When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais
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Leia as opiniões dos outros
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Loja de cosméticos
- Loja de eletrodomésticos
- Loja de equipamento fitness
- Loja de lembranças
- Loja de utensílios de cozinha
Sobre JML
Escrito pela empresa
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Informações de contacto
610 Chiswick Green, W4 5RU, London, Reino Unido
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
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Respondeu a 19% das suas opiniões negativas
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quick service
Ordered what I wanted, arrived quickly, seems to do the job.
Good value for money
Fantastic sunglasses, love the design and comfort. Delivery was good and no damage.
I bought the mosquito flying insects…
I bought the mosquito flying insects and cockroach,ants and things.
Delivery spot on.
Changed it up and had it turned on and for the 3and bit days and nights 1 fly.
Kitchen had lots of flys.
Anthony.
DO NOT BUY THE BELVIA BRA......WASTE OF MONEY
I purchased the Belvia Bra.....I bought 2 @£19.99 each and got a 3rd Free!
I ordered 2 XL and 1 XXL.
NO WAY ARE THEY THE SIZE THE CLAIM THEM TO BE!
THE XL is more like a small/medium and the XXL is more a medium.
My own fault as I trusted them to be the size I ordered, had a quick look in the box and put them away, ( why, oh why didn't I take them out!! They have the size stamped on them, which is my view is TOTALLY INACCURATE AND THEY SHOULD BE STOPPED FROM SELLING THESE. Lesson learned, £40 down the drain as I was obviously to late to return them. NO MORE BUYING FROM JML!
I am new to the website but I looked…
I am new to the website but I looked through the website. They have some good stuff.
Zen feet mat WEAR SOCKS DONT PUT BARE…
Zen feet mat WEAR SOCKS DONT PUT BARE FEET ON mat it feels like a shock with bare feet it feels like a massager with socks on hope this helps don’t use if you have pacemaker hip replacement heart condition epilepsy etc basically not for anyone who could be hurt with a electric pulse in multiple settings like a abb trainer belt same thing but for your feet
So far so good.
My last purchase was two chirping birds for my cats, they both love them. I have also purchased an insect zapper so far I have zapped no insects. Delivery has been good.
Order arrived promptly and in good…
Order arrived promptly and in good condition and in good time. The zapper has taken its time after 2 days it has zapped one fly so fay!
Magic stitch hand sewing machine
Magic stitch hand sewing machine, Avoid wasting money on this thing firstly the needle doesn't lift high enough then even with a proper power supply it doesn't have enough power to sew two pieces of thin plain cloth togather, it will however stitch a line on a bit of A4 paper if that's all you need lol 👎
I bought a Rotorazer Garden Multi Tool…
I bought a Rotorazer Garden Multi Tool Pro i saw it on QVC and it was from JML because it was cordless, mower, trimmer,and edger and the price was right for me. I got my Son to try it out for me and we had a problem because we could not order extra Grass cutting wires which we needed for cutting grass.
Door net to stop flies
Door net to stop flies, insects and so on, not that great. Curtain net of good quality but the fixing tape, Velcro absolutely useless. Would not reconmend this to anyone.
Easy to order prompt delivery well…
Easy to order prompt delivery well packed
I did not receive my parcel
I did not receive my parcel,
I paid for next day delivery, and I have never received it ,
when I telephoned them to ask why, I was told oh it will come the delivery people must have a reason,
I was given £4-00 refund, for the next day delivery delay, but I paid £6-00 for my delivery, I then asked if I could cancel my parcel, and have a refund, I am still waiting for nearly 2-weeks later, I do know that this company have received my parcel back because I have been told by the delivery company , when none of this is my fault why have they not given my refund sooner ,
I am not very happy, and do not understand the delay,
Ordering and payment was ok but the…
Ordering and payment was ok but the delivery was rubbish. It took 3 attempts to even find my house. Which should have been a doddle as I live on a busy Rd into Birmingham. Then my order was split into 2 and DHL temporarily lost one of the parcels then when it did arrive half the contents were missing as the box was split open. I will never buy from these people again as they don't care a bit once they have your cash. And I'm still waiting for the missing parts. All in all a very bad experience
Easy to order
Easy to order, good communication, fast delivery.
Good quality goods at reasonable prices.
The bifocal sun glasses are 1st class will be ordering a spare pair.
To be honest
To be honest, its an instument of torture, ive never felt anythng so painful that is supposed to help you relax, its comical really, but definately not for me
Shower mats
Great service great price and great quality 👍 thanks
The Rotorazer didn't work properly
The Rotorazer didn't work properly. No joy from JML. Told me to send it back by cheapest 2nd class postage. However, Post office said it was too big for 2nd class, it would have to go by parcelforce. Cost me £13.60 to return an item costing £69.!
disppointed
I expected 3 pair of glasses as per the TV advert. only 2 arrived so I feel a bit cheated.

Resposta da JML
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