Iberostar Hotels & Resorts Opiniões 356

Avoid booking with Iberostar Hotels & Resorts / onlinetravel.io. Terrible customer service, terrible refund handling, and an absolutely exhausting experience when trying to resolve an issue. Once they take your money, getting proper support or a fair solution is incredibly difficult.

I would never book with this company again and would strongly advise others to stay away.

If I could rate Iberostar Waves in Majorca zero stars I would! I rarely leave negative reviews, but this was by far the worst customer service experience I’ve ever had at a hotel. From the moment we arrived, the staff was dismissive, unhelpful, and completely uninterested in resolving concerns. Simple questions were met with attitude, and any issues we brought up were either ignored or handled with little professionalism.

What was most disappointing was the lack of accountability and empathy. Hospitality should make guests feel welcomed and valued, but this experience did the exact opposite. Communication was poor, requests were not followed through on, and management seemed unwilling to address problems appropriately.

For the amount of money spent, I expected basic courtesy and customer care, neither of which were provided. Unfortunately, the negative experience overshadowed the entire stay. I would not recommend this hotel based on the level of service alone.

Wir haben für den 22-29.5 Urlaub im neuen Iberostar Selection Montenegro gebucht und durch Zufall erfahren, dass das Hotel erst ab Juni öffnet!
Es gab KEINE Info von Iberostar und kein Versuch, uns eine Alternative zu bieten. Hätten wir nicht vorher davon erfahren (weil wir uns das Hotel auf der Website nochmal anschauen wollten), würden wir ohne Unterkunft am Flughafen stehen! Unglaublich!!

We stayed at Kantaoui Bay in Tunisia- best ever experience! The staff from reception, waiters, chefs, cleaners, bar attendants and lifeguards were amazing, friendly and very helpful. We also had an amazing tour guide Chafa who helped us book for quad biking at very affordable prices and was quite helpful and honest in explaining the currency exchange rates- the food was exceptionally tasty- so much variety and the drinks just kept coming. The rooms were very clean - we had an amazing week and are already planning our return

Hôtel très très moyen pour un 5 étoiles. Le restaurant et le personnel sont très satisfaisant. En dehors de cela. La musique autour de la piscine est insupportable. Si vous avez comme moi, le malheur d’être dans une chambre vue piscine avec supplément, vous aurez de la scène, musique, dance, latino toute la journée. Bonjour le repos. La salle des sports dispose d’équipement en très mauvaise qualité. Les deux vélos sont dysfonctionnels ne fonctionnent pas, j’ai passé mes deux semaines de vacances à leur dire qu’ils étaient cassées. Oui oui on s’en occupe monsieur et mon dernier jour de vacances rien n’était changé un séjour très cher et très décevant par rapport à l’hôtel Sentido par exemple si tu es juste à côté.

Iberostar 4* hotel in Tunisia.
It was really nice. Stunning hotel with beautiful ceilings in the reception area and food hall. All the staff were very kind and helpful. Our private pool room was brilliant. Inside was super clean and organised. Unfortunately there the private pool was extremely dirty and not usable at all. It was covered with algae over the tiles inside the pool. I asked for it to be cleaned and it took 4 hours for a member of staff to remove some floating leaves and top the water up, not clean it. I did make a complaint but gain the pool wasn't cleaned. So we paid for a private pool we couldn't use.
Very clean towels and dressing gowns but only enough for 2 guests not 3 as paid for.
The good was fantastic. A great selection of food, the absolute worst pina colada I've ever had 😝 Order one just for kicks. All inclusive was great, my husband liked the Tunisia red wine and beer. Bottled water any time was good and easy to get from food hall and reception. We booked 2 tours via the hotel which went well. Over all we had an amazing time and would use this hotel brand again and we would recommend it to others.
We would suggest the hotel takes our comments into consideration and also think about heating more of their pools including the private ones. You'll get more families booking them and returning.

Nuestra estancia en el Iberostar Waves Cristina en Palma de Mallorca ha sido simplemente excepcional. Viajamos en familia con nuestro niño de 2 años y no podríamos haber elegido un lugar mejor.
Desde el primer momento, nos llamó la atención la profesionalidad de todo el personal del hotel. Siempre con una sonrisa, extremadamente amables, atentos y dispuestos a ayudar en todo lo necesario, hicieron que nos sintiéramos como en casa durante toda la estancia.
La limpieza es impecable en absolutamente todas las instalaciones, desde las zonas comunes hasta las habitaciones, que además están cuidadas al detalle. La decoración del hotel es preciosa, moderna y acogedora, creando un ambiente muy agradable y relajante.
Uno de los aspectos que más disfrutamos fueron los espectáculos nocturnos: cada noche había algo diferente, entretenido y de gran calidad. Durante el día, la oferta de actividades es fantástica, especialmente para los más pequeños. Todo el hotel está claramente pensado para que los niños disfruten al máximo, lo que para nosotros fue un gran valor añadido.
Mención especial merece el restaurante buffet: la comida es sencillamente increíble, con una gran variedad y todo delicioso. Además, los camareros destacan por su simpatía, atención y profesionalidad, haciendo que cada comida sea una experiencia muy agradable.
Sin duda, una experiencia para repetir y un hotel totalmente recomendable para familias que quieran disfrutar de unos días inolvidables.

