In our area imend has such a good reputation, rightly deserved for the friendly service, compentence and advice. I wouldn't bother going anywhere else! I know what they say is genuine and suited to... Ver mais
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Leia as opiniões dos outros
My mac laptop suddenly became extremely unwell and as a freelance designer my laptop is my world, so I was in dire trouble. iMend had fixed my iPhone previously so I hoped they could help me with my... Ver mais
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My wife's I phone became wet due to a leaking water bottle. I took it in to iMend in Upper Beeding about 10.30 am. At around 3pm I had a call to say that it had been checked and was now OK. I also ha... Ver mais
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Imend is a professional and friendly service. Hazel and Paul provide expertise and helpfulness in equal measure, sensitive to the wishes of the clientele. It serves its community, which, from what I u... Ver mais
A empresa respondeu
Informações sobre a empresa
- Reparação de telefones
- Loja de telemóveis
- Loja de computadores e acessórios
- Assistência técnica de informática
- Loja de Informática
- Suporte e serviços para computadores
Escrito pela empresa
iMend Ltd was founded in 2012 to provide a specialist repair service for the iPhone, iPad, iPod and Mac range of devices to the people of Sussex. We’ve since expanded our range of repairs to include PC, Laptop and android devices, all under one roof! We still pride ourselves on a foundation of solid customer service with a free 12 month warranty on our repairs. We keep a comprehensive stock of high quality repair components to ensure we repair your device as fast as possible. Whether it’s a cracked screen, slow computer, charging problems or your iPhone has gone for a swim, we can help. We also stock refurbished devices and most of your common tech consumables for the home and office; printer ink, chargers, cables, USB sticks and much more! Visit www.imendltd.co.uk for more information
Informações de contacto
3 Hyde Square, BN44 3JE, Upper Beeding, Reino Unido
- 01903 899545
- contact@imendltd.co.uk
- www.imend.com
Great repair
Great repair, kept in touch at all times courteous staff
17 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Richard,
Thank you for the great review!
We promise to maintain this kind of service.
A million thanks for booking with us.
All the very best~
iMend.com Team
Whilst I have used 4 times previously…
Whilst I have used 4 times previously and rated 5 star, this time was not a great experience. I had 2 iPhone 7+ screens replaced via their at home/office service. The experience from the point of placing the order for repair up to getting the 2 phones repaired was a good one. Unfortunately, 8 hours later, 1 of the screens that was replaced went faulty with an unrelated problem. I followed up with iMend leaving a voice mail and sending an email. 3 days later I had to call iMend having not been contacted by them. The technician was very professional and a very pleasant chap. The same technician returned to repair the phone at a time convenient to me. On the day he returned, he was unfortunately caught up in the tailback due to an accident closing the A1. He kept me regularly updated. Whilst this experience was somewhat tainted, i would still recommend iMend and will use again if needed. The phone is now repaired and looks like new.
16 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hello Gavin,
This is a sad news to us.
We have spoken with your technician about this and he said he has called
you already. According to your technician, an appointment is now set
and he promised to rectify this.
Please know that this escalation is being handled with care and surely your technician will
be flagged on this so this situation will not happen again.
We have advised your technician to resolve this and ensure that this will be handled properly
as expected.
Contact us if you need further help and we will be happy to assist.
Kindest Regards,
Michelle - iMend.com
Account Executive
0333 014 4262
hello@imend.com
Fantastic Job - Saved my iPhone 6S
When my iPhone wouldn't power up a local store suggested it might be power IC. I took to Apple in the hope of an "official" repair, but they weren't interested, instead pointing me to the new iPhones at £600 and up... not very eco-friendly IMHO.
I was adamant to find a repair shop, and iMend rightly has many thousands of positive reviews. I sent off the phone as per instructions, and after a couple of quick exchanges over phone and chat I was called back by Damien (Senior Technician I believe) iMend had replaced the failed chip and brought my phone back to life.
My phone arrived back today and I'm SO pleased it's back up.
