Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais
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Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Ver mais
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Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Ver mais
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After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Ver mais
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Informações sobre a empresa
Escrito pela empresa
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Informações de contacto
London, Reino Unido
- support@lavielabs.com
- www.lavielabs.com
4,2
Bom
926 opiniões
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Misleading hard sell.
I was cold called by this company several years after previously purchasing a product from them. I was asked if I wanted to try a new product for free. I was driving at the time, but agreed to give it a go. I was advised I would only pay the postage. If I liked the product after my months trial, I could have it at the discounted price of £44.90. I noticed after 2 weeks that the money was about to leave my bank account. I contacted them to ask them to cancel the transaction as I had not reached my trial period end, or made the decision whether to buy any more of the product. They assured me that they would. I also contacted my bank, who advised they couldn't refund the payment until it had actually left my account.
I then received a call from a different member of lavie labs offering another option of products to "make things right".
I was on my lunch break at work, and in a rush to end the call. The guy gave me lots of bumph on the products and how good they were. I asked him to email me the info so I could peruse it when I had more time. No email arrived.
The next day, I noticed £50 left my bank account along with the £44.90! Then a years worth of products arrived in the post.
I contacted them to say I wasn't happy that all this was rushed upon me. I expected to get the email first. The guy assured me he had sent the email, I didn't get it. He said he would resend, I did get it after the third attempt.
I asked to return the items, as these were going to cost me over £500 paying for them monthly. It cost me £21 to return! I did get a refund of the initial £50, but not the £44.90.
Their products may work, I don't know, but they need to be more transparent on their sales tactics.
I would avoid them purely because of this.
7 de abril de 2026
Opinião espontânea
Would not recommend this company…
Would not recommend this company finally got a refund through my credit card company and I refused delivery
22 de abril de 2026
Opinião espontânea
Resposta da Lavie Labs
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating this situation must have been for you.
We respect your decision to refuse delivery and appreciate you bringing this to our attention. As per our company policy, we are able to process a refund in cases where the product has not been received. Once the returned shipment is confirmed or verified by our team, the refund can be arranged accordingly.
We always aim to provide a smooth and transparent experience, and we regret that this was not reflected in your case. Your feedback is important to us and helps us improve both our service and communication.
If there is anything further you would like us to review, or if you need assistance with the refund process or confirmation, please don’t hesitate to reach out to us at Support@lavielabs.com
. Our team will be more than happy to assist you.
Kind regards,
Lavie Labs Customer Support Team
Someone called me and emailed me
Someone called me and emailed me. When I call the number back it is constantly busy. This is clearly a scam. I want to know where they got my information from. I have emailed but yet no response!!! Please explain where you got my details and why the person never got back to me.
21 de abril de 2026
Opinião espontânea
Resposta da Lavie Labs
Hi,
We would like to reassure you that we are a legitimate company and not a scam.
Your details would only have been obtained through a consent-based interaction, such as an online form or partner website. We apologise for any difficulty you’ve had reaching us and for the delay in responding to your email.
If you would like us to look into this further, please contact Support@lavielabs.com
with your details and we will assist you as quickly as possible.
Kind regards,
Lavie Labs Customer Support
Will not cancel subscription
I have written repeatedly to ask them to stop charging my mum with Alzheimer's over £100 a month from both her email and my own. They have not for 6 months. She's no longer recieving products, just charges. No response. Awful.
21 de abril de 2026
Opinião espontânea
Resposta da Lavie Labs
Hi there,
Thank you for bringing this to our attention, and I’m very sorry to hear about your mum’s situation. We take concerns like this extremely seriously, especially where a vulnerable customer is involved.
Please rest assured that we want to resolve this for you as quickly as possible. To locate the account and stop any further charges immediately, could you kindly provide your mum’s full name, postcode, and the email address used to place the order? You can send these details directly to us at Support@lavielabs.com
.
