When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Loja de cosméticos
- Loja de eletrodomésticos
- Loja de equipamento fitness
- Loja de lembranças
- Loja de utensílios de cozinha
Sobre JML
Escrito pela empresa
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Informações de contacto
610 Chiswick Green, W4 5RU, London, Reino Unido
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 19% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I am deligted with my mini fan
I am deligted with my mini fan. It is extremely handy folding up as it does and with a rechargeable battery too. I did pay extra for the postage because I needed it (this heat doesn't agree with me) as I was going away. When it arrived I wasn't sure ow to charge it up so I rang a very helpful lady who explained to me how to do it. Now everything is fine. It is really handy and good value.

Resposta da JML
Excellent range of quality products.
Excellent range of quality products.
Easy to use website with ease of ordering and payment options
Delivery received quickly.

Resposta da JML
Excellent value
Product delivered on time and well packaged for safety. Works as advertised

Resposta da JML
Brilliant
Brilliant, I have bought many things from JML over the years and I have always been happy with their products

Resposta da JML
I bought the zen feet.
I bought the zen feet fair price does its job quite pleased with it thank you

Resposta da JML
In my considerd opinion
In my considerd opinion, "JML" is at the top of my on-line experiences, from the initial telephone contact, to the actual updates sent to us, and the delivery teams are ALWAYS on time and polite & very helpful.
We use this company, without fear of disappointment.
MANY thanks "JML" a very satisfying experience every time.

Resposta da JML
Very prompt in their service i…
Very prompt in their service i received. It came exactly when I should have received parcel. An excellent service and the product I bought was excellent too. Met all my needs

Resposta da JML
JML ROTORAZOR GARDEN MULTITOOL PRO
ROTORAZOR GARDEN MULTITOOL PRO
Item is extremely difficult to hold at the correct angle due to the lower connection rod being CLEARLY longer than shown in photos/video adverts.
Makes it potentially dangerous as you have to hold it awkwardly and cutting head often tilts up because of the awkward position.
Also does not have sufficent power to cut through items without stalling.
Waiting for response to my return request and whether JML will also cover postage as required under Sale of Goods Act.
The product is unfit for purpose and potentially dangerous. The length of the lower connector rod is far greater than shown in photos etc. This results in the user having to awkwardly hold the handle nearer their shoulder to allow the rotating head to be kept level with the ground, unlike being held more comfortable lower down as depicted in the photos and in videos. This angled position makes it difficult to properly control the device.
Under the Sale of Goods Act I am requesting return based on
1) failing to meet description in photos and videos,
2) Difficult to use in a controlled and confortable manner, and
3) representing a potential safety risk.
The product is therefore not fit for purpose.
Such returns are subject to refund of postage under the Sale of Goods Act.

Resposta da JML
Brilliant product ,well-made and it did…
Brilliant product ,well-made and it did exactly what they claimed it would do which was fantastic ,fast delivery. Very impressed.

Resposta da JML
Excellent Customer Services Response
My mistake led to an issue with my order. Customer Services were excellent. Friendly, professional and very prompt in resolving for me.

Resposta da JML
I ordered the vacpack GO
I ordered the vacpack GO, the item arrived within the timescale given and left by the courier in safe place as requested.
I haven't used it yet but going by past products I have purchased from JML I am sure it is excellent.
Thank you!
Great service
It was very easy to order online the goods were delivered very quickly. The pillow pads are great these ones are for gifts.
Excellence No Question
Excellence No Question. Item was just what I wanted, arrived on time and in excellent condition. Quick and easy was the ordering on JML Website.
Recommended ????? YES ABSOLUTELY 👍👍⭐️⭐️⭐️⭐️👍👍
JML Double Zapper
I bought a JML Double Zapper Electric Fly Killer – a two-in-one bug killer – for £39.99 but it doesn’t catch any bugs or flies. It’s absolutely useless for the price.
When I phoned JML the service advisor was incredibly rude when we explained the item doesn’t work as advertised.
I wouldn’t waste your money on this product; fly spray works much better.

Resposta da JML
I had already bought a shovel similar…
I had already bought a shovel similar to this and was therefore concerned that the one from you would be of equal or better quality. I was delighted when it arrived but it was indeed better than expected and I'm sure my friends will want to order one of the themselves. It arrived well packaged and was easy to assemble.
Great service and prompt delivery
Great service and explanation regarding the product. Prompt delivery and well packaged. Competitive pricing.
Product was dispatched and delivered…
Product was dispatched and delivered very fast,and in great condition.
Absolutlutly useless
Absolutlutly useless . Bought 2 believing the hype in the advert. Used it on several occasions with zero results. They collect a lot of dust without a zapped bug or fly in sight. Will be sending them back in their box,s.

Resposta da JML
Excellent value
Excellent service from start to finish
Bought an extension pole and brush with water connector to clean up stairs windows and facials.
More than impressed easy to use a little heavy on the arms when fully extended but just took my time and a job well done.
If you use it twice it pays for its self.
Well pleased and would recommend it
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