Thanks so much guys - I heartily recommend you!
16 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Dave,
Fantastic day to you!
iMend is founded under the principle of providing alternative cost-effective and prompt repair solutions. We believe that your device deserves a chance to be repaired at an affordable cost versus throwing this in the bin and buying an expensive new one.
Damien is our Repair Centre Manager and a total star in religiously doing thorough follow-ups on all your repairs. He is also our go-to resource person re tricky technical stuff.
Many thanks for your support and high recommendations!
All the very best~
iMend.com Team
Great service
Great service. The screen was replaced within 30mins and the technician, Milas (Tech ID: 41277), gave me a free case. Very well recommended.
16 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Lee,
Good day to you!
Thanks for taking the time to leave this fantastic review.
Adrian Milas, we must say, is a total pro!
He did it again, and many thanks for your appreciation.
Cheers!
iMend.com Team
Brilliant service
Brilliant service, the engineer (Adrian) came to my work place and repaired my iPhone 6s screen in less than 30 minutes. I paid cash but had the option to pay by card which is very convenient. Adrian was very polite and professional.
16 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Rory,
I trust that you are as splendid as this leaves us!
Adrian is one of our go-to engineers.
He's been a cornerstone here at iMend - always reliable at delivering prompt and efficient repairs.
Your payment convenience is of utmost importance so we ensure you are provided with the option of paying using cash or card.
All the best,
iMend.com Team
Amazing!
Amazing! Booked Sunday evening and received a call at 8:15 asking what time I wanted the engineer to come and fix it, was even asked if I had any other issues with my phone other than the one I originally stated. Done within half and hour with everything working perfectly and fully checked by engineer, amazingly polite and would definitely recommend given the speed, convenience and fair price.
16 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Charlotte,
Thanks very much for this terrific review!
This serves as a reflection of the type of workmanship that we wish to consistently deliver to all of our valued customers like you.
Your greatest ease of service is our top priority and thank you for taking the time in putting some great words regarding this.
All the very best,
iMend.com Team
Asad was excellent and kept me informed…
Asad was excellent and kept me informed of when he would be arriving and once here he fixed the broken screen quickly and effectively so that I have a happy 11 year old that can use his phone again.
16 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Barry,
Good Day to you!
We feel we deserve a pat on the back once we hear positive feedback like yours.
This review definitely puts a smile on our faces for a job well done!
We're glad that your son is able to use his phone again.
Cheers!
iMend.com Team
Technician arrived and he was friendly
Technician arrived and he was friendly. Got on with the job of changing the broken screen. Sorted it and did a bit of cleaning too.
Thanks Imend will use you again.
16 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Antony,
Splendid Wednesday to you and thanks for sending in this review! ☺
Imperative to our full customer support is dispatching well-trained and professional engineers.
We work hand-in-hand as a team to sort out all of your phone repair needs.
Many thanks,
iMend.com Team
Phone screen was repaired nicely but…
Phone screen was repaired nicely but engineer left before it was even restored so have had to try doing it for the last five hours myself.
15 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Yasmin,
Apologies for this inconvenience.
I just spoke with your technician as part of the investigation and he said, when he arrived, your device was not working and badly disabled. This has been booked in for a Screen repair and the technician was able to perform this nicely like what you have mentioned on the review.
Since your device was disabled and you do not have a back up , he has tried to help restoring the iTunes. However, this failed 2 times as this did not work using your Mac Book and you do not have a Windows Computer to try this on. Hence, your technician has no choice but to leave.
The Screen repair took 25 minutes only but he stayed for 2 hours to assist you on this for free.
Normally, technicians would charge the customer for a Software Fix which is £34.99, but your technician is doing this for all his customers for free as a courtesy.
Please know that your technician is worried about this comment as we take this seriously.
He did his best to give the best repair and tried to help.
Your technician is very much willing to help if in case you have issues with the screen he replaced.
iMend is dedicated in serving our valued customer, provide the highest quality repair.
