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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Beleza e bem-estar

Escrito pela empresa

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

926 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I’ve tried the rest, but this cream is the best!

I have to say that I have fallen in love with Lavie. I began to use their products about 6 months ago. The Matinika face cream, it's amazing! helped lift and tighten my facial skin!

The service is also great, never had any issues. Would highly recommend!

23 de agosto de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you so much for your glowing review! We're thrilled that you've fallen in love with Lavie and that Matinika is giving you the results you were looking for. It's great to hear that our service has also met your expectations. We truly appreciate your recommendation and your kind words! 😊

Classificada 5 em 5 estrelas

Lavie Labs Products Are Simply 'THE BEST'

For years I used the moisturiser from Lavie labs and loved it, however as birthdays & Christmas's came & went I was spoilt with different beauty kits, that were good but didn't really give the same results.

A few weeks ago I was contacted by James at Lavie Labs, he went through the products I had purchased but hadn't used to the get the best results. He offered me the products at a fantastic price and a routine to follow - OMGOSH I'm so happy!

Being 60 years old & worried sick that the wrinkles are getting deeper and skin looking like old leather, James' call couldn't have come at a better time. When the kit came he generously put in two travel kits as well. I'm so happy with the results.

Do yourself a favour ladies & gentleman and contact Lavie Labs - I promise you you will not be sorry.

This is the routine that I follow, however each person is different and you will be helped get the best out of the products too.

Morning:

1. A splash of lukewarm water and continue to dry it off with a clean towel.

2. Apply Ashkara eye serum (shake before using, color should be milky white). Apply 2 drops on fingertip for each eye. Dab under eyelids, above eyelids and on side of eyes. Massage in circular motions all across eye until thoroughly absorbed.

3. Apply a few drops of Brightening Gel, massage it all over the face in circular movement (not too close to the eyelids) till fully absorbed. Bear in mind if getting redness or pealed skin please postpone further usage for three day, and every other day from then on for one week.
Continue regularly from that week on.

3. Apply Matinika cream. Apply all over face and neck and massage in circular motions.

Evening:

1. Apply facial cleanser. Squeeze approx. 1 inch of product onto wet palms, rub palms together until soapy texture is formed. Massage all over a damp face and rinse with water.

2. Apply Ashkara eye serum (shake before using, colour should be milky white). Apply 2 drops on fingertip for each eye. Dab under eyelids, above eyelids and on side of eyes. Massage in circular motions all across eye until thoroughly absorbed.

3. Apply Oulala Face & Neck Booster serum. Apply a generous amount of drops in palm of the hand (at least 4 drops), rub palms together and push up from your neck towards your cheeks and forehead (avoid eyes). Massage in circular motions until absorbed.

4. Apply Immortality cream. Apply all over face and neck and massage in circular motions until absorbed.

23 de agosto de 2024
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Resposta da Lavie Labs

Thank you for your lovely review! We're so happy to hear how much you're enjoying the products again after reconnecting with us. It’s fantastic that James was able to guide you through a personalized routine and that you're seeing such great results—especially at such a perfect time! We love going the extra mile for our customers, and it’s heartwarming to know the products have brought back your glow. Thank you for recommending us so kindly, and for sharing your journey with us! 🌟

Classificada 5 em 5 estrelas

Excellent products do what they say…

Excellent products do what they say ....and you know this when you start getting lots of comments about your skin!!! For me 6 to 8 weeks in on 3 separate occasions people commented on how lovely / younger I looked. Initially products may sound expensive BUT with the results it's money well spent.... I consider it an investment in my wellbeing.

23 de agosto de 2024
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Resposta da Lavie Labs

Thank you for sharing such wonderful feedback! We're thrilled to hear about the compliments you've been receiving and the noticeable results you've experienced. It's so rewarding to know that our products have made a difference in how you look and feel. You're absolutely right—self-care and investing in your well-being are priceless. We appreciate your trust in us! 😊

Classificada 5 em 5 estrelas

Guy has to be nominated as a star for…

Guy has to be nominated as a star for his Excellent customer service. He even sent me a guide of when to use my products to get the best results. Moisturiser is Excellent leaves my skin soft and glowing. Love the facial cleanser. I would highly recommend this company and their products.

21 de agosto de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you so much for your kind words! We're thrilled to hear that Guy provided you with excellent service and that you're enjoying our moisturizer and facial cleanser. Your recommendation means the world to us, and we're here anytime you need further assistance!

Classificada 2 em 5 estrelas

Not as I was told!

I have followed the instructions I was given to the letter but have found no difference, the lines and brown marks I was told would miraculously disappear have not. I have given it my best shot unfortunately I have another 2 months to pay off this very expensive cream, I have even run out of one of the items as only had one bottle so won’t be able to complete the programme.
I think you can get equally good cream at a fraction of the price!
Since this review I have been contacted and a new tube of the cream that ran out has been sent free of charge. Thank you

14 de agosto de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you for sharing your experience. I'm sorry to hear that the results have not met your expectations so far. We understand how frustrating this can be, especially given the investment you've made.

