JML Opiniões 

15 133
•
TrustScore: 4 em 5

4,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais

Classificada 2 em 5 estrelas

The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais

Classificada 4 em 5 estrelas

Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais

Classificada 5 em 5 estrelas

Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais

Informações sobre a empresa

  1. Loja de artigos domésticos
  2. também em
  3. Loja de cosméticos
  4. Loja de eletrodomésticos
  5. Loja de equipamento fitness
  6. Loja de lembranças
  7. Loja de utensílios de cozinha

Sobre JML

Escrito pela empresa

DISCOVERING GREAT IDEAS FOR OF 30 YEARS

We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.

Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.

Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.

From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.

Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.

Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.

Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.

We hope you enjoy shopping with us.

 

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers | 

 


Contact

  • Customer.Service@jmlgroup.co.uk
  • Freephone 0808 206 0600
  • JML Customer Services
    • Unit 1 East Side
      Port Of Tyne
      Tyne Dock
      South Shields
      Tyne & Wear

      NE33 5SP

 


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

15 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 19% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(15 133)

833 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service and products

Easy to use website. I found what I wanted straight away
Delivery was fast and my request for where to leave the parcel was carried out.
I bought the sweeper which was in the sale
It’s lightweight and very convenient for when you need to sweep up messes without having to get out heavy cumbersome vacuum cleaners.
I’m extremely happy with the product and the service from JML.

21 de julho de 2026
Opinião espontânea
logótipo da JML

Resposta da JML

Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.

Classificada 5 em 5 estrelas

Bought the PolaOptics HD sunglasses.

Bought the PolaOptics HD sunglasses.
Great offer of buy 2 and 3rd free.
Excellent product and the order was delivered, perfectly packed and arrived right on time.
Professional service from order through to delivery.

24 de julho de 2026
Opinião espontânea
logótipo da JML

Resposta da JML

Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.

Classificada 5 em 5 estrelas

The replacement maxilisse blades

The replacement maxilisse blades are excellent and well worth buying

6 de agosto de 2026
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Resposta da JML

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with JML

Classificada 1 em 5 estrelas

I hope you don't get the same care from this company as I have

Ordered beginning of July. I am still waiting for delivery. 8th August
I have contacted numerous times. Mostly ignored. Then asked to write a review. I did just that.
I was contacted within one hour. Going to put the money in my back as they had delivered to the wrong address. Going to return in two to three days. I am still waiting it's been 11 days now.
How can you possibly justify this dreadful service?

4 de julho de 2026
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Resposta da JML

Thank you for your Trustpilot review, after having reading this, I am sorry to hear of the experience you have had with your recent order.
Customer satisfaction is our primary concern and we spend a great amount of time working with our teams to ensure that we are providing the high-quality products and services which our customers expect and deserve
Please contact JMLCustomer services and I will be happy to assist you further.

Classificada 3 em 5 estrelas

Battery Bath and Shower Scrubber.

Hi, the reason I left 3 star is because it will only do one speed. Other than that it does the job it's meant to do. If it did the two speed it would have got 5star.

4 de agosto de 2026
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Resposta da JML

We are sorry to hear the item did not meet expectations.
We will of course take on board your feedback and will make sure to pass this on to the relevant department.

Classificada 1 em 5 estrelas

JML DONT BUY THIS FAN OR FROM JML !!

I bought a chillmax fan from JML that was cheap and nasty rubbish ..has a stand that doesn't support the fan so effectively useless unless hand held. JML charged me for the return and refused a return delivery refund . AVOID them

27 de julho de 2026
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Resposta da JML

We are sorry to hear the item did not meet expectations.
We will of course take on board your feedback and will make sure to pass this on to the relevant department.

Classificada 1 em 5 estrelas

Only for fit people

It doesn't tell you that only fit people can use this. If you have high blood pressure, no, don't use, if you have a knee replacement or hip replacement no, not for you. This should be made much clearer before you buy this foot massager.

8 de agosto de 2026
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Resposta da JML

Thank you so much for taking the time to share your experience with us.
I am sharing your feedback with the team, and we will ensure to make the necessary changes.

Classificada 5 em 5 estrelas

The service was excellent

The service was excellent, my product came after a couple of days ,

1 de agosto de 2026
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Resposta da JML

Thank you so much for taking the time for leaving us this review, it is always lovely to get positive feedback.

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery. Good product.
Item as described

1 de agosto de 2026
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Resposta da JML

Thank you so much for taking the time for leaving us this review, it is always lovely to get positive feedback.

Classificada 1 em 5 estrelas

Bought the sunglases where ok,bought…

Bought the sunglases where ok,bought the zen feet and it says do not use if you have heart problems or pacemaker,nve said when i read the advert as i have both,told by stroppy call centre worker "shouldnt have bought it then,,its on the back of the box"told tio send back,cost me £5 to send it back,lost a tenner altogether then wont be buying from them again

3 de agosto de 2026
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Resposta da JML

Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.