If you check our website, we offer a full, comprehensive 12 month warranty on all repairs . With the exception of water damaged devices.
We hope to get a response from you so we can resolve what ever issues you have.
Kindest Regards,
iMend Team
Great and immediate service!
Great service! I called at 10.15 to book in the repair and within 10 minutes I had a confirmation that someone would be with me within the next 2 hours. By 11.30 Wu was on my doorstep and phone repaired by 12.00!
15 de julho de 2019
Opinião espontânea
Fast same day repair service
Fast same day repair service at the convenience of my own home, with prices cheaper than high Street stores or market stalls. Couldn't be any better. Thanks!
15 de julho de 2019
Opinião espontânea
My wife dropped her Sansung Galaxy…
My wife dropped her Sansung Galaxy phone and cracked LCD screen.Was tempted to take to local repairer for speed but pleased I did not .Sent to Imend on Thursday pm received back Tuesday am in perfect order. This phone had previously been returned to BT under warranty for poor battery life, needed charging every few hours came back after one week and just the same, waste of space.Since returned from Imend battery has lasted 7 days before charging. they obviously know what they are doing. Cannot recommend highly enough.
15 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Charles,
Thank you for using our service and for your high recommendations.
We only use genuine Samsung parts and our tech team endeavours fix the soonest your device arrives at our repair centre.
Cheers~
iMend.com Team
The engineer was friendly and fast and…
The engineer was friendly and fast and did a very good job, Would happily recommend them
15 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Dominic,
We trust that you are as splendid as this leaves us! ☺
Paolo is one of the best engineers we have here at iMend, indeed!
Thanks for your recommendations.
Warm regards,
iMend.com Team
Quick turnaround
Sent on the Monday, back by the Thursday and they even gave me a £10.00 refund. Great company, quick timely response and good quality prodoucts.
15 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Ben,
Our tech team endeavours to always mend your device upon receipt at the repair centre.
We genuinely appreciate this awesome feedback!
All the best,
iMend.com Team
Excellent service
Excellent service! fast repair, chap very pleasant, would highly recommend!
14 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Josie,
Many, many thanks for this great review.
We commit to continue on providing exceptional service and your review is a total boost!
All the best,
iMend.com Team
This is the second time I've used this…
This is the second time I've used this companyand again their service is brillaint.
Very well organised, freindly, competent staff, lots of communication and very fast service.
14 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Fiona,
Thanks for your continued support.
Using our service again and being satisfied with it once again, equates to a consistent exemplary customer service!
This makes us all feel that our team effort pays off.
Cheers,
iMend.com Team
Very impressive
Very impressive, sent the phone by post and had it back 3 days later fully repaired
14 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Steve,
Happy Monday to you and we're glad we made a positive impression! ☺
All the best,
iMend.com Team
Used imend a few times now
Used imend a few times now, every time went smoothly and the technician knew what he was doing 20 mins in and out, repaired right in front of me so I knew what was happening.
Top service definitely recommend
13 de julho de 2019
Opinião espontânea
Used this company to repair my phone…
Used this company to repair my phone and found them very helpful, work was done quickly and at a decent price and most importantly they kept me updated throughout ; would highly recommend!
12 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Alice,
Good day to you!
Appreciate your high recommendations.
We always find ways to make it an easy experience for you from start to finish.
We keep you in the loop with the repair progress of your phone to give you a peace of mind as well.
Many Thanks,
iMend.com Team
Excellent
Excellent same day service and quality repair. As with all reviews to this nature I wait a while to check the repair is still OK after a few weeks. Device still working 100%. Very impressed and highly recommend the service from start to finish.
12 de julho de 2019
Opinião espontânea
Resposta da iMend Ltd
Hi Jon,
Excellent feedback:) thank you for appreciating our service!
iMend is committed in providing the best and quality repairs and we are
glad you were able to experience it yourself:)
Thanks for booking with iMend.
Kindest Regards,
iMend Team
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