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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Kelkoo were advertising my book, The Tombstone Maker's Daughter, as being available on Amazon within 1 to 3 months which is total rubbish. Yes, it looks as if we might have sold out during the holida... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Kelkoo falls far short of ethical practice and is just a paid for click exercise. Wont fall it again absolute disgrace. I am not allowed to say my true feelings but con trick would be in the sentenc... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Nie polecam Kelkoo, mają swoje booty które sztucznie wyklikują Twój budżet. Ty myślisz że masz zajefajny ruch na stronie a w rezultacie robociki Kelkoo doją Twój budżet marketingowy. Jeśli srasz pieni... Ver mais

Classificada 3 em 5 estrelas

I became suspicious, but I was wrong. I made an order from kelkoo via amazon. Told delivery following day. When I checked amazon for tracking info the following day, there was no record of an order. S... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Site de comparação de preços

Informação fornecida por diversas fontes externas

Online shopping and price comparison from Kelkoo UK. Shopping site featuring online shopping guides and user reviews to help you find the latest products at the best price available.


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

40 opiniões

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1 estrela

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Classificada 1 em 5 estrelas

Tap out the singel penny of your bussnies!

We have had Kelkoo as ads company to help us advertise.

The seller continues asking for higher budget to increase sells for 1 mounth and after that we could jump of straight. After we signed and they made tracking to work they started and it all showed that it was waste of money. Both me and the seller was known but we now had tested it. I did quit the agreement and after 20 days a new invoice showed up with the same spend as we had for test mounth. After talking to the seller he say he cant do anything about the contract and when i ask about our deal he just say look in the contract.. For knowledge the seller do not take any responsebility for the deal due to the contract value is higher.

For me they are scamers who want to tap out every singel penny without companies do profit.

BE AWARE AND READ THE CONTACT BEFORE SIGN

1 de agosto de 2021
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Lorens,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

Truly awful. Advertisers avoid.

Truly awful, awful experience. Activity went live without agreement and before tracking was in place. Spent an entire months budget in 2 days without permission. Very dubious traffic with insane bounce rates and miniscule session times, unlike we've seen through any other channel or platform we've used. No visibility on ad placements or traffic sources. No customer service to answer queries and resolve just consistent chaser emails and debt collection emails. Attempts to engage on any issues completely ignored. Purely on an effectiveness basis I would recommend advertisers to avoid Kelkoo but coupled in with the horrendous customer experience at the end I would say run a mile.

4 de dezembro de 2020
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Matt,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

Nie polecam Kelkoo

Nie polecam Kelkoo, mają swoje booty które sztucznie wyklikują Twój budżet. Ty myślisz że masz zajefajny ruch na stronie a w rezultacie robociki Kelkoo doją Twój budżet marketingowy. Jeśli srasz pieniędzmi i nie liczysz się z kosztami to to jest wręcz idealny partner dla Twojego biznesu w sam raz żeby cię pogrążyć.

10 de novembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Spammers

Where did I picked up this, I just do not know but Kelkoo carries on popping up shopping icons on my google search despite me removing adds from mozilla, this urged me to review them. They not doing so well so trying to increase clicking by cheating and popping up stupid adverts on elderly people browsing.
How do I know it is them because I can just look at the html codes that reveal to where those coming from.

9 de março de 2019
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Patricia,
We’re sorry to hear you are experiencing problems with our Kelkoo Shopping Ads. We are a Google Premium Partner which means we are able to provide our e-merchants with high traffic rates though Google Shopping Ads, which is why are ads are appearing high in your search results. All of our adverts are legitimate and are approved by the merchant and by Google to appear in the browser. You can find out more on our website: www.kelkoogroup.com
We hope this clears things up for you,
The Kelkoo Group Team.

Classificada 1 em 5 estrelas

Terrible experience with Kelkoo, Beware!

Terrible experience with Kelkoo. Beware! I signed up for a 1 month contract to get visits to our website and they were supposed to optimize our advertising campaign during the month so that we get sales and then renew with them.

As soon as the campaign launched, the account manager left / quit and they fumbled around on our account for several weeks, not verifying the tracking pixel properly and not optimizing the account.

I asked them to cancel because of this and they said we are locked into a contract.

Now they are asking for more money above the contract amount ,even though they had a service failure, and are threatening me with legal action over a small amount and appear to be unwilling to compromise at this point, even though I offered them several compromises.

Beware of Kelkoo!

22 de fevereiro de 2018
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Afshin,
We’re sorry to hear that you are experiencing problems with our Kelkoo Shopping Ads. We apologise for any confusion caused through the change in account manager however, we are now proud to have a very qualified and stronger team working with us, tracking their merchants’ campaigns daily and regularly liaising with them to ensure our clients are 100% happy with our services. We now make it a priority to answer any of our merchants’ queries within 24 hours to ensure their campaigns are running smoothly.
We cannot speak for the contract you took out at the time however, now we only work on the terms of 1 month rolling contracts meaning there is no minimum time frame contracts operating through Kelkoo Group anymore. You can find out more on our website: www.kelkoogroup.com
We hope this clears things up for you,
The Kelkoo Group Team.