If you’d like, we can explore options to help, such as adjusting your treatment plan or addressing any concerns with the products. Please reach out to us directly so we can assist you further and ensure you get the support you need.

Classificada 5 em 5 estrelas

Best products

I've been using the products for six months now and I'm seeing miracles!
The skin looks tighter and smoother and I don't stop getting compliments!

14 de agosto de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you so much for your feedback! We're thrilled to hear that you're seeing such fantastic results and receiving compliments—it's always great to hear when our products are making a difference.

If you ever need anything, don’t hesitate to reach out. We're here to help you continue on your skincare journey!

Classificada 5 em 5 estrelas

Lavi Labs products are amazing


Lavi Labs products are amazing, I used all of it.. I’m really satisfied from the results. My skin has a very good texture now

12 de agosto de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you so much for sharing your experience! We're thrilled to hear that you're satisfied with the results and that your skin is feeling great. If you have any questions or need further assistance, we're here for you!

Classificada 5 em 5 estrelas

Amazing!!!

2 de julho de 2024
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Resposta da Lavie Labs


Thank you! We're so glad you think so. If there's anything specific you love or any suggestions you have, we'd love to hear them!





Classificada 5 em 5 estrelas

Love the new cream- itisfantastic

Love the new cream- itisfantastic

2 de agosto de 2024
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Resposta da Lavie Labs

Thank you so much for your kind words! 😊 We're thrilled to hear that you're loving the new cream! Your support means a lot to us. If you ever need anything or have any questions, we're here to help!

Classificada 5 em 5 estrelas

Excellent product

Very good products , made my skin super soft and stretched. I saw the difference after 2 weeks, it is crazy. I have to say that I like the “immortality” and “matinika” the most.

13 de junho de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Dear Tal,

Thank you so much for your feedback! We're thrilled to hear that our products made such a positive difference for your skin in just two weeks. "Immortality" and "Matinika" are definitely customer favorites, and we're glad they worked so well for you. If you have any other products you’d like to try or any questions, feel free to reach out. Your glowing review made our day! 🌟

Kind Regards,


Lavie Labs Customer Support Team

Classificada 1 em 5 estrelas

AVOID AVOID AVOID!!!

This company pay canary-wharf sales guys to talk to woman about products with the gift of the gab. You end up signing up to a £88.50 monthly cost for so called special products. They are ruthless in their approach and do not like to refund! Especially when you wake up and smell the coffee the next day. I’ve had to process my refund through my bank despite never receiving anything from them (apart from a pushy sales call) AVOID AVOID AVOID!

To top it all, this company is emailing me asking me to send items back I didn’t receive, before they can refund me!! Unbelievable, CHECK YOUR RECORDS . I cancelled the order before it was NOT despatched!! I’ve received nothing but aggravation from this terrible company.

Everything I’ve written is true and correct. My bank had to fight to get my refund and if you read other reviews. There are other people who have struggled when trying to cancel or receive refunds. Lavie’Lab please advise what part of the above statement is incorrect?

26 de julho de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Dear Abby,

I hope this message finds you well.

We sincerely apologize for any inconvenience you have experienced. I would like to clarify our return and refund policy. As you know, we provide refunds within 45 days of purchase, backed by our money-back guarantee. All the terms and conditions was discuss to you during the phone call and you clearly agreed for this installment plan! We have processed your refund successfully and we can see it has reflected to your account.

You are clearly giving everyone an incorrect information and clearly did not understand what you signed up for!

We tried our best to help you resolve this issue and we kindly asked you to remove this review immediately because you are clearly giving an incorrect information to everyone!

If you have any other questions or concerns or need further assistance, please do not hesitate to contact us directly at Support@lavielabs.com.


Kind regards,

Lavie Labs Customer Support

Classificada 5 em 5 estrelas

I use to use the facial cream years…

I use to use the facial cream years ago. Then stopped because I wanted to try another cheaper brand
James phoned me to asked why I stopped. Purchasing the cream and I said I couldn't afford it at the time
So James give me a 6 months subscription to keep using the cream then I had stop buying the cream because I can't afford it now ..
I loved the cream it made your face so soft and I noticed that the fine lines were very faint. I'm just sorry that I can't afford the creams anymore

2 de fevereiro de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Thank you for sharing your experience with our facial cream. We’re glad to hear that you loved the product and noticed positive results. We understand that affordability is a concern, and we appreciate your feedback. Please let us know if there’s anything we can do to assist you in the future.

