When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais
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Leia as opiniões dos outros
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Loja de cosméticos
- Loja de eletrodomésticos
- Loja de equipamento fitness
- Loja de lembranças
- Loja de utensílios de cozinha
Sobre JML
Escrito pela empresa
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Informações de contacto
610 Chiswick Green, W4 5RU, London, Reino Unido
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 19% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service and products
Easy to use website. I found what I wanted straight away
Delivery was fast and my request for where to leave the parcel was carried out.
I bought the sweeper which was in the sale
It’s lightweight and very convenient for when you need to sweep up messes without having to get out heavy cumbersome vacuum cleaners.
I’m extremely happy with the product and the service from JML.

Resposta da JML
Bought the PolaOptics HD sunglasses.
Bought the PolaOptics HD sunglasses.
Great offer of buy 2 and 3rd free.
Excellent product and the order was delivered, perfectly packed and arrived right on time.
Professional service from order through to delivery.

Resposta da JML
The replacement maxilisse blades
The replacement maxilisse blades are excellent and well worth buying

Resposta da JML
I hope you don't get the same care from this company as I have
Ordered beginning of July. I am still waiting for delivery. 8th August
I have contacted numerous times. Mostly ignored. Then asked to write a review. I did just that.
I was contacted within one hour. Going to put the money in my back as they had delivered to the wrong address. Going to return in two to three days. I am still waiting it's been 11 days now.
How can you possibly justify this dreadful service?

Resposta da JML
Battery Bath and Shower Scrubber.
Hi, the reason I left 3 star is because it will only do one speed. Other than that it does the job it's meant to do. If it did the two speed it would have got 5star.

Resposta da JML
JML DONT BUY THIS FAN OR FROM JML !!
I bought a chillmax fan from JML that was cheap and nasty rubbish ..has a stand that doesn't support the fan so effectively useless unless hand held. JML charged me for the return and refused a return delivery refund . AVOID them

Resposta da JML
Only for fit people
It doesn't tell you that only fit people can use this. If you have high blood pressure, no, don't use, if you have a knee replacement or hip replacement no, not for you. This should be made much clearer before you buy this foot massager.

Resposta da JML
The service was excellent
The service was excellent, my product came after a couple of days ,

Resposta da JML

Resposta da JML
Bought the sunglases where ok,bought…
Bought the sunglases where ok,bought the zen feet and it says do not use if you have heart problems or pacemaker,nve said when i read the advert as i have both,told by stroppy call centre worker "shouldnt have bought it then,,its on the back of the box"told tio send back,cost me £5 to send it back,lost a tenner altogether then wont be buying from them again

Resposta da JML
Items arrived on time
Items arrived on time and were as I expected so no complaints.

Resposta da JML
Beware
My 91yr Mother placed a phone order with JML during the conversation she was asked for a password, with no understanding why. She then recivced a letter from Froogul.co.uk. Informing her she had created an account, initially costing £1.99 registration charge and then a monthly charge of £29.99. This completly frightened her, when I ask where it had come from she had no knowledge. When I eventually found the conection to JML, and asked her if the person she spoke with had expalined the reason for a password, she said no......This is unacceptable behaviour ......JML has a resposibility to its customers to be clear in what they are asking, other customers who have been caught out have racked huge bills via the monthly subscrition without realising, strangley they are mainly the Older Generation! I'll leave the thought with you.

Resposta da JML
Zippy Carpet Sweeper
I bought a zippy carpet sweeper for my 92 year old severely arthritic mother and it has a one year guarantee.
It is still within this guarantee and was returned as not working, Zena Clark from customer services has said it is faulty and can't be repaired, will not give reason for what is wrong with it and refuses to give a refund only a credit note. Disgusting, rude customer service avoid this product and company.

Resposta da JML
Excessive returns cost
The product didn’t fit and had to be returned. So as well as paying £4 I had to pay another £4 to return it. So it cost me a total of £8!
As a bra is something that is likely to be a wrong fit I think some concession should be made for returns - either free delivery or free return - not both. I like JLM products but will think twice in the future before buying.

Resposta da JML
ordered sunglass buy 2 get 1 free lol
ordered sunglass buy 2 get one free lol
still waiting for the free pair
other then that ok

Resposta da JML
Excellent product
Excellent product. Does exactly as required.
Strongly recommend. Very good for anyone with disabilities.
Thank you

Resposta da JML
I bought these for my husband,he was…
I bought these for my husband,he was waiting to get new glasses after Cateracts were done and needed sunglasses to dull brightness after operation ,when first got them they where a bit tight on his head but after using them they obviously give ,he recommends them very highly better than the reacterlights on his reading glasses when in sunlight

Resposta da JML
THE SERVICE WAS EXCELLENT WHEN I BOUGHT…
THE SERVICE WAS EXCELLENT WHEN I BOUGHT THE CHILLMAX FAN AT A GREAT PRICE AND SHOULD ARRIVE IN GOOD TIME AND GREAT VALUE FOR MONEY AND IT WAS EASY TO ORDER AND IT ARRIVE VERY QUICKLY AND GREAT CUSTOMER SERVICE AND JML DIRECT IS A GREAT COMPANY TO BUY FROM.

Resposta da JML
I am deligted with my mini fan
I am deligted with my mini fan. It is extremely handy folding up as it does and with a rechargeable battery too. I did pay extra for the postage because I needed it (this heat doesn't agree with me) as I was going away. When it arrived I wasn't sure ow to charge it up so I rang a very helpful lady who explained to me how to do it. Now everything is fine. It is really handy and good value.

Resposta da JML
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