Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais
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Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Ver mais
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Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Ver mais
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After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Ver mais
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Informações sobre a empresa
Escrito pela empresa
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Informações de contacto
London, Reino Unido
- support@lavielabs.com
- www.lavielabs.com
4,2
Bom
926 opiniões
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The products are second to none,I enjoy…
The products are second to none,I enjoy using them,my skin is so much better,
I’m 69 yrs old but I receive compliments all the time on my skin.
6 de junho de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoy our products and that they've made such a positive difference for your skin. Your compliments mean the world to us, and we're delighted that others are noticing the results too. Keep glowing!
I absolutely love the Matinika face…
I absolutely love the Matinika face cream! It makes my skin look and feel so hydrated. I also love the harmony face wash. I've been using these products for a couple years now and am very happy.
1 de junho de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for sharing your experience! We're thrilled to hear that you love the Matinika Face Cream and Harmony Face Wash. It's wonderful to know that our products have kept your skin looking and feeling hydrated. Your continued support and satisfaction mean a lot to us!
I cannot contact anyone at that…
I cannot contact anyone at that company. Is there some issues with ordering?
9 de maio de 2024
Opinião espontânea
Resposta da Lavie Labs
I'm truly sorry to hear about your frustrating experience with our company. Please don't hesitate to reach out to us directly at support@lavielabs.com. We value your out customer and want to ensure that you are completely satisfied with your experience
This is a luxurious and affordable product
This is a luxurious creme that melts into my skin..no stickiness! It has softened my wrinkles and keeps my skin moist. My favorite is the under eye serum. I am 76 and look much younger. Thankyou Lavie!
29 de abril de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you so much for your kind words! We're delighted to hear that you love our luxurious creme and under eye serum. It's wonderful to know that our products have helped soften your wrinkles and keep your skin moist. We're thrilled that you feel and look younger—your satisfaction is our greatest reward! Thank you for choosing Lavie!
looking alive
i love this face creme it is very light on my skin makes me look alive and moisturizes my skin i never have any brake outs or irritation on my skin. thank you Lavie labs.
17 de abril de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for your lovely feedback! We're thrilled to hear that you love our face cream and that it keeps your skin looking alive and moisturized without causing any breakouts or irritation. Your satisfaction means a lot to us. Thank you for choosing Lavie Labs!
Great products
Great products, I use them for a couple of years and they make such a difference. The service is also great, never had any issues. Would highly recommend!
19 de novembro de 2022
Opinião espontânea
Resposta da Lavie Labs
Thank you for your fantastic feedback! We're delighted to hear that you've been enjoying our products for years and that they've made a difference for you. It's wonderful to know that you've had great experiences with our service as well. Your recommendation means a lot to us!
Age Defyin Cream
This cream goes on smoothly and soaks into your skin nicely, giving it a soft feel. I notice my skins seems to feel plumper after using it on a daily basis. This cream does not irritate my skin either which a lot of creams do. I just wish you could get a little more for the price
17 de março de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for your feedback! We're glad to hear that the cream works smoothly and gives your skin a soft, plump feel without irritation. We appreciate your suggestion about the quantity, and we'll take it into consideration as we strive to improve our products. Your satisfaction is important to us!
My Favourite
I have been using this moisturiser for a while now and can find anything that competes with it.
10 de março de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for your feedback! We're thrilled to hear that you love the cream and are seeing great results. Your satisfaction is our top priority!
A good sales pitch a sub standard product
I was called by David and he gave me a very impressive sales pitch. Talked through my skin regime and followed up with what products I would need for skin type and age.
When he told me the price - I was like “no way” so he asked what I could afford. Fast forward another 10-15mins of a great sales pitch, I’m signed up to a 4 month subscription. Stupidly, I’ve not realised - it’s not a subscription I’ve just spent £250 on a set of creams that lasted me little over a month!
One of the dispensers was faulty, he suggested I tilt it on its side, this worked of a fashion but was absolutely not full to start with. The product - face & neck youth bright gel, booster serum and the eye serum lasted less than a month and I followed David’s application to the letter. The face cream lasted longer as David kindly sent me some travel size pots too.
To say I was underwhelmed was an understatement. Over priced and caught out by a very friendly sales man. I won’t be buying from Lavielabs in the future, when something seems too good to be true, it usually is!
6 de janeiro de 2024
Opinião espontânea
Resposta da Lavie Labs
I'm truly sorry to hear about your disappointing experience. We strive to provide quality products and exceptional service, and it's disheartening to learn that we fell short of your expectations. Your feedback is valuable to us, and we take it seriously. Please know that we are committed to addressing your concerns and improving our offerings. If there's anything specific you'd like to discuss or if you have any further feedback, please don't hesitate to reach out to us. We genuinely appreciate your honesty and hope to have the opportunity to regain your trust in the future.
My youthful looking skin
My youthful looking skin. I love looking younger than my age! Your products allow my skin to remain youthful by keeping the wrinkles away and revitalizing my look!