Short break stay at Iberostar hotel Jardin del Sol in Mallorca. We were among the first guests of the season and we booked their Star Prestige sea-view suite. All the staff offered exceptional service. Very welcoming, very helpful and very professional. Every area of the hotel and grounds were spotlessly clean. The hotel location was generally quiet apart from noisy vehicles delivering goods to the hotel behind our room. Vast choice of food in self service restaurant although the food itself wasn’t that hot and suffered from being over cooked. Overall we enjoyed our experience.

so disappointed to write this review as I treated myself to a 5star, all inclusive, post 50th birthday trip, which wasn't cheap. I arrived on the Monday night, Had 1 full day on the Tuesday. Had breakfast on Weds and then started to feel very unwell. Took to my room and didn't eat again for 24 hours hour. Experienced sever sickness and Diarrhoea which would have been attributed to something bacterial from the hotel. I know this because I didn't eat or drink anything from anywhere else. On the Thursday I was limited to bread and water, and a mini croissant. I decided to change my flight (at a cost) to Friday, a day early. 4 hour flight isn't to be taken lightly. They agreed to refund me the cost of the night I didn't take but am now in dispute with them to compensate me for the time i spent unwell. I couldn't use either of my speciality restaurant bookings, now could I use the buffets for 48 hours, or the free bars, mini bars etc. To the tune of £288 a night, they saved a lot of money from me being unwell. Thanks to them my trip was ruined and now they won't accept any liability. They keep saying they have high hygiene standards but something has clearly slipped somewhere, I even saw a restaurant worker leave a toilet cubicle without washing her hands. I will never stay in an Iberostar again. I will escalate this complaint. Please avoid. I've been to India twice and never got sick like that. Aside from this, there isn't anything nearby in case you don't want to do all inclusive, and the walls are paper thin. The banging of doors and snoring is disruptive. Sea view is distant and in the adults only area, is even more restricted by palm trees with no sun on the balcony. As it's such a mature persons hotel, no need to spend more money on adults only. Wouldn't return.

Still no repsonse from Iberostar Customer Service who said they would investigate my complaint, even after sending two reminders.

No wonder they have poor ratings on this website.

My complaint was ... When I made a complaint about AENA and passport control I received this response from a person who identifies herself as a Receptionist at Iberostar Selection Fuerteventura Palace,

'Great, we do not need people like you over here. Still enough tourists are coming over, we definitely don‘t need YOU at all cost! If you don‘t like what you‘ve voted well too late now. Time for holiday in the UK.'

I have tried to make a complaint to the hotel and they have ignored me. Complaint No - 07484673

Ping Quality Manager...

Very unprofessional response. Why did you not request my documentation to support my complaint before tipping the Receptionist off. She has now removed the Facebook posting, removed her place of work and blocked me from viewing her Facebook profile. I have now escalated this complaint to Head Office together with my complaint as to your handling of this matter.

Da kann ich mich der vorherigen Bewertung nur anschließen! Wir hatten auch das neue Hotel Iberostar Selection in Bar gebucht, welches dann leider noch nicht fertiggestellt war. Wir hatten das ebenfalls selbst herausgefunden und uns dann beim Reiseveranstalter gemeldet, die noch von nichts wußten! Iberostar hatte uns dann ein alternatives Hotel angeboten. Hier sollten wir uns innerhalb einer Frist entscheiden, ob wir das Angebot annehmen. Bereits 2 Tage später, noch weit bevor die Frist nur annähernd abgelaufen war, wurde auch dieses Angebot gecancelt! In der Mail von Iberostar war dann angegeben, wir könnten auf Sommer umbuchen. Das Angebot hätten wir gerne angenommen. Leider wurde uns dies nicht zum selben Preis angeboten. Die Preise waren so überteuert, dass wir schließlich storniert haben. Nach so einem Debakel erwartet man eigentlich ein Entgegenkommen vom Veranstalter. Statt dessen versucht man bei der Umbuchung noch die Kunden abzuzocken! Mein Fazit: Nie wieder Iberostar. Es gibt andere Ketten, wie z. B. das Maritim. Dort hatten wir noch nie irgendwelche Probleme!!

