harriet,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with our Customer Care team and that we were able to resolve your issue quickly. It's fantastic to know you're happy with your new bikini!
We really appreciate you taking the time to share your experience and hope you enjoy wearing your Hunza G for many seasons to come.
Warmest wishes,
Lily
Very responsive and helpful customer…
Very responsive and helpful customer service!
26 de junho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Ashley,
Thank you so much for your kind review!
We're delighted to hear that you found our Customer Care team responsive and helpful. Providing the best possible service to our customers is always our priority, so it's wonderful to know we met your expectations.
We really appreciate you taking the time to share your experience and hope to welcome you back to Hunza G again soon.
Warmest wishes,
Lily
I did have an issue with a swimsuit but…
I did have an issue with a swimsuit but the customer care team were amazing and have sorted out the problem with a replacement swimsuit! So grateful!
6 de julho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Hannah,
Thank you so much for your wonderful review.
We're delighted to hear that, although you experienced an issue with your swimsuit, our Customer Care team was able to resolve it quickly with a replacement. It's fantastic to know you felt well looked after.
Your kind words mean a great deal to us, and we're so grateful you took the time to share your experience.
We hope you enjoy your new swimsuit and continue to love your Hunza G pieces for many seasons to come.
Warmest wishes,
Lily
I recently had the worst experience…
I recently had the worst experience with Hunza G, despite being a loyal customer who has purchased multiple swimwear pieces from them in the past. This time, my order was a complete disaster. This caused so much pain and stress!
First, I noticed that half of the items I ordered were missing. When I inquired, they claimed the package weighed 0.7 kg, but their own consignment note listed it as 0.4 kg. This discrepancy raised immediate red flags. They lied to my face!
To make matters worse, one of the swimsuits, a Burberry design, arrived covered in black make-up. It was completely dirty and damaged. Additionally, the sarong came without any labels, and the entire order was delivered in a flimsy paper envelope that provided no protection for the items.
I found myself sending emails every day for ten days trying to resolve these issues. I provided all the necessary evidence, yet I received no apology or acknowledgment of the trouble I faced. This was particularly stressful as I was preparing for an overseas trip to celebrate my 40th birthday.
When I requested to return the damaged items, they said they would arrange for a courier, but no one ever showed up. A family member waited all day for the courier, but nothing happened, leading to even more stress. Now, they are holding almost a thousand dollars worth of my money until they receive all the damaged products I highlighted. I had to spend more money on other items.
Given this experience, I would strongly advise against purchasing from Hunza G again. The lack of accountability and customer care has left me incredibly disappointed.
Edited
Insane customer experience! Please people I ask you not to trust this brand! I tried to rerun the damaged products and absolutely nothing! No money back, they are holding my money ! This company will take your money and send you absolute garbage!!! Do not trust!!!
28 de junho de 2026
Opinião espontânea
Resposta da Hunza G Ltd.
Hi Kate,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear how disappointed you are with your recent experience.
We completely understand how frustrating this situation has been, particularly given the timing ahead of your special trip.
We would, however, like to clarify that our Customer Care team has been in contact with you throughout the investigation, providing updates each day as new information became available. Whilst we appreciate that investigations can feel frustrating, particularly when they take longer than expected, it is important that we follow our internal processes to ensure every case is reviewed thoroughly, fairly and based on all available evidence before reaching a resolution.
We never want any customer to feel unheard, and we're sorry that this experience has not met the standard you expected from Hunza G. Your feedback has been noted and will be shared internally as part of our ongoing review of our customer experience.
Warmest wishes,
Lily (Manager of Customer Care)
Stunning service, beautiful quality swimwear...
Hunza G swimwear has ALWAYS been amazing quality in my experience, but I have never written a review before for them except for THIS TIME because somehow they were able to deliver me 2 new swimsuits in a completely different country within a week. Such an amazing service and I am delighted. Thanks team!
26 de junho de 2026
Resposta da Hunza G Ltd.
Dear Georgie,
Thank you so much for your wonderful review.
It truly means a lot to us that, after being a long-time Hunza G customer, you chose to write your very first review following your recent experience with our Customer Care team.
We're delighted we were able to get your replacement swimwear to you so quickly, even while you were abroad. Knowing we could help make things right means a great deal, and we're so pleased to hear you're happy with both the service and the quality of your Hunza G pieces.
Thank you again for your continued support, and we hope you enjoy your new swimwear!
Warmest wishes,
Lily
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