Classificada 4 em 5 estrelas

Items arrived on time

Items arrived on time and were as I expected so no complaints.

3 de agosto de 2026
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Resposta da JML

Thank you so much for the review. We are very happy to hear you have had a pleasant experience shopping with us.

Classificada 1 em 5 estrelas

Beware

My 91yr Mother placed a phone order with JML during the conversation she was asked for a password, with no understanding why. She then recivced a letter from Froogul.co.uk. Informing her she had created an account, initially costing £1.99 registration charge and then a monthly charge of £29.99. This completly frightened her, when I ask where it had come from she had no knowledge. When I eventually found the conection to JML, and asked her if the person she spoke with had expalined the reason for a password, she said no......This is unacceptable behaviour ......JML has a resposibility to its customers to be clear in what they are asking, other customers who have been caught out have racked huge bills via the monthly subscrition without realising, strangley they are mainly the Older Generation! I'll leave the thought with you.

3 de agosto de 2026
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Resposta da JML

Thank you for your review

Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel, which is offered at the end of the call when placing an order with JML .

We refute any claims that personal or bank details have been used without permission.

In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.

If you want us to investigate your complaint and provide you full details on how and when your mother signed up for the programme and agreed to the T&CS, please provide us with her full name and address so we can identify her record, along with her written agreement that we can speak to you in relation to her account. You can do so by sending an email to support@froogul.co.uk

Classificada 1 em 5 estrelas

Zippy Carpet Sweeper

I bought a zippy carpet sweeper for my 92 year old severely arthritic mother and it has a one year guarantee.
It is still within this guarantee and was returned as not working, Zena Clark from customer services has said it is faulty and can't be repaired, will not give reason for what is wrong with it and refuses to give a refund only a credit note. Disgusting, rude customer service avoid this product and company.

6 de agosto de 2026
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Resposta da JML

Thank you for leaving us a review.
We do appreciate all types of feedback, positive & constructive. This is a good indicator on where we can improve as a company and will use your feedback to help with the service we provide moving forward.

Classificada 2 em 5 estrelas

Excessive returns cost

The product didn’t fit and had to be returned. So as well as paying £4 I had to pay another £4 to return it. So it cost me a total of £8!
As a bra is something that is likely to be a wrong fit I think some concession should be made for returns - either free delivery or free return - not both. I like JLM products but will think twice in the future before buying.

28 de julho de 2026
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Resposta da JML

Thank you for your review.
When an order is not as expected/ suitable you are responsible for the return postage costs as per our terms and conditions on our website, we always advise returning the cheapest way, and to request proof of sending.

Classificada 1 em 5 estrelas

ordered sunglass buy 2 get 1 free lol

ordered sunglass buy 2 get one free lol
still waiting for the free pair
other then that ok

21 de julho de 2026
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Resposta da JML

Thank you for your review and I apologise for any inconvenience caused whilst placing an order online.
To qualify for the 3 for 2 offer, you would need to place 3 items into your basket then the discount is applied at checkout.
Please contact JML Customer Services to arrange to have your 3rd pair sent

Classificada 5 em 5 estrelas

Excellent product

Excellent product. Does exactly as required.

Strongly recommend. Very good for anyone with disabilities.

Thank you

1 de agosto de 2026
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Resposta da JML

Thank you so much for taking the time for leaving us this review, it is always lovely to get positive feedback.

Classificada 5 em 5 estrelas

I bought these for my husband,he was…

I bought these for my husband,he was waiting to get new glasses after Cateracts were done and needed sunglasses to dull brightness after operation ,when first got them they where a bit tight on his head but after using them they obviously give ,he recommends them very highly better than the reacterlights on his reading glasses when in sunlight

16 de julho de 2026
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logótipo da JML

Resposta da JML

Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.

Classificada 4 em 5 estrelas

THE SERVICE WAS EXCELLENT WHEN I BOUGHT…

THE SERVICE WAS EXCELLENT WHEN I BOUGHT THE CHILLMAX FAN AT A GREAT PRICE AND SHOULD ARRIVE IN GOOD TIME AND GREAT VALUE FOR MONEY AND IT WAS EASY TO ORDER AND IT ARRIVE VERY QUICKLY AND GREAT CUSTOMER SERVICE AND JML DIRECT IS A GREAT COMPANY TO BUY FROM.

27 de julho de 2026
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logótipo da JML

Resposta da JML

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with JML.

Classificada 5 em 5 estrelas

I am deligted with my mini fan

I am deligted with my mini fan. It is extremely handy folding up as it does and with a rechargeable battery too. I did pay extra for the postage because I needed it (this heat doesn't agree with me) as I was going away. When it arrived I wasn't sure ow to charge it up so I rang a very helpful lady who explained to me how to do it. Now everything is fine. It is really handy and good value.

28 de julho de 2026
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Resposta da JML

Thank you for sharing your 5 stars with us.
We really appreciate the feedback and are looking forward to your next shopping experience with us.

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