I recently completed a 5-night half-board stay at the Iberostar Grand Mencey, and to say I am disappointed is an understatement. This is marketed as a 5-star heritage hotel; in reality, it is a tired, corporate conference hotel that struggles with basic hospitality and hygiene.
The Room & Service:
Our initial "Superior" room was a disaster - located on a corner between two busy roads, making sleep impossible. When I raised the noise issue, the receptionist was dismissive, eventually shrugging her shoulders and turning back to her computer while I was still standing there. It took three members of staff and a "Head of" department to tell me nothing could be done unless I paid €200 more.
The only saving grace was Miriam/Marian at the front desk. Unlike her colleagues, she provided actual 5-star service, listened with empathy, and moved us to a quiet courtyard room the following day.

Cleanliness & Maintenance:
The hotel is "rough around the edges" is an understatement. Our first room had pubic hair in the bathroom, vomit stains under the toilet seat, and rusted steelwork. The beds are on wheels and constantly roll away from the headboard. The shower was a nightmare, fluctuating between scalding and freezing.

Dining:
The dining room was freezing in the AM (we had to wear coats) and chaotic. Tables were literally propped up by wine corks. Service was a shambles - on multiple days we had to scavenge for our own knives and mugs from other tables. The "egg service" resulted in a confusing mess of unwanted plates, and basic staples like scrambled eggs were often missing.

The Spa (A Health Hazard):
We paid €20 each to use the spa, which turned out to be a total scam. The jacuzzi was cold, the steam room had no steam, and the sauna was lukewarm. Worse still, I broke out in a full-body rash the next morning, which I attribute to the poorly maintained water temperatures and chemicals from the jacuzzi.

Summary:
This is a corporate conference hub, not a luxury retreat. If you want 5-star food and facilities, or better yet 3-star, you need to go somewhere else. I will never stay at an Iberostar again.

We stayed at the Joia El Mirador in Tenerife again in February /March and we have been staying here since 2018. What a wonderful place and right next to the beach. It’s absolutely amazing and if I could give it 6 stars I would do so. Thanks so much to everyone who made our holiday so perfect. A huge thank you to the management including Tiziana, Carlos, Leticia and just everyone who made our stay perfect. This is the best hotel and I highly recommend it for singles and couples. Everyone seems to come back and those just finding this wonderful place will return I’m sure. We can’t wait to return. Thanks to everyone who made it all so wonderful.

Absolute Frechheit von Iberostar!
Wir haben für Mai Iberostar Selection Montenegro gebucht und auch bezahlt. Wir haben selber per Zufall herausgefunden, dass das Hotel nicht öffnet, sondern erst im Juni.
Von Iberostar gab es keine Info! Geht gar nicht!
Und nun hält man uns ewig hin ob umgebucht wird oder nicht. Keine Kulanz, keine Alternative, keine Information! Und wir sitzen da mit nicht stornierbaren Flügen und haben kein Hotel.
Absolute Frechheit von Iberostar und dem Kundenservice.

We arrived at the Hotel and we were given the key to our room.
On entering the room it resembled a prison cell rather than a place for rest and comfort. One little table and chair the floor was dirty no coverings on the beds two singles pushed together. The bathroom was dirty worried about using the shower because it had mould in it. A dirty water jug that you had to take along the outside corridor to fill up as they recommend you don’t drink the tap water in Morocco.The towels in the bathroom were hard and dingy white didn’t appear clean. We were so upset we went to see the Jet2 rep and the manager of the Hotel, we were not given the option of looking at another room or that they would send cleaners in it was horrid. The rep asked us to stay one night and he would transfer us to another Hotel in the morning. We slept on top of the beds we didn’t feel able to get in them the whole room was dirty. We transferred to another Jet2 Hotel the next day to do this we had to part with a substantial amount of money but was assured on our return this could be sorted out with Jet2.
Unfortunately Jet2 have not been supportive at all and we ended up paying £4.500 for a holiday that should have been £2.500. We were vulnerable and worried about the accommodation so agreed to the transfer and parted with the extra money we were told it was to secure a room st the hotel we were transferring to but it now turns out they were cancelling our first booking and rebooking the next Hotel that was not explained to us at all by the Jet2 rep. We have approached Jet2 but they have flatly refused to compensate us for the accommodation in the Founty Beach Hotel. It is actually a disgrace myself and my Husband are 78 yrs old and 79yrs old and we had to find ourselves a taxi to take us to the new Hotel. Jet2 have not been supportive towards us. If we had known they were going to take this money from us we would have flown home. The Hotel was generally shabby I asked the manager to go and check our room but he declined. We will never place a package holiday with Jet 2 again their attitude and response was cold and demeaning.

Except for the IHG's DECEPTIVE MARKETING, our stay at Paraiso Maya with 23 other family members was fantastic! The employees could not have been nicer, or more accommodating if they tried. The property is HUGE, so bring shoes/flip-flops, etc., that you'll be comfortable in walking a lot!

