Jigsaw24 Opiniões 

You delivered exactly what we ordered on time. It works as hoped

Terrible customer service over a £4.99 refund

I rarely leave negative reviews, but the service from Jigsaw24 has been incredibly frustrating.

My order was supposed to be delivered next day, but there were problems with the delivery. On 14 September, Jigsaw24 agreed to refund the £4.99 delivery charge as a gesture of goodwill.

It is now 4 October and I still haven’t received the refund.

I chased them again on 24 September and also asked why several of my earlier emails had gone unanswered. I’m still waiting for a proper response.

The £4.99 isn’t the issue. It’s the principle. If a company agrees to refund a customer, it shouldn’t take three weeks and repeated chasing to get £4.99 back.

A simple delivery problem has turned into weeks of unnecessary emails and frustration.

Really poor customer service.

Invoice I1824585

Great range of products and superfast delivery.

Easy to order and came the very next day! Best price on the internet.

Inside Sales (Leon) was extremely helpful, and saved me many weeks vs. Apple's BTO. Great friendly service and will shop again if there is an opportunity. Thanks again Leon!

Product was well specified and competitively priced. Goods arrived as planned and work as expected. What's not to like?

helpful pre purchase advice and prompt delivery. Very useful to speak to knowledgeable human pre purchase to check appropriateness

Always good to get an update.
Very pleasant chat.
All questions answered
Thank you

For the second time, your website homepage promised 'next day delivery', and your product pages promised '3-5 working days'.

Yet two days after I placed the order, I got a generic email to say I could expect to wait 12+ weeks due to supply chain issues.

I appreciate that you didn't take my money, but as a business I can't afford to have such a massive change in delivery schedule, days after order.

You have to make it clearer on your website at the point of sale.

This is the second time this has happened (I'd forgotten why we stopped buying from JS24) so you've got form.

I absolutely won't order again from you.

Tired to sell me something they didn’t have. Waste of time.

Hands-down the most difficult company i've ever dealt with online. Incapable of responding to emails, perform actions that make no sense. Save yourselves the hassle and just go elsewhere to be honest.

Needed a 64gb MacBook Pro next day to deliver work for a client nowhere else even Apple direct could supply for at least 20+ days. Jigsaw24 came through❤️

I've worked with Jigsaw24 for many years and always get excellent service and competitive prices. Highly recommended.

Tried to get me to pay for a product that doesn't exist, and 2 weeks later I still haven't received my refund that was promised within 3-5 days. They're supposedly a reputable company but all I've experienced is a bunch of con artists.

Edit: per the reply, customer support did NOT resolve the issue. I had to go through my bank to claw the payment back. I told support "I've already resolved it myself now" not "Thanks for resolving it" -- more misleading seedy sales practices.

Placed an order with Jigsaw24 last week, owing to issues encountered at the checkout stage, I ended up trying multiple times to place an order. In the end, 4 units instead of 1 was ordered. Upon realising this, I attempted to contact the company by email, so as to clarify the order and have the issue corrected.

This happened prior to dispatch, however, the email fell of deaf ears and the item was sent out. Interesting, I got an email from an individual with the order confirmation detail shortly after.

Prior to delivery I continued to attempt to contact the company, again, no response. DPD delivered the item to my door (no safe place was set) and upon returning home from work the parcel was not anywhere to be found (that’s why I didn’t leave a safe place instruction). 2 days later I found the parcel was with a neighbour.

It’s been a week since I first tried to contact the company, and 4 days since I requested a return (well within the statutory 14-day distant selling returns window), alas I’ve had no response whatsoever.

As such my next step is to allow the full 14 days to elapse, then issue a chargeback via my credit card provider as this whole situation has been ludicrous.

Hilariously, and perhaps what’s prompted this review, is Jigsaw24 saw fit to send me unsolicited marketing emails today, which I’ve never signed up for, all while ignoring my other, legitimate, communication.

Thanks to Jigsaw I could secure refurbished machine with specifications Sold out or on pre order elsewhere.

Excellent service