Classificada 1 em 5 estrelas

I would not give even 1 star as even…

I would not give even 1 star as even that will be too much. This company is a MASSIVE SCAM, I would not recommend this at all.
The products which I have purchased don’t work at all!!!! Tou are selling these products just for money, nothing else!! The customer support doesn’t even exist, they just ignore you!!! You do not care at all about your customers!!! As I said extremely disappointed about my experience with you!!! I would make sure I will repost this on every platform so therefor no other customers will be scammed by you!!!!

27 de julho de 2024
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logótipo da Lavie Labs

Resposta da Lavie Labs

Dear Madelina,

I hope you are doing well today. Firstly, I apologize for any frustration you have experienced. Upon checking your records, I can see that your concerns were handled by our support team accordingly, and your return and cancellation request has been declined as it falls outside our 45-day money-back guarantee period.

Our 45-day return and refund policy was discussed with you by our skincare consultant during the call.

If you have any other questions or concerns, please do not hesitate to contact us at Support@lavielabs.com. We are always happy to help!

Kind Regards,

Lavie Labs Customer Support

Classificada 5 em 5 estrelas

I just love my moisturiser

I just love my moisturiser, I have been buying it for a couple of years now. It is always sent out quickly when ordering wouldn't be without it.

12 de julho de 2024
logótipo da Lavie Labs

Resposta da Lavie Labs

Dear Louise,

Thank you so much for your kind words! We’re delighted to hear that you love our moisturizer and have been a loyal customer for a couple of years. It's wonderful to know that you’re satisfied with our quick delivery service and the quality of our product.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us at Support@lavielabs.com. We’re always here to help!

Thank you for your continued support.

Kind Regards,

Lavie Labs Customer Support

Classificada 5 em 5 estrelas
logótipo da Lavie Labs

Resposta da Lavie Labs

Dear Isabel,

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you love all our products and find them amazing. Your satisfaction is our top priority, and we're delighted to have you as a happy customer.

If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Support@lavielabs.com. We're always here to help!

Thank you again for your kind words and continued support.

Kind Regards,

Lavie Labs Customer Support

Classificada 5 em 5 estrelas

Professional

Professional, fast service of a fantastic product. I highly recommend

8 de julho de 2024
logótipo da Lavie Labs

Resposta da Lavie Labs

Dear Amar,

Thank you so much for your kind words and recommendation! Your satisfaction is our top priority, and it's always wonderful to receive such positive feedback.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us at Support@lavielabs.com. We're always here to help!

Thank you again for your support.

Kind Regards,

Lavie Labs Customer Support

Classificada 5 em 5 estrelas

My skin is happy with these skin care products.

I have very sensitive skin. I usually breakout just opening the jar! At first my skin got a few reddish small spots, but they went away fairly quickly. I have been using these products for over a year. I am very pleased with how it absorbs into my skin. It is non greasy which is wonderful. My 75 years young skin feels very silky and smooth. Thank you for a wonderful, clean product that gives glowing coverage.

18 de junho de 2024
Opinião espontânea
logótipo da Lavie Labs

Resposta da Lavie Labs

It's great to hear that you've found a product that works well for your sensitive skin! It can be really challenging to find skincare that doesn't cause breakouts or irritation, so it's wonderful that this one not only agrees with your skin but also provides such positive results. The fact that it absorbs well, isn't greasy, and leaves your skin feeling silky and smooth is fantastic. Your glowing coverage is a testament to the quality of the product. Thank you for sharing your experience!

Classificada 5 em 5 estrelas

Absolutely The Best!!

I can’t sing Lavié praises loud enough!! I began w use their products about 2 or so years ago. After about 3 months of use I noticed a vast improvement in my skin. It was smoother and firmer and just looking better. My neighbor who winters in TX,
I’m in CO, came back and asked me what I had been doing. She said I looked 10 years younger! I was so thrilled! So my advice is get to your nearest computer, cellphone or whatever and go online to Lavié Labs and get started on the new you!

19 de junho de 2024
Opinião espontânea
logótipo da Lavie Labs

Resposta da Lavie Labs

That's amazing to hear! It's always wonderful when you find a product that makes such a noticeable difference. The fact that your neighbor noticed and thought you looked 10 years younger is a huge compliment.Thank you for sharing your enthusiastic recommendation—it's inspiring to hear such positive results!

Classificada 5 em 5 estrelas

Best Face Cream Around…

I've been using the Matinika face cream for around 4yrs, it's amazing! Helps with fine lines & wrinkles, helps lift and tighten, facial skin! The smell is nice & fresh without being too overpowering, it is light so doesn't feel heavy on your skin. An all round fabulous buy!

8 de junho de 2024
Opinião espontânea
logótipo da Lavie Labs

Resposta da Lavie Labs

That's wonderful to hear! It sounds like the Matinika face cream has been a game-changer for you over the past four years. Its ability to address fine lines, wrinkles, and help lift and tighten facial skin while maintaining a light and non-overpowering fragrance makes it a standout product. Thank you for sharing your positive experience with us—it's great to know that it's been such a fabulous addition to your skincare routine!

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