Here's the DECEPTIVE MARKETING PRACTICE referred to earlier. They "CLAIM" you get a $600 CREDIT when you check in for purchases like a massage, water sports, etc- making it sound like they also include these at their "all inclusive" destinations.

YOU DO NOT GET A $600 CREDIT!!! What you really get is $25 off every additional $100 dollars spent on their resort amenities... to get your $600 off, you'll need to SPEND AN ADDITIONAL $2400 above and beyond what the weekly resort cost!

Also disappointing, was that AFTER I booked our large family trip, I kept getting emails for better offers of what I had already paid. When I called to see it they would honor the better price. I was told "NO". They could only credit my original purchase to use at a later date within a year, and pay (again!) the full "better offer" price to use for my planned and paid for trip.

I find both of these deceptive acts a complete and intentional misrepresentation and a terrible business tactics. There are many other all inclusive resorts all over the tropical world. We will be looking at those for the next family get-together of 25 people at once.

But again, ALL the employees were great!!!

Uncle Steve

Nous sommes arrivées à l’hôtel Iberostar Kuriat Palace à Monastir vers 2h30 du matin. Une chambre avec un seul grand lit nous a été attribuée, alors que nous avions expressément précisé lors de la réservation auprès de Promosejours que nous souhaitions deux lits séparés.

Le lendemain, nous avons dû quitter la chambre initiale, qui était :
- Sale
- Dotée d’une porte-fenêtre cassée impossible à fermer

Nous avons ensuite attendu plus de trois heures avant d’obtenir une nouvelle chambre, dont l’état était également inacceptable :
- Poubelle endommagée
- Rideaux moisis
- Housse de couette déchirée

L’état général de l’établissement est très éloigné du standing annoncé pour un hôtel 5 étoiles Iberostar :

- Intérieurs dégradés et sales (murs éclaboussés, mobilier taché, chariots en mauvais état)
- Extérieurs laissés à l’abandon et présentant des risques (bords affaissés, structures détériorées)
- Plage privée jonchée de déchets et d'algues.
- Installations non conformes aux visuels promotionnels (cages en bois fortement dégradées)
- Piscines brunes et visiblement mal entretenues
- Jacuzzi inutilisable faute d’eau

Ces éléments caractérisent une non-conformité manifeste entre la prestation vendue et la prestation fournie.

Stayed at the sabila in Costa adeje Tenerife for 10 days.
The staff are excellent the food is excellent
You have to book sunbeds ( perfect as no hassle ) and the pool staff( Camilla & Santiago ) are great a credit to the hotel as they are friendly and so helpful
Would recommend this hotel 100%

SAFETY WARNING: Food Hazards, Fire Alarm Failures, and Deceptive Sales Tactics
I am writing this to warn other travelers—particularly families—about the systemic safety and service failures at Iberostar Selection Paraíso Maya Suites. My recent stay (Feb 2–5, 2026) was a series of health hazards and deceptive practices that management refused to remediate.
SEVERE HEALTH & SAFETY RISKS

Food Safety: I observed high-risk perishables (sushi) being served at room temperature on the buffet, placed directly next to hot plates without ice. Room service was inedible and arrived smelling rancid.

Fire Safety: The fire alarm in our room malfunctioned and triggered repeatedly due to standard steam from the shower. Front desk admitted this is a known "technical fault" but offered no fix or room change, resulting in total sleep deprivation.

2. DECEPTIVE "RESORT CREDIT" SCAM
Do not book based on the "$400 Resort Credit" offer. These credits are a "bait-and-switch." They fail to disclose that the credits can only be used in $25 increments for every $100 spent. To use the "free" $400, you are forced to spend an additional $1,600+ at the resort. This is not a "credit"; it is a coupon for an upcharge.

3. SUBSTANDARD ACCOMMODATIONS
Despite the "Suites" branding, our room was constantly damp and cold. Housekeeping was non-existent until after 3:30 PM, and the noise from the floors above was unmanaged. The "Exclusive Member" areas are a joke; they are not monitored or enforced, leaving no seating for those who actually paid for the status.

MANAGEMENT RESPONSE:
I raised these concerns daily while on property. Management ignored me until check-out and has since refused any refund, offering only a "room upgrade" for a future stay. I will never return to an Iberostar property.

STAY AWAY. This resort prioritizes predatory sales over basic guest safety and honesty.

Je tiens a remercier toute l'équipe iberostar en relation avec le client pour la gestion et la réservation de mon hôtel .Un grand remerciement en particulier a Esther Viruez qui c'est occupé de mon changement de réservation de dernière minute et qui a trouvé très rapidement une solution malgré les difficultés rencontrées. Je tenais à mettre se commentaire car très souvent on met des avis lorsque cela ne se passe pas bien mais pour une fois je tenais a dire un grand bravo pour le professionnalisme et la rapidité a trouver des solutions grâce à toute l'équipe iberostar du contact center .