Once we have this information, we will:
Investigate the account as a priority
Ensure any active subscription is cancelled immediately
Review the charges and work with you toward a fair resolution
We sincerely apologise for the distress this has caused and appreciate your patience while we work to put this right.
Kind regards,
Lavie Labs Support Team
Resposta da Lavie Labs
Hi there,
Thank you so much for your lovely feedback! We're delighted to hear that you've been enjoying the product and seeing such great results. It’s wonderful to know it’s leaving your skin smooth and giving you a positive experience.
If you ever need any assistance or have any questions, please don’t hesitate to reach out to us at Support@lavielabs.com — we’re always happy to help.
Kind regards,
Lavie Labs Support Team
I’ve used this for a number of years…
I’ve used this for a number of years and I wouldn’t use anything else. It’s the only product that truly works for me!
13 de abril de 2026
Resposta da Lavie Labs
Hi there,
Thank you so much for your lovely feedback! We're delighted to hear that you've been enjoying the product and seeing such great results. It’s wonderful to know it’s leaving your skin smooth and giving you a positive experience.
If you ever need any assistance or have any questions, please don’t hesitate to reach out to us at Support@lavielabs.com — we’re always happy to help.
Kind regards,
Lavie Labs Support Team
Love it long time I used Fast and safe…
Love it long time I used Fast and safe results appear, leaving the skin smooth and pleasing.❤️
13 de abril de 2026
Resposta da Lavie Labs
Hi there,
Thank you so much for your lovely feedback! We're delighted to hear that you've been enjoying the product and seeing such great results. It’s wonderful to know it’s leaving your skin smooth and giving you a positive experience.
If you ever need any assistance or have any questions, please don’t hesitate to reach out to us at Support@lavielabs.com — we’re always happy to help.
Kind regards,
Lavie Labs Support Team
Cold called by a very persistent sales…
Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredients. I indicated that I needed to leave the call for a meeting but she went on and on until I had to just hang up. Dreadful.
17 de abril de 2026
Opinião espontânea
Resposta da Lavie Labs
Hi there,
I’m very sorry to hear about the call you received.
This is certainly not the level of service we aim to provide. We do not condone persistent or pressuring behaviour, and we understand how frustrating and uncomfortable this must have felt—especially when you made it clear you needed to end the call.
We take this feedback seriously and will be addressing it internally with our team to ensure this does not happen again.
If you could kindly share the phone number that was contacted or any additional details, it would help us investigate further. Please feel free to reach out to us directly at Support@lavielabs.com
.
We sincerely apologise again for your experience and appreciate you bringing this to our attention.
Kind regards,
Lavie Labs Support Team
As much as possible regarding skin care
I am so happy with the chat I had with Rob today. He is so very helpful and kind. Customer service with Rob is fantastic and I can’t wait to receive my products the he advised and recommended for me. I know I will be chatting to him again.
Well done Rob.
From Sharon Joyce.
29 de março de 2026
Opinião espontânea
Resposta da Lavie Labs
Hi Sharon,
Thank you so much for your lovely feedback! We’re absolutely delighted to hear about your positive experience with Rob. He truly is a valued member of our team, and your kind words will mean a lot to him.
We’re so glad he was able to assist you and provide recommendations you’re excited about—we’re confident you’ll love your products! We’ll be sure to pass along your praise to him.
We look forward to chatting with you again soon!
Warm regards,
Lavie Labs Team
Awful do not recommend
Awful rubbish do not recommend! CEO Is rude as well
18 de dezembro de 2025
Opinião espontânea
Resposta da Lavie Labs
I am terribly sorry to hear this Maya, please reach out to support@lavielabs.com so we can look into your experience as we have been unable to locate you within our systems. I would love to get this resolved for you personally.
Matanika Age Defying Cream in Number 1
The Matanika Age Defying cream is the best product my wife has used and now will not use any other product.
10 de março de 2026
Resposta da Lavie Labs
We are really glad you are enjoying the Matinika! We look forward to being a part of your wife's skincare journey for a long time to come!
