Keepmoat Opiniões 4858

Craig was brilliant - thorough and efficient. Respectful of my house - ie took shoes off, covered furniture, swept afterwards. Had two days in my house fixing snags - sanding and painting and he was always smiling and friendly. Couldn’t have hoped for a nicer bloke.

Keepmoat have been useless I had a leak Xmas eve 2025 downstairs from my onsuite and they said that my warranty has ran out and they can't help with my issue.
I have had a baby previously and I have mould growing on my downstairs ceiling due to the leak coming through.

Had a surveyor and plumber out and all my onsuite tiles are cracked which over time has seeped through the tiles and leaked through to downstairs!

I have all pictures and videos and proof but no body can help and my house insurance have said they can't do nothing as it's due to POOR WORKMEN SHIP!!

I am appalled that I have been left in this situation due to poor workmen ship and NHBC can't even help they are just as useless as keepmoat

The customer care team are very quick to respond to any queries about snags or other issues regarding the external site. Often, minor things can be fixed on the same day by their staff who are all very friendly and helpful.

Purvinder has been really supportive all throughout. Great team and I love my new community. Can't wait to move in!

The aftercare Keepmoat offer is very good. We've had a few snags around the house and Keepmoat have dealt with all of them. Really happy with the service and the build of the house.

Thank you to Joel who was beyond professional, answered all of our questions, was unbelievably patient and made the most amazing cup of tea!!
Ps. We still haven’t had an argument - survived another day! 😉 thank you so much for your time.

Excellent service today 20.03.2026 by Jay who has done an excellent job yet again in my property 👏 👍, Jay is friendly and experienced and very knowledgeable. Thanks Keepmoat for a great service. Craig Heywood 👍

Highly recommend Craig Hackett. He arrived right on time. The work was done quickly, even tidied up the dust afterwards. Professional and great communication throughout. 5 stars!!

Good customer friendly staffs, things made simplified and straightforward

It was time for the snag in the property we moved in a couple of months ago and Cat didn’t disappoint on her proactive approach to fix the bits here and there! Really appreciate that and her willingness to do the extra to make sure we have a great experience moving forward (:

James who attended my property to resolve couple of issues was very helpful.

I don't normally put positive reviews on about keepmoat because of our experience.
Westmeadows Cramlington
However Jason the technician who came out today was profesional and polite and made a good job of the snaggs he repaired

Andrejus came round for several technical issues we had reported. He was very polite, friendly, respectful and efficient. He even attended to another fault that wasn't on his list and fixed it for us! Very happy with the service he provided on behalf of Keepmoat.

Ross, the technician from Keepmoat, visited my home to fix a few issues that I had raised. He did a fantastic job. He was very professional and clearly experienced in his work. He patiently checked everything and made sure the issues were properly resolved.
What I appreciated most was his helpful attitude - he was friendly, respectful, and happy to explain things. It's great to see someone who takes real pride in their work.
Really pleased with the service. Thank you, Ross!

Moved into new house 9mths ago only had a few snagging problems, all sorted very quickly thank you to nik slater, she was very helpful to us and a pleasure to deal with .

James who came to do some jobs was punctual.very professional in approach.respectful of property.friendly persona.kept us informed throughout job

Having recently moved to my new Keepmoat home, they have been incredibly responsive and helpful with any issues I have raised. Nothing is too big or too small for them to deal with. A special mention to Cat for her fast efficient work.

We had a fantastic experience with Oliver at Keepmoat - Station View. From the very beginning, he was incredibly friendly, approachable, and genuinely supportive throughout the whole process. He took the time to answer all of our questions, explain everything clearly, and made sure we felt comfortable and confident at every stage.

Oliver’s professionalism really stood out. He was always responsive, well-informed, and went above and beyond to ensure everything ran smoothly. It’s clear that he truly cares about helping people find the right home, and his positive attitude made the experience enjoyable rather than stressful.

We’re very grateful for his help and would highly recommend Oliver to anyone considering a home at this development. A truly 5-star service!

I have raised a concern about my lawn on the 24th of February, have been asked to provide more pictures, I have been told by Gaynor, two days later that looking at the pictures provided by me that it does appear to be a maintenance issue, no further action is required this time. I have explained that it was not the case, we took care of our lawn as best as we could, sites managers witness the work we did on the lawn, I have suggested that someone should come over and investigate the issue and look at the lawn. I have been told again by Gaynor that looking at the pictures it is a maintenance issue.
Have raised a complaint on the 26th of February, have received confirmation from Gaynor that they are in receipt of my email and that a senior customer care coordinator will respond within 10 working days, no one contacted me as per now. KM:0399000761

I had a very positive experience with Keepmoat at Preston Road. From the beginning, the sales process was smooth and well handled. Leigh, the sales agent, was wonderful very friendly, professional, and always willing to help with any questions. He made the whole process much easier and less stressful.
The after-sales service has also been excellent

Diane has been great to deal with; she responds quickly and attends to any complaints or issues promptly. It’s reassuring to know that support continues even after the purchase.

Overall, I am very satisfied with the service and would recommend Keepmoat for their helpful team and efficient customer care.