Ardie was wonderul and understood my issue and resolved it. Also Ardie had great customer service and is a value asset to your company. I’m addicted to your graphic tees and basic tees as well. Most p... Ver mais
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Leia as opiniões dos outros
Canada Post seemed to have lost my items. Reached out to support for intotheam and they resent the whole order with notes to deliver to person so not lost again.
Great shirts that fit perfectly! I have ordered multiple times and enjoyed them so much I decided to join their membership program. Whenever I have concerns, I am able to reach out via chat to Ardie,... Ver mais
Went into support with a super frustrating situation. Order was marked delivered by Ontrac with zero proof of delivery. Mind you I was there within minutes to check around and even asked my neighbors... Ver mais
Informações sobre a empresa
Escrito pela empresa
INTO THE AM is a men’s apparel brand that champions creativity and self-expression. We design high-quality, comfortable clothing for the modern man who pursues his passions day and night. Since 2012, our mission has been to empower men to express themselves with stylish, durable apparel at accessible price points, ensuring you feel confident and inspired wherever your journey takes you.
Informações de contacto
240 S Loara St, 92802, Anaheim, Estados Unidos da América
- +1 888 438 5443
- support@intotheam.com
- www.intotheam.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Customer Support
I've purchased from Into the AM for many years and their quality has always been great. This time a wrong size was shipped, but Ardie from their customer service team was super helpful and quickly got the return processed for me to reorder.
How Customer Service Should Be❤️
Had an issue where the website charged me for a free gift. I sent an email right after to inform them of the issue. Ardie emailed me back the same day and explained how the issue will be corrected and that the info will be passed to the right department so it can be addressed and not happen again. Such a quick response and detailed notice of correct make for great costumer service.
Customer Support - Ardie
I had great support from Ardie. I was able to get answers and guidance to my questions.
My issue was resolved the same day it was submitted.
By far my favorite clothing store
By far my favorite clothing store! Best clothes and best customer service!
Ardie Was quick and fixed my concern…
Ardie Was quick and fixed my concern without any issues or delay and was very polite.
Amazing Service
Went into support with a super frustrating situation. Order was marked delivered by Ontrac with zero proof of delivery. Mind you I was there within minutes to check around and even asked my neighbors when it was marked delivered...nothing. Ardie provided superb customer service and ensured I was taken care of. Was hoping to bring the goods with me on travel but last minute this delivery issue happened so thank you Ardie and thank you Into The AM for accommodating. Quality of the tees are FAR better than TrueClassic. I'm a customer for life!! Exceeded expectations
Ardie provided a very prompt response…
Ardie provided a very prompt response and fully resolved my issue. I appreciate that over the years, this is the first time I've had an issue with an order, and that it was quickly resolved.
Not only is the quality of the product…
Not only is the quality of the product superb but Ardie with customer service was absolutely fantastic and easy to work with and very nice and concise communication as well as eager to please! Great experience all around!
Andrie was super helpful with a small…
Andrie was super helpful with a small mishap and the my order. Was very quick and easy to go over what was missing out of my order and already have the reship set up. Love the clothes and the service matches the quality of the clothes
Exchanged for a different size but…
Exchanged for a different size but happy with the shirts quality. Ardie was great making sure my exchange was completed and shipped quickly.
Sam was very quick & responsive to my…
Sam was very quick & responsive to my request. This was a great customer service experience.
Ardie was very helpful
Ardie was very helpful. They were able to offer the best solution available to address my concerns.
I ordered the Custom 9 Pack Basic Tee
I ordered the Custom 9 Pack Basic Tee - No Logo in black from Into The AM and could not be happier with the shirts themselves. The fabric is soft, lightweight, and breathable with that perfect modern athletic fit - it sits nicely on the shoulders and chest without feeling restrictive, and holds its shape wash after wash. These have quickly become the tees I reach for every day. The no-logo look keeps them clean and versatile for anything from casual outings to layering.
One of the shirts did have a seam start coming apart, which was disappointing at first. I reached out and Ardie handled it with quick, friendly, and efficient service. A replacement was sent out right away with zero hassle. That kind of responsive support turns a minor issue into a reason to trust the brand even more.
Between the excellent product quality and the top-notch customer care, Into The AM has earned a repeat customer. Highly recommend the 9-pack if you’re looking for solid, comfortable black basics that actually deliver.
Ardie = Fantastic!
Ardie was honestly so helpful and amazing. They went above and beyond to fix a mistake I made with my order, even following up afterwards to make sure I was satisfied with everything.
I usually dread having to speak to customer service, but this experience was truly one of the best.
It just goes to show how good this company really is.
Great shirts that fit perfectly
Great shirts that fit perfectly! I have ordered multiple times and enjoyed them so much I decided to join their membership program. Whenever I have concerns, I am able to reach out via chat to Ardie, who has helped me several times and is always friendly, helpful, and quick to resolve any issues. The shirts are comfortable, great quality, and the customer service has been excellent. Highly recommend INTO THE AM!
An Ideal Support Experience
Ardie was quick to offer an explanation and solution for a problem beyond INTO THE AM's control.
Into the AM always does a great job
Into the AM always does a great job. Even when things go wrong, they go out of their way to make it right. Being a rewards member is definitely worth it too. I spent over $300 and got $66 back to spend!
I recently bought 9 shirts and had them overnighted for a total of only $78. The shirts are amazing, Into the AM is amazing, and honestly, it’s pretty much all I wear.
My only wish is that they would come out with some stone-washed shirts. Maybe soon! :)
Loved the items as they fit well as…
Loved the items as they fit well as promised and arrived quickly . Thank you
Great Customer Service/Commitment to Quality
Buy these shirts all the time but had a QC issue with a couple t-shirts and reached out to customer service. Customer rep. Ardie got back to me right away and helped me out. Totally satisfied with the whole experience. Thank you!
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