iilumo Opiniões 

406
•
TrustScore: 1.5 em 5

1,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Bulbs did not fit our car (even had someone professional look at it because we assumed it was us doing something wrong, but it wasn't). Their response was that 'it works for them'. So we had to pay a... Ver mais

Classificada 1 em 5 estrelas

Do not buy anything from this business, iilumo trying to sell lights for cars that are not compatible and then trying to blame the customers . Look elsewhere for lighting Worst company ever , no won... Ver mais

Classificada 5 em 5 estrelas

Fantastic quality, great packaging. The LED Kit for my Gen4 Liberty is honestly the best change I've made to it so far, I can actually see now! Great deal on the kit and super bright, especially the T... Ver mais

Classificada 1 em 5 estrelas

Bought RGB DRL modules for my BMW and one side stopped working after about 5 weeks. Installer confirmed the module had failed internally. Customer support kept asking for more videos and tests even af... Ver mais

Informações sobre a empresa

  1. Veículos e transporte

Escrito pela empresa

We specialise in high performance automotive lighting. Look to iilumo for LED & HID solutions. Shop with confidence & enjoy same day dispatch, extended warranties & risk-free returns within 30 days.


Informações de contacto

1,6

Muito mau

TrustScore: 1.5 em 5

406 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,6

Todas as opiniões

(406)

19 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautiful

Beautiful, everything I needed and came with iilumo print on the item (headlight ballast). Works perfectly nicely packaged. No complaints at all. :)

30 de novembro de 2022
Classificada 1 em 5 estrelas

Poorly made globes and horrible customer service

Poorly made globes and horrible customer service
Poorly made globes, which damage your vehicle. The company then ignore your emails and wipe their hands clean of you and ignores your emails. If I could give zero stars I would. Buyer beware, you have been warned. If you want cheap Chinese made products that don't fit properly and a company that posts their own positive reviews and none of the negative ones, then this is it. Do yourself a favour and stick with STEDI!

24 de novembro de 2022
Opinião espontânea
logótipo da iilumo

Resposta da iilumo

Hi Peter,

We've been selling our COSMIC+ HB3 bulbs for over 3 years now. If there were fitment issues, it would've been long resolved.

Sorry to hear that you damaged your vehicle during your own installation. If access to the bulbs were tight, we recommend to either have a professional install it (we have preferred installers we could recommend), or if you are confident with removing parts, to remove parts to gain better access to the bulbs. Trying to install the bulbs in a tight space working in a tight angle (car dependant) can make installation frustrating and thus can lead to damage.

Unfortunately, we aren't liable for any damages that you caused during your own self installation as it's not a product fault.

Classificada 5 em 5 estrelas

Bought a couple of t4s and t3 and they…

Bought a couple of t4s and t3 and they were sent out quickly and work very well. So I bought T10 indicator LEDs and they work very well. Didn't even have to use the led relay I bought as I was expecting hyperflashing.

14 de novembro de 2022
Classificada 1 em 5 estrelas

Low quality product, low quality support

Purchased a set of T20 turn signal bulbs for my car. When I first installed them they were hyper flashing and causing grief.

I had to ring and chase up iilumo customer service multiple times to finally get them to agree to replace the suspected faulty bulb (I had to tell them how to troubleshoot the issue). After they replaced the individual bulb they were working okay for a couple of months.
Not a big deal - I understand sometimes a faulty item happens, but how the customer service experience unfolds is an entirely different story.

A few months later the bulbs start overheating and are hyper-flashing every 5-10 seconds of turning on my indicators. If I let them cool down I can get another 5-10 seconds out of them.

Again, reached out to iilumo customer service - I get a reply to my first email and then nothing since. Weeks go by with no response.
I try calling multiple times during business hours to follow it up and the phone line just rings out (No option for a call back or to leave a message either).
I had to log a NEW support request for someone to finally call me.
Then they suggest I need a flasher relay to stop the hyper-flashing that their bulbs are causing (due to overheating), but they are not sure which one will fit my car, you'll have to figure it out.

I spent $200 on LED bulbs for my car, and now I'm expected to purchase an additional part that *might* fit my car. But don't forget shipping either.

31 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

How service should be

I had a black vue dash cam installed and was thoroughly explained the different features between models. I was advised a time and the job was completed ahead of time. The installer was very helpful explaining exactly how to use the camera and app.
I highly recommend these guys, thanks again

23 de novembro de 2022
Classificada 5 em 5 estrelas

Can be trusted and great products.

I placed an order via Illumo after watching from a distance and being very curious, a couple of car groups I'm in rated them well. So I bit the bullet and went for gold, everything from new headlights on the wife's car to tail-lights and internals on my car.
Couldn't be happier....brilliant customer support and feedback, was spoken to honestly, any issues were genuine reasons not a story, they certainly went above and beyond in my experience. And products have been brilliant, at this point I cannot speak about longevity as I've only had them a couple of weeks, but everything I purchased is as described or better.

4 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Accurate and friendly communication…

Accurate and friendly communication over the phone when I called in regards to postage and stock availability. The part arrived ahead of schedule and I was blown away with the quality. I will definitely be purchasing from you guys again.

24 de outubro de 2022
Classificada 1 em 5 estrelas
logótipo da iilumo

Resposta da iilumo

Hi Ben, the product you purchase should not affect or make the indicators hyper flash. Did you install other bulbs or components at the same time?

Feel free to get in touch with our support team (support@iilumo.com) to investigate this because it's very unusual for a side marker to make your lights hyper flash.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais