En tant qu'artiste nous avons eu de bonnes années avec Jamendo mais depuis quelques années les paiements sont fait dans des délais aléatoires... et maintenant j'attends un paiment depuis presque un an... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... Ver mais
Bin seit 14 Jahren bei JAMENDO mit ca. 10 Millionen Streams und über 500 Tsd. Downloads. Leider werden seit einem Jahr keine Umsätze mehr ausbezahlt. Regelmäßige Anfragen zum Zahlungsstatus werden imm... Ver mais
We have been using Jamendo services in our store since 2023. We make shopping more enjoyable for our customers with background music. Jamendo offers thousands of songs divided by musical style. A year... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.
Informações de contacto
Luxemburgo
- www.jamendo.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 21% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service for listening and…
Great service for listening and licensing music! Very attentive and fast support!
Excellent content and search…
Excellent content and search capability, and very responsive customer service!
Fast help and problem solved in a few…
Fast help and problem solved in a few minutes
Responsive agents but shady policies
Their account backend is jank and the self-service options don't work particularly well so I had to contact support to update my email address.
I had a long thread with three different agents where they kept demanding I submit a copy of a photo ID in order to update my email...for "security reasons". This is absurd and highly suspicious.
Finally, after 4 replies, one of the agents agreed to change my login credentials without the photo.
They do not provide 2FA or other sensible security measures. The site also uses some dark patterns for the payouts. They have a 100.00 minimum to payout for *each currency* they transact in. That means if you've earned $50 USD and €50, you cannot collect either amount...this uniquely grubby payout scheme is in addition to the 70% commission they take. Compare this to e.g. Bandcamp who take 15% and pay you within 24 hours after every sale you make, no minimum.
Needless to say, I do not trust this site to securely store a photo of any of my IDs, nor do I trust them not to share or sell my information.
Pretty fast reaction and response time.
Fast and good communication
Ottimamente soddisfatto
Ottimamente soddisfatto! Azienda seria e professionale. Assistenza puntuale, cortese, dettagliata.
My experience of using Jamendo
I have been using this platform for several years. Everything is super, the support is good, they always respond quickly and provide high-quality assistance. Thanks!
Professionali e veloci nella…
Professionali e veloci nella risoluzione dei problemi.
Great for indie musicians
As a musician, I've had and continue to have a pleasant experience on Jamendo. Here, people can purchase licenses to use my music and I believe the platform does an excellent job in promoting the music available in their catalog. There have never been delays in payment, and there is a lot of transparency. In three years, I've had only two requests, and the support team contacted me very quickly, resolving my issues in a professional manner.
Best support ever
Best support ever! Thank you guys for all the help! 🫂🫂🫂❤️
Rapidité de la prise en compte des…
Rapidité de la prise en compte des demandes. Efficacité dans la résolution de problèmes. Politesse et respect.
Customer service helped me with my…login issues
Customer service helped me with my issue. They left clear and precise details that fixed my issue.
Great team
Team’avalability to find a solution to your problem - Thanks
Quick, polite and accurate
Response was quick, polite and accurate, exact information what I wanted to get from the support.
Five Stars for Attentiveness and Resolution
I was so impressed by the quick response to my query. In addition, they reached out to make sure my problem had been resolved. When I didn't respond for a day or two, they reached out again to check in on my problem. I was grateful for their advice and persistence in helping me resolve my issue.
fast & relevant & polite support service
Jamendo are wonderful people and a…
Jamendo are wonderful people and a wonderful team that helped me during a difficult time in my life!
I really love Jamendo!
I really love Jamendo because of how easy the site is to navigate and I also have discovered great music as well, such as their jazz and pop sections.
I also wish that they would have an app as well.
Sorting out legal claims with German GEMA
The team was very helpful in solving my unusual request. They took the time to understand the details, made the right calls and informed me about the process all the way. It was a great support experience!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
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