the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Ver mais
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Leia as opiniões dos outros
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email... Ver mais
A empresa respondeu
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Ver mais
A empresa respondeu
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Informações de contacto
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Reino Unido
- hello@keytravel.com
- www.keytravel.com
4,6
Excelente
874 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The support was great
The support was great, all the time with disposition and patience.
24 de julho de 2026
Resposta da Key Travel
What a lovely review to read! Thank you Camila.
The service is quick and timely…
The service is quick and timely delivered for my request.
24 de julho de 2026
Resposta da Key Travel
So pleased we were able to support your request in the quick and timely manor you described Alemayehu. Thank you for sharing your feedback.
Resposta da Key Travel
Thank you for sharing your feedback Cameron. Great to hear how Tamera was able to support you. We'll be sure to let her manager know!
Anita Vu and Erin were prompt
Anita Vu and Erin were prompt. Anita was patient and super helpful as always
23 de julho de 2026
Resposta da Key Travel
Thanks for leaving this review Sam, we'll be sure to let Anita and Erin's manager know about the positive experience you had and we are pleased they were both able to help you get everything sorted.
Resposta da Key Travel
We appreciate the review Renfei. Thank you for sharing your experience.
Very timely responded
15 de julho de 2026
Resposta da Key Travel
Hi Gunawardena, we are happy to hear about your experience and how our team were able to support. Thank you for leaving us your review.
It took several iteration but got done…
It took several iteration but got done in timely fashion.
18 de julho de 2026
Resposta da Key Travel
Hello Vahe, thank you for your review. We are pleased we were able to get everything resolved within a timely manner, although we appreciate it took a few iterations to reach the right outcome. Your feedback is valuable and will help us continue improving the experience for our customers.
Speedy service
My query was resolved in a professional, quick and efficient manner.
15 de julho de 2026
Resposta da Key Travel
Great to hear how we were able to assist you LC, thanks for providing a review!
excellent customer service - incontext help
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what effective teachers do with kids. It enabled me to identify my mistake, own it, and move on!
really important for a pompous, mid career professional like myself!
7 de julho de 2026
Resposta da Key Travel
Thank you for such a brilliant review. We are so pleased our colleague was able to help you work through the issue with patience, kindness and absolutely no sarcasm involved!
We all make mistakes, and it is great to hear that you felt supported to identify the problem, own it and move on. We will make sure your lovely feedback is shared with the team.
Excellent customer care
7 de julho de 2026
Resposta da Key Travel
Thanks for the feedback Sikiru, we know the team will love to read this.
Resposta da Key Travel
Thanks for letting us know how you found the online booking tool Terrill. We appreciate you sharing how easy to understand it was.
Smooth 3 Day Trip To Paris Via EuroStar
The booking process was easy and everything was as expected.
2 de julho de 2026
Resposta da Key Travel
Thanks for sharing your experience Frances, we're pleased to hear how easy you found everything.
Brett was super helpful
Brett was super helpful, knew answers to my questions and changed flights quickly and easily.
7 de julho de 2026
Resposta da Key Travel
Hi Julie, thank you for sharing this feedback on how Brett was able to assist you. We appreciate you taking time to share.
It’s easy to use and has a great team…
It’s easy to use and has a great team to support you.
30 de junho de 2026
Resposta da Key Travel
What a great review to read. Thank you Ahmed, our team looking forward to supporting you again in the future.
Efficient booking system
Booking train and hotel was extremely easy with Key Travel
27 de junho de 2026
Resposta da Key Travel
Thank you for your feedback Marie, it's great to hear that you find our booking system easy to use.
Resposta da Key Travel
Thank you for your review Ishani, we are proud of the excellent service our team provides. We look forward to supporting your next travel booking!
The Key Travel Platform is so easy to…
The Key Travel Platform is so easy to use. It's just fabulous.
26 de junho de 2026
Resposta da Key Travel
Thank you Angela, it's great to hear that you find our platform easy to use. We look forward to supporting your next travel booking!
Thanks Jimish for getting me back home…
Thanks Jimish for getting me back home after flight cancellations.
23 de junho de 2026
Resposta da Key Travel
Hi Kathryn, so pleased to know Jimish was able to get you back home after those flight cancellations. It's a stressful time when those disruptions happen! Thank you for sharing this.
I am not happy with rampant flight…
I am not happy with rampant flight schedules changes that are frequently happening from time to time on each flight booked
19 de junho de 2026
Resposta da Key Travel
Thank you for your feedback Santino. We are sorry to hear how frustrating the frequent flight schedule changes have been.
Flight schedules are set and amended by the airlines, so these changes are unfortunately completely outside of Key Travel’s control. We do, however, appreciate the impact they can have on travellers and travel bookers.
When schedule changes happen, our team is here to help review the available options and support with any required changes to your booking. Please contact us directly with your booking details and we will be happy to assist.
We also hope you don't mind us asking, but if possible could you amend or remove your review? As the issue is something only in the control of the airlines, we would like to reduce any negative impact on our Trustpilot score by something, which although most frustrating, is not something we have the ability to influence, impact or change.
Supportive experience with Key Travel…
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my bookings. Thank you!
19 de junho de 2026
Resposta da Key Travel
Hi Ellen, so great to hear you describe your recent experience with us as fantastic! We'll be sure to let Rhys and their manager know about your review.
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