9 de março de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for sharing your wonderful experience! We're delighted to hear that our products are helping you maintain youthful-looking skin and keep wrinkles at bay. Your satisfaction and revitalized look mean the world to us!
Former cosmetic consultant
I am a former cosmetic consultant and have always taken good care of my skin. I usually buy good skin care at discounted prices, so Matinika is a large investment for me. Within weeks I was able to tell a real difference in the smoothness and firmness of my face and neck. I love Matinika and will continue to use it!
9 de março de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for your fantastic feedback! As a former cosmetic consultant, your opinion means a lot to us. We're thrilled to hear that Matinika has made a noticeable difference in the smoothness and firmness of your skin. We appreciate your investment in our product and are delighted to have you as a loyal customer!
High priced but worth it!!
I absolutely love the Oulala Neck and Face Serum. I tried many face serums out there but nothing comes even close to Oulala. It’s especially great on my neck, the difference it makes is amazing!!
A fabulous product! … although I have to say, I am not a fan of the packaging. I would much prefer a simple tub than the fancy looking container which makes me feel like I can’t empty the content completely…, but maybe that’s just me… Oulala is a fantastic product, highpriced but worth it!
9 de março de 2024
Opinião espontânea
Resposta da Lavie Labs
Thanks for sharing your experience! Glad to hear the Oulala serum is working so well for you.
I honestly have not used your products…
I honestly have not used your products in a while. I think it was a little harsh for my skin. I did have some of the cream still left so I only used it for my neck.
16 de fevereiro de 2024
Opinião espontânea
Resposta da Lavie Labs
Thank you for sharing your experience with us. We're sorry to hear that our products didn't meet your expectations and that they were too harsh for your skin. Your feedback is important to us as it helps us improve and better cater to our customers' needs. If you have any specific concerns or if there's anything we can do to assist you further, please don't hesitate to reach out. We appreciate your honesty and hope to have the opportunity to provide you with a more positive experience in the future.
They are quick to mail an order
They are quick to get an order out, which was exactly what I ordered. The products make my skin clear up and feel soft. It smells good, too.
8 de março de 2024
Opinião espontânea
Resposta da Lavie Labs
That's fantastic to hear! Quick delivery and effective products can really make a difference. It's great that the items you ordered match your expectations and have such positive effects on your skin. Thanks for sharing your experience!
I have not received this product
I have not received this product, so therefore I can't give it a review!!
8 de março de 2024
Opinião espontânea
Resposta da Lavie Labs
I apologize for any inconvenience caused by the delay in receiving your product. If you could provide me with your order details, I'll do my best to investigate and resolve the issue promptly. Your satisfaction is important to us, and we appreciate your patience in this matter.
The Lavie moisturizer is my go to for…
The Lavie moisturizer is my go to for smooth skin before my makeup. Best I have found so far thank you Lavie
31 de janeiro de 2024
Opinião espontânea
Resposta da Lavie Labs
Finding a product that works well as a base for makeup is key, and it's fantastic that you've found the best one so far with Lavie. Thank you for sharing your positive experience!
The best products and outstanding customer service
I found Lavie Labs online and I’m really happy with their products. I have been using Matinika for about 3 years now and seen a visible improvement in the depth of my lines and wrinkles. My skin looks much younger than my 67 years. It has given me much more confidence in my appearance. I now use the whole range of Lavie’s products and buy in bulk to make savings. I also have a Lavie Labs consultant helping me with my skin regime and he’s always very helpful. The service I’ve received over the past 3 years has been exemplary and I couldn’t rate Lavie more highly. I would 100 per cent recommend their excellent products and outstanding customer service. Buy with confidence!
25 de fevereiro de 2024
Opinião espontânea
Resposta da Lavie Labs
It's wonderful to hear about your positive experience with Lavie Labs! It sounds like their products have made a significant difference in your skincare routine, helping to visibly improve the appearance of your skin and boost your confidence. Having a consultant to guide you through your skincare regime is definitely a plus. Thank you for sharing your glowing recommendation!
I’ve tried many products
I’ve tried many products. This one I love. I’ve bought it again and again. Satisfied with customer service. Prompt and courteous.
Try it
You’ll like it
24 de fevereiro de 2024
Opinião espontânea
Resposta da Lavie Labs
It's great to hear that you've found a product you love after trying so many! Consistency in repurchasing speaks volumes about its effectiveness. And it's always a bonus when the customer service is prompt and courteous. Thanks for the recommendation!
Excellent company with great skincare
Excellent company with great skincare. I’ve been ordering from them for 3+ years. Orders always come quickly which is important to me.
2 de janeiro de 2024
Opinião espontânea
Resposta da Lavie Labs
It's wonderful to hear about your positive experience with this skincare company! Consistently quick deliveries over three years definitely speak to their reliability. It's great to have a skincare partner you can trust. Thanks for sharing your feedback!
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