I absolutely love these products I have…
I absolutely love these products I have been using forever and will keep doing so. I recommend all products it's like a mini face-lift after 2 months of use. Brilliant stuff!
30 de março de 2025
Opinião espontânea
Resposta da Lavie Labs
Thanks Gloria! We are thrilled you are enjoying the products and the results just keep getting better!
I highly recommend Lavie Labs
I highly recommend Lavie Labs! From the products to the customer care, they really are second to none. No hard sales pitch, just kind gentle understanding of women of a certain age and their needs. I started with the Matinika cream and the ou la la serum on a 30 day trial and I could feel the difference in my skin more or less straight away. For a woman of 49 who has always suffered with her skin, it was a great feeling, as I had been sceptical. I am now using the full range of products and already feeling even more of an improvement to the texture, condition & appearance of my skin. I've actually gone out without makeup yesterday and a friend said, you look well! That's never happened, people normally ask if I'm poorly if I haven't got a full face of makeup on.
My advice to anyone unsure of trying is to give the trial a go, you only pay the delivery and if you don't like the results you can cancel the subscription. I have all the full range and couldn't be happier. Give the guys a call, they are all just so lovely & helpful
2 de março de 2026
Opinião espontânea
Resposta da Lavie Labs
Thank you so much for taking the time to write such a thoughtful review. We are really glad you have already seen the benefits of the free trial and we look forward to working with you on a personal basis going forward!
Super quick delivery..
Super quick delivery..
Lovely moisturiser,woyjdnt use any other.
24 de fevereiro de 2026
Resposta da Lavie Labs
We are really glad you are enjoying the Matinika! Thank you for your kind review.
Scam
I had a phone call this afternoon a man saying he was from lavie labs and that id showed interest in the website? Ive never heard of them he wanted to send me a sample of cream they do asked what skin type I had and said he would throw in a serum for me to try and sent me email which he then asked me to look at so I did he then went on to show me around website whilst on the phone to him so he said I will put both in the post for u but I would have to pay postage of 4.95 so I got my card and gave him details he then said the sample would last for 20 day to then see if I liked it and then this cream would be 44 pound to me as the rep is 59 pound I said I was happy to try and give feedback he then asked would this be something id keep up and I said yes cause I do keep up with my skin care so put phone down and had shower when I got out I looked at the email he sent and it had signed me up for a subscription that 44 pound would go out in 21 days I never signed up for subscription but I see this as a scam anyone in there right mind love to try free samples u can see for urself then if u like items or dont . This is very misleading and im going to look into this further . I emailed and got my 4.95 refunded hopefully they dont try taking anymore this is just a warning to everyone .
24 de fevereiro de 2026
Opinião espontânea
Resposta da Lavie Labs
I am terribly sorry that you feel this way. The call has been listened to and it was confirmed that after the 21 day trial you would be charged the discounted rate however you are able to contact us to edit the plan at any time which you experienced first hand. I am very happy to see our customer service responded to you in an extremely timely manner and that your request to cancel was dealt with there and then.
I love the face cream and the order…
I love the face cream and the order always comes really quickly
3 de fevereiro de 2026
Resposta da Lavie Labs
Thank you for the review! We are really glad you are enjoying the cream!
Fast service and brilliant product.
27 de janeiro de 2026
Resposta da Lavie Labs
We are really glad you are enjoying your skincare journey with us, if there is anything we can do to to make your experience 5 stars please reach out to support@lavielabs.com
Nice customer service agents excellent…
Nice customer service agents excellent face cream for hydration fair price for bulk buy with large discount
28 de janeiro de 2026
Opinião espontânea
Resposta da Lavie Labs
We are really glad you are being looked after, we look forward to being a part of your skincare routine for a long time to come.
Amazing products…
There products are amazing been with them for a few years now and wouldn't use anything else. Fast delivery.
20 de janeiro de 2026
Resposta da Lavie Labs
Thank you for the lovely review! We are really happy to be a part of your skincare journey.
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