When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais
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Leia as opiniões dos outros
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Loja de cosméticos
- Loja de eletrodomésticos
- Loja de equipamento fitness
- Loja de lembranças
- Loja de utensílios de cozinha
Sobre JML
Escrito pela empresa
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.
Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Informações de contacto
610 Chiswick Green, W4 5RU, London, Reino Unido
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
4,1
Bom
15 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 19% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It looks bigger on TV than it actually…
It looks bigger on TV than it actually is
24 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for leaving us a review.
Total waste of money
Total waste of money, hasn’t caught one fly.
27 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.
I am so glad I got this so great and so…
I am so glad I got this so great and so handy to use. So good for the money.
27 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5-Star experience with us
I LOVE JML
I LOVE JML and their products. I have just ordered some sunglasses and they are brilliant. I will be ordering more products as well with some for Christmas presents.
27 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for your lovely comments and continued support.
Ordered a magnetic mesh curtain
Ordered a magnetic mesh curtain, when it arrived there was a tear that had been sewn up, customer services sent me another one and that was the same. First time buyer of JML and my last.
26 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.
Great value
Great value, quality, price, never had any problems with delivery, very professional
17 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.
Quick delivery they work fine many…
Quick delivery they work fine many thanks
14 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5-Star experience with us
I brought the JML Rotorazer from my…
I brought the JML Rotorazer from my local argos for £40 lower than the advertised £69 found it to be useless. Very poorly designed the wheels hard to put on as spanner supplied does not fit as its obstructed by ribs on the guard the wheels fit to. When the device is assembled it doesnt want to cut anything just jams up .The whole thing isn't worth the money I paid for it let alone what JML ask on their commercial. A child's toy would do a better job.
25 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward
Thank U very much for my purchase I am…
Thank U very much for my purchase I am very happy and hope my husband love's his Christmas present
20 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback
Starlyf Power washer
Excellent 5-star service from this supplier. The goods arrived before the allotted time and were well packaged. The goods were exactly as described by the seller. I have no complaints or problems with the overall standard of services as supplied by this seller.
19 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5-Star experience with us
Love the copper stone pans
Love the copper stone pans. We’ve had several of them and the non stick properties are great.
23 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
We really appreciate the feedback
item i orderd arrived broken ,still…
item i orderd arrived broken ,still waiting for lable to send item back ,for a replacement now been ten days
13 de agosto de 2026
Opinião espontânea
Resposta da JML
Customer satisfaction is our primary concern, and we spend a great amount of time working with our teams to ensure that we are providing the high-quality products and services which our customers expect and deserve
Good communication and my new Soft…
Good communication and my new Soft Sitters are great, really help my lower back. A great buy.
15 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you very much for your review! So glad to hear you are happy with your purchase.
Resposta da JML
Thank you for your lovely comments and continued support.
The bug zappers used for 6 days
The bug zappers used for 6 days. Still waiting for a fly to help out
14 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward
Scammers
My 75 year old mum ordered some seat pads a few weeks ago over the telephone to JML . Then a few days ago her bank stopped a payment of £29.99 going out to Froogul. She has had to cancel her bank card now as well as causing her a lot of stress and upset. Upon me investigating and checking her bank statement it seems that this Froogul took £1.99 out on the day of her phone call which she didn’t even realise. She did not consent to any additional payments other than the goods she purchased. This is a scam company taking advantage of elderly people. Shame on you 😡😡😡
21 de agosto de 2026
Opinião espontânea
Resposta da JML
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when your mother signed up for the programme and agreed to the T&CS, please provide us with her full name and address so we can identify her record, along with her written agreement that we can speak to you in relation to her account. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0808 281 4760
Easy grabber best I have used
Easy grabber best I have used. Great features, folds, rubber grabbers, lightweight
18 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5 stars with us.
Great.....will buy again,great service…
Great.....will buy again,great service too....
6 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for sharing your 5-Star experience with us
Bought the double zapper took advantage…
Bought the double zapper took advantage of the buy one get one half price. Complete waste of money. The only insects it killed is I when I hit them with the instruction manual.
12 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for your review.
For flying insects, we recommend hanging the unit approximately 4 to 6 feet above the floor. You may also find it helpful to bait the trap, as this can improve its effectiveness. While not all types of flies are attracted to UV light, many are attracted to strong smells. Placing a small piece of banana skin near or in the unit may encourage flies into the trap, allowing them to be zapped.
no good…
charged it and put it on but the flies take no notice of it, basically it doesnt work. Very disappointed
17 de agosto de 2026
Opinião espontânea
Resposta da JML
Thank you for your review of the Double Zapper.
For flying insects, we recommend hanging the unit approximately 4 to 6 feet above the floor. You may also find it helpful to bait the trap, as this can improve its effectiveness. While not all types of flies are attracted to UV light, many are attracted to strong smells. Placing a small piece of banana skin near or in the unit may encourage flies into the trap, allowing them to be zapped.
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