Classificada 1 em 5 estrelas

I would give less than 1 star if I …

I would give less than 1 star if I could.

I'm a current customer of KELKOO until today when we have at last caught them red-handed last night sending a huge batch of FAKE PPC traffic to the site in a 15-minute window...

We have documented evidence and this has been reported to Kelkoo this morning. We are demanding a refund of past few months.
Take this as a warning do not sign up with the LEGUIDE / KELKOO group of companies.

FRAUD

10 de outubro de 2017
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Louis,
We’re sorry to hear you have been experiencing problems with our Kelkoo Shopping Solutions. We apologise for any fake clicks received through Kelkoo, we can assure you that this was through no fault of you as a merchant but rather through one of our former publishers supplying us with fake clicks. In recent years we have been working extremely hard to improve this and now have an excellent fraud detection system in place to ensure all of our publisher traffic is legitimate. As soon as we detect any fraudulent activity from any of our publishers, they are removed from our database and our clients are refunded the appropriate amount. You can find out more on our website: www.kelkoogroup.com
We hope this helps clear things up for you,
The Kelkoo Group Team.

Classificada 1 em 5 estrelas

Terrible exprience

Terrible exprience - the invoice fraudly PPC

1 de setembro de 2017
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Ruda,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

WARNNING Kelkoo is scam

WARNNING

Kelkoo is fruad/scam
we work for them last three month and they was happy with our traffic and CR,we asked for last two month payment then they keep sending us form to fill.we decide to wait for previews payment and manger was telling me to keep working we will pay you but we stopped becouse its seems dodge so they decide NOT to pay us becouse of some invalide clicks

27 de julho de 2017
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Rana,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

Bounce rate van 95.52%

Ik heb dezelfde bevindingen als anderen. Helaas. De clicks zijn voor 90% nep. Bounce rate van 95.52% sale percentage van 0% en Avg. Session Duration van 0:06 sec. En dat kwam doordat er 1 echte bezoeker is geweest.

Zonde van mijn tijd en geld.

12 de abril de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Niet aan beginnen! Oplichters

Bouncepercentage is 85% en in 1,5 jaar 0% omzet! Doordat een collega dit in gang heeft gezet die kort daarna het bedrijf verlaten heeft, is dit lang onder de radar gebleven helaas. Wij proberen nu in contact te komen met Kelkoo maar er wordt niet gereageerd op mails.

25 de janeiro de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Fake clicks, bad company, bad service, very impolite, unreliable.

Fake clicks, bad company, bad service, very impolite, unreliable.

There were a lot of ghost clicks, so it wasn't working at all. We wanted to stop but we had to obey the contract and keep advertising for another month, with again a lot of ghost clicks.

They refused to credit for the ghost clicks and they refused to send proof the clicks were real. Of course we protested and refused to pay, and while we were still discussing the issue they already hired a debt collector.

Our lawyer is very confident so let’s see them in court!

10 de agosto de 2016
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Hans,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

Many clicks, 0 conversion

Absolutely click fraud!
No way to manage costs, just have to ask a slow reacting account manager for a report yourself and when you get that you will learn they where able to send more visitors than EVER to your website, but 0 conversions (ZERO!). So we just wasted 1000+ eur on a scam.

21 de março de 2016
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Jeffery,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

A fraudulent company!

They charge for so-called traffic but the "traffic" does not give any customers. And is not cheap.

10 de março de 2016
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Tadeusz,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

Very bad experience with Kelkoo

Very bad experience with Kelkoo. No conversion, click fraud, click jacking etc... they are fraud... don't use them... I wish i could give them minus star..

22 de fevereiro de 2016
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Bilal,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

Terrible experience

We tried advertising. The account manager was difficult to reach in the beginning, but when we complaint he didn't replied to our emails or phone calls.

We got a lot of clicks, but almost zero conversion. We suspect click fraud, but cannot prove it yet.

Please be very carefull with this site.

19 de outubro de 2014
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi Peter,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

Terrible Advertising Experience

I work for an online retailer and use many other price comparison engines to drive traffic to our website, all with a decent conversion rate and return on investment.

Kelkoo, on the other hand, deliver masses upon masses of non-converting traffic to us. We paused our account for over a year, but I was then convinced by their sales team to "give it another go" this year as they had apparently improved their service. Well, we tried it for 2 months, costing us over £5k and it generated a handful of sales at a conversion rate of 0.09%. Horrific. It can't be anything to do with our pricing etc. as all other price comparison traffic converts well.

I wonder about click fraud... they obviously claim this is impossible, but there must be a reason why their traffic is SO bad. DO NOT PAY TO ADVERTISE YOUR PRODUCTS ON KELKOO. Use Shopzilla, Nextag, Idealo, Pricerunner or any of the other multiple options available to you.

21 de agosto de 2013
Opinião espontânea
logótipo da Kelkoo

Resposta da Kelkoo

Hi John,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Classificada 1 em 5 estrelas

Difficult website to use

A very difficult website to use. Items searching ability is poor. I would prefer pricerunner for the items I am searching for as kelkoo is extremely cramp with information

25 de setembro de 2010
Opinião espontânea

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