Iberostar Hotels & Resorts Opiniões 356

The Iberostar Anthelia in Costa Adeje Tenerife was superb! From checking in to check out the service was 5*+
All of the staff were so friendly, helpful and worked so hard.
The hotel grounds were immaculate, and the beach front location was perfect.
The swimming pools were fantastic, very clean, the pool bar was excellent and the staff brilliant.
The buffet for dining was excellent, so much choice, freshly cooked food using high quality ingredients - something for everyone!
I would highly recommend this hotel! I never like to go to the same place twice as I like to try new places each time I holiday but this hotel would be my exception I would go back here in a heartbeat!

No una estrella, me alojé en Bella Vista Varadero y penoso, parecía un psiquiátrico, con cucarachas en los pasillos, moscas en la comida, sin toallas, sin papel higiénico,te venden un resort pagándolo a precio oro en El Corte Ingles y te arruinan las vacaciones.Lo he denunciado y hasta han falsificado una firma..dónde está la lopd?? Impresentables.. se pasan la bola de unos a otros

Sono attualmente a Iberostar Coral Level Esmeralda a Cayo Cruz in Cuba.
Il servizio è pessimo così come il cibo e la pulizia delle camere. Oggi mi sono visto negare una bottiglietta di acqua da mezzo litro. Questo hotel classificato 5 stelle non ne merita più di una purtroppo. Sto pensando di andarmene in un altro hotel anche se la vacanza è pagata fino a domenica 10 giugno. Una vergogna statene alla larga.
Roberto Trabucco

Fidèle cliente depuis des années je rencontre un gros problème aujourd'hui avec Iberostar qui aloue des chambres à des sites malhonnête. Aujourd'hui j'ai payé une réservation pour la somme de 4315€ et je n'ai aucune réservation enregistrée. L'un et l'autre se rejete la balle . Un service client minable qui au téléphone, vous demandes d'écrire votre requête par mail et jamais on vous réponds . Des mails qui en plus d'être sans réponses, ne sont pas traités ni envoyés aux services concernés. Personne ne souhaite faire d'effort. Je trouve ça honteux quand on sait que je suis cliente iberostar depuis quelques années et quand on sait que la somme de 4315€ se balade dans la nature !

Just returned from iberostar anthelia in tenerife. Fantastic hotel. All our needs catered for. The lounge bar staff were exceptional and all so friendly. Couldn't do enough for us, especially Antonio and Sara.

Just add GREAT!!!!! to the entire experience!!!!!! Food, service, drinks, staff support, staff spoke English, ambience, entertainment, helpful. We have traveled a lot and this was simply outstanding in every detail. Luis and Angel worked especially hard to meet our needs!!!!! They added extra touches to make our honeymoon special. Looking forward to returning soon.

We recently stayed for a week at the Iberostar Rose Hall Beach in Montego Bay, Jamaica. Firstly I was not impressed with the room even though I chose a superior room, it was very basic and the balcony was very small, the bed was lovely and big but a little hard. The bathroom ..... well decor was horrible and badly done, the door to our room looked like it had been kicked in at some point as it was split by the lock and also no information sheet in the room regarding restaurant and pool opening times etc and the gift shop is extortionately priced. Also the lifts kept breaking down. When you first arrive your are bombarded by welcome drinks and a promise of breakfast at another part of the resort stating that it is a 90min chance to have a look at the suites and have breakfast. This is infact 2.5 hours of hard sell for a Club membership for $30,000 plus. We said no 4 or 5 times before we finally walked out! We did not pay 4k for a holiday to be bullied into buying something we did not want. Must admit it put a real downer on the holiday. There were some redeeming qualities, The buffet Style Restaurant the food was good with a good selection and the infinity pool was lovely with a handy swim up bar. I unfortunately would not recommend this Iberostar hotel.

Hiermit möchte ich dem gesamte Personal ein Dankeschön aussprechen. Wir hatten im iberostar 7 Tage eine wunder bare Zeit

Stayed at the Iberostar Selection Paraiso Maya Suites

The positives, the hotel is in a nice location with a great beach and the staff are really nice, there are also a good selection of pools that were mostly well maintained.

The negatives, we have never experienced so many issues during any stay at any hotel around the world and are well travelled. Especially getting food poisoning twice during our stay here (we did not leave the resort so it did not come from anywhere else). Some examples:

The specific room we booked was confirmed and guaranteed by email by the hotel manager 5 days before our arrival. However when we arrived we were told it had been given to another guest and no proper explanation was provided.

Maintenance was done in our bathroom during our stay and we were not informed. A pile of dust and dirt was left.

We were told to book spaces in restaurants a week in advance but are unsure why as every time we went for diner all the restaurants other than the Japanese were all over half empty, this meant some nights you could not get a reservation in any of the resturants, even though there is lots of space and have paid for all inclusive. Assume the hotel is trying to save money by making people eat in the buffet

The El Tapatío Mexican Buffet restaurant was very poor. Our main dishes were not hot, or freshly cooked. It was the worst diner which is disappointing as we hoped to enjoy good Mexican food in Mexico.

The evening buffet was not great, some breads were stale and some dishes contained half cooked food and half raw food.

Room service food was delivered cold.

The pool towel policy to not reserve sun loungers was not enforced at all as the hotel claims. Half the sun loungers around the pool and at the beach had towels on but no people for half the day. You couldn’t find any free sun loungers after 9am.

The hotel shop prices are extortionate. A bottle of suncream will cost you $53.

There was also vomit in one of the pools during one afternoon and was there for over an hour.

We have emailed the hotel manager multiple times about the above and have not had any response. We would recommend staying in another one of the resorts in the area and avoid here as it is not worth the money.

Very nice resort .However, nobody speaks English so it’s hard to understand and get around . Also the manners of the staff are horrible . Me and my husband got ignored once they found out we don’t speak Spanish . Food is super cold and flavorless . Rooms are outdated

Our Family stayed at the Iberostar Royal Mansoor Resort and were very happy with the treatment we received by all the staff. We very much enjoyed our stay at the resort and the Kids really enjoyed the Star Club which had activities 3 times a day and the staff were great , they really looked out for the kids. Our stay was between 7-5-24 to 14-5-24.

Wir waren heuer als Gruppe auf Mallorca im Hotel Iberostar Playa de Muro.
Das Hotel ist top!
Zimmer sind sauber, die Mitarbeiter äußerst freundlich, kaum Wartezeiten beim Ein- und Auschecken.
Die ausgeliehenen Fahrräder konnten im nahe erreichbaren Fahrradkeller abgesperrt werden. Ebenso sind Waschmaschinen und Trockner verfügbar.
Die Lage ist top.
Das Frühstücks- und Abendbuffet ließ keine Wünsche offen.
Die Hotelanlage ist sehr gepflegt und sehr sauber. Hallenbad, Sauna und Fitnessraum vorhanden.

Einziges Manko sind vielleicht die zusammengeschobenen Einzelbetten.

Für uns kommt kein anderes Hotel mehr in Frage.

We stayed at the Iberostar Bahia de palma in Mallorca dates 2nd May - 7th May , the welcome we received at reception was outstanding we were offered a cold refreshment , chocolates and cold flannel to refresh after the long journey .
This set the standard enormously- rooms were very clean and well kept .
Staff were always accommodating with a smile , very helpful nothing too much trouble . This is the first we have stayed at a Iberostar and will definitely book again in other countries
Dawn Harman

Maanden geleden Star prestige geboekt bij Iberostar Sabila Tenerife en vandaag , 6 dagen vóór vertrek , krijgen we bericht van Sunweb dat er werkzaamheden, o.a. zwembad, op het 6de verdiep.

We kunnen dus niet genieten waarvoor we dus extra voor betaald hebben.

Geen compensatie.
Reed 2x bij Sabila geweest en telkens fantastische ervaring met lekker eten en vriendelijk personeel.

Dus niet nodig om extra te betalen voor Star Prestige.
Vriendelijke groeten.

If I could give this place zero Stars I would. DO NOT STAY HERE. The AC barely worked. Rooms were hot and humid. WiFi doesn't work. Room smelt like SH**T.
We checked in and checked out the same day. I don't know how this place is even in business. The front desk person said they were upgrading us and we were so excited about that... until we got to the room. It was a double bed instead of a king bed.
They said they could move us to a king bed the next day when we booked a king bed on our reservation.
Anyways you get the point. Stay far away from this Nasty property.

Iberostar Kantaoui Bay reception staff is horrible. Tried 3 days in a row to call and make a small surprise for my friend s birthday who stayed in the hotel. In 2 days i was waiting for and email with payment dates, nothing. 3rd day called again, they said oh we ll do that for free (it was a small cake and some decoration in the room) no worries everything will be nice.
So nice that it never happened.
🤮🤮🤮🤮🤮🤮🤮 liars

I contracted a full inclusive holiday. However the spa was not included and they told me I have to pay 60 Dinars per person (£16). I understand that treatments and massages would never be included but the pool and saunas should be. This is misleading because the photos show the spa facilities as part of the pool grounds. When I complained at reception the staff laughted at me which it was disrespectful and unacceptable. Essentially this is adevertised as a 5 star hotel but it has no sauna.
The air conditioning is not working until June 1st. Many parts of the hotel are in need of repair or modernization

They charged 50 euro’s extra because we returned the key late. Meanwhile we didnt use the room and the door was open 😡

Wir waren bereits in mehreren Iberostar Hotels ( Lanzarote , Agadir, Kreta und Fuerteventura - Teneriffa ist bereits gebucht )- wir sind in allen Hotels sehr herzlich empfangen worden und es war der gewohnten Iberostar Standard zu finden - alle Hotels waren top ! Sehr gutes Essen, Sauberkeit und wirklich freundliches und zuvorkommendes Personal! Auf Grund der top Erfahrungen buchen wir gezielt ausschließlich Iberostar Hotels !

The staff in the Lobby Bar were friendly and made us very welcome. A special
mention to Sara,Isme and Antonio who were all first class, a